About Us:At Wrapbook, we revolutionize production payroll and accounting with our intuitive platform designed to streamline processes for production teams. Our comprehensive payroll solution brings together production, accounting, cast, and crew into one cohesive unit, enabling effortless management of projects, timely payments, expense tracking, and insightful data analytics. With Wrapbook, both teams and workers can manage their timecards and onboarding from any device, enhancing clarity and reliability in payroll while maximizing productivity.We proudly support a diverse range of clients, from emerging companies to industry giants like SMUGGLER, Tuff, and GhostRobot. Our dedicated team of over 250 professionals across the USA and Canada includes experts from SAG-AFTRA, DGA, IATSE, Teamsters, and leading tech companies like Amazon and Microsoft. Backed by prominent investors such as Jeffrey Katzenberg’s WndrCo and Andreessen Horowitz, we are in a robust financial position with $130M raised.Your Role – Senior Customer Support Specialist (Remote - US)We are seeking a passionate Senior Customer Support Specialist to enhance our Support Team. In this pivotal role, you will be instrumental in addressing product inquiries and resolving technical challenges for our crew members and client users with precision and care.As a Senior Customer Support Specialist, you will manage a variety of case types, ranging from frequent issues to intricate production scenarios. Based on your expertise and the needs of our business, you will either align with the Worker-focused scaled support team or the high-touch Partnership Team. Regardless of your assignment, your contribution will be vital in ensuring timely and compliant compensation for payees while delivering an unparalleled, concierge-level support experience.Key Responsibilities:Take ownership of a diverse portfolio of cases and incoming interactions via email, live chat, and phone (managed through Salesforce), acting as the primary contact from initial inquiry through resolution.Diagnose and troubleshoot product functionalities and production workflows: investigate issues, replicate bugs, identify root causes, and provide actionable next steps or workarounds.Effectively manage your case backlog with a sense of urgency and clear ownership: prioritize tasks based on customer impact, service level agreements, and possible escalations; proactively communicate with stakeholders.

Why Clipboard Exists:At Clipboard, our mission is to empower individuals to ascend the socioeconomic ladder. We transform lives by enabling professionals to convert their spare time and ambition into meaningful career advancements and financial growth. Our innovative app-based marketplace effectively connects workplaces with skilled professionals, allowing for on-demand shift bookings and access to top-tier talent.About Clipboard:Clipboard is an ambitious Series C marketplace that has established itself as a leader in the Long Term Care sector while also branching into areas such as Dental Offices and Educational Institutions. As a YC Top Company, we boast a diverse global workforce of over 700 dedicated individuals. Since achieving profitability in 2022, we have successfully filled millions of shifts annually at partner workplaces across the U.S., collaborating with tens of thousands of professionals each year. We invite you to join us in our mission to expand our services to even more professionals and workplaces. Discover more about us on our website here.About the RoleThis is no ordinary call center position; you will be the key specialist for our most valuable B2B clients—our workplace customers. Your role will focus on proactively addressing client concerns, reducing churn, and providing an exceptional experience for our users. We are seeking motivated individuals with a customer-first attitude to join our dynamic team as B2B Client Support Specialists (Workplace Support Agents).This position welcomes applicants from all backgrounds—what truly matters is your ability to engage with business clients professionally and resolve issues effectively. No specific degree required.Success FactorsCustomer-Centric Mindset: You are genuinely committed to helping clients and take ownership of their challenges.Strong Communication Skills: Proficiency in clear and professional English, both spoken and written, is essential for this role.Proactive Problem-Solving: You think critically and seek long-lasting solutions rather than simply following scripts.High Accountability: We value individuals who set high standards for themselves and consistently deliver outstanding results.Responsibilities:Engage with workplace clients to address inquiries and resolve issues promptly.Monitor client satisfaction and take proactive measures to enhance their experience.Collaborate with internal teams to ensure seamless service delivery.Identify potential areas for improvement and work towards optimizing processes.

