Join our dynamic team at tasq-work as a Technical Support Representative in the thriving area of Quezon City. You will play a vital role in providing outstanding service to our esteemed clients through efficient communication, adept problem-solving, and precise customer profiling.Key ResponsibilitiesAddress customer inquiries promptly and professionally via phone, email, and chat.Effectively resolve customer issues and complaints with an emphasis on first-call resolution.Maintain detailed and accurate records of all customer interactions.Collaborate with team members to enhance customer service processes.Provide comprehensive product and service information to assist customers with their needs.Proactively identify avenues to improve the overall customer experience.Achieve or surpass individual and team performance targets.

Join our dynamic team at findstarfish as a dedicated Technical Support Representative, where you will play a crucial role in assisting our global network of businesses. We are looking for individuals who are organized, proactive, and ready to deliver exceptional technical support.

Company OverviewJoin treantly, a forward-thinking company dedicated to providing top-notch technical support. We are on the lookout for a dependable and tech-savvy Technical Support Representative to enhance our support team. In this full-time role, you will be the first point of contact for users, addressing general inquiries and delivering essential technical assistance via phone, chat, and email. Our comprehensive training on our internal platform will equip you with the skills needed to excel and grow within a collaborative environment.Key ResponsibilitiesPromptly respond to customer inquiries through phone, chat, and email with professionalism.Deliver foundational technical support related to software, user access, and overall system navigation.Utilize our ticketing system to create, update, and resolve support tickets effectively.Identify and escalate intricate issues to the relevant internal teams when necessary.Accurately document customer interactions and troubleshooting procedures.Adhere to standard operating procedures while contributing to knowledge base enhancements.

Join Our Team as a Technical Support Representative!We are looking for enthusiastic individuals to join our dynamic team at Backroom Offshoring Inc. located in the heart of Makati City. As a Technical Support Representative, you will play a crucial role in assisting our customers with our innovative software solutions in home health, hospice, and outpatient therapy agencies.Your Responsibilities Will Include:Efficiently processing customer calls and inquiries while documenting all interactions.Providing exceptional troubleshooting support and educating clients on product features.Maintaining effective ownership of calls to ensure resolution and customer satisfaction.Collaborating with various teams to enhance customer experience and product use.

Join our rapidly expanding team at tasq-work as a Technical Support Representative (TSR) in Pasig! In this dynamic role, you will provide outstanding service to our esteemed clients through exceptional communication, adept problem-solving, and thorough customer profiling.Key Responsibilities:Respond swiftly and professionally to customer inquiries via phone, email, and chat.Resolve customer issues and complaints with a commitment to first-call resolution.Maintain precise and detailed records of customer interactions.Collaborate with team members to refine customer service processes.Provide comprehensive product and service information to assist customers effectively.Proactively pinpoint opportunities to enhance the customer experience.Achieve or surpass individual and team performance objectives.

About Teamified Teamified partners with leading enterprises and digital businesses in Australia, helping them build skilled remote teams in India and Sri Lanka. The company’s workforce includes over 200 engineers, testers, product managers, and other specialists who support more than 20 partners. Teamified emphasizes strong relationships, trust, and integrity throughout its hiring process, and is also developing new technology products to improve outcomes for clients, partners, and employees. About the Client This role supports a top technology and payments solutions provider serving clients across Australia and New Zealand. The client delivers a range of products covering both traditional and digital payment systems. Known for addressing complex payment challenges, they focus on responsible environmental and social practices and prioritize excellent customer service. Role Overview: Technical Support Representative The Technical Support Representative will provide timely and effective technical support to clients. This position requires a customer-focused approach to ensure service quality and client satisfaction.

