Federato is dedicated to transforming the insurance landscape by ensuring efficient and equitable coverage for everyone. We empower insurers to offer affordable solutions in response to contemporary challenges such as climate change, cyber threats, and social inflation. With backing from pioneers in the tech industry like Salesforce, Veeva, Zoom, and Box, we are well-positioned to redefine insurance processes.As the only AI-native platform managing the entire policy lifecycle, we revolutionize how insurance operations are executed. Our integrated decision-making capabilities allow underwriters to achieve their unique portfolio objectives swiftly and effectively. From the moment a submission arrives in an underwriter’s inbox, our AI technology prioritizes submissions, focusing on high-value business opportunities, providing real-time portfolio insights, and streamlining operations into a cohesive system. Federato enables better business outcomes.Key Responsibilities:Collaborate closely with Customer Success leadership to design, implement, and scale the post-sales customer lifecycle, covering onboarding, adoption, value realization, renewals, and expansions.Manage Customer Success systems and data infrastructure (primarily Salesforce), ensuring data integrity and actionable insights across various accounts, users, and personas.Define, measure, and communicate customer value through specific business outcomes, usage metrics, and health scoring.Create and maintain dashboards and reports to support retention efforts, expansion opportunities, and identify churn risks.Facilitate the tracking of user engagement and adoption metrics, pinpointing opportunities to enhance customer engagement and product retention.Collaborate with Sales, Product, and Finance teams to synchronize strategies for expansion, upselling, and renewals, ensuring smooth transitions and clear accountability.Identify areas for improvement in Customer Success processes, leading initiatives to enhance tools, workflows, and automation.Act as a strategic advisor to CS leaders, translating strategy into actionable plans through data, processes, and systems.

Join Us in Empowering Product Success Worldwide! Location: Our team operates in a fully remote environment and is globally distributed! We are currently hiring within the time zones of GMT-8 to GMT+2. Interview Process: Our selection process consists of 5 stages over 2-3 weeks: 1) 30-minute call with our Talent Partner, 2) 30-minute discussion with Simon (CSM Lead), 3) 30-minute conversation with Tim, our co-founder, 4) A paid 'PostHog SuperDay' where you can showcase your talents. Learn more about our interview process. Team: Become a part of our dynamic Onboarding & Customer Success team! Your Manager: Work closely with Dana Zou. Compensation: For compensation details, please refer to our compensation calculator. Discover more about our hiring philosophy and our commitment to diversity & inclusion.About PostHogAt PostHog, we are dedicated to providing the essential tools that businesses need from their inception to IPO and beyond. Think of us as the operating system for software creators.Originating from open-source product analytics, we launched out of Y Combinator's W20 cohort and have since developed more than a dozen innovative products, including:A built-in data warehouse that enables users to seamlessly query product and customer data using custom SQL insights.A customer data platform that allows effortless data integration and management....

Who We Are Seeking...Promenade is experiencing rapid growth and is in search of a dedicated Customer Success Manager (CSM).In this pivotal role, you will ensure the success of our floral partners by delivering exceptional value, cultivating strong relationships, and driving customer retention.We are looking for an empathetic and motivated individual who thrives on solving complex challenges with enthusiasm and a competitive spirit while also being a collaborative team player. The ability to perform under pressure and navigate ambiguity is essential, as we operate in a fast-paced environment where change is the norm.Candidates should possess a minimum of 1 year of experience in a Customer Success role, specifically managing the retention of a dedicated book of business. Bilingual proficiency in Spanish is a significant advantage!

Join Canonical as an Enterprise Customer Success Manager, where you will play a vital role in nurturing relationships with our esteemed enterprise clients. As a key player in our newly established Customer Success department, your mission will be to enhance customer satisfaction, minimize risk, and drive the adoption of our innovative open-source solutions. You'll engage with diverse teams across the globe, facilitating their success with our flagship platform, Ubuntu, and a suite of other groundbreaking technologies. Your expertise will ensure clients receive tailored support while navigating their journey with Canonical’s offerings.

