Job OverviewJoin our dynamic team as a Senior Level 3 IT Support Engineer and provide top-tier technical support and infrastructure management in a fully remote setting. Our ideal candidate possesses extensive expertise in remote monitoring and management (RMM), endpoint security, system backups, and user desktop support. This role focuses on diagnosing intricate technical issues, ensuring system reliability, and delivering exceptional support to users across multiple platforms.Key ResponsibilitiesDeliver Level 3 technical support for desktops, laptops, and user environments.Diagnose and resolve advanced IT issues escalated from lower support tiers.Oversee and monitor systems utilizing ConnectWise RMM.Employ Autotask PSA for ticket management, documentation, and workflow tracking.Conduct system monitoring, patch management, and proactive maintenance via RMM tools.Manage and validate data backups and disaster recovery processes.Identify, investigate, and remediate virus/malware/security threats.Provide remote end-user support, including software installations, configuration, and troubleshooting.Maintain comprehensive documentation for systems, procedures, and troubleshooting methodologies.Ensure IT systems comply with security and performance standards.RequirementsDemonstrated experience as an IT Support Engineer / Systems Administrator (Level 3 or equivalent).Proficient with: ConnectWise RMMAutotask PSARemote troubleshooting and endpoint managementExperience managing backups, antivirus solutions, and system security.Strong understanding of Windows operating systems and desktop environments.Ability to effectively diagnose and resolve complex technical issues remotely.Excellent communication and documentation skills.Ability to work autonomously in a remote support environment.Preferred QualificationsExperience in Managed Service Provider (MSP) settings.Knowledgeable in network troubleshooting, cloud services, and virtualization.Relevant IT certifications (CompTIA, Microsoft, or similar) are advantageous.BenefitsSalary: USD 700–750/monthWork Setup: Work from HomeSchedule: Full-Time | 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time) To Apply:Send your CV and portfolio to: mondilla.jay03@gmail.comSubject Line: IT Support Specialist - [Your Full Name]

Are you an innovative problem-solver with a strong affinity for low-code and no-code platforms? RemoteVA PH is on the lookout for a dedicated Technical Support Specialist proficient in AppSheet to become a vital part of our dynamic team! If you have hands-on experience in AppSheet development and thrive on providing support and troubleshooting smart business solutions, this role could be your perfect match.Job Overview:As an AppSheet Technical Support Specialist, your primary responsibilities will include delivering technical support, maintenance, and assistance for our clients' AppSheet applications. You will work closely with developers and end-users to guarantee optimal application performance, data accuracy, and overall usability.Core Responsibilities:Troubleshoot, maintain, and enhance existing AppSheet applications.Assist end-users with technical queries related to AppSheet and Google Sheets integration.Offer actionable recommendations for improvements and automation.Help in deploying updates, testing new features, and ensuring data integrity.Document issues, resolutions, and modifications in workflows.Collaborate effectively with team members and clients to understand their requirements and provide impactful support.

Assima is a global frontrunner in digital adoption, training, and performance support solutions tailored to meet the needs of the world’s largest enterprises. Utilizing our patented technology, we empower 15 of the top 20 banks, leading hospital networks, and major international organizations to enhance software adoption and increase user productivity. Currently, we are innovating the next generation of our product suite, designed with scalable, cloud-native architecture, cutting-edge web technologies, and advanced AI/Machine Learning capabilities. At Assima, we believe innovation and impact go hand in hand, and we invite passionate individuals to help shape the future of enterprise learning.We are on the lookout for a skilled and enthusiastic Technical Support Engineer to become a vital part of our dynamic team. This position offers top-tier technical support to high-profile enterprise clients and is crucial in ensuring the effective deployment and operation of our cloud-based solutions. You will work closely with our Research and Development (R&D) team to integrate test cases, troubleshoot intricate issues, and deliver timely software updates. The ideal candidate is an exceptional communicator with a robust knowledge of AWS services and infrastructure.

Role overview The Technical Support Engineer II at Delinea works from a home office in the Philippines. The main focus is to help clients resolve technical issues while maintaining high service standards. Strong troubleshooting abilities and attention to customer needs are essential in this position. What you will do Investigate and resolve complex technical problems for clients Manage support tickets from the initial report through to resolution Collaborate with teams across Delinea to address customer concerns Contribute to efforts that improve service offerings and strengthen client relationships Location This is a remote position based in the Philippines.

