About CentralWhat is Central?Central is revolutionizing the way startups manage their back-office operations by eliminating the hassle associated with traditional HR and payroll processes.Unlike conventional HR/payroll platforms that merely provide software solutions, Central actually executes the tasks through a combination of AI-driven agents and human expertise. This includes handling payroll, benefits, compliance, accounting, taxes, and much more.By partnering with us, founders can reclaim over 10 hours each month. Our trusted clients include high-growth companies like Magic Patterns, Wordware, and Bitesight. Discover how we can help you at centralhq.com.Why Join Central?Founders embark on their entrepreneurial journeys to address pressing challenges and create impactful solutions—not to take on HR responsibilities.Despite the existence of numerous $10B+ 'solutions', many founders still find themselves overwhelmed by back-office tasks.Why is that? Because existing platforms cater to HR professionals, not the founders themselves.Today’s founders face a myriad of tasks: registering in multiple states, setting up worker's compensation, categorizing expenses, deciphering government correspondence, paying invoices, updating addresses, managing equity, troubleshooting insurance, and addressing PTO inquiries. The list is endless.This is not just a waste of time; it also breeds constant anxiety: What am I missing? Did I handle this correctly? Will I face penalties?What founders truly need is not another tool to manage, but a comprehensive solution that handles all these tasks seamlessly.As an integral member of our team, you will have a direct impact on scaling Central to serve thousands of companies and founders.Our CultureAt Central, we embody the spirit of a high-performance sports team with elevated standards, guided by three core values:Think ClearlyDemonstrate High AgencyCreate MagicKey ResponsibilitiesOversee accounting functions for a diverse portfolio of early-stage, venture-backed startups.Critically review, challenge, and enhance the deliverables from offshore bookkeepers and automation tools.Serve as the primary accounting point of contact for clients, guiding founders in understanding their financial data to make informed decisions.Collaborate closely with our Head of Accounting to improve processes and optimize financial operations.

Company: Enveritas Position: Senior Impact Analyst Location: Global – Remote Work About Enveritas Enveritas works to improve the lives of smallholder farmers who play a vital role in global coffee and cocoa supply chains. Many of these farmers remain under-recognized for their contributions. Enveritas aims to shift this reality by designing and implementing programs that create measurable, positive change. The organization combines machine learning, remote sensing, and hands-on fieldwork to evaluate sustainability in farming and enhance farmer livelihoods. With operations in more than 20 countries, Enveritas brings together a diverse team from consulting, technology, commodity trading, and data science backgrounds. The company operates remotely, with team hubs in Uganda, New York, and other locations. Role Overview The Senior Impact Analyst role suits those who enjoy solving complex problems and want to drive tangible improvements for farming communities. Main Responsibilities Research and analyze sustainability challenges, focusing on practical testing and quantifying results. Design and evaluate new interventions in areas such as precision agriculture, sustainable livelihoods, carbon sequestration, and microfinance. Lead the design, rollout, and management of programs, including piloting, building partnerships, monitoring, evaluating, and scaling successful initiatives. Engage with smallholder communities in Sub-Saharan Africa, Latin America, and possibly Southeast Asia to stay connected with the people and impact of the work. Work closely with colleagues and external partners to build relationships and credibility that support change. Location & Travel This position is primarily remote. Frequent travel to coffee and cocoa-growing regions, especially in Latin America and East Africa, is part of the job. Living near these areas is preferred but not required. Who Thrives Here Enveritas values candidates from a range of backgrounds, including consulting (such as McKinsey), technology, and trading. Team members share a commitment to intellectual rigor, operational excellence, quick execution, and a genuine interest in agriculture and sustainability.

Platacard develops technology solutions for the financial sector, focusing on systems that help businesses grow and operate reliably. The team is dedicated to refining the tools and processes that keep financial operations running smoothly. Role overview The Senior System Analyst will play a key role in reviewing and improving business processes across Platacard’s platforms. This position centers on evaluating how current systems function, pinpointing areas that could work better, and recommending changes that boost both efficiency and effectiveness. What you will do Examine current business processes and system workflows Spot opportunities to improve system performance and reliability Collaborate with teams to put improvements into practice across company platforms Help drive ongoing optimization as business requirements change Location This is a remote, worldwide role. Platacard considers candidates from any location.

