About the Role:As a Workforce Management (WFM) Analyst at FGC+, you will play a crucial role in maintaining Service Level Agreements (SLAs) and Average Speed of Answer (ASA) targets. You will oversee the complete WFM lifecycle encompassing forecasting, scheduling, and real-time management. Your expertise will drive optimal staffing efficiency through precise demand planning, continuous performance monitoring, and actionable data insights that enhance operational effectiveness. Collaborating closely with Operations, Quality Assurance (QA), and Training teams, you will provide strategic recommendations that align workforce capacity with the evolving business needs.Key Responsibilities:Create and validate short-term and long-term forecasts for various channels and queues.Examine historical patterns, seasonal variations, and business drivers to enhance forecast precision.Convert demand forecasts into staffing requirements using established WFM methodologies.

Join Eucalyptus as a Global Workforce Management (WFM) Specialist and play a pivotal role in optimizing our workforce strategies across various regions. You will be responsible for analyzing workforce trends, implementing efficient scheduling processes, and ensuring that our staffing needs align with business objectives. As a key member of our team, you will collaborate with different departments to enhance productivity and employee satisfaction.

While this position offers a hybrid work arrangement, on-site attendance is determined by business needs and company directives. A permanent work-from-home option is not available.Since 1998, Keywords Studios has been dedicated to transforming how players engage with their favorite games, evolving into a global team of over 12,000 experts across more than 70 studios in 26 countries. We pride ourselves on supporting video game developers and publishers with a diverse array of services including art, audio, testing, localization, and our rapidly expanding Player Engagement service line. Player Engagement encompasses technical support, community management, and trust & safety services for a variety of AAA and indie studios within the gaming sector.Join us as we work towards building vibrant player communities and delivering exceptional experiences! Role OverviewThe Workforce Management (WFM) Reports Analyst is tasked with generating regular run-rate and ad-hoc reports that are both accurate and submitted within established timelines. This role involves analyzing operational data, identifying trends, and delivering insights that facilitate performance management and strategic decision-making. The Analyst ensures data integrity, maintains reporting dashboards, and collaborates closely with WFM, Operations, and Leadership to provide actionable workforce intelligence.

Join Our Team as a Workforce Management Process Specialist!We are seeking a dedicated and skilled professional to optimize our business partner's workforce management processes. As a Workforce Management Process Specialist, you will play a crucial role in forecasting, scheduling, and analyzing staffing needs to ensure smooth operations. Your expertise will directly influence our ability to meet business objectives.Key Responsibilities:Develop and maintain accurate forecast and staffing models to ensure optimal workforce levels.Provide analytical support for business initiatives, market conditions, and decision-making processes.Collaborate with business partners to identify changes in initiatives or business models affecting volume or staffing.Generate volume forecasts for inbound contact centers and processing departments.Continuously analyze staffing drivers including volume, handle time, shrinkage, and occupancy against plans.This position is ideal for individuals with a strong background in WFM processes and tools, looking to advance their career in a dynamic work environment.

Role Overview Position: Workforce Management Executive Location: Cebu City, Cebu, Philippines (100% onsite) Start Date: ASAP Shift: Midshift Account Type: Support Main Responsibilities Maintain and update headcount and capacity planning tools to support daily operations. Develop accurate forecasts for call volume, productivity, and shrinkage. Prepare detailed monthly reports for each account. Evaluate hiring and internal transfer decisions to maintain proper staffing levels. Review scheduling outcomes and recommend ways to improve efficiency. Collaborate with internal teams and external partners on capacity planning and recruitment projects. Coach and mentor team members to strengthen group performance.

This Realtime Analyst - Workforce Management position is based fully onsite, with work locations in MOA, Pasay and Alabang in Muntinlupa, Metro Manila, Philippines. The role centers on supporting daily operations by monitoring queues and agent activities across several business lines. The goal is to help maintain operational efficiency and ensure staffing matches business requirements. Main responsibilities Monitor real-time queues and agent status to support smooth operations. Manage staffing adjustments, including scheduling, overtime, and voluntary time off as needed. Offer basic troubleshooting assistance to agents and document system issues clearly. Prepare and distribute timely Intraday and other essential reports for stakeholders. Uphold strict confidentiality regarding company strategies, objectives, and internal practices.

