Join our team as a Technical Support Specialist in a fully remote role while being based in the Philippines!At Hostaway, we are a leading AI-powered vacation rental management platform trusted by over 20,000 property managers around the globe. Our innovative solutions enable short-term rental operators to achieve greater efficiency and accelerated growth.As the first unicorn in the short-term rental PMS space, we invite you to be part of our exciting journey! Learn more about our recent achievements here.In this role, you will become an expert on our B2B SaaS product portfolio, providing exceptional support to help clients maximize their short-term rental bookings. Your contributions will be vital in maintaining our high service standards, particularly while supporting our customer base in the Eastern US Timezone.

As a Senior Manager of Technical Support at Turnitin, you will lead multiple teams of Specialists and Team Leads, ensuring exceptional support for our user base while fostering continuous improvement in team performance and capabilities.Key Responsibilities:Oversee a team of specialists and supervise team leads across various Turnitin products.Actively engage in managing responses to service outages and contribute to post-mortem analysis with a focus on customer satisfaction.Identify areas for improvement and potential risks, taking proactive measures to minimize impact on customers and team dynamics.Provide regular performance reporting and metrics to track key performance indicators (KPIs) and share insights with the Support Director.Set clear performance goals for individual team members and the overall team, conducting reviews and offering constructive feedback.Ensure adherence to established processes and procedures within the team.Collaborate with Turnitin leadership to enhance operational efficiency and effectiveness through refined processes and systems.Support user inquiries by engaging in direct client communication through email and other channels.Manage escalations from Product Specialists and coordinate with relevant stakeholders.Partner with the Knowledge and Quality team to equip team members with necessary knowledge and skills.Foster team development through coaching, performance management, and regular one-on-one meetings.Work collaboratively to establish ongoing training and development programs for the support community.Lead and manage internal projects while being a key participant in cross-functional initiatives.Continuously evaluate team performance and seek opportunities for process improvement.Participate in recruitment efforts for your team as needed.Identify and spearhead continuous improvement projects related to team and product support.Understand Turnitin's value proposition and effectively communicate it to ensure your team's readiness to respond to client inquiries.

About SupportYourApp SupportYourApp is a global provider of Intelligent Support-as-a-Service, working with technology leaders such as MasterCard, Calm, and MacPaw since 2010. Our teams deliver secure customer and technical support in more than 30 countries and 60 languages, serving a wide range of industries. Role Overview: Technical Support Consultant (Remote, Calabarzon, Philippines) Join a multicultural team as a Technical Support Consultant and work remotely from anywhere in Calabarzon. This role offers the chance to develop new skills and reach ambitious goals, all within a company that values its people and supports professional growth. Key Responsibilities Deliver technical support to enterprise B2B clients via email. Work with a global support team to provide on-call help for critical technical issues when required. Troubleshoot complex technical problems and escalate as needed. Act as the main technical contact during live event lifecycles. Use tools like SQL, Grafana, and OpenSearch to analyze logs, APIs, and errors. Partner with R&D, Product, Professional Services, and Account Management teams to improve customer satisfaction. Support integration, onboarding, and troubleshooting for customer events in close collaboration with internal teams. Required Qualifications Fluent English skills (C1 level, spoken and written). At least 1 year of Tier 2 technical support experience, preferably in enterprise SaaS settings. Demonstrated ability to diagnose and resolve complex technical issues quickly. Experience working directly with clients to understand and address their technical challenges. Familiarity with ticketing systems such as Zendesk, Jira, or similar. Understanding of customer onboarding and platform integration processes. Preferred Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience with scripting languages like Python, Bash, or JavaScript. What SupportYourApp Offers Steady schedule: Monday to Friday, 7:00 AM – 4:00 PM Manila Time. Fully remote work arrangement. Inclusive, international work culture. Compensation paid in USD. Referral rewards for bringing friends onboard. Support for work-life balance through an internal health policy. Leadership focused on employee growth and long-term collaboration.