Join our mission to empower communities! At GoFundMe, we are committed to fostering a global community dedicated to helping people support one another. Our platform has successfully raised over $40 billion since 2010, uniting individuals and nonprofits in a safe and effective manner. We are looking for a Senior Revenue Accountant to join our dynamic team and play a pivotal role in shaping our revenue accounting strategy in a rapidly evolving environment. You will take charge of GoFundMe Pro’s revenue systems, overseeing Zuora Billing and RevPro, which are instrumental in our global monetization, billing processes, and ASC 606 compliant revenue recognition. In this role, you will ensure the accuracy and scalability of our high-volume, multi-currency transactions, working closely with Product, Engineering, and Finance teams to optimize revenue design, billing, and recognition across our platform. Your expertise will also anchor the technical revenue accounting function, translating product launches and new business models into compliant accounting treatments and robust Zuora configurations. You’ll be responsible for designing scalable, SOX-compliant workflows, driving automation, and ensuring seamless integrations with downstream systems, all while supporting audit readiness and excellence in financial reporting. If you are passionate about merging advanced revenue accounting with innovative billing technology and are eager to build systems that facilitate GoFundMe’s growth and mission, this is a unique opportunity to make a significant impact.

About Adaptive SecurityAdaptive Security is an innovative cybersecurity startup dedicated to thwarting AI-driven cyber threats. In December 2025, we secured an $81 million Series B funding round, spearheaded by NVIDIA and Bain Capital Ventures, with additional investments from Capital One Ventures, Citi Ventures, and ongoing support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. This funding round represents NVIDIA's inaugural investment in AI cybersecurity.Founded by experienced entrepreneurs Brian Long and Andrew Jones, who have previously co-founded Attentive—a company that achieved over $500 million in annual revenue and a valuation exceeding $10 billion—and TapCommerce, which was acquired by Twitter, Adaptive Security is leveraging their extensive experience to build a robust security framework for the AI age.Trusted by leading banks, tech firms, and healthcare institutions, Adaptive safeguards organizations against emerging threats such as deepfakes, smishing, and AI-driven voice scams. With swift enterprise adoption and a market potential exceeding $200 billion, we are just beginning our journey.The RoleWe are in search of a motivated, high-achieving Senior Account Executive to join our founding Go-To-Market (GTM) team in a fully remote capacity. In this position, you will concentrate on securing large enterprise accounts in the finance, healthcare, and technology sectors.You will collaborate closely with a dedicated Business Development Representative (BDR) to drive top-of-funnel pipeline generation and outbound initiatives, enabling you to focus on advancing high-value deals through the sales funnel and closing new accounts.This remote role entails working in close partnership with leadership, marketing, product, and customer success teams to win strategic clients and influence the evolution of Adaptive's sales approach.If you are enthusiastic about selling a product that genuinely impresses clients and eager to be part of a close-knit team building something significant from the ground up, this opportunity is for you.

Greetings from the Customer.io Recruitment Team!We are on the hunt for a driven and experienced Senior Account Executive to become an integral part of our expanding sales team. In this pivotal role, you will be the face of Customer.io for our largest prospective clients, guiding them through the complete sales process—from initial outreach to closing the deal.Collaborating closely with a dedicated Senior Sales Development Representative (SDR), you will proactively source opportunities while also managing inbound leads generated by our marketing efforts. Once clients come on board, you will seamlessly transition them to our Customer Success and Technical Support teams, ensuring they have the resources and expertise necessary to excel.Key ResponsibilitiesEffectively manage qualified leads from both inbound and outbound sources; conduct discovery calls utilizing the MEDDPICC framework and drive the entire sales cycle to a successful close.Work in tandem with your Senior SDR to define account targeting, develop sales strategies, and prospect to engage top-tier brands within our Ideal Customer Profile (ICP).Organize and present engaging online demos to qualified prospects, showcasing the value of our offerings.Identify customer business needs and adeptly position Customer.io’s solutions to meet those needs.Take ownership of your performance metrics: track and report on sales activities, pipeline health, and revenue outcomes.Proactively source pipeline opportunities as needed to ensure quota accomplishment.Utilize value-based selling techniques to clearly communicate the benefits and features of our platform.