Join Canonical as a Graduate Customer Success ManagerAt Canonical, we are pioneering a dynamic and strategic Customer Success department aimed at minimizing risk and churn while promoting the adoption of innovative products and services. As a Customer Success Manager (CSM), you will cultivate trust with your assigned customers, ensuring they have an exceptional experience as they navigate Canonical's diverse offerings. By deeply understanding your customers' goals, you will leverage a wide array of internal and external resources to resolve any challenges, align expectations, and develop a tailored collaboration roadmap.As we expand our Customer Success team, we aim to provide insightful, precise interactions across our product range—from Ubuntu to open-source infrastructure and applications.This entry-level role primarily focuses on our Tech segment, including store customers, while managing a designated portfolio. Each month, thousands of new users select Ubuntu, and it is our mission to guarantee they enjoy a seamless user experience through effective problem-solving, onboarding, and value realization. By collaborating with various teams and participating in marketing campaigns, you will engage with a diverse spectrum of Canonical product users, identifying our future champions.Location: This is a remote position open to applicants worldwide.

At Arcadia, we are committed to creating happier and healthier lives for everyone. We envision a transformative healthcare landscape driven by data. Our innovative platform integrates complex and diverse data into a cohesive foundation for health, enabling organizations to enhance care delivery, increase revenue, and reduce costs.Join our dedicated team of passionate individuals striving to make healthcare more sustainable. We are eager to welcome like-minded people to help us achieve our vision.To learn more, visit arcadia.io.Why This Role Matters at ArcadiaAs a Customer Success Manager (CSM) at Arcadia, you will play a pivotal role in ensuring the success of our non-enterprise clients. You will be responsible for fostering customer satisfaction through the adoption of Arcadia's capabilities, maintaining high data quality, providing effective support, and facilitating seamless upgrades. Your deep understanding of Arcadia's functionality and value-based care will empower you to lead product training, troubleshoot issues, and align our tools with evolving business goals.You will be adept at linking strategic business objectives with Arcadia’s offerings, thriving in detailed problem-solving scenarios. As the primary point of contact for customers, you will manage a portfolio of accounts, prioritize project execution to support client objectives, and enhance the utilization of Arcadia's tools, ensuring ongoing success.In this role, you will collaborate closely with leaders across various divisions, including implementation management, production support experts, engineering, product managers, and service desk teams.What Success Looks Like

Truv is on the forefront of revolutionizing the financial data landscape with our innovative and secure real-time API platform, enabling seamless payroll account access. Our advanced technology simplifies income and employment verification, facilitates direct deposit switching, and more—transforming outdated processes into opportunities for financial empowerment. Backed by $30 million from prestigious investors such as Kleiner Perkins and NYCA, we are challenging a $2 billion legacy market through groundbreaking innovation and a client-centric approach. Our leadership team, comprised of veterans from Apple, Carta, Venmo, MX, and Okta, is dedicated to redefining financial data accessibility. As a Customer Success Manager for Enterprise Accounts, you will play a pivotal role in nurturing relationships with our strategic Fintech and Financial Institution clients. This high-impact position is integral to driving revenue growth, enhancing customer satisfaction, and ensuring the long-term success of Truv’s clientele.

Join Our Team as a Technical Success ManagerAt Upsun, we are redefining the cloud application landscape by creating a platform that resonates with both humans and AI. Our innovative technology empowers hybrid teams to focus on what truly matters – solving complex challenges while our AI tools handle the coding and testing. Developers, DevOps professionals, and platform teams benefit from a reliable environment for building, deploying, and scaling applications without the hassle of backend infrastructure management.As a Technical Success Manager, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our platform. Your expertise will help them leverage our features for maximum efficiency and productivity.Why Work with Us?Consistent performance, even under high demand.Default secure and compliant environments for peace of mind.Built-in real-time observability and profiling tools.Fast cloning, configuration, and provisioning capabilities.AI-ready features seamlessly integrated into existing stacks.Our name embodies our mission: 'Up' signifies uptime, reliability, and acceleration, while 'Sun' represents our global support available 24/7, ensuring you can rest easy while we keep things running smoothly.We are a diverse, remote-first organization that values open-source principles and fosters an inclusive environment. Our team is united by a curious spirit, a hunger for knowledge, and a commitment to innovation.Our Core Values: We strive to make a positive impact. We aim for the stars. We care for one another.