Join our innovative team at RemoteVA PH as an AppSheet Technical Support Specialist! If you have a passion for problem-solving and an expertise in low-code/no-code platforms, this opportunity is designed for you. You will play a critical role in supporting our clients by troubleshooting, maintaining, and enhancing AppSheet applications for optimal performance and user satisfaction.As a member of our dynamic team, you’ll collaborate with developers and end-users, ensuring data accuracy and usability in AppSheet-based solutions. Your technical acumen and attention to detail will help drive the success of our clients' business processes.

About Delinea:Delinea stands at the forefront of identity security, dedicated to protecting both human and machine identities through an innovative, centralized authorization system. Our mission empowers organizations to effectively manage their interactions across the modern enterprise landscape. By harnessing the power of AI-driven intelligence, Delinea provides a cutting-edge, cloud-native Identity Security Platform that integrates context throughout the entire identity lifecycle, whether in cloud environments or traditional infrastructure, covering data, SaaS applications, and AI technologies. Our platform uniquely enables the discovery of all identities—including workforce members, IT administrators, developers, and machines—while facilitating proper access assignments, real-time threat detection, and rapid response capabilities. With deployment timelines measured in weeks rather than months, our solution demands 90% fewer resources for management compared to competing systems and boasts an impressive 99.995% uptime, ensuring robust security and operational efficiency without compromise. To learn more about us, visit Delinea.com, LinkedIn, X, and YouTube.Join our dynamic, global team at Delinea and contribute to creating a safer and more secure world. Our success is propelled by exceptional product leadership, skilled engineers, and strategic investments from TPG. We celebrate diversity, innovation, and a culture rooted in respect and fairness. If you are ready to challenge norms and redefine possibilities in the identity security landscape, we welcome your application.

About Delinea:Delinea is at the forefront of securing human and machine identities through intelligent, centralized authorization. Our innovative solutions empower organizations to govern their interactions across the modern enterprise seamlessly. With our AI-driven Identity Security Platform, we provide comprehensive context throughout the entire identity lifecycle, spanning cloud and traditional infrastructure, data, SaaS applications, and AI technologies. We are proud to offer the only platform capable of discovering all types of identities—including workforce, IT administrators, developers, and machines—ensuring appropriate access levels, detecting irregularities, and responding to threats in real-time. With deployment times measured in weeks, not months, and requiring 90% fewer resources to manage than competitors, our solution boasts an impressive 99.995% uptime, delivering unparalleled security and operational efficiency. Discover more about us at Delinea.com, LinkedIn, X, and YouTube.Join our dedicated, global team at Delinea and contribute to making the world a safer place. Our success is fueled by exceptional product leadership, skilled engineers, and significant investments from TPG. We embrace diversity, foster innovation, and maintain a culture rooted in respect and fairness. If you're ready to challenge boundaries and drive change in identity security, we invite you to apply.

Company OverviewOur client is a leading IT Managed Services provider based in Ireland, renowned for its commitment to quality and excellence in service delivery. With a rapidly expanding presence, they serve clients in over 30 countries globally.As a Remote IT Support Engineer, you will play a pivotal role in directly interacting with IT clients to troubleshoot and resolve technical issues. We're looking for someone with exceptional customer service skills, strong communication abilities, and the adaptability to thrive in the fast-paced environment of IT.Key Responsibilities:· Act as a vital member of the Helpdesk team.· Address customer inquiries and collaborate with colleagues to resolve issues efficiently.· Engage in various projects as assigned.· Ensure clear and effective communication with customers.· Pursue continuous professional development.· Develop and maintain documentation for IT systems as necessary.

At Umpisa Inc., we are dedicated to establishing the Philippines as a recognized global technology hub.We are an innovative technology services company collaborating with key industries, clients, and individuals to develop transformative and groundbreaking solutions through digital transformation, state-of-the-art software development, and venture building.Our goal is to deliver impactful and world-class products and solutions that enhance the quality of life for organizations and individuals alike. We provide challenging and fulfilling career opportunities in software development, product innovation, emerging technologies, and more for those who are the right fit.