Become the Voice of CanonicalWe are seeking a dynamic and innovative Senior Communications Manager with a strong background in analyst relations (AR) to join our communications team. The successful candidate will be responsible for executing a communications strategy focused on enhancing Canonical's visibility among industry influencers, thereby shaping market perceptions.At Canonical, we cater to a diverse clientele that includes end users, startups, large enterprises, and government entities. Our extensive portfolio encompasses a wide range of offerings. The ideal candidate should possess a passion for technology, an eagerness to influence the evolving AR landscape, and the ability to effectively communicate a diverse array of products rooted in trusted open-source principles.The AR domain is increasingly data-driven, and market research methodologies are evolving, influenced by advancements in AI. In this pivotal role, you will represent Canonical to analysts and industry influencers, crafting and executing a strategy for data-informed engagement across various portfolio areas. This includes building upon established narratives, creating new ones, and fostering relationships that enhance our market position.This position necessitates close collaboration with Product Management, Alliances, Sales, and Marketing teams to articulate critical product updates and announcements, while also managing the perception of Canonical and its product suite among analysts. You will have the unique opportunity to influence the AR field within the organization and leverage technologies like AI for market research and perception assessment, delivering valuable insights to the business.This is a senior role within the communications team, reporting directly to the Director of Communications.Location: This position is remote and based in the EMEA region.

Grafana Labs stands at the forefront of open-source innovation, proudly embracing a remote-first ethos. With over 20 million users globally utilizing Grafana for diverse monitoring needs—from environmental changes to intricate data visualizations—our platform has become a staple in industries ranging from space exploration to professional sports. Companies such as Bloomberg, JPMorgan Chase, and eBay rely on Grafana to effectively manage their observability strategies through our Grafana LGTM Stack, available in both fully managed and self-managed formats.As we accelerate our growth, we remain committed to our unique identity: a legacy of open-source collaboration, a global culture of teamwork, and a drive for impactful work. Our team flourishes in an environment where innovation, transparency, and trust are paramount.If you're excited about this opportunity but don't meet every requirement, we encourage you to apply and explore what could be a transformative career path.The OpportunityJoin our GTM organization as a Senior Strategy & Planning Analyst, reporting directly to our Manager of Strategy & Planning. You will be responsible for maintaining and enhancing our core planning and capacity models in Pigment, developing analytics to gauge GTM productivity, and laying the groundwork for workforce planning decisions. Collaborating with Data, Field Ops, and Finance teams, you'll ensure our planning processes are scalable as we continue to grow. Your analytical rigor will be balanced with pragmatism, recognizing that while models support decision-making, they do not replace human judgment. You will focus on creating simple, sustainable solutions that require minimal upkeep, critically assessing data sources and their relevance. Your clear communication skills will help convey insights that drive action, and you will take ownership of systems, ensuring they are built, documented, and function independently.What You Will Be Doing:Planning & Capacity Modeling:Own and enhance our core planning and capacity models in Pigment.Maintain workforce planning tools to adapt to changing business needs.