About Us:Wrapbook revolutionizes the production payroll and accounting landscape with an innovative, user-friendly platform designed to streamline processes and enhance security. Our comprehensive payroll solution connects production teams, accounting departments, cast, and crew in one central hub, empowering users to manage projects efficiently, pay staff, monitor expenses, and access valuable insights. Workers can easily manage their timecards, track payments, and onboard for new projects from any device, providing clarity and reliability in production payroll while boosting team productivity.Trusted by a diverse range of clients, Wrapbook is the backbone of payroll for leading production companies like SMUGGLER, Tuff, and GhostRobot. With a dynamic team of over 250 professionals across the USA and Canada, our experts come from prestigious backgrounds including SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, and Facebook. Backed by prominent investors such as Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital, we have successfully raised $130M and are positioned for continued growth.Position Overview - Senior Customer Success Manager, Film & Television (Remote - USA / CANADA)We are on the lookout for a talented and strategic Senior Customer Success Manager (CSM) to join our Film & Television (FTV) team, focusing on Mid-Market clients. In this pivotal role, you will be the primary relationship steward post-onboarding, driving client engagement, feature adoption, account growth, and overall client satisfaction.You will oversee a diverse portfolio of film and television clients, serving as their strategic partner while collaborating closely with Paymasters, Implementation, Labor Relations, and RevOps teams to ensure a high-touch, concierge client experience. This hands-on position requires a professional who excels at balancing strategic initiatives with daily operational support in a fast-paced, collaborative setting.Your Responsibilities:Manage a portfolio of Film & Television clients post-onboarding, acting as their strategic partner and main point of contact.Enhance client success by fostering relationships, increasing feature adoption, and identifying growth and retention opportunities.Work closely with Paymasters to ensure accurate and compliant payroll processing alongside seamless daily operations.Conduct proactive engagements, including health checks, product roadmap discussions, and quarterly business reviews tailored to client needs.

Join Canonical as an Enterprise Customer Success Manager, where you'll play a pivotal role in our innovative Customer Success department. This dynamic team is dedicated to minimizing churn, enhancing product adoption, and fostering growth within existing accounts. As a Customer Success Manager (CSM), you will cultivate trust with your assigned clients, ensuring they have a seamless experience with Canonical's extensive offerings. By grasping your customers' objectives, you'll align expectations, propose a variety of additional services, and help alleviate challenges while steering collaboration roadmaps to success. We are expanding our Customer Success team to provide intelligent and tailored interactions across our product portfolio, which includes Ubuntu, open-source infrastructure, and applications. To ensure focused support, our CSMs are specialized in segments tailored to various customer needs, including SMEs just embarking on their journey with us, established large enterprises, and select high-potential customers. All CSMs will also assist with business support for unassigned customers through effective campaign management and customer inquiries.

Role Overview stora is hiring a Multilingual Customer Success Manager to support clients across EU markets. This remote position centers on building strong relationships with a diverse customer base, ensuring satisfaction, and encouraging engagement. What You Will Do Communicate with clients in multiple languages to address questions and resolve issues promptly Guide new customers through onboarding and help them get started with stora’s products Deliver product training tailored to client needs Share feedback and insights to help shape customer success strategies for the European market What Helps You Succeed Fluency in multiple European languages Experience supporting customers, ideally in SaaS or tech-driven environments Strong communication and relationship-building skills Ability to work independently and collaborate with a remote team

acryldata is looking for a Customer Success Manager to help clients get the most value from its data solutions. This is a remote role open to candidates based anywhere in Europe. What you will do Guide new clients through onboarding, making sure they start off smoothly with acryldata’s products. Schedule and lead regular check-ins to track progress and address client needs. Spot areas where clients can improve their use of acryldata’s solutions and suggest practical steps forward. Work closely with teams across the company to resolve issues and help clients reach their goals. Remote work and flexibility This position is fully remote within Europe. Manage your schedule independently while supporting clients and collaborating with colleagues.

