Backblaze is seeking a Customer Success Operations Analyst (Contract) to help design and implement a scalable growth intelligence system. This remote contract is open to candidates based in Argentina, Colombia, Costa Rica, Mexico, or the Philippines. Role overview This contract analyst role centers on building technical solutions that enable Customer Success teams to identify and act on growth opportunities. The work goes well beyond standard reporting, requiring hands-on expertise in data extraction, modeling, automation, and business intelligence architecture. Over the 12-week engagement, the goal is to deliver a system that internal teams can manage independently, moving away from static presentations to more dynamic, actionable insights. Main responsibilities Develop a unified post-sales data model Create automated systems to score expansion signals Build usage forecasting models Implement logic for role-based routing Design Tableau dashboards using validated SQL datasets Develop automation and signal generation workflows in Python What success looks like Clear, actionable expansion signals for Customer Success, Support, Sales, and Marketing Automated, scalable digital processes and insights Role-based routing that teams can maintain over time Requirements Advanced proficiency in Python, SQL, and Tableau Experience querying data warehouses and manipulating large datasets Ability to build predictive models and operationalize insights Comfort working directly with multiple data sources and systems This is a build-and-enable position, working closely with data and systems to deliver automation, actionable insights, and reporting that support post-sales growth.

Company OverviewLevelUp is a premier outsourcing agency that partners with agencies, software vendors, and website owners to deliver specialized solutions. With over seven years of successful collaboration, we provide exceptional technical, operational, and back-office support. Our dedicated team of skilled professionals is passionate about delivering top-notch quality to our clients, ensuring their success is our top priority.Position OverviewAs a Customer Success Specialist, you will play an essential role in our team by overseeing the commercial execution and retention of our high-volume accounts. This role emphasizes the entire renewal process, effective contract management, and building strong customer relationships to optimize revenue retention. Working during North America Central Time hours, you will collaborate closely with Customer Success Managers (CSMs) to ensure a seamless and outstanding customer experience. We are looking for a proactive, agile, and accountable individual who thrives in a fast-paced, collaborative environment, and is committed to maintaining data integrity while driving performance against key metrics.

Join HireHawk, where we bridge exceptional global talent with leading U.S. companies. Our mission is to empower candidates in their professional journeys while delivering reliable, remote-ready talent that creates immediate impact.We are currently seeking a dedicated Accountant for a venture-backed biotech firm with operations across Canada, the U.S., and the UK. This unique role is designed for those who thrive in a lean, hands-on finance environment. Your contributions will directly shape how this organization manages its accounting processes as it expands.As an Accountant focusing on multi-jurisdiction and multi-entity accounting, you will partner with CFO-level stakeholders, providing insights and clarity on financial data. This position is ideal for someone who excels in navigating complex accounting structures and is eager to implement streamlined systems for intercompany transactions and reporting.Key Responsibilities:Oversee daily accounting operations within a multinational biotech framework, ensuring precision across all financial records.Establish and uphold efficient intercompany transaction tracking, including billing, recharges, loans, and eliminations to ensure accurate balance reconciliation each period.Facilitate consolidation-ready accounting and coordination between entities to enable seamless consolidated reporting.Collaborate closely with CFO-level stakeholders to deliver insightful financial analyses, clear explanations, and status updates.Ensure accounting practices are compliant with varying regulatory and reporting standards, proactively identifying risks and proposing effective solutions.Enhance or develop critical closing processes, including checklists, timelines, and reconciliations in a dynamic environment.Effectively coordinate with distributed teams across regions, maintaining consistent communication regarding statuses, challenges, and next steps.Document entity structures, intercompany assumptions, and accounting decisions meticulously to minimize future ambiguity.