We are seeking a dedicated and enthusiastic Client Support Specialist to join our dynamic team at clipboard. In this role, you will be responsible for providing exceptional support to our B2B clients, ensuring they have the best experience with our services. You will act as a liaison between clients and our internal teams, addressing inquiries, resolving issues, and fostering strong client relationships.

Join our dynamic team at Trust Wallet as a Technical Customer Support Specialist! In this role, you will be the first point of contact for our customers, assisting them with technical inquiries and ensuring an exceptional user experience. You will leverage your technical knowledge and problem-solving skills to resolve issues efficiently and effectively.

Greetings from Ashby! We are Jason and Charlie, your Support Managers, and we are thrilled to announce openings for Product Support Specialists across the Americas.Please note: This position requires working one weekend day, with a weekday off in exchange. You will follow a schedule of either Tuesday–Saturday or Sunday–Thursday, with potential adjustments for holidays or business demands. Feel free to indicate your preferred working hours in your application.Over the years, we have cultivated a dedicated team of Ashby specialists who provide exceptional service through meticulous attention to detail, extensive product knowledge, and prompt, thoughtful support. By becoming part of our team, you'll help us maintain this world-class customer experience.In this role, you will engage with customers daily. Given the complexity of Ashby’s offerings, you will tackle a wide range of tasks, from troubleshooting intricate integrations to guiding clients through detailed workflows and best practices.You will also engage in projects aimed at enhancing our operations. Previous initiatives undertaken by our team include:Integrating and synthesizing technical insights from our Engineering Team to elevate the technical proficiency of the broader Support Team.Creating workflow automation to foster greater team collaboration and efficiency.At Ashby, we cherish a strong sense of ownership, prioritize principled decision-making over mere experience, and value thoughtful communication. These core values, which we will delve into during the interview process, shape our work culture.

Join us at Tradeify, an innovative proprietary trading firm that excels in multi-asset trading with advanced, data-driven strategies and state-of-the-art technology. We collaborate with industry leaders like NinjaTrader and Tradovate to deliver a premier trading experience for our traders. Our mission is to empower exceptional traders by providing significant capital, advanced technology, and dedicated support, enabling them to excel in the intricacies of global financial markets.We foster a culture of quantitative analysis, meticulous risk management, and continuous learning. As we embark on an exciting growth journey, we are on the lookout for talented Trader Support Specialists to assist our proprietary traders during EMEA (Europe, Middle East, and Africa) time zones.

Join SKELAR, a leading venture builder focused on creating international IT product companies that thrive in the competitive world of venture investments. As we collaborate with co-founders, we assemble talented teams to launch innovative IT businesses and achieve success on a global scale.We are currently seeking a Customer Support Specialist for one of our exciting ventures.Brighterly is an emerging startup dedicated to building an online mathematics school for children in English-speaking countries. We are proud to be ranked among the top 10 educational tutoring platforms for mathematics in the US market!In just three years, we have achieved remarkable milestones:— Over 20,000 lessons delivered monthly, growing from 3 tutors to over 600;— Assembled a dynamic team of 60 professionals;— Developed a personalized educational platform for students and their parents.Key Responsibilities for the Customer Support Specialist:— Engage in live chats with clients and tutors to resolve queries in real-time during shifts;— Process tickets by reviewing inquiries and finding solutions;— Conduct proactive calls to clients to address and resolve issues;— Match clients with suitable tutors based on their specific needs.This role presents a fantastic opportunity to be a crucial link between our clients and the platform, enabling you to swiftly solve problems and enhance the learning experience.Work Schedule: Morning shifts (7:00 AM - 3:00 PM); Evening shifts (6:00 PM - 2:00 AM); Night shifts (8:00 PM - 4:00 AM) – up to 3-4 shifts per month.What We Value:— Previous experience in support/customer service (Western markets) or a strong desire to transition into IT (experience communicating with native speakers);— Proficiency in English for both chat and phone communications (advanced level);— Multitasking abilities, quick adaptability, and attention to detail.Preferred Qualifications: Experience with CRM systems, desk systems, and omnichannel support.At Brighterly, our support team consists of:— 30 agents divided into 2 teams, each led by a team leader (you would be part of one of these teams);— Opportunities for rapid learning and collaboration with a strong team of experts, including sales, billing, retention, and tutor support;— Fast growth potential as we actively scale our operations;— The chance to contribute to children’s education and make a positive impact in their lives;— A flexible schedule that can accommodate your lifestyle.Additionally, we are proud to develop the SKELAR Foundation, a charitable initiative created by our employees, focusing on projects that help address the aftermath of war and foster recovery.