Company: SupportYourApp Location: Remote , Philippines About SupportYourApp SupportYourApp provides technical and customer support to technology leaders including MasterCard, Calm, and MacPaw. Since 2010, the team has worked with clients in over 30 countries and delivered support in 60 languages. The company specializes in SaaS, software, and hardware solutions, with a focus on secure and effective service. Role Overview The Technical Support Consultant works remotely from the Philippines, handling technical support for a global client base. This position offers the chance to work in a multicultural environment and develop new skills, all within a company that values a people-first approach. What You Will Do Deliver technical support via chat, email, and phone Diagnose complex technical issues and escalate when needed Act as the main technical contact during live events Communicate incidents clearly, including impact, timeline, and steps to reproduce Use tools such as SQL, Grafana, and OpenSearch to analyze logs, APIs, and errors Work closely with R&D, Product, Professional Services, and Account Management teams to improve the customer experience Support integration, onboarding, and troubleshooting for customer events, collaborating with internal teams Requirements Fluent English skills (C1 or higher, spoken and written) 1–2 years of experience in a technical support role Background as a Tier 2 Technical Support Engineer is a plus Strong problem-solving abilities and a customer-focused mindset Preferred Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related discipline Ability to read and write scripts in Python, Bash, or JavaScript Benefits Flexible working hours Fully remote work Inclusive, international team culture Compensation paid in USD Employee referral incentives Support for work-life balance with an internal health policy Leadership focused on professional growth and long-term collaboration Opportunities for self-improvement Trust-based culture with no time-tracking requirements *Benefits may differ depending on engagement terms; independent contractors may not qualify for all benefits.

Join our dynamic team at Crewbloom as a Partner Support Specialist! We are looking for an enthusiastic and detail-driven individual to serve as the primary support contact for our global partners. In this vital role, you will ensure smooth operations and swiftly address any challenges our partners encounter.Key Responsibilities:Tier 1/2 Ticket Management and Triage: Act as the initial point of contact, adeptly managing and triaging incoming support requests (tickets) from partners. You will efficiently resolve Tier 1 issues directly and accurately escalate Tier 2 technical or complex operational problems to the relevant internal team.License and Configuration Management: Oversee all partner-related administrative tasks, including processing license adjustments, managing product entitlements, and updating system configurations to guarantee that partners have the correct access and setup.Product + Operational Issue Resolution: Investigate, diagnose, and resolve a variety of issues related to both product functionality and operational workflows. This role necessitates cross-functional collaboration to provide timely and comprehensive solutions.

Join Our Mission at BrightwheelAt Brightwheel, we believe that early education is pivotal for childhood development and a vital resource for working families. As the largest and fastest-growing platform in early education, we serve millions of educators and families globally. Our commitment is recognized with accolades such as being a three-time Cloud 100 company, supported by esteemed investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.About Our TeamWe take pride in our passionate and skilled team, dedicated to delivering exceptional customer service. Our diverse and distributed workforce spans across various U.S. time zones and includes select international offices, fostering a culture that embodies our Leadership Principles.Your RoleAs a Customer Support Specialist, you will play a vital role in assisting customers—administrators, teachers, and families—through chat, email, and phone in a fast-paced environment. Your commitment to providing high-quality support will directly impact our customers' experiences.

Deel seeks a Senior IT Support Engineer (Shift Lead) to join its team in the Philippines. This role ensures the smooth operation of IT services for a distributed, global workforce. The position centers on troubleshooting technical issues and maintaining daily IT functions across various platforms. Key responsibilities Lead a team of IT support professionals during assigned shifts Mentor and guide team members to strengthen their technical and problem-solving abilities Address complex support requests and resolve IT incidents promptly Foster a collaborative and supportive atmosphere within the team Help improve IT processes and enhance the user experience Location This position is based in the Philippines and supports Deel’s operations worldwide.

Join RemoteVA PH as a talented IT Support Specialist, where you will deliver exceptional remote support and technical troubleshooting across diverse platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This position demands a robust understanding of cloud technologies, scripting, and IT ticketing systems. The perfect candidate is proactive, analytical, and excels in a dynamic virtual workspace.Key Responsibilities:- Deliver technical support for Microsoft 365 and Google Workspace environments.- Troubleshoot challenges in both QuickBooks Desktop and Online.- Utilize NinjaRMM and ticketing platforms (such as Gam Ninja) to track and resolve incidents efficiently.- Develop and maintain IT scripts for process automation and task optimization.- Respond to, monitor, and resolve IT support tickets within established SLAs.- Communicate effectively via Microsoft Teams while upholding high service standards.- Document troubleshooting procedures, solutions, and common issues for the knowledge base.