Join HireHawk, where we specialize in connecting exceptional global talent with leading U.S. companies. We are dedicated to empowering candidates to advance their careers while providing our clients with remote-ready professionals who deliver impactful results from day one.We are currently seeking a Customer Success & Sales Follow-Up Specialist to enhance our sales team by re-engaging with previous prospects and customers. This role emphasizes relationship building, gathering customer feedback, and providing insights to the sales team, rather than focusing solely on closing sales.Key Responsibilities:Initiate friendly follow-up calls and emails with customers who have previously received quotes or proposals.Reconnect with past prospects to assess their interest in proceeding with flooring projects.Ask insightful questions to collect feedback regarding customer experiences with our company and sales team.Accurately document detailed notes and insights from customer interactions in our tracking systems.Classify leads as hot, warm, or cold based on customer engagement.Identify and flag potential opportunities for the sales team to follow up on.Maintain precise records using spreadsheets or CRM tools.Provide valuable insights to improve our customer follow-up processes.Assist in developing a systematic outreach process and knowledge base as the role evolves.

Join Our Team: Remote Opportunity for Growth / SEO SpecialistAre you a talented SEO expert based in the Philippines looking to take your career to the next level? We invite you to apply for the position of Growth / SEO Specialist with Hunt St.Position Overview: In this role, you will spearhead the organic search strategy across a variety of trade-oriented lead generation websites. Your focus will be on constructing and enhancing a national lead generation infrastructure through multi-location SEO, targeting thousands of suburbs and postcodes across Australia. You will be responsible for creating scalable SEO frameworks that enhance local visibility, drive qualified leads, and facilitate long-term organic growth across multiple service brands.Key Responsibilities:Craft and implement the SEO strategy across multiple lead-generation service websites.Design scalable service and suburb page structures to support multi-location SEO across thousands of Australian suburbs.Utilize programmatic or templated SEO frameworks to expand location-based content.Oversee and optimize Google Business Profiles across various regions.Enhance lead generation and conversion rates through organic search.Perform technical SEO audits and optimize site architecture, indexing, and internal linking.Collaborate with developers to implement scalable SEO architecture, particularly around programmatic suburb and service pages.This is a fantastic opportunity to make a significant impact while enjoying the flexibility of remote work.

Job Title: Customer Success Specialist (CSS)Role: Full Time, 40 hours per week, Fully RemoteJob Overview:Join our dynamic team at onlyexperts as a Customer Success Specialist (CSS) and play a pivotal role in ensuring our clients have an exceptional experience on our purchasing platform. This fully remote position is ideal for individuals who are detail-oriented, possess outstanding communication skills, and are passionate about helping clients succeed. You will support our Customer Success Managers (CSMs) by managing day-to-day account activities, enhancing client communications, and driving overall customer satisfaction for our low-touch and mid-tier clients.Key Responsibilities:● Client Outreach: Proactively engage with a diverse range of clients to ensure seamless functionality on our platform, collecting valuable insights to inform future product enhancements.● Account Management: Independently manage communications and address the needs of lower-tier and less complex accounts, ensuring every client feels supported and fully operational.● Onboarding Assistance: Facilitate the onboarding process for new clients, including account setup, introductory training, and addressing initial inquiries. Over time, take on full end-user onboarding to allow CSMs to focus on strategic stakeholders.● Support Collaboration: Work alongside CSMs to assist with daily account tasks such as user outreach, capturing client feedback for platform improvements, and addressing client inquiries by directing them to the appropriate support channels.● Engagement Monitoring: Track platform usage to identify potential issues or opportunities for improvement, collaborating closely with CSMs to enhance client engagement.● Presentation Support: Aid in the creation of quarterly business review (QBR) presentations for CSMs, developing engaging Google Slide/PowerPoint decks that showcase client health scores, emerging trends, and the value derived from our platform.● Initial Client Support: Act as the first point of contact for client inquiries, escalating complex issues to CSMs or other teams to ensure timely resolution.● Sales Support: Identify potential sales leads through client interactions, assisting in sales initiatives by identifying outreach opportunities.