Disclaimer: Please note that the most accurate and current information regarding our job openings—including descriptions, compensation, and benefits—can only be found on our official job board. For the latest listings, please visit: https://job-boards.greenhouse.io/ninjatrader.JOIN OUR JOURNEY TO BECOME THE #1 RETAIL TRADING PLATFORM GLOBALLYStep into the vibrant realm of NinjaTrader! As a frontrunner in trading platforms and futures brokerage, we empower traders to take charge of their financial futures. Our innovative products and services enhance the trading experience, whether you are a seasoned trader or just beginning your journey. NinjaTrader provides award-winning software and brokerage services, enabling traders to navigate leading financial markets with confidence. Our growth journey has been exhilarating. Since our inception in 2003, NinjaTrader has committed itself to understanding and supporting traders on their path to success, resulting in a user base of over 2 million and becoming the top-rated futures brokerage worldwide. But we’re just getting started. Continuously evolving, we push boundaries and modernize the futures industry. Our dedication to innovation ensures that users always have access to dynamic tools, real-time support, and a vibrant community of like-minded traders.

Greetings! I'm Allie, the Head of Support at Ashby, and I'm thrilled to announce that we are expanding our team by hiring a Product Support Engineer to join us remotely in Europe! Role OverviewIn this pivotal role, you will be the frontline champion for our customers, expertly diagnosing and resolving technical challenges to ensure an outstanding customer experience. Your communication skills and problem-solving abilities will play a crucial role in maintaining high levels of customer satisfaction. You will investigate technical issues, identify trends in customer inquiries, and drive product improvements while empowering our Support team with your technical expertise. A strong grasp of integrations and platforms will be essential as you address customer queries about system integrations, data flow, and product functionality. Additionally, you will contribute significantly to our documentation and training strategies in collaboration with the Engineering and Support teams.Key Responsibilities:Technical Troubleshooting: Acquire an in-depth understanding of Ashby’s systems to effectively diagnose technical issues and implement timely resolutions for our customers. Provide expert support for integration issues, API inquiries, and bug reports.Integration Expertise: Utilize your comprehensive knowledge of integration frameworks to resolve complex integration challenges. Proactively recognize customer pain points to recommend product enhancements and optimize integration processes.Customer-Centric Approach: Deliver exceptional service, ensuring our clients feel valued and supported throughout their experience.Collaboration with Engineering: Partner with the Ashby Engineering team to escalate issues, share insights, and contribute to continual product improvement.Documentation Management: Develop and maintain comprehensive documentation of support processes, common challenges, and solutions to enhance our knowledge base.Continuous Improvement Initiatives: Collect, analyze, and communicate customer feedback to the engineering team to inform product development and enhancements.Knowledge Sharing: Disseminate your growing knowledge throughout the Support Team to foster a holistic understanding of our platform.

Join Our Team as a System Administrator I!At Intelligent Technical Solutions, we pride ourselves on being a forward-thinking organization dedicated to delivering exceptional IT services. We are seeking a motivated and detail-oriented System Administrator I to enhance our remote support team. This role is ideal for a collaborative problem-solver with outstanding customer service skills. As a pivotal member of our team, you will provide comprehensive remote IT support, ensuring our clients receive the highest quality technical assistance. Your responsibilities will include everything from system updates to hands-on troubleshooting, contributing significantly to our commitment to excellence in IT service.