Join our dynamic Shared Services Center at SGS as a Technical Support Specialist. In this role, you will be the first point of contact for our valued customers, providing exceptional technical assistance and troubleshooting support. Your expertise will help resolve issues efficiently and ensure customer satisfaction. We are looking for a proactive and dedicated individual who thrives in a fast-paced environment.

Job Title: VoIP Customer Service & Technical Support SpecialistJob OverviewWe are seeking an experienced and customer-oriented VoIP Customer Service & Technical Support Specialist to assist clients utilizing VoIP systems. The successful candidate will possess hands-on expertise with FusionPBX, VitalPBX, and OpenSIPS and will be adept at aiding customers in troubleshooting, configuration, and addressing technical questions.This position necessitates exceptional communication skills, a solid foundation in VoIP systems, and a proactive approach to efficiently resolving issues while ensuring outstanding customer service.Key ResponsibilitiesDeliver customer support through phone, email, and chat for all VoIP-related inquiriesDiagnose and troubleshoot VoIP challenges including call quality, SIP registration, routing, and connectivityConfigure and sustain PBX systems (FusionPBX, VitalPBX)Manage and support OpenSIPS configurations and routingAssist customers with system setup, extensions, trunks, DID numbers, and call flowsIdentify and resolve network-related issues (NAT, firewall, ports, QoS)Escalate complex technical challenges as necessaryDocument support tickets and maintain precise recordsGuide customers through technical processes in a clear, professional manner

Company OverviewLevelUp is a premier outsourcing agency that partners with agencies, software vendors, and website owners to deliver specialized solutions. With over seven years of successful collaboration, we provide exceptional technical, operational, and back-office support. Our dedicated team of skilled professionals is passionate about delivering top-notch quality to our clients, ensuring their success is our top priority.Position OverviewAs a Customer Success Specialist, you will play an essential role in our team by overseeing the commercial execution and retention of our high-volume accounts. This role emphasizes the entire renewal process, effective contract management, and building strong customer relationships to optimize revenue retention. Working during North America Central Time hours, you will collaborate closely with Customer Success Managers (CSMs) to ensure a seamless and outstanding customer experience. We are looking for a proactive, agile, and accountable individual who thrives in a fast-paced, collaborative environment, and is committed to maintaining data integrity while driving performance against key metrics.

At NeoWork, we are a global leader in outsourcing and talent solutions, dedicated to empowering organizations to scale seamlessly with high-performing remote teams. Our mission is to cultivate supportive work environments that enable individuals to excel in their roles, no matter where they are located.Role Overview We are currently seeking a skilled IT Support Specialist to deliver exceptional technical support to our internal teams on a daily basis. The ideal candidate will be instrumental in ensuring the smooth operation of all systems and tools, swiftly resolving technical challenges, and enhancing employee productivity.Key ResponsibilitiesDeliver daily technical assistance to internal remote teams.Diagnose and troubleshoot hardware, software, and access-related issues.Maintain and update IT tools, systems, and user accounts.Assist in the configuration and setup of computers, networks, and SaaS platforms.Ensure compliance with IT and data security best practices.Work collaboratively with management to enhance IT processes.

About UsWing is on the lookout for outstanding talent to join M32 AI, a visionary company backed by leading Silicon Valley investors, committed to developing intelligent AI solutions for small and medium businesses worldwide.Imagine the dynamics of a startup combined with the reliability of an established corporation, offering rapid innovation without the burdens of bureaucracy.If you thrive on challenges and are eager to create a substantial impact in a pivotal role, this is the opportunity you've been waiting for.We are searching for a Sales & Customer Support Specialist to become part of our team, dedicated to providing exceptional product demonstrations, onboarding experiences, and technical support for our innovative AI product, Central. This position harmonizes sales expertise, customer success, and technical product knowledge, acting as a vital link between our clients and our advanced AI solutions.