Join RemoteVA PH as a dedicated Software Technician specializing in AppSheet technical support. This role is ideal for individuals who are enthusiastic about no-code and low-code platforms, have hands-on experience with Google Sheets and AppSheet, and excel at leveraging automation to solve complex problems.Your Role:As a Software Technician, you will be instrumental in the maintenance, troubleshooting, and enhancement of business applications created using AppSheet. Collaborating closely with development and operations teams, you will ensure the optimal functionality and performance of client-facing tools.Key Responsibilities:Deliver technical support for existing AppSheet applications.Assist in the creation and upkeep of AppSheet apps tailored to business requirements.Diagnose and resolve issues related to data synchronization, user access, workflows, and formulas.Manage and manipulate complex Google Sheets data integrations.Work with cross-functional teams to enhance app usability and performance.Maintain comprehensive documentation and version control for application changes and configurations.

Join Boldr Inc. as a Technical Support Representative and play a vital role in providing exceptional support to our clients. You will be the first point of contact for customer inquiries and issues, utilizing your problem-solving skills to deliver effective solutions and ensure customer satisfaction.

Join CallTek, a premier global provider of white-label technical support services. For over 20 years, we have been the trusted partner for technology operators around the globe, with a dedicated team of over 10,000 professionals across nine countries. We pride ourselves on delivering round-the-clock engineering, software development, customer support, and field services backed by leading security certifications and cutting-edge AI solutions. This is your chance to become part of our expanding team and advance your career!Job OverviewWe are seeking enthusiastic Technical Support Engineers to join our team!As a Technical Support Engineer, you will play a critical role in diagnosing and resolving customer inquiries efficiently and effectively. Your expertise will involve working with various systems, software, and hardware, while adhering to established protocols to escalate unresolved issues to the appropriate internal teams.

Join RemoteVA PH as a talented IT Support Specialist, where you will deliver exceptional remote support and technical troubleshooting across diverse platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This position demands a robust understanding of cloud technologies, scripting, and IT ticketing systems. The perfect candidate is proactive, analytical, and excels in a dynamic virtual workspace.Key Responsibilities:- Deliver technical support for Microsoft 365 and Google Workspace environments.- Troubleshoot challenges in both QuickBooks Desktop and Online.- Utilize NinjaRMM and ticketing platforms (such as Gam Ninja) to track and resolve incidents efficiently.- Develop and maintain IT scripts for process automation and task optimization.- Respond to, monitor, and resolve IT support tickets within established SLAs.- Communicate effectively via Microsoft Teams while upholding high service standards.- Document troubleshooting procedures, solutions, and common issues for the knowledge base.

Join CallTek, a global frontrunner in white-label technical support, serving technology operators across the globe for more than two decades. With a workforce exceeding 10,000 across nine countries, we provide around-the-clock engineering, software development, customer support, and field services. Our solutions are fortified by industry-leading security certifications and cutting-edge AI technology, ensuring secure and efficient support for our partners. Embark on a rewarding career journey with us!Address and resolve escalated technical issues from Tier I Support, ensuring thorough troubleshooting and prompt solutions.Collaborate with Engineering teams to identify, document, and rectify product or system defects.Perform comprehensive analysis and research on recurring customer issues to devise long-term solutions and best practices.Provide technical guidance and training to Tier I engineers, enhancing their troubleshooting and customer support capabilities.Keep detailed records of issues, resolutions, and customer feedback within the support ticketing system.Assist in creating and updating technical documentation, FAQs, and internal knowledge base articles.Remain informed about product updates, system changes, and industry trends to guarantee accurate and effective support delivery.

Job Title: VoIP Customer Service & Technical Support SpecialistJob OverviewWe are seeking an experienced and customer-oriented VoIP Customer Service & Technical Support Specialist to assist clients utilizing VoIP systems. The successful candidate will possess hands-on expertise with FusionPBX, VitalPBX, and OpenSIPS and will be adept at aiding customers in troubleshooting, configuration, and addressing technical questions.This position necessitates exceptional communication skills, a solid foundation in VoIP systems, and a proactive approach to efficiently resolving issues while ensuring outstanding customer service.Key ResponsibilitiesDeliver customer support through phone, email, and chat for all VoIP-related inquiriesDiagnose and troubleshoot VoIP challenges including call quality, SIP registration, routing, and connectivityConfigure and sustain PBX systems (FusionPBX, VitalPBX)Manage and support OpenSIPS configurations and routingAssist customers with system setup, extensions, trunks, DID numbers, and call flowsIdentify and resolve network-related issues (NAT, firewall, ports, QoS)Escalate complex technical challenges as necessaryDocument support tickets and maintain precise recordsGuide customers through technical processes in a clear, professional manner