Join our dynamic eCommerce subscription business as a Technical Customer Service Representative, where your technical expertise and customer-centric mindset will be invaluable. In this fully remote role, you will be the first point of contact for our subscribers, dedicated to resolving technical issues and enhancing their experience. Your strong leadership skills and extensive background in customer service management will allow you to thrive in a fast-paced environment, tackling complex challenges with confidence.As a critical team member, you will not only address immediate customer concerns but also identify and resolve the root causes of recurring issues. Your role will involve troubleshooting website performance, account management, subscription inquiries, and payment processes, ensuring our customers receive timely and effective support.Responsibilities include:Identifying and resolving systemic customer issues to prevent recurrence.Providing prompt and professional support through email and chat.Troubleshooting technical issues related to our website and customer accounts.Maintaining a thorough understanding of our products and internal processes.Overseeing the order fulfillment process with precision and detail.Utilizing tools such as Shopify, Recharge, Rebuy, and Gorgias CRM for effective customer interaction management.Contributing to the development of help center articles and FAQs for improved self-service options.Staying updated on product enhancements and feature releases to provide accurate customer support.Collaborating with cross-functional teams to align support and fulfillment strategies.Handling confidential information with discretion.Maintaining a positive demeanor in high-pressure situations.Requirements:Bachelor’s degree in Business Administration, Communications, or a related field.At least 5 years of customer service management experience, ideally within eCommerce or subscription-based environments.Demonstrated expertise in customer support with a strong preference for eCommerce experience.Exceptional technical skills and adaptability to new tools and technologies.Proficiency in Shopify, Recharge, and Gorgias CRM.Advanced knowledge of Google Workspace (Docs, Sheets) and Microsoft Office Suite (Excel, Word, Outlook).Experience with data analytics tools to monitor performance and drive improvement.Strong problem-solving and strategic thinking abilities.

Join CallTek, a premier global provider of white-label technical support services. For over 20 years, we have been the trusted partner for technology operators around the globe, with a dedicated team of over 10,000 professionals across nine countries. We pride ourselves on delivering round-the-clock engineering, software development, customer support, and field services backed by leading security certifications and cutting-edge AI solutions. This is your chance to become part of our expanding team and advance your career!Job OverviewWe are seeking enthusiastic Technical Support Engineers to join our team!As a Technical Support Engineer, you will play a critical role in diagnosing and resolving customer inquiries efficiently and effectively. Your expertise will involve working with various systems, software, and hardware, while adhering to established protocols to escalate unresolved issues to the appropriate internal teams.

Join CallTek, a global frontrunner in white-label technical support, serving technology operators across the globe for more than two decades. With a workforce exceeding 10,000 across nine countries, we provide around-the-clock engineering, software development, customer support, and field services. Our solutions are fortified by industry-leading security certifications and cutting-edge AI technology, ensuring secure and efficient support for our partners. Embark on a rewarding career journey with us!Address and resolve escalated technical issues from Tier I Support, ensuring thorough troubleshooting and prompt solutions.Collaborate with Engineering teams to identify, document, and rectify product or system defects.Perform comprehensive analysis and research on recurring customer issues to devise long-term solutions and best practices.Provide technical guidance and training to Tier I engineers, enhancing their troubleshooting and customer support capabilities.Keep detailed records of issues, resolutions, and customer feedback within the support ticketing system.Assist in creating and updating technical documentation, FAQs, and internal knowledge base articles.Remain informed about product updates, system changes, and industry trends to guarantee accurate and effective support delivery.

Join our dynamic Shared Services Center at SGS as a Technical Support Specialist. In this role, you will be the first point of contact for our valued customers, providing exceptional technical assistance and troubleshooting support. Your expertise will help resolve issues efficiently and ensure customer satisfaction. We are looking for a proactive and dedicated individual who thrives in a fast-paced environment.

Role OverviewAs a Technical Support Associate (TSA) specializing in Paraplanning at vbp, your primary objective will be to leverage your technical knowledge to enhance the capabilities of our Paraplanners. You will deliver essential training, coaching, and support on various technical projects as instructed by your Line Manager.The TSA role may also serve as an extension to billable client roles, similar to the previous ‘Universal Role’. When appointed to this role, you will adhere to the Universal KPIs for the duration of that assignment, which is typically capped at three months.Key Responsibilities:Oversee the internal support channel, VBP Assist, to deliver real-time assistance.Manage various channels and projects efficiently.Conduct technical development coaching sessions with Frontline Team Members.Assist Line Managers and Frontline Team Members in identifying skill gaps and facilitating team upskilling initiatives.Support both internal and client-focused projects as directed by Technical Leads.Collaborate with Technical and Learning & Development teams to create, support, and review training and development plans.Provide assistance with Technical Requests from the Technical Team.Work collaboratively with other departments on training, development, and projects.Complete administrative tasks as assigned, which may include maintaining work trackers and utilizing platforms like Asana.Participate in ongoing Continuing Professional Development (CPD) activities aligned with VBP’s CPD policy.Universal AssignmentsAs directed by the Line Manager, you may occasionally be responsible for completing assignments in a Universal role, which will be determined by demand.