SupportYourApp delivers technical and customer support services to global technology companies, working in more than 30 countries and supporting clients in 60 languages. Since 2010, the team has partnered with organizations such as MasterCard, Calm, and MacPaw. The company focuses on secure, efficient support for SaaS, software, and hardware products. This remote Technical SaaS Support Specialist position is based in Porto, Portugal. The role centers on providing support in both French and English, helping users resolve technical and account issues for SaaS platforms. What you will do Deliver multilingual customer and technical support in French and English using email, phone, chat, and video calls Troubleshoot issues, escalate complex requests, and keep users updated on progress Identify, reproduce, and report bugs to Product and Development teams Gather customer feedback to spot recurring needs and suggest platform improvements Meet service standards by tracking KPIs such as response time, resolution rate, and customer satisfaction Document all customer interactions in the CRM system Stay up to date on platform changes, new policies, and industry trends Handle high volumes of requests during peak periods, holidays, and major events Requirements Fluency in both French and English Experience supporting SaaS or technical products is helpful Comfort working remotely and communicating with a multicultural team

Greetings! I’m Aidan, the founder of Maple.At Maple, we are dedicated to creating AI agents that cater to the needs of local businesses, including restaurants, salons, repair shops, and more. These intelligent agents are designed to handle calls, manage orders, schedule appointments, and engage in genuine customer interactions using natural voice.Our broader mission is even more ambitious: we are developing automated ontologies that accurately represent how businesses function — encompassing their services, workflows, constraints, and specific language — allowing our agents to adapt seamlessly. We strive to meet businesses where they are, rather than forcing them into rigid software frameworks.With a diverse customer base, robust revenue growth, ample runway, and support from top-tier investors, I look forward to sharing more details in our conversation.Role OverviewAt Maple, when a business partners with us, two key objectives must be achieved:They must be onboarded swiftly.They must feel fully supported throughout the process.This position bridges onboarding and support, where you will:Assist new customers with their initial setupProvide real-time support when challenges ariseThink on your feet during unexpected scenariosRespond calmly to inquiries from restaurant ownersCommunicate effectively with engineering to escalate issues and implement solutionsWe are looking for someone who:Thrives in fast-paced environmentsEnjoys engaging with business ownersAdept at quickly gathering contextual informationComfortable navigating ambiguityDemonstrates ownership and initiativeYour ResponsibilitiesOnboardingConduct onboarding calls with new clientsTransform business operations into structured AI configurationsIdentify and clarify gaps in workflows in real-timeEnsure customers launch confidently and promptlySupportManage inbound support inquiries via phone and text

Join Intelligent Technical Solutions, a forward-thinking and rapidly expanding organization, as our next Network Administrator. We are seeking a team-oriented problem-solver who possesses exceptional customer service abilities and a keen attention to detail. In this vital role, you will provide both onsite and remote IT support, ensuring that our clients receive outstanding technical assistance. Your responsibilities will range from system updates to hands-on troubleshooting, playing a crucial role in upholding our high standards of IT service excellence.