Join Tala as a Senior Shared Services Lead!At Tala, we're revolutionizing the financial landscape by harnessing cutting-edge technology and innovative thinking to address the shortcomings of traditional financial institutions. Our mission is to empower the global majority by providing accessible financial solutions that cater to the needs of underserved populations.As a pioneer in the financial technology sector, Tala uniquely combines the analytical capabilities of a credit bureau, the seamless transaction processes of fintech, and the personalized service of a banking institution into a single, integrated platform. Backed by a robust set of proprietary data and advanced AI/ML decision-making technologies, we deliver tailored liquidity solutions instantly. Our flagship credit application has successfully facilitated over $7 billion in credits to more than 12 million clients across Latin America, Southeast Asia, and East Africa, aiding them in launching and growing small businesses, managing daily expenses, and achieving their financial aspirations.Our groundbreaking impact has garnered us consistent accolades, including:- Five-time inclusion in CNBC’s Disruptor 50.- Recognition as one of CNBC’s World’s Top Fintech Companies for two consecutive years.- Nine-time listing in Forbes’ Fintech 50.With investment commitments exceeding half a billion dollars, we are primed for continued growth and success.Operating on a remote-first model, our team is spread across various office hubs including Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.If you resonate with our mission and are excited about making a significant impact, we encourage you to apply!Role OverviewThe Senior Shared Services Lead will be instrumental in driving operational excellence and strategic workforce management within Shared Services, specifically overseeing Customer Care and Recoveries operations. This role encompasses ensuring optimal staffing, real-time performance monitoring, and generating actionable insights to facilitate rapid business decisions. The Senior Lead will also mentor Workforce Management specialists, enhance intraday reporting, and enforce structured metrics and processes across various teams.

About UsAt Otter, we redefine the experience of food delivery for restaurateurs in the digital age. In a world where technology meets culinary passion, we empower restaurants globally—from iconic brands like Chick-fil-A to unique establishments like Eataly—to thrive in the online delivery landscape. Our innovative software enhances sales, minimizes order complications, and alleviates the challenges of delivery management. Role OverviewThe Workforce Management (WFM) Real-Time Analyst plays a pivotal role in ensuring optimal performance across Customer Support operations by monitoring and managing real-time metrics. This position is crucial in achieving service level goals, optimizing staffing resources, and swiftly addressing performance fluctuations throughout the day. Key ResponsibilitiesCreate and sustain accurate workforce forecasts and schedules informed by historical data and projected communication volumes across various channels.Continuously track real-time performance metrics, including call/chat/email volumes and service levels to ensure adherence to schedules.Analyze trends in customer support demand and proactively adjust staffing and resource allocations to enhance service delivery.Manage inbound queues effectively to ensure prompt responses to customer inquiries across multiple platforms.Work collaboratively with supervisors and managers to prioritize scheduling of breaks and meetings while ensuring adequate team coverage.Communicate adjustments in channel allocations based on real-time data to maintain a seamless customer service experience.Compile and analyze reports on key performance indicators (KPIs) to identify opportunities for improvement in team performance.Hold regular discussions with team members to review performance metrics and provide constructive feedback.Keep abreast of industry trends and best practices in workforce management to enhance operational processes.

Join Our Team: We are seeking a dedicated and skilled Capacity Planner to enhance our Workforce Management (WFM) processes at our onsite location in MOA Pasay. This role is vital in ensuring that our staffing models and scheduling procedures are effectively developed and implemented.Key Responsibilities:Oversee the creation and execution of staffing models and scheduling protocols.Manage agent schedules and Individual Development Plans (IDPs), making timely adjustments as necessary.Maintain accurate employee information in the Verint Workforce Optimization (WFO) system.Monitor agent adherence to schedules using the Verint WFO system.Ensure staffing needs align with IDPs and operational goals.Communicate effectively with both internal and external stakeholders.Balance staffing requirements with operational efficiency and financial targets.Prepare daily and interval reports to evaluate operational performance as required.

As a Marketing Assistant at eTT Workforce Management Services Inc., you will play a vital role in promoting our services to potential clients. Your responsibilities will include making calls to prospective clients to present our offerings and establishing strong relationships with them. You will also be tasked with crafting compelling proposals that highlight the value of our services.In this position, you will provide critical support in marketing tracking and research by collecting, analyzing, and summarizing relevant data and market trends. Additionally, you will assist in organizing market research initiatives to further enhance our strategic marketing efforts.