Our mission: to eliminate every barrier to mental health.At Spring Health, we are committed to transforming mental healthcare by dismantling every obstacle that hinders individuals from receiving the support they deserve, precisely when they need it. Our clinically validated technology, Precision Mental Healthcare, enables us to provide personalized care—be it therapy, coaching, medication, or more—tailored to each individual's needs.We proudly collaborate with over 450 organizations, ranging from innovative startups to established Fortune 500 companies, as a premier provider of mental health services, positively impacting the lives of 10 million people. Our esteemed partners include well-known brands like Microsoft, Target, and Delta Airlines, who trust us to deliver exceptional outcomes for their employees worldwide. Through our pioneering platform, we have achieved a net positive ROI for employers and are the only company in our field to receive external validation of net savings for our customers.With significant investments from renowned backers such as Generation Investment, Kinnevik, Tiger Global, and Northzone, our latest Series E funding has propelled our valuation to $3.3 billion. We’re only just beginning—join us on our mission to make mental healthcare accessible to everyone, everywhere.We are in search of a Customer Success Manager to become an integral part of our team. In this pivotal role, you will manage daily relationships with our existing partners, embodying our remarkable organization to our customers, and furthering our mission by advocating for our products and services in a proactive, data-informed manner. This is a full-time, remote position reporting to the Manager of Customer Success.What you’ll be doing:Act as the main account owner, product expert, and mental health champion for your assigned Mid-market and SMB customers.Develop strong relationships with decision-makers and key contacts to influence change, driving the adoption of best practices and effective change management methodologies, ultimately enhancing member utilization of our products.

About RemoteAt Remote, we are addressing one of the most significant challenges faced by modern organizations: navigating global employment with compliance and ease. Our platform empowers businesses of all sizes to recruit, compensate, and manage international teams effectively. Embracing our core values and a forward-thinking work culture, our team relentlessly tackles ambitious challenges across the globe, with team members located on six continents (Antarctica is the last frontier!). All our roles are fully remote.Innovation is one of our core values, and we have integrated Automation and AI capabilities into every role's requirements.We encourage every member of our Remote team to contribute their unique talents, experiences, and cultural backgrounds to help us create a top-tier HR platform. If you are energetic, curious, motivated, and ambitious, we invite you to join us and shape the future of work! Apply now!This is an exciting opportunity to make a significant impact in the global employment landscape as a Senior MM/Ent. Customer Success Manager on our Customer Experience team. As a senior member, you will drive revenue growth and expansion through value-driven consultations and demonstrations that effectively illustrate how potential and existing clients can achieve their objectives with Remote.Serve as a trusted business partner for complex and enterprise-level opportunities, assisting in addressing customer business goals and requirements.Become a deep subject matter expert on Remote's offerings, as well as industry trends related to the globally distributed workforce. Regularly identify opportunities and create thought leadership content.Identify and drive strategic initiatives aimed at enhancing Customer Success capabilities, resources, and revenue impact, particularly through value-based, consultative sales.Foster and deepen cross-functional relationships within Remote, especially with Product, Sales, Marketing, and Solutions Consultant teams to improve alignment and impact.Share insights and promote development and enablement opportunities within the Customer Success team.Actively mentor and coach junior members of the Customer Success team.