Why Join Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services—not through incremental changes, but through comprehensive transformation. By leveraging cutting-edge AI technology, a robust enterprise platform, and extensive industry expertise, we are redefining the way vital knowledge work is executed for years to come.This is an extraordinary opportunity to contribute to the establishment of a generational company at a pivotal moment in its journey. With over 1,000 customers spanning more than 58 countries, a strong alignment with market needs, and backing from top-tier investors, we are rapidly expanding and innovating in real-time. Our ambitions are vast, our standards are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of sharp, driven individuals who are deeply aligned with our mission. We operate at a fast pace, with a sense of urgency and ownership over the challenges we address—from initial brainstorming to long-term results. Our close-knit collaboration with customers—from leadership to engineering—enables us to tackle real-world problems with commitment and care. If you thrive in a dynamic environment, strive for excellence, and are eager to help shape the future of work alongside like-minded individuals, we welcome you to join us in this journey.At Harvey, we are actively crafting the future of professional services—this is just the beginning.Role OverviewAs a User Operations Specialist, you will be the frontline ambassador within the User Operations team, directly reporting to the Head of User Operations. Your role is pivotal in delivering empathetic and efficient support to our valued customers. We are looking for someone with a passion for problem-solving, capable of managing various priorities, and enthusiastic about collaborating with enterprise clients to ensure a flawless support experience.Key ResponsibilitiesAct as the initial point of contact for customer support inquiries, providing empathetic, accurate, and timely resolutions.Manage multiple competing tasks and priorities, ensuring excellent service and responsiveness.Work collaboratively with team members to troubleshoot complex issues, escalating them when necessary.Maintain a thorough understanding of our products and services to provide knowledgeable support.Document customer interactions and feedback to facilitate ongoing improvement of our offerings.Coordinate with other departments to resolve customer issues and enhance the overall customer experience.Stay updated on new product features and updates to provide accurate support to customers.

Hello! We're an EdTech startup in an exciting scaling phase, and we’re on the lookout for exceptional support team members to build an in-house support structure from the ground up. If you thrive in a fast-paced environment, listen to users attentively, and maintain control of metrics, this opportunity is for you. You will face quick decision-making, take on significant responsibilities, and have the freedom to initiate changes. If you can bring order to chaos, quickly assess cases, and explain complex ideas in simple terms — we want to meet you!Are you eager to grow within a developing team? Join us on this adventure — reach out, and we’ll share more details.SKELAR is a venture builder focused on creating international product IT companies following the principles of venture capital. Together with co-founders, we assemble strong teams to launch product-based IT businesses and succeed in global markets.RiseGuide is an EdTech product designed for self-improvement, built on the examples and principles of outstanding role models. Our users shed habits with the guidance of Andrew Huberman and Simon Sinek, enhance their social media skills through Alex Hormozi and MrBeast’s playbooks, and launch businesses inspired by Richard Branson and Steve Jobs. We aim to redefine the self-improvement industry and outshine MasterClass.Facts about RiseGuide:— Achieved unit economics in 6 weeks and have been scaling actively since;— Over 150,000 paying users with a 4.6/5 rating in the App Store;— Ranked in the top 3 for revenue among launches in the Genesis ecosystem over the last two years;— A team of over 35 people, with backgrounds from BetterMe, Welltech, Jooble, and leading international management programs.We are currently establishing our own in-house support and are looking for a Junior Customer Support Agent.What challenges await:— Be the voice and face of RiseGuide for our users by responding to customer queries via email and chat, and eventually by phone. You will work on a shift schedule (including night shifts) and meet KPIs;— Improve support processes: from minor tweaks in macros to testing and launching new tools and workflows;— Dive deeper into the product than anyone else: quickly master all support workflows, identify weaknesses, and help make the service more convenient and effective.What we value:— 3+ months of experience in Customer Support; we will also consider candidates from related fields;— Fluent English (B2+) — comfortable written and verbal communication with users worldwide;— Attention to detail when gathering information for escalating complex queries to the appropriate teams (technical support, product, and legal departments);— Empathy and customer orientation — even in challenging situations, you remain calm and understanding.