Join Our Mission at BrightwheelAt Brightwheel, we believe that early education is pivotal for childhood development and a vital resource for working families. As the largest and fastest-growing platform in early education, we serve millions of educators and families globally. Our commitment is recognized with accolades such as being a three-time Cloud 100 company, supported by esteemed investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.About Our TeamWe take pride in our passionate and skilled team, dedicated to delivering exceptional customer service. Our diverse and distributed workforce spans across various U.S. time zones and includes select international offices, fostering a culture that embodies our Leadership Principles.Your RoleAs a Customer Support Specialist, you will play a vital role in assisting customers—administrators, teachers, and families—through chat, email, and phone in a fast-paced environment. Your commitment to providing high-quality support will directly impact our customers' experiences.

Job Title: Intake SpecialistJob Type: Long-term, full-time contractorWorkplace: RemoteAt HireHawk, we are dedicated to bridging the gap between exceptional global talent and top-performing U.S. companies. We pride ourselves on identifying outstanding professionals who combine expertise with a proactive approach in their roles. Our mission is to empower candidates to advance their careers while providing our clients with dependable, remote-ready talent that delivers impactful results from day one.We are seeking a meticulous and compassionate Intake Specialist to serve as the initial touchpoint for prospective clients. In this position, you will manage incoming inquiries, collect essential information, and facilitate a seamless and professional intake process. Your contributions will significantly influence the first impression clients have of our organization.Your responsibilities will include:Responding to inbound calls, emails, and chats from potential clients.Conducting preliminary intake interviews and gathering pertinent information.Accurately recording client information in our CRM or internal systems.Evaluating inquiries and directing cases to the appropriate teams.Following up with leads to ensure the completion of the intake process.Upholding a high standard of professionalism and empathy in all interactions.Meeting response time and conversion KPIs.

About Simply.TVAt Simply.TV, we are revolutionizing the way audiences engage with TV metadata. As a premier provider of cutting-edge, AI-powered metadata solutions, we empower broadcasters, streaming services, and telecom companies to enhance content discovery and viewer engagement. From innovative Electronic Program Guide (EPG) data to comprehensive content enhancement, we equip our partners to thrive in a fast-paced media environment.Headquartered in Copenhagen and supported by a dedicated team of over 450 employees globally, our data underpins user interfaces viewed by millions daily. If you are passionate about media technology, data engineering, or product innovation, Simply.TV is the ideal place to influence the future of television while enjoying the journey.Join us in our mission to make content discovery intuitive, powerful, and inspiring!The RoleAs an Ingest Specialist, you will manage the technical entry point for our global metadata. You will proactively detect and troubleshoot pipeline disruptions, implementing swift solutions to address data inconsistencies. This role demands a proactive thinker who can effectively liaise with external partners to align technical requirements with internal processes, ensuring smooth content delivery.Key ResponsibilitiesLead the technical configuration of new content feeds from initial data points through to the final activation of automated ingestion.Manage ingest workflows to guarantee that all incoming content feeds and data deliveries comply with stringent internal and external service level agreements (SLAs).Identify, analyze, and resolve data ingestion failures to maintain consistent metadata delivery across all pipelines.Collaborate with downstream stakeholders and offer technical assistance for client-related queries.Utilize internal ticketing systems to log bugs, provider-specific requirements, and internal workflows.

Role Overview HireHawk seeks a Finance & Collections Specialist based in the Philippines to support tenant collections for a U.S. real estate portfolio. This remote role focuses on managing delinquencies, ensuring timely payments, and assisting with financial reporting and analysis. The position offers the chance to work closely with both internal teams and tenants, contributing directly to the financial health of managed properties. Main Responsibilities Monitor and manage tenant delinquencies across multiple properties. Communicate with tenants to follow up on overdue payments. Reconcile tenant ledgers and accounts to maintain accurate records. Analyze delinquency data and report trends to leadership. Document all collection activities and communications thoroughly. Work with property managers and legal teams when escalation is needed. Review and improve collection workflows, policies, and follow-up steps. Assist with preparing monthly and quarterly financial reports. Support budgeting, cash flow tracking, and variance analysis. Develop clear, high-level reports for property owners. Help with investor-related reporting as needed. Location This is a remote position based in Calabarzon, Philippines.