At GitLab, we are revolutionizing the software development landscape with our powerful AI-driven DevSecOps Platform, embraced by over 100,000 organizations worldwide. Our mission is to empower individuals to contribute to and co-create the software that drives global progress. By fostering a culture where every voice is heard, we are dismantling barriers and expanding the possibilities of software development. With innovative solutions such as Duo Enterprise and Duo Agent Platform, our customers enjoy AI advantages at every phase of the Software Development Life Cycle (SDLC).Our values inspire how we work: we leverage AI as a fundamental productivity enhancer, expecting all team members to integrate AI into their daily routines to foster efficiency, innovation, and impact. GitLab is a place where careers flourish, creativity thrives, and collaboration is key. Our high-performance culture, driven by our values and continuous exchange of knowledge, empowers team members to reach their full potential while partnering with industry pioneers to tackle complex challenges. Join us in co-creating the future as we develop technologies that transform the software development landscape.Role OverviewAs a Customer Success Manager, you will play a crucial role in helping GitLab customers unlock the full potential of our DevSecOps platform. Your focus will be on driving user adoption, achieving measurable outcomes, and fostering long-term advocacy. You will act as a trusted advisor for a portfolio of clients, guiding them through Git, branching strategies, the software development lifecycle, continuous integration, continuous deployment, and best practices in DevSecOps. This position involves aligning customer objectives with GitLab’s capabilities, leading workshops, and establishing Centers of Excellence. You will translate product usage data into clear, actionable insights for both customers and GitLab account teams. Collaboration with Product Management, Engineering, Sales, and Professional Services will be essential, and your success in the role will be evaluated through customer satisfaction, retention, and the strength of the strategic relationships you cultivate.Key ResponsibilitiesEstablish and nurture trusted advisor relationships with each assigned customer, emphasizing adoption, measurable outcomes, and long-term success.

Our mission: to eliminate every barrier to mental health.At Spring Health, we are dedicated to transforming mental healthcare by dismantling every obstacle that prevents individuals from receiving the support they require, precisely when they need it. Our clinically validated technology, Precision Mental Healthcare, enables us to deliver tailored solutions—whether that be therapy, coaching, medication, or more—customized to meet each person's unique needs.We proudly collaborate with over 450 organizations, ranging from innovative startups to established Fortune 500 companies, as a premier provider of mental health services, caring for 10 million individuals. Our esteemed clients include well-known brands like Microsoft, Target, and Delta Airlines, all of whom rely on us to ensure exceptional outcomes for their global workforce. Through our cutting-edge platform, we have achieved a net positive ROI for employers, and we are recognized as the sole entity in our sector to receive external validation for delivering net savings to our clients.Supported by leading investors such as Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and others, we have successfully raised funds through our latest Series E financing, achieving a valuation of $3.3 billion. We are just at the beginning of our journey—join us in our mission to make mental healthcare accessible to everyone, everywhere.The Strategic Customer Success Manager at Spring Health is responsible for cultivating and managing relationships with our most significant customers to ensure their satisfaction, retention, and growth. This role encompasses the entire customer lifecycle, aligning Spring’s solutions with customer objectives to enhance engagement and drive revenue. Success in this position is measured through precise forecasting, meeting revenue targets, and nurturing strong relationships at all levels within the customer organization. This is a remote, full-time position on our team, reporting directly to the Director of Strategic Account Management. Occasional travel (10%) may be necessary for in-person events or meetings.What you’ll do:Serve as a product expert and advocate for mental health, supporting a portfolio of Spring Health’s largest and most impactful partners.