Join SKELAR as a Billing Operations Specialist!SKELAR is a dynamic venture builder focused on creating international product IT companies that thrive in the world of venture capital investment. We collaborate with co-founders to assemble strong teams, launching product-focused IT businesses that excel in global markets.We are currently seeking a Billing Operations Specialist to join our innovative billing support team. This team is made up of payment specialists who are evolving and adapting in a fast-paced environment. We work remotely, providing consultation to users from around the globe regarding payment issues, investigating intriguing cases like real detectives, and enhancing our expertise in online payments for even better performance.What We Expect From You:— Proficient in Upper Intermediate to Advanced English (B1+) for both spoken and written communication, as our primary interaction is with American clients;— Willingness to work night shifts (19:00-3:00);— Experience in customer service through phone, email, chat, or in-person interactions;— Familiarity with online payment systems; a basic understanding of how the online payment sector works, as well as experience with fraud and chargebacks, is a plus;— Initiative and organizational skills; we value transparency in discussing challenges and proposing solutions, taking responsibility for outcomes, and managing work time effectively;— A detective-like mindset with a passion for investigating complex situations, analyzing facts, and identifying root causes to propose solutions;— A strong desire to learn and grow within the IT field.How Does the Job Look?— Engage with English-speaking clients via calls, chats, and tickets regarding payment inquiries;— Resolve complex queries escalated from first-line support, such as refund requests and reporting technical issues with payments;— Proactively address fraud on the platform;— Monitor payment infrastructure in real-time, identifying anomalies, errors, and payment processing failures;— Enhance professional skills through training and lectures for career advancement.What We Offer:— A supportive team environment where we help each other grow and thrive within the payment team and across IT businesses;— Opportunities for networking and exchanging expertise with colleagues from various teams and projects within the holding company;— A trusted team where processes are well-established and documented, allowing for maximum autonomy;— Salary review immediately after the probation period and biannually thereafter.

We are seeking a talented Freelance Audio Specialist to join our innovative AI Training Project. This program is focused on evaluating and benchmarking advanced audio models, ensuring they meet the demands of real-world customer support scenarios.Key Responsibilities:Develop and implement role-play evaluation scenarios that mimic authentic customer service interactions in various domains such as:Travel bookings and supportFinancial servicesTelecommunications and technical assistanceAssist in creating diverse and representative datasets for evaluating conversational audio agents.Assess model performance using a standardized set of qualitative and quantitative metrics.Ensure evaluations align with real customer expectations regarding clarity, efficiency, and natural conversational flow.Evaluation Metrics:Task completion accuracy and efficiencyConversational naturalness (tone, flow, coherence)Audio comprehension and response qualityInstruction adherence and contextual understandingBasic programming literacy including:Understanding of JSON structuresFamiliarity with functions and methodsAbility to reason about structured data and logicTechnical communication clarity in support-style problem solvingTechnical & Equipment Requirements:Excellent verbal communication skills in a simulated customer support environmentAccess to a high-quality microphone for clear audio inputComfort with structured prompts, evaluation rubrics, and technical guidelines

Join our innovative project focused on evaluating and enhancing advanced agentic audio models in comparison to leading systems in the industry. Our mission is to optimize model performance for real-world applications in customer support.Key Responsibilities:Design and implement role-play evaluation scenarios that accurately mimic customer service interactions across various domains, including:Flight bookings and travel assistanceFinancial servicesTelecommunications and technical supportAssist in creating diverse and representative datasets for assessing conversational audio agents.Analyze and evaluate model performance using a standardized set of qualitative and quantitative metrics.Ensure that evaluations meet real customer expectations in terms of clarity, efficiency, and natural conversational flow.Evaluation Metrics Include:Task completion accuracy and efficiencyConversational naturalness (tone, flow, coherence)Audio comprehension and response qualityInstruction adherence and contextual understandingBasic computer programming literacy, including:Proficiency in JSON structuresUnderstanding of functions and methodsAbility to reason with structured data and simple logicClear technical communication in problem-solving scenariosTechnical & Equipment Requirements:Strong verbal communication skills within a simulated customer support environmentAccess to a high-quality microphone for accurate audio input during evaluationsAbility to work with structured prompts, evaluation rubrics, and technical guidelinesThis position offers a competitive pay range of $8 to $25 per hour, with the final rate determined based on your experience, expertise, and location. As a contractor, you will need to provide a secure computer and high-speed internet; company-sponsored benefits such as health insurance and PTO are not included.

Join our dynamic team as a Customer Care Associate in the APAC region and be the first point of contact for our valued clients. In this role, you will handle customer inquiries, provide outstanding support, and ensure a seamless experience for our customers across various platforms.