Cloudbeds builds a platform that supports hotels and properties in over 150 countries, helping manage billions in bookings each year. The company’s remote team develops solutions to improve hotel operations and commercial strategies, working with both independent hotels and large groups. Since 2012, Cloudbeds has received recognition such as the World's Best Hotel PMS Solutions Provider and a spot on Deloitte's Technology Fast 500 in 2024. Role overview The Accounting Specialist (Remote, Philippines) focuses on supporting North American hotel clients as they set up and use Cloudbeds’ financial and accounting features. This position is based in the Philippines or the broader APAC region and requires working North American business hours (US EST and/or PST). What you will do Guide hotel clients and their accounting teams through accounting configurations, including chart of accounts mapping, tax setup, and ERP integrations. Help ensure properties are ready to operate from day one, with workflows that comply with US GAAP. Engage directly with clients, providing support and onboarding for financial features. Team and collaboration This team bridges hospitality expertise and technical execution, working closely with Engineering, Support, and Sales. The work addresses real financial challenges for hotel operators and involves helping customers connect their financial systems to Cloudbeds. Requirements Experience in hospitality accounting and a strong interest in technical solutions. Comfort and skill in direct client interaction and support. Availability to work North American business hours (US EST and/or PST). This role is not suited for those who prefer spreadsheet work with minimal customer interaction.

Job Title: Senior Paid Advertising SpecialistLocation: RemoteSchedule: Mountain Standard Time - MST (Dayshift)Salary: $1,280 - $2,000 per month | $8 - $13 per hour (negotiable based on experience)Join lago-1, a forward-thinking digital marketing firm, as we seek an innovative and strategic Senior Paid Advertising Specialist. We are looking for a dynamic individual with a proven track record in managing and executing successful advertising campaigns on platforms such as Facebook, Amazon, Google, and more. In this pivotal role, you will be responsible for the development, maintenance, and scaling of our advertising initiatives, with a focus on optimizing PPC performance to drive traffic and revenue growth. Collaborate closely with our creative team, analyze performance data, and implement impactful strategies to elevate our brand's monthly paid marketing revenue from approximately $20K to six figures and beyond. This position is perfect for a data-driven, entrepreneurial spirit ready to shape our digital growth trajectory.Key Responsibilities:Paid Advertising ManagementInitiate and refine advertising campaigns on Meta, YouTube, TikTok, and Amazon.Enhance traffic to our primary sales channels, Shopify and Amazon, while bolstering brand visibility through effective ads.Growth Strategy & Execution for Shopify and AmazonConduct thorough audits of listings, storefronts, and PPC campaigns.Drive revenue growth from ~$20K/month to six figures through data-driven advertising strategies.Oversee all paid digital marketing channels: strategy, execution, and reporting.Creative & Funnel StrategyWork in tandem with internal creatives to develop high-impact advertising assets.Optimize the entire conversion funnel from ad engagement to upselling.Contribute to the development of cross-sell, up-sell, and down-sell strategies.Maximize AOV (Average Order Value), ROAS (Return on Ad Spend), CAC (Customer Acquisition Cost), and LTV (Lifetime Value).Performance Analysis & InsightsPrepare weekly and monthly performance reports with actionable insights.Identify performance discrepancies and address them with strategic execution.