Our mission: to eliminate every barrier to mental health.At Spring Health, we’re dedicated to transforming mental healthcare by eliminating obstacles that hinder individuals from accessing the support they require promptly. Our clinically validated technology, Precision Mental Healthcare, allows us to provide the right care at the right time—be it therapy, coaching, medication, or other modalities—tailored to each person's unique needs.We proudly collaborate with over 450 organizations, ranging from innovative startups to established Fortune 500 companies, as a premier provider of mental health services, reaching 10 million individuals. Our esteemed clients include well-known brands such as Microsoft, Target, and Delta Airlines, who trust us to deliver exceptional outcomes for their employees worldwide. Through our cutting-edge platform, we have achieved a net positive ROI for employers, and we are the only company in our category to receive external validation of net savings for our clients.We have secured investments from leading firms including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and more. Thanks to their support and our latest Series E Funding, our current valuation stands at $3.3 billion. We’re just getting started—join us on our mission to make mental healthcare accessible to all.We are seeking a Principal Customer Success Manager to join our team and manage our largest payer client. Reporting to the Head of Customer Success for Payers and Partners, you will act as a dedicated relationship owner, advocate, and leader overseeing Spring’s most significant and strategic integrated payer. You will lead essential cross-functional initiatives, drive retention and growth, and serve as a trusted consultant to key stakeholders.This position requires extensive expertise in managing large, complex customer relationships, particularly with national payers. This is a full-time, fully remote role with approximately 10 to 15 percent travel required.

Our mission: to eliminate every barrier to mental health.At Spring Health, we’re dedicated to transforming mental healthcare by dismantling every obstacle that hinders individuals from receiving timely assistance. Our clinically validated technology, Precision Mental Healthcare, enables us to provide the appropriate care at the right moment—be it therapy, coaching, medication, or beyond—customized to fit each individual's unique requirements.We proudly collaborate with over 450 organizations, ranging from startups to established Fortune 500 companies, serving as a premier provider of mental health services for 10 million individuals. Our esteemed clients include well-known brands such as Microsoft, Target, and Delta Airlines, who rely on us to deliver exceptional outcomes for their global workforce. Through our innovative platform, we have achieved a net positive ROI for employers, making us the only company in our sector to receive external validation for providing net savings to our clients.We have attracted investment from distinguished firms including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, among others. Thanks to their support and our recent Series E funding, our valuation has soared to $3.3 billion. We are just getting started—join us as we strive to make mental healthcare universally accessible.We are seeking a full-time Senior Customer Success Manager to become a vital part of our team, reporting directly to the Senior Manager of Customer Success. In this position, you will take charge of your enterprise book of business, fostering meaningful relationships and demonstrating the value of our mental health solutions to day-to-day contacts as well as economic decision-makers.This is a full-time, fully remote role with a travel component for client-facing engagements and internal events.

Company OverviewDeepgram stands at the forefront of the burgeoning trillion-dollar Voice AI industry, delivering cutting-edge real-time APIs for speech-to-text (STT) and text-to-speech (TTS), as well as enabling the creation of scalable production-grade voice agents. Trusted by over 200,000 developers and more than 1,300 organizations, including Twilio, Cloudflare, and Sierra, Deepgram’s innovative voice-native foundation models are accessible through cloud APIs or can be deployed as self-hosted and on-premises solutions, featuring unparalleled accuracy, low latency, and cost-effectiveness. With substantial backing from a recent Series C funding round led by prominent global investors and strategic partners, Deepgram has successfully processed over 50,000 years of audio and transcribed more than 1 trillion words, making us the most knowledgeable organization in the voice domain.Company Operating RhythmAt Deepgram, we embody an AI-first culture where the adoption and integration of AI tools are essential to our operations, innovation, and performance metrics. Every team member is expected to leverage advanced AI technologies, experimenting and incorporating them into their daily workflows. The ability to adapt quickly to new models and methods is crucial for success in our fast-paced, rapidly evolving environment. If you thrive in a setting that encourages experimentation, adaptability, and continuous learning, this role may be the perfect fit for you.Note: This position is based out of the APAC region.Regional ExpectationsLocated within an APAC time zone, ensuring significant overlap with customer business hours.The OpportunityAt Deepgram, we simplify the creation of remarkable voice experiences. Our Deepgram Enterprise Runtime provides low-latency, high-quality, and affordable Speech to Text, Text to Speech, Voice Intelligence, and Voice Agent solutions.