About Teamified Teamified works with top enterprises and digital companies in Australia, helping them build remote teams in India, the Philippines, and Sri Lanka. The company focuses on recruiting skilled professionals for technology projects and currently has over 200 team members, including engineers, testers, and product managers, supporting more than 20 partners. Teamified aims to improve how organizations create and manage remote teams, emphasizing strong relationships, trust, integrity, and effective hiring. The company is also developing its own technology products to deliver better results for clients, partners, and employees. About the Client This client is an IT technology firm providing tailored IT solutions for small and medium-sized businesses. Their team delivers reliable and efficient support, helping clients keep operations running smoothly. Role Overview The Remote Technical Support Specialist will join the systems team to support daily IT operations. This role involves close collaboration with technicians, following instructions provided via chat and ticketing systems to complete assigned tasks accurately and efficiently. Key Responsibilities Microsoft 365 Administration Manage Microsoft Office 365 environments, including SharePoint, Exchange, and tenant administration Handle user lifecycle management tasks: Create and delete user accounts Reset passwords Assign or remove licenses Configure Multi-Factor Authentication (MFA) Block or unblock user sign-ins Manage shared mailboxes and distribution lists Grant or revoke mailbox permissions and delegations

Role Overview The Technical Support Engineer for Smart Devices helps keep smart fridges and vending machines running smoothly for our client. This role supports Service Technicians and internal operations teams, aiming to maximize system uptime, connectivity, and performance. The position is based in Angeles, Pampanga, Philippines. Daily work includes troubleshooting escalated technical issues, monitoring system health, and documenting recurring problems and solutions. Collaboration with engineering teams is key to improving the long-term reliability of these connected devices. What You Will Do Triage and resolve technical issues escalated by Service Technicians and operations teams using documentation and troubleshooting guides. Monitor system alerts, dashboards, and incident queues to spot and address problems affecting fridge uptime and performance. Analyze logs, alerts, and system behaviors in a Linux-based environment to diagnose technical problems. Support field teams with troubleshooting for hardware-integrated software systems and smart fridge devices. Escalate critical incidents to engineering teams, providing detailed documentation and context for resolution. Document new issues, root causes, and solutions to expand the internal knowledge base. Track trends in technical failures and share insights to boost operational efficiency and product reliability. Work with Engineering and Operations to address systemic issues and help implement lasting solutions. Maintain accurate records of incidents, resolutions, and support actions. Contribute to refining support workflows, documentation standards, and escalation procedures. Communicate clearly with distributed teams in an asynchronous work setting. Follow established service standards and protocols to ensure timely resolution of issues. Who Thrives Here Success in this role calls for strong technical skills, resourcefulness, and comfort working in a distributed support environment. Experience with Linux-based systems and a knack for clear communication are valuable assets.

Company OverviewJoin treantly, a forward-thinking company dedicated to providing top-notch technical support. We are on the lookout for a dependable and tech-savvy Technical Support Representative to enhance our support team. In this full-time role, you will be the first point of contact for users, addressing general inquiries and delivering essential technical assistance via phone, chat, and email. Our comprehensive training on our internal platform will equip you with the skills needed to excel and grow within a collaborative environment.Key ResponsibilitiesPromptly respond to customer inquiries through phone, chat, and email with professionalism.Deliver foundational technical support related to software, user access, and overall system navigation.Utilize our ticketing system to create, update, and resolve support tickets effectively.Identify and escalate intricate issues to the relevant internal teams when necessary.Accurately document customer interactions and troubleshooting procedures.Adhere to standard operating procedures while contributing to knowledge base enhancements.

At Umpisa Inc., we are dedicated to positioning the Philippines as a leading global tech hub. Our focus is on transformative projects that enhance and modernize various industries. We develop innovative and high-impact products and solutions designed to improve the quality of life for both organizations and individuals. We provide challenging and fulfilling career opportunities in software development, product development, and emerging technologies for talented candidates.We are in search of a highly motivated Software Developer to implement a new middleware application in a release-oriented environment. The ideal candidate will possess extensive software development experience with Java, a solid understanding of distributed systems and enterprise architecture, and excellent verbal communication skills. Familiarity with wireless telecom provisioning, billing, and remediation implementations is advantageous.The selected candidate will be responsible for designing and delivering components within middleware platforms, developing these components using Java 11 on the Spring Framework for Kubernetes (with Spring Boot), writing and managing test cases in JUnit, participating in code reviews, supporting release packages in QA and production, and collaborating with management on timelines, quality, and deliverables.