About Agero:At Agero, we are at the forefront of transforming the vehicle ownership experience. Our mission combines passionate individuals with cutting-edge, data-driven technology to enhance our clients' connections with their customers. As the leading B2B provider of white-label digital driver assistance services, we are redefining the industry by moving manual processes into a digital, transparent, and interconnected realm. Our offerings include an industry-leading dispatch management platform powered by Swoop, comprehensive accident management services, expert consumer affairs support, and connected vehicle capabilities. With over 150 million vehicle coverage points and partnerships with top automobile manufacturers and insurance carriers, Agero responds to approximately 12 million service events every year. As a proud member of The Cross Country Group, we are headquartered in Medford, Massachusetts, and operate across North America. To discover more about us, visit https://www.agero.com/.Note: For our technical roles, we prefer to initiate your journey in person. You may be required to travel to Medford for your onboarding. Rest assured, once hired, we will manage all travel arrangements and expenses.Role Overview and Objectives:The Senior Director of Account Management for Strategic Accounts acts as the chief executive relationship manager and commercial lead for a key Strategic Account in the Property and Casualty Insurance sector, specifically for a Fortune 100 client. This specialized role is pivotal in ensuring client retention, driving substantial growth, and facilitating executive alignment within one of our most significant partnerships. With clear commercial responsibility, the Strategic Account Manager oversees the entire partnership lifecycle, fostering transformative engagements with a leading insurance provider in the country. Responsibilities include full ownership of the Strategic Account, expanding existing programs, and implementing upselling strategies.

At Redox, we are driven by a mission to transform healthcare through the seamless exchange of valuable data. Our Redox Engine is an innovative interoperability platform that facilitates real-time healthcare data exchange, connecting over 12,000 systems and organizations, including more than 100 electronic health record (EHR) systems. With our robust infrastructure, we handle over 1.2 billion messages each month across various health tech vendors, providers, payers, EHRs, and life sciences customers.Your Role and ImpactAs a Senior Technical Account Manager at Redox, you will play a crucial role in facilitating the frictionless adoption of cutting-edge technologies in the healthcare sector. With the ongoing evolution of interoperability standards in health tech, you will collaborate closely with our clients to navigate and leverage these advancements for enhanced patient care. You will be a key contributor to a dynamic team, working alongside our customers to develop strategic solutions that enable them to scale effectively.Utilizing your background in healthcare, understanding of clinical workflows, and expertise in EHR systems, you will provide insightful recommendations and guidance to support the integration of healthcare technology. Your efforts will empower our customers to deepen their understanding and utilization of Redox and the healthcare integration standards that our platform supports. From day one, you will make a meaningful contribution to our collaborative team and have the opportunity to grow in areas that align with your strengths and interests.

About TrafileaTrafilea is a cutting-edge Consumer Tech Platform dedicated to transformative brand growth. We are developing an AI Growth Engine designed to empower the next wave of consumer brands.With over $1 billion in cumulative revenue, a customer base exceeding 12 million, and a talented workforce of over 500 across 19 countries, we merge technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.As owners and operators of our own digitally native brands (not an agency), we proudly partner with major retailers like Walmart, Nordstrom, and Amazon, and maintain a robust global D2C presence.Why Trafilea?Join a tech-led eCommerce group scaling globally adored DTC brands while fostering rapid growth for ambitious talent. We build and scale our own brands. We heavily invest in AI and automation, setting us apart in the eCommerce sector. We embrace rapid testing and growth, empowering you to do the same. Become part of a dynamic, diverse, and talented global team. Enjoy a fully remote work environment, competitive USD salary, paid time off, and additional benefits.Key ResponsibilitiesThe mission of the Data Analyst is to utilize data, computational science, and technology to generate insights that drive business performance. Through statistical analysis, data visualization, and an understanding of population segments, this role plays a crucial part in guiding the business towards optimizing decisions, enhancing marketing performance, and achieving strategic outcomes.Assist in defining project scope, objectives, and data requirements.Deliver actionable insights and recommendations to Marketing Acquisition and stakeholders.Analyze data to identify trends and growth opportunities.Collaborate with Acquisition, Data Science, and Marketing teams to ensure analytical cohesion.Contribute to the development of methodologies for campaign testing, attribution, and econometric/statistical KPIs.Work with BI teams to create and validate dashboards for digital performance metrics.Support A/B testing, lift testing, simulations, forecasting, and ad-hoc analyses.Enhance attribution/media mix methodologies through thorough data analysis.Prepare comprehensive technical reports, briefings, and presentations.Maintain detailed documentation of acquisition methodologies and data science initiatives.