At ClickUp, we are more than just software developers; we are pioneers shaping the future of work! In a landscape flooded with inefficiency, we envisioned a superior approach. This vision led to the creation of the first truly integrated AI workspace—combining tasks, documents, chat, calendar, and enterprise search—enhanced by intelligent, context-driven AI. Our goal is to empower millions of teams to overcome barriers, regain their time, and achieve unprecedented productivity. By joining ClickUp, you will have the unique opportunity to explore, utilize, and innovate with AI, influencing not only our product but also the future of work itself. Become a part of our bold and visionary team, and help us redefine what’s possible! We are currently seeking a skilled Customer Renewal Specialist to maintain ongoing engagement with our customers, ensuring timely contract renewals, fostering customer loyalty, and identifying opportunities for expansion. In this vital role, you will be instrumental in securing renewals, reducing churn, and driving revenue growth through upselling and cross-selling initiatives.As a key member of our Growth organization, you will be integrated into a global Renewals Team, collaborating closely with Account Executives, Finance, Legal, Customer Success, and Sales Leadership to refine renewal strategies. Your focus will also be on continuously enhancing playbooks, processes, and forecasting accuracy to improve efficiency and maximize customer retention.ResponsibilitiesTake charge of the entire renewal process, from initial customer outreach and negotiations to finalizing contracts and execution.Develop renewal strategies that harmonize customer expectations with internal pricing structures, commercial guidelines, and revenue objectives.Work collaboratively across functions with Customer Success, Finance, Legal, and Sales to enhance customer retention, ensure contract precision, and facilitate timely renewals.Negotiate renewal conditions, pricing modifications, seat adjustments, contract durations, and package offerings to meet customer needs while aligning with organizational goals.Maintain a dynamic 90-day renewal forecast segmented by territory with precise close dates, risk indicators, and anticipated outcomes.Identify signs of expansion proactively and create upsell, add-on, and cross-sell opportunities based on product engagement, adoption metrics, and evolving customer demands.Evaluate customer health and risk indicators, addressing potential churn early and collaborating with internal teams on retention strategies.Refine renewal playbooks, outreach sequences, and internal processes to enhance account retention and boost ARR.

Join our dynamic team at Articulate as a Customer Happiness Specialist, where you'll play a pivotal role in enhancing our customers' experiences. You will be responsible for addressing customer inquiries, providing solutions, and ensuring a remarkable customer journey. Your passion for customer service and problem-solving skills will be essential in helping us maintain our commitment to excellence.

Join the NeoWork team as a passionate and committed Customer Support Representative! In this vital role, you will be an integral part of our operations, ensuring that our clients receive outstanding support and assistance.At NeoWork, we are transforming the BPO landscape by adopting a remote-first culture and offering customizable service packages designed to meet our clients' specific requirements. Our tailored approach enables collaboration with early-stage startups, helping them establish and refine their operational processes for rapid growth.This is your chance to make a significant difference by delivering exceptional support to our clients. You will be responsible for responding to customer inquiries and resolving issues promptly and professionally. Furthermore, you will work closely with various internal teams at NeoWork to provide valuable insights and contribute to the ongoing enhancement of our services.If you possess strong communication skills, a proactive approach to problem-solving, and a genuine passion for providing outstanding customer experiences, we encourage you to apply!

About MotionMotion is revolutionizing the way businesses operate by developing the first comprehensive agentic work suite tailored for everyday business needs. Unlike traditional point solutions, our platform is built with AI agents at its core, facilitating seamless project management, documentation, scheduling, communication, and more—all integrated within a single ecosystem.What sets us apart is the native integration of our AI agents, which don’t merely assist but autonomously execute tasks with full access to data and workflows. In a short span of three months, our AI Employees have scaled from $0 to achieving eight-figure annual recurring revenue, marking the beginning of an exciting journey.With prestigious backing from Y Combinator and industry leaders like Sam Altman, alongside a valuation exceeding $500 million and a rapidly expanding user base, we are poised to redefine productivity standards. We are dedicated to developing agents that enhance accuracy and dramatically increase work efficiency.At Motion, we thrive in a dynamic environment that encourages focus, learning, and rapid career growth. If you aspire to collaborate with exceptional talent, challenge your limits, and transform the landscape of AI deployment in real-world applications, you will flourish in our team.Location: Philippines (Fully Remote)Are you passionate about technology and eager to elevate customer experiences? As a Customer Support Representative, you will play a crucial role in delivering exceptional support while embracing a culture that prioritizes growth, learning, and career advancement.