Join our dynamic team as an Accounts Payable Associate, where you'll play a crucial role in managing our invoice processing. Your responsibilities will include entering invoices, capturing credit memos, processing pre-payments, and handling down payment requests.You'll be the point of contact for inquiries of moderate scope and complexity, ensuring that all inquiries are addressed promptly and accurately. In this role, you will follow a variety of clearly defined procedures under general guidance and ensure compliance with our internal source-to-pay business rules and SOX controls.

Founded in 2007, Airbnb has transformed the way people travel, connecting over 5 million hosts with more than 2 billion guests in nearly every country around the world. Each day, our unique accommodations and enriching experiences foster authentic connections between guests and communities.Your Impact:The Workforce Management (WFM) Scheduler plays a crucial role in delivering exceptional support to our guests and hosts through Customer Support operations. In this position, you will oversee headcount allocation across various sites, channels, and tiers, while maintaining strong relationships with partner WFM teams. You will be an integral member of a dynamic and high-profile team, collaborating closely with cross-functional teams to drive optimal outcomes.A Day in Your Role:Collaborate with operations to create and implement schedules based on language, skill set, and contact channel.Establish, manage, and maintain schedules for multiple internal teams.Oversee and report on schedule demands for various partner sites and channels within a shared queue environment.Develop and execute scheduling scenarios, analyzing potential impacts of new business lines, SLA changes, routing, and skill adjustments.Work with the broader WFM team to enhance understanding of capacity planning and forecasting.Monitor and analyze employee performance using data from Genesys.Evaluate and report on historical data and trends, on a daily, weekly, and monthly basis.Identify opportunities to improve operational effectiveness and efficiency through performance data analysis.Effectively communicate with the wider Airbnb team and our outsourcing partners, including preparing performance reports for WBR, MBR, and QBR meetings.

The RoleAs a Workforce Analyst, you will play a pivotal role in orchestrating the comprehensive scheduling and onboarding of Virtual Assistants (VAs) once they have been successfully matched with clients. Collaborating across departments such as Sales, Customer Success Management (CSM), Talent Acquisition (TA), Training, and Operations, you will ensure a seamless and well-informed onboarding experience for each VA.Your responsibilities will ensure that by the time a VA commences their role, the Operations team is fully briefed on the client’s needs and the VA’s responsibilities, allowing for a smooth start on Day 1 with minimal disruptions.Key ResponsibilitiesScheduling & Coordination● Oversee the onboarding timeline for VAs from the moment of confirmation through to their readiness for Day 1.● Engage in both internal and external meetings (such as client introductions, internal launch meetings, training transitions, and operational alignment) to gather essential information.● Serve as the primary liaison to ensure synchrony among Sales, CSM, TA, Training, and Operations.Cross-Functional Handoffs● Collaborate with Sales and CSM to facilitate the transfer of client context (business overview, objectives, scope, tools, working hours, success metrics).● Work with TA to confirm the readiness status of VAs, ensuring all documentation is completed and that start dates and work hours are aligned.● Liaise with Training to confirm that VAs complete necessary training and that performance metrics (Scorecards, Attendance, Nesting Results) are communicated to Operations.● Coordinate with Operations to guarantee that the team is equipped with client background and onboarding information prior to the VA’s start date.Documentation & Readiness Tracking● Maintain an onboarding tracker that outlines clear milestones, responsible parties, timelines, and status updates.● Ensure that critical onboarding inputs are complete (client profiles, scope notes, access requirements, schedules, SOP links, and escalation contacts).● Identify gaps in the process, follow up with responsible parties, and drive tasks to completion.Stakeholder Communication● Send timely calendar invites, reminders, and agendas; confirm attendance and readiness prior to meetings.● Provide regular status updates to the Workforce Manager and relevant stakeholders.● Proactively flag risks (such as missing client information, scheduling conflicts, start date dangers, incomplete training, or unbriefed operations).Process Improvement● Suggest enhancements to the onboarding workflow, templates, checklists, and scheduling processes.● Monitor for bottlenecks (e.g., delayed handoffs) and propose effective solutions.