About Boldr Boldr is a certified B-Corp with a mission to deliver strong client experiences while creating dignified, meaningful jobs in communities worldwide. The team spans five countries and over a thousand members, with plans to grow to 5,000 by 2027. Boldr’s culture centers on connecting people who share core values and making a positive impact together. Our Values Authenticity: Build meaningful connections. Curiosity: Pursue better solutions through questions and exploration. Dynamic: Adapt and evolve as challenges arise. Ambitious Vision: Combine big-picture thinking with operational excellence. Empathy: Foster partnerships rooted in understanding. Role Overview: Technical Support Specialist T3 Based in Pasig, Metro Manila, the Technical Support Specialist T3 handles complex technical queries and acts as a trusted advisor for both customers and internal teams. This role involves collaborating across departments, solving high-impact problems, and supporting improvements in product features, processes, and team growth. AI-informed solutions play a part in enhancing customer service. What You’ll Do Respond thoughtfully and personally to customer inquiries via chat, email, and video support. Use a consultative approach to help users succeed and identify opportunities for improvement. Triage incoming requests and highlight trends in customer issues for team awareness. Communicate accurate, complete information with empathy and professionalism. Support 60-70 customers each week, delivering efficient and meaningful assistance. Log, manage, and follow up on all customer support tickets. Troubleshoot and resolve product-related questions and technical issues. Diagnose and resolve issues involving APIs, webhooks, SDKs, and related technologies. Handle ad hoc tasks as requested by clients. Monitor client dashboards and platforms, proactively reaching out to customers who need extra support. Who Boldr Looks For Boldr values people who want to make an impact and support the company’s growth and purpose. Candidates who bring their full effort, unique strengths, and embody curiosity, adaptability, and authenticity will thrive here.

At ClickUp, we’re not merely developing software; we’re shaping the future of work! Amidst a landscape inundated by work sprawl, we envisioned a better solution. That’s why we crafted the first genuinely unified AI workspace, integrating tasks, documents, chat, calendar, and enterprise search, all enhanced by context-driven AI, empowering millions of teams to dismantle silos, reclaim their time, and achieve unprecedented productivity. At ClickUp, you’ll have the chance to explore, utilize, and innovate with AI in ways that will not only transform our product but also redefine the future of work itself. Join us in being part of a bold, innovative team that’s pushing boundaries! We are in search of a Technical Account Manager (TAM) to act as a trusted partner and problem-solver for our customers, combining robust relationship management with a deepening expertise in ClickUp’s platform and functionalities. This role exists at the nexus of customer success, solution strategy, and technical enablement, contributing significantly to long-term growth, adoption, and quantifiable business results.As a TAM at this level, you will manage a designated book of business and oversee daily operations for your accounts, while collaborating closely with senior TAMs and cross-functional teams on complex initiatives. You will employ established frameworks, playbooks, and templates to facilitate onboarding and adoption, monitor account health, and ensure stakeholders continuously derive value throughout their lifecycle.Technical Account Managers (TAMs) are tasked with delivering measurable value and driving significant business outcomes across their customer portfolio by concentrating on:Customer Enablement & Onboarding: Assisting customers through onboarding and implementation for assigned accounts, adhering to established discovery frameworks and implementation plans.Account Health & Engagement: Tracking adoption and account health within your portfolio, executing standard plays to enhance engagement, and escalating risks as necessary.Process Optimization & Solution Design: Partnering with customers to comprehend key workflows and configure ClickUp solutions using best practices, templates, and insights from senior TAMs.Innovation Adoption & Workflow Automation: Leading customers in the adoption of relevant features, including AI and automation, primarily through the implementation of standard patterns and documented workflows to enhance efficiency and outcomes.Qualifications:

Become a Leader in the Crypto Revolution!Join Coins.ph, the most trusted crypto brand in the Philippines, with over 18 million satisfied users. Our user-friendly mobile application allows individuals to effortlessly buy, sell, and manage various cryptocurrencies while also accessing a comprehensive suite of financial services.As a fully regulated entity by the Bangko Sentral ng Pilipinas (BSP), Coins.ph proudly stands as the first crypto-based company in Asia to acquire both Virtual Currency and Electronic Money Issuer licenses, solidifying our position as a leader in the financial technology sector.