At ClickUp, we’re not just developing software; we’re designing the future of work! In a landscape inundated with work sprawl, we discovered a superior path. That’s the reason we developed the first truly integrated AI workspace, merging tasks, documents, chat, calendar, and enterprise search, all empowered by context-driven AI. This innovation enables millions of teams to escape silos, reclaim their time, and achieve unprecedented productivity levels. Join us at ClickUp to learn, utilize, and innovate with AI in ways that will influence not only our product but the future of work itself. Become part of an audacious, forward-thinking team that is reshaping the limits of possibility! ClickUp is on the lookout for a versatile and enthusiastic Customer Success Manager to enhance our team. This crucial role is centered on elevating customer satisfaction and loyalty by cultivating strategic relationships and providing exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will thrive in a start-up atmosphere, embody ClickUp's core values, and possess a proven history of success in customer relations within a SaaS context.Key Responsibilities:Strategic Customer Engagement:Formulate and oversee engagement strategies for a varied client portfolio using both scaled and personalized approaches.Conduct comprehensive discovery sessions to comprehend customer requirements and propose actionable strategies for success.Establish trusted relationships with key stakeholders, identifying and nurturing client advocates to promote product adoption and advocacy.Technical Adoption and Expertise:Collect, analyze, and translate functional and technical requirements into customized ClickUp solutions.Act as a product expert, guiding customers on how to utilize ClickUp’s features to enhance workflows and address complex business challenges.Data-Driven Insights:Analyze customer product usage data and distill it into actionable recommendations.Perform ROI analysis to illustrate the tangible benefits of ClickUp solutions.Driving Engagement & Adoption:Proactively interact with customers to assess progress, address challenges, and reveal new avenues for success.Design and implement customer training sessions and workshops to maximize product utilization.

Are you passionate about transforming business processes through automation? Join us as a Process Automation Specialist at Ikano Retail, where you will play a pivotal role in enhancing operational efficiency.In this full-time position, you will collaborate with our Exploration, Co-Creation & Innovation departments to identify automation opportunities and implement solutions that drive productivity and innovation. Your expertise will be crucial in streamlining workflows and contributing to our mission of delivering exceptional retail experiences.

ABOUT TELEPORTTeleport stands as Southeast Asia’s premier integrated logistics provider, dedicated to transforming logistics into a fast, cost-effective, and reliable service.Our mission is clear: to excel in moving goods across Southeast Asia, making next-day delivery a standard service.At #TeamTeleport, our guiding principles include: acting with urgency, pioneering innovative solutions, executing with intent, and fostering authenticity and transparency in all our endeavors.Discover more about Teleport here: https://www.teleport.it/YOUR ROLEAs we gear up for our IPO, your role will emphasize meticulous execution and discipline. Your responsibilities will range across various functions, primarily focusing on delivering tangible results and making swift, data-driven decisions to ensure the success of our operations.Your key responsibilities will include:Accelerating revenue growth by onboarding new clients and nurturing existing accounts.Fostering key customer relationships to enhance satisfaction and ensure long-term retention.Overseeing operational execution, including shipment coordination, documentation, billing, and reporting.Collaborating with internal teams (Customer Success, MSDS, and stakeholders) to resolve issues and streamline processes.Advising on packaging standards and ensuring compliance with Dangerous Goods Regulations (DGR).Facilitating training initiatives for new staff and customers regarding booking and service processes.Contributing insights for load planning to optimize sales and operations alignment.