Role Overview The Technical Support Engineer for Smart Devices helps keep smart fridges and vending machines running smoothly for our client. This role supports Service Technicians and internal operations teams, aiming to maximize system uptime, connectivity, and performance. The position is based in Angeles, Pampanga, Philippines. Daily work includes troubleshooting escalated technical issues, monitoring system health, and documenting recurring problems and solutions. Collaboration with engineering teams is key to improving the long-term reliability of these connected devices. What You Will Do Triage and resolve technical issues escalated by Service Technicians and operations teams using documentation and troubleshooting guides. Monitor system alerts, dashboards, and incident queues to spot and address problems affecting fridge uptime and performance. Analyze logs, alerts, and system behaviors in a Linux-based environment to diagnose technical problems. Support field teams with troubleshooting for hardware-integrated software systems and smart fridge devices. Escalate critical incidents to engineering teams, providing detailed documentation and context for resolution. Document new issues, root causes, and solutions to expand the internal knowledge base. Track trends in technical failures and share insights to boost operational efficiency and product reliability. Work with Engineering and Operations to address systemic issues and help implement lasting solutions. Maintain accurate records of incidents, resolutions, and support actions. Contribute to refining support workflows, documentation standards, and escalation procedures. Communicate clearly with distributed teams in an asynchronous work setting. Follow established service standards and protocols to ensure timely resolution of issues. Who Thrives Here Success in this role calls for strong technical skills, resourcefulness, and comfort working in a distributed support environment. Experience with Linux-based systems and a knack for clear communication are valuable assets.

Role overview The Technical Support Engineer II at Delinea works from a home office in the Philippines. The main focus is to help clients resolve technical issues while maintaining high service standards. Strong troubleshooting abilities and attention to customer needs are essential in this position. What you will do Investigate and resolve complex technical problems for clients Manage support tickets from the initial report through to resolution Collaborate with teams across Delinea to address customer concerns Contribute to efforts that improve service offerings and strengthen client relationships Location This is a remote position based in the Philippines.

About AvePointAvePoint is a trailblazer in the realm of data security, governance, and resilience, redefining conventional solutions to create a solid data foundation that empowers organizations globally to collaborate with assurance. With over 25,000 clients around the world utilizing the AvePoint Confidence Platform, we help prepare, secure, and optimize critical data across platforms including Microsoft, Google, Salesforce, and various collaboration environments. Our extensive global channel partner program encompasses around 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.

Join our dynamic team as a Technical Support Representative, Tier 2, where you'll collaborate closely with the Tier 1 Support team and serve as a vital link between Support, Development, and Product teams. As part of the Assessment Delivery Operations and Support (ADOS) department, you will play a crucial role in addressing client issues, providing insights, and ensuring product excellence.Your expertise will be instrumental in identifying and documenting bugs for escalation to the Tier 3 team, while also acting as a key point of contact for inquiries from both customers and internal teams. This role offers significant responsibility, positioning you as a technical representative for our products, and empowering you to contribute to the continuous improvement of our support services.Key Responsibilities:Handle live calls, emails, and chats to triage and address escalations from Tier 1.Deliver exceptional technical support to Turnitin customers facing complex issues.Maintain high ticket quality and meet monthly review targets.Proactively assist users of Turnitin products, ensuring optimal performance and customer satisfaction.Become a Subject Matter Expert on Turnitin Assessment Products and services.Participate in Stand-Up meetings, providing valuable feedback from our customer interactions.Identify trends and issues in collaboration with support leadership and Tier 3 teams.Share your expertise through informal training and team meetings.Support the Quality and Knowledge team in developing training materials.Act as a mentor for new Tier 2 team members.Engage in project work during quieter periods to enhance team processes.Prioritize escalated tickets for the Tier 3 team.Facilitate effective communication between Tier 1 and support leadership.Collaborate closely with the Integrations Team.Review common issues monthly to improve user education and reduce ticket volume.