Job Title: Senior Customer Finance AnalystAbout Prompt:At Prompt, we are transforming the healthcare landscape by providing cutting-edge, automated software solutions tailored for rehab therapy businesses. As a trailblazer and the fastest-growing company in our sector, we are dedicated to cultivating a team of exceptional talent who resonate with our mission and values. Join us as we redefine healthcare technology and make a meaningful impact on the lives of patients and professionals alike.Role Overview:As a Senior Customer Finance Analyst, you will play a pivotal role in enhancing the scalability of our finance operations. Reporting directly to the Customer Finance Lead, you will not only manage daily financial transactions but also spearhead initiatives aimed at optimizing processes and implementing automation strategies. Leveraging your keen analytical skills and attention to detail, you will address complex billing challenges and support the rapid growth of our financial operations.Key Responsibilities:1. Revenue Operations & Advanced InvoicingOversee the complete invoicing lifecycle, guaranteeing 100% accuracy in complex billing cycles while ensuring compliance with customized customer agreements.Diagnose inefficiencies in the billing workflow and collaborate with the Finance Lead to devise and execute automated solutions using tools like NetSuite and QuickBooks.Conduct root-cause analysis on recurring billing discrepancies and implement sustainable process improvements while keeping leadership informed on key developments.2. Scalable Customer OnboardingAudit and validate customer agreements to maintain financial data integrity prior to account creation.Accurately create customer accounts and process sensitive financial information.Identify and resolve bottlenecks in the customer onboarding workflow, collaborating with the Finance Lead to implement automated solutions across platforms such as HubSpot and SpotDraft.3. Strategic Customer Support & Problem SolvingManage high-priority or complex customer financial inquiries, translating technical issues into clear, professional communication.Work collaboratively across departments to resolve financial inquiries and enhance customer satisfaction.

Senior Product/Marketing AnalystFull-time, RemoteExplore the talent network at The Global Talent Co: https://www.globaltalent.co/networkAbout The Global Talent Co:We connect you with top-tier technology companies globally, offering reliable employment, competitive salaries, opportunities for career advancement, and access to a vibrant community of over 25,000 marketing professionals.Join a rapidly expanding, data-driven organization committed to refining product performance and marketing strategies through sophisticated analytics. Specializing in e-commerce and subscription models, we leverage state-of-the-art data science tools to facilitate strategic decision-making. Our focus on innovation and continuous improvement empowers teams with actionable insights that drive growth and enhance customer engagement.Your RoleAs a Senior Product/Marketing Analyst, you will be instrumental in steering data-driven decisions that significantly influence product growth and marketing ROI. You will delve into complex datasets, design and interpret experiments, and work closely with product and marketing teams to enhance business performance.This position is perfect for a data-savvy storyteller who merges technical expertise with commercial acumen and experimental knowledge.Key ResponsibilitiesEvaluate product utilization, user interactions, and marketing campaign success with an emphasis on business impact, growth, and revenue maximization.Collaborate with product managers and marketers to establish commercial metrics, design and implement A/B or multivariate tests, and convert findings into actionable business strategies.Create and maintain dashboards and reports to monitor KPIs and offer insights that guide strategic decision-making.Develop and deploy data pipelines and models to streamline reporting and analysis processes.Proactively identify and analyze data anomalies or trends impacting product and marketing results.Clearly present findings to stakeholders, translating intricate data into business recommendations.Contribute to...