Role overview The Workforce Real-Time Analyst at Apollo.io will be based in the Philippines office. The main focus is on monitoring live operational data and helping teams stay on track with business objectives. What you will do Track real-time workforce data and monitor key performance metrics throughout the day Share timely insights with teams to support quick adjustments and maintain alignment with business needs Collaborate with colleagues in different departments to find ways to improve efficiency and productivity

DUTIES AND RESPONSIBILITIES:1. Generate comprehensive reports for various projects and initiatives.2. Conduct ongoing research to identify and analyze market trends.3. Facilitate effective communication across different departments.4. Oversee all creative aspects related to marketing campaigns.5. Organize and schedule meetings both within the organization and with external stakeholders.6. Assist in the development and execution of the overall marketing strategy.7. Collaborate closely with both internal and external suppliers.8. Ensure timely completion of all assigned projects.9. Manage all necessary internal processes for each project, including purchase orders and supplier deliveries.10. Fulfill tasks assigned by the Marketing Director.

About Workstream Workstream builds HR, payroll, and hiring tools for hourly workers. Our platform helps businesses and employees bridge the technology gap in this large segment of the workforce. Clients include well-known brands such as Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. As a Series B company backed by investors like Founders Fund, BOND, and Coatue, Workstream continues to expand its product suite and grow its team. Core Values Workstream looks for people who align with its Company Values and can contribute positively to the team culture. What Workstream Offers Permanent remote role Direct payment to your bank account $50 monthly medical stipend 13th-month pay Location This position is based in Manila, Philippines and is remote.

Join Our Team as a Workforce Coordinator!We are actively seeking dedicated candidates based in the Philippines to become part of our dynamic team at Hunt St. This is a unique opportunity to support a growing home healthcare provider in Australia. As a Workforce Coordinator, you will play a crucial role in ensuring smooth operations and exceptional service delivery.Position Overview:In this role, you will be responsible for coordinating day-to-day workforce operations, including managing inbound calls, scheduling shifts, handling timesheets, and providing recruitment assistance. Your organizational skills and attention to detail will be vital in maintaining high standards of service while managing a busy environment.Key Responsibilities:Rostering Support: Efficiently manage shift coverage using Connecteam, ensure staff availability, and proactively address scheduling gaps.Inbound Call Management: Professionally handle incoming calls via Cisco Webex, triage inquiries, and direct calls to appropriate team members.Timesheet Management: Review and verify timesheets for accuracy, follow up on discrepancies, and assist with payroll processing.Candidate Screening: Assess applications, verify basic qualifications, and schedule interviews using standardized templates.Interview Coordination: Conduct preliminary screening interviews and present suitable candidates to management.General Administration: Assist with daily administrative tasks, including email correspondence, meeting documentation, data entry, and record maintenance.Who We Are: At Hunt St, we specialize in connecting Australian businesses with top remote talent in the Philippines. As part of our team, you will be employed through an Employer of Record (EOR) arrangement, providing you with a fully remote work environment.About Our Client: We partner with a reputable Australian home and community care provider dedicated to delivering comprehensive nursing, personal care, and support services directly in clients’ homes. Our client focuses on individualized care to enhance client independence and quality of life.

As a Master Data Management Specialist, you will play a crucial role in the documentation of deployed services and service expansions. Your responsibilities will encompass creating process maps, workflows, Standard Operating Procedures (SOPs), manuals, job aids, and presentations to ensure operational excellence. You will actively participate in or lead Process Integration Testing (PIT), User Acceptance Testing (UAT), and Day In The Life (DITL) activities when new process functionalities are implemented.Your expertise will also be essential in training Master Data Analysts and Senior Analysts on global master data processes, utilizing comprehensive training materials. You will lead the implementation of global master data processes, manage change procedures, and facilitate service expansion transitions within our Global Service Center.In addition to these responsibilities, you will spearhead regional process improvement initiatives in collaboration with the Master Data Global Process team, provide reporting and metrics, assess the impacts of master data changes, and coordinate change management processes by collaborating with master data owners to review and approve change requests, ensuring effective execution of change management plans and service expansions.

Join our dynamic team as a Talent Redeployment and Workforce Management Director at GetWingApp. In this pivotal role, you will spearhead our bench management and talent redeployment initiatives, ensuring that every idle or at-risk team member is swiftly re-engaged within 72 hours. This position requires a blend of operational agility and strategic insight, as you balance workforce supply with client demand while cultivating a 'hot bench' of prepared, vetted, and trained talent to minimize downtime and reduce turnover rates.