Join Our Team as a Technical Support Lead!At Jet Support Services, Inc. (JSSI), we are dedicated to providing top-tier support to our clients in the business aviation sector. As the largest independent provider of hourly cost maintenance programs, we are seeking an enthusiastic Technical Support Lead to enhance our customer service and technical support efforts. You will play a key role in ensuring that our clients receive the highest level of support across various platforms and systems.Key Responsibilities:· Efficiently respond to and resolve tier 1, 2, and 3 end-user support requests, meticulously logging all activities in our ticketing system.· Manage the installation, configuration, testing, maintenance, and troubleshooting of workstations, peripherals, and networking devices, including firewalls, routers, and switches.· Conduct thorough onboarding and offboarding procedures for employees, ensuring timely provisioning and deprovisioning of accounts and system access.· Collaborate with cross-functional teams to enhance overall technical processes and customer satisfaction.· Contribute to the continuous improvement of our support services by providing insights and feedback.

About Delinea:Delinea stands at the forefront of identity security, dedicated to protecting both human and machine identities through an innovative, centralized authorization system. Our mission empowers organizations to effectively manage their interactions across the modern enterprise landscape. By harnessing the power of AI-driven intelligence, Delinea provides a cutting-edge, cloud-native Identity Security Platform that integrates context throughout the entire identity lifecycle, whether in cloud environments or traditional infrastructure, covering data, SaaS applications, and AI technologies. Our platform uniquely enables the discovery of all identities—including workforce members, IT administrators, developers, and machines—while facilitating proper access assignments, real-time threat detection, and rapid response capabilities. With deployment timelines measured in weeks rather than months, our solution demands 90% fewer resources for management compared to competing systems and boasts an impressive 99.995% uptime, ensuring robust security and operational efficiency without compromise. To learn more about us, visit Delinea.com, LinkedIn, X, and YouTube.Join our dynamic, global team at Delinea and contribute to creating a safer and more secure world. Our success is propelled by exceptional product leadership, skilled engineers, and strategic investments from TPG. We celebrate diversity, innovation, and a culture rooted in respect and fairness. If you are ready to challenge norms and redefine possibilities in the identity security landscape, we welcome your application.

About Delinea:Delinea is at the forefront of securing human and machine identities through intelligent, centralized authorization. Our innovative solutions empower organizations to govern their interactions across the modern enterprise seamlessly. With our AI-driven Identity Security Platform, we provide comprehensive context throughout the entire identity lifecycle, spanning cloud and traditional infrastructure, data, SaaS applications, and AI technologies. We are proud to offer the only platform capable of discovering all types of identities—including workforce, IT administrators, developers, and machines—ensuring appropriate access levels, detecting irregularities, and responding to threats in real-time. With deployment times measured in weeks, not months, and requiring 90% fewer resources to manage than competitors, our solution boasts an impressive 99.995% uptime, delivering unparalleled security and operational efficiency. Discover more about us at Delinea.com, LinkedIn, X, and YouTube.Join our dedicated, global team at Delinea and contribute to making the world a safer place. Our success is fueled by exceptional product leadership, skilled engineers, and significant investments from TPG. We embrace diversity, foster innovation, and maintain a culture rooted in respect and fairness. If you're ready to challenge boundaries and drive change in identity security, we invite you to apply.

Join our dedicated team at tasq-work as a Technical Support Representative in Davao City, where you will provide outstanding assistance to our valued customers. Your role will involve effective communication, adept problem-solving skills, and meticulous customer profiling to ensure an exceptional service experience.Key Responsibilities:Respond efficiently and courteously to customer inquiries through phone, email, and chat channels.Resolve customer issues and complaints with a commitment to first-call resolution.Keep detailed and accurate records of customer interactions.Collaborate with fellow team members to enhance customer service processes.Offer comprehensive product and service information to meet customer needs.Identify and implement opportunities for improving the customer experience proactively.Achieve and surpass individual and team performance targets.