About RemoteRemote is addressing the foremost challenge faced by modern organizations: navigating global employment compliantly and effortlessly. We empower businesses of all sizes to recruit, compensate, and manage international teams seamlessly. Emphasizing our core values and cultivating a future-focused work culture, our team is dedicated to tackling ambitious problems asynchronously across the globe. Our employees, known as Remoters, are based in six continents (with Antarctica yet to join!), and all our roles are entirely remote.Innovation is one of our core values, and we have integrated Automation and AI capabilities into every role's requirements.We invite each member of the Remote team to contribute their unique talents, experiences, and cultures to help us build a best-in-class HR platform. If you are energetic, inquisitive, driven, and ambitious, join us in shaping the future of work! Apply now!What This Role Offers YouThis is an excellent opportunity to join Remote and make a significant impact in the global employment sector as a Senior Business Analyst within our Finance team.The Senior Business Analyst plays a crucial role in the Finance Systems Team, collaborating in a dynamic and cooperative environment. The successful candidate will facilitate the global implementation and ongoing support of SAP S/4 HANA Finance functions through defining business processes, analyzing business challenges, and designing and configuring technical solutions while fostering partnerships with broader Remote business units and third-party vendors.The ideal candidate will demonstrate a strong understanding of business processes and contexts, coupled with the technical acumen to design and configure effective solutions.

About Thrill LabsThrill Labs is at the forefront of Thrill.com, an innovative crypto gaming initiative dedicated to crafting enchanting and immersive gaming experiences for a worldwide audience. Our mission is to develop a platform that resonates with millions, offering cutting-edge gameplay and a dynamic community. With a top-tier team backing us, we are devoted to creating the next generation of captivating gaming environments.Join UsAre you excited about extracting insights from data to guide strategic initiatives? Do you excel in dynamic settings where your contributions can make a tangible difference? If this resonates with you, consider this opportunity with Thrill Labs, where we are transforming the gaming sector through data-driven creativity in the realm of crypto entertainment.We are seeking a Data Analyst to become an integral part of our team, responsible for deriving, analyzing, and visualizing essential business insights. Your analyses will have a direct impact on product evolution, customer satisfaction, and operational tactics. By harnessing data, you will help define the future of Thrill.com, establishing it as a premier name in the industry.Your ResponsibilitiesData Analysis & Insights: Examine intricate datasets to extract meaningful insights that inform product development, marketing, and operational strategies.Performance Monitoring: Create and sustain dashboards and reports to monitor key business indicators.Stakeholder Collaboration: Partner with product, engineering, operations, marketing, and leadership teams to address and resolve pivotal business challenges.Data Quality & Process Enhancement: Guarantee data integrity, streamline data pipelines, and contribute to the enhancement of internal analytics processes.QualificationsA minimum of 6 years of experience in a data analysis position; leadership experience is advantageous.Proficient in SQL, with a track record of querying large datasets.Basic skills in ETL processes.Expertise in data visualization tools such as Looker, Tableau, or Power BI.Familiarity with Google Analytics and customer behavior tracking tools.A strong analytical perspective, capable of translating data into actionable strategies.

Join our dynamic team at examplecorpsandbox as a Senior Account Executive specializing in Enterprise Sales. In this remote role, you will drive business growth by managing the entire sales cycle from prospecting to closing. Collaborate closely with our Business Development Representatives (BDRs) to identify and engage potential enterprise clients, ensuring a seamless transition from discovery to deal closure. Your efforts will play a crucial role in expanding our footprint across the EMEA region.

Join Sure: Shaping the Future of Digital InsuranceEstablished in 2015, Sure stands at the forefront of insurance technology, revolutionizing the landscape of digital insurance. We are constructing the digital framework that facilitates seamless insurance transactions among carriers, brands, and consumers. Currently, a mere 1% of insurance transactions are genuinely digital, unveiling a vast market potential of $6 trillion. Are you ready to embrace this challenge?Our ApproachWe collaborate with insurance carriers to facilitate their transition from offline to online, as well as with non-insurance entities aspiring to initiate embedded digital insurance programs. As a Software as a Service (SaaS) provider, we form the crucial technological backbone of the digital insurance ecosystem.Why You Should Be Part of Our Team Remote-first Environment: We promote a work-from-home culture and value digital collaboration. Meaningful Impact: Join us in transforming a trillion-dollar industry that influences lives worldwide. Award-Winning Growth: Our accolades include recognition from Deloitte Technology Fast 500, Inc. 5000, Forbes Fintech 50, and CNBC's Top Insurtech Companies. Culture Matters: Become part of a dynamic team of intelligent, passionate, and collaborative individuals.We're Expanding!We are on the lookout for an entrepreneurial Senior Account Executive to drive and scale our business. This pivotal role involves partnering closely with our sales leadership to foster consistent growth month-over-month and year-over-year through strategic partnerships.In this partnership-driven business model, your success hinges on identifying the ideal distribution partners, structuring mutually beneficial programs, and ensuring our partners effectively distribute our embedded insurance solutions. You will play an essential role in assessing which partnerships and programs to pursue, making this position a blend of strategic contribution and tactical execution.