Job Title: Customer Success Specialist (CSS)Role: Full Time, 40 hours per week, Fully RemoteJob Overview:Join our dynamic team at onlyexperts as a Customer Success Specialist (CSS) and play a pivotal role in ensuring our clients have an exceptional experience on our purchasing platform. This fully remote position is ideal for individuals who are detail-oriented, possess outstanding communication skills, and are passionate about helping clients succeed. You will support our Customer Success Managers (CSMs) by managing day-to-day account activities, enhancing client communications, and driving overall customer satisfaction for our low-touch and mid-tier clients.Key Responsibilities:● Client Outreach: Proactively engage with a diverse range of clients to ensure seamless functionality on our platform, collecting valuable insights to inform future product enhancements.● Account Management: Independently manage communications and address the needs of lower-tier and less complex accounts, ensuring every client feels supported and fully operational.● Onboarding Assistance: Facilitate the onboarding process for new clients, including account setup, introductory training, and addressing initial inquiries. Over time, take on full end-user onboarding to allow CSMs to focus on strategic stakeholders.● Support Collaboration: Work alongside CSMs to assist with daily account tasks such as user outreach, capturing client feedback for platform improvements, and addressing client inquiries by directing them to the appropriate support channels.● Engagement Monitoring: Track platform usage to identify potential issues or opportunities for improvement, collaborating closely with CSMs to enhance client engagement.● Presentation Support: Aid in the creation of quarterly business review (QBR) presentations for CSMs, developing engaging Google Slide/PowerPoint decks that showcase client health scores, emerging trends, and the value derived from our platform.● Initial Client Support: Act as the first point of contact for client inquiries, escalating complex issues to CSMs or other teams to ensure timely resolution.● Sales Support: Identify potential sales leads through client interactions, assisting in sales initiatives by identifying outreach opportunities.

About PaddleIn the rapidly evolving world of SaaS, opportunities abound for innovative software companies. At Paddle, we understand that having an exceptional product is just one aspect of success. Today's B2B SaaS firms face fierce competition, must manage customer acquisition costs, and continuously earn customer loyalty while navigating complex global regulations.Our integrated Revenue Delivery Platform simplifies the complexities of payments, subscriptions, and compliance, empowering over 2000 software companies to thrive. We help businesses seamlessly launch new models, explore new markets, and manage subscriptions while ensuring compliance and integrity.The RoleWe are seeking a passionate Customer Support Specialist, whether you are starting your career in customer support or looking to build upon your existing experience. In this role, you will engage with digital companies, providing exceptional support, mastering onboarding, compliance, and fostering long-lasting customer relationships. Your responsibilities will include onboarding new users, reviewing websites, conducting preliminary KYB and KYC checks, processing refunds, investigating disputes, managing payouts, and reconciling invoices.As the first line of support for our self-serve customers, you will ensure smooth operations, swiftly identifying complex issues and escalating them to our Level 2 Support team. We are looking for individuals with strong empathy, independence, and a proactive approach to problem-solving. You should be organized and ready to challenge the status quo in our dynamic startup environment. Clear and thoughtful communication is essential, especially as we work remotely. A sense of humor is always appreciated!You will join a global team of support specialists and report to the Customer Support Manager. This is an excellent opportunity for someone who genuinely values customer support and its role in cultivating a customer-centric culture. There are significant growth opportunities within the company, including advancement to Level 2 support and various specialist roles.

About airSlateairSlate is a pioneering global SaaS technology firm specializing in no-code workflow automation, electronic signature, and document management solutions. Our award-winning suite of products, including SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms, empowers hundreds of millions of users and over a million customers across the globe to digitize their processes, enhance operational efficiency, and transform their work methodologies.With a vibrant team located in more than 20 countries across three continents, our primary hubs are in the United States, Poland, Romania, Ukraine, and Philippines. We are committed to fostering a culture of growth and innovation, and we seek individuals who are excited to contribute to product development and company scaling in a fast-paced environment.About the pdfFiller Team:Our dynamic team of over 120 professionals is dedicated to the success of our online PDF creator and editor, pdfFiller. Every month, pdfFiller supports over 10 million users in creating and editing PDFs, obtaining signatures, and securely storing documents, all within a single platform. With unlimited storage, templates, and cross-platform integration, pdfFiller is the all-in-one solution for all document needs.We are excited to welcome a Customer Support Specialist to join us on this journey of growth.As a Customer Support Specialist focused on billing, you will be an essential part of our team, dedicated to providing outstanding customer service and resolving complex issues. You will collaborate closely with other specialists and report directly to the Support Manager.