Our Mission: To Remove Every Barrier to Mental Health.At Spring Health, we are dedicated to transforming mental healthcare by eliminating obstacles that hinder individuals from accessing the support they require. Our clinically validated technology, Precision Mental Healthcare, enables us to deliver personalized care at the right moment—be it therapy, coaching, medication, or other services tailored to the unique needs of each individual.We are proud to engage with over 450 organizations, ranging from innovative startups to established Fortune 500 companies, as a leading provider of mental health services, offering care to 10 million individuals. Our clients include renowned brands such as Microsoft, Target, and Delta Airlines, who trust us to achieve exceptional outcomes for their workforce globally. Through our cutting-edge platform, we have successfully demonstrated a net positive ROI for employers and are the only company in our sector to receive external validation for cost savings to our clients.Having secured investment from leading firms including Generation Investment, Kinnevik, Tiger Global, Northzone, and RRE Ventures, our latest Series E funding has propelled our valuation to $3.3 billion. We are just beginning—join us in our mission to make mental health care accessible to everyone, everywhere.We are looking for an enthusiastic and results-oriented Senior Account Manager for Upsell and Expansion to join our Customer Success team. This pivotal role focuses on growing Spring Health’s presence within our largest enterprise clients. You will be responsible for identifying and capitalizing on new revenue opportunities by understanding and addressing additional product and service needs within our existing customer base. As a key member of our team, you will work closely with the Customer Success department to foster robust relationships, comprehend each client’s distinct requirements, and align them with Spring Health's innovative solutions.

Key ResponsibilitiesInsights AnalysisPerform comprehensive analyses on customer retention, repeat purchase rates, churn metrics, cohorts, lifetime value (LTV), and lifecycle KPIs.Examine customer behaviors throughout the sales funnel (from first purchase to repeat and loyal customers).Conduct exploratory data analysis (EDA) to address retention and lifecycle inquiries as they arise.Identify causes of churn and loyalty, providing root-cause analysis along with actionable insights.Modeling and PredictionDevelop and sustain cohort-based and predictive models for churn prediction and LTV forecasting.Create and evaluate A/B tests and lifecycle experiments (including email, SMS, loyalty programs, offers, and timing).Assist in measuring the effectiveness of retention initiatives and CRM campaigns through incrementality analysis.Utilize regression and time-series models to forecast retention and repeat revenue trends.Automation and ScalingDevelop Python/SQL scripts to automate regular retention and cohort reporting.Construct scalable data pipelines for customer lifecycle metrics.Establish QA processes that ensure accuracy and consistency in customer-level data.Collaboration with Business TeamsTranslate business questions related to retention and lifecycle into technical analyses.Effectively present insights to non-technical stakeholders including teams in CRM, Marketing, Growth, and Finance.Work in partnership with BI, Growth, and Lifecycle teams to define key metrics and dashboards.Actively identify insights that enhance customer experience and long-term value.Knowledge SharingDocument methodologies for retention, analyses, and models.Guide junior analysts in best practices for lifecycle analytics.Contribute to the establishment of analytical standards for retention and customer insights.Why Join Trafilea?We are a tech-driven eCommerce group dedicated to scaling our own globally recognized DTC brands while nurturing ambitious talent. We create and scale our own brands. We strategically invest in AI and automation, standing out in the eCommerce sector. We innovate quickly, grow swiftly, and empower you to do the same. Become part of a dynamic, diverse, and talented global team. 100% Remote, offering a competitive USD salary, paid time off, and additional benefits.