Pinewood AI is seeking a dynamic and customer-oriented First Line Application Support Consultant to enhance our dedicated Application Support team located in Cape Town, South Africa. This role focuses specifically on providing exceptional support for finance-related applications.Ideal candidates will have previous experience in finance application support.As the primary point of contact for all Finance and Accountancy software support inquiries, you will be responsible for swiftly addressing issues and escalating them when necessary. Your problem-solving abilities, excellent communication skills, and strong sense of responsibility will ensure that every customer enjoys a consistent and high-quality experience.This position is perfect for individuals who are eager to learn, thrive in a collaborative atmosphere, and adapt well in a global company that prioritizes continuous improvement. If you are passionate about making a positive impact and wish to join a diverse and growth-focused team, we encourage you to apply.Key Responsibilities:Act as the first point of contact for financial application support inquiries, responding promptly and professionally through multiple channels.Provide clear guidance and solutions to users facing challenges with the Pinewood.AI platform, utilizing existing knowledge bases and internal processes.Accurately document all customer interactions in Zendesk, ensuring comprehensive and accessible information for future reference and quality assurance.In cases where issues cannot be resolved at the first point of contact, triage and escalate them to the second-line support team with detailed information promptly.Maintain regular communication with customers regarding their open tickets in accordance with our service level expectations, ensuring they are always informed of the next steps.Take ownership of your performance by monitoring your KPIs (response time, resolution rate, customer satisfaction) and collaborate with your Team Leader for continuous improvement.Contribute to team objectives, assist in managing team workload, and support colleagues whenever necessary.Expand your knowledge of systems and products by following your onboarding and learning plan, remaining engaged as the platform evolves.Promptly flag critical or high-priority issues to your Team Leader and maintain clear communication with customers until resolution is achieved.Represent Pinewood.AI with professionalism, empathy, and a customer-first approach in every interaction.

Join our dynamic team as a 1st Line Audit Support Agent in Cape Town, where you will play a pivotal role in ensuring the integrity and accuracy of our auditing processes. You will be responsible for responding to queries, assisting with audits, and providing exceptional support to our clients. If you have a passion for detail and problem-solving, this is the perfect opportunity for you!

As a Level II System and Network Engineer, you will play a critical role in managing and optimizing IT infrastructure for diverse client environments. This position requires a proactive approach to ensure the reliable operation and security of both on-premises and cloud-based systems.The ideal candidate will bring extensive hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies. A solid grasp of virtualization platforms, particularly VMWare, is essential. Familiarity with remote access tools, monitoring solutions, and ticketing systems is also necessary.Key Responsibilities:Network and System Administration:Oversee and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from major vendors like Cisco, SonicWall, and Palo Alto.Manage server environments, both on-premises and in the cloud, utilizing Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V.Support and administer Microsoft 365, Active Directory, and Azure, focusing on user management and cloud services.Implement and manage firewall and VPN solutions, such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet, to ensure secure remote access.Security and Compliance:Monitor and configure security protocols, including intrusion detection/prevention systems and anti-virus solutions.Conduct regular security assessments, vulnerability scans, and patch management to maintain compliance with best practices.Collaborate with clients to design and execute disaster recovery and business continuity plans.Support and Troubleshooting:Provide Level 1 and Level 2 technical support for system, network, and application issues.Utilize remote management tools for efficient diagnosis and resolution of issues, minimizing disruption to client operations.Troubleshoot a wide range of issues across various client environments, from desktop problems to complex network challenges.Virtualization and Cloud Services:Administer VMWare environments, focusing on the installation, configuration, and maintenance of virtual servers.Offer expertise in Azure cloud services to meet client requirements for scalable and resilient infrastructure.Collaboration and Ticket Management:Work collaboratively with internal and external teams to deliver effective IT solutions.Employ ticketing systems such as ConnectWise, Kaseya, and ServiceNow to manage support requests efficiently.

Senior Network Engineer - Aruba Wireless Expertise (ISP/WISP)Location: Remote Working Hours: ESTContract Type: Independent Contract | Full TimePosition OverviewWe are seeking an experienced Senior Network Engineer specializing in Aruba enterprise wireless deployments, with a robust background in ISP/WISP environments. This role is pivotal for leading hands-on wireless implementations, executing complex troubleshooting, and ensuring the functionality of high-performance network infrastructures.This position is not solely support-focused; it encompasses a blend of project-driven tasks, Level 3 escalations, and direct client engagement.Key ResponsibilitiesAruba Enterprise Wireless (Primary Focus)Oversee comprehensive Aruba deployments including Controllers, APs, and Aruba Central.Perform RF analysis, analyze heatmaps, and enhance coverage.Design and maintain high-density wireless environments.Manage performance and troubleshooting post-deployment.ISP/WISP Infrastructure (Secondary Focus)Configure and resolve issues with Mikrotik and Cisco devices (CLI-intensive).Manage routing protocols such as OSPF and BGP, VLANs, and network segmentation.Support PTP/PTMP wireless links (Cambium, Ubiquiti, etc.).Monitor network performance and address outages.Essential Qualifications (Non-Negotiable)Extensive hands-on experience with Aruba wireless networks.Experience in a WISP/ISP environment.Proficient CLI capabilities in Mikrotik (RouterOS) and Cisco (IOS/NX-OS).Strong comprehension of:TCP/IP, subnetting, VLANs, QoS.Routing protocols (OSPF, BGP).Experience with RF planning and wireless link design (PTP/PTMP).Advanced troubleshooting abilities (packet capture, spectrum analysis).Preferred QualificationsAruba certifications (ACMA, ACMP, ACDP).Experience with multi-site or large-scale deployments.Role StructureCombination of project-based implementation and Level 3 escalations.Engagement with clients during deployments and issue resolution.Includes on-call responsibilities for network incidents.Success MetricsReliable and high-performance Aruba wireless deployments.Timely and effective resolution of complex network issues.Stable ISP infrastructure with high uptime.Ability to operate autonomously and achieve technical outcomes.

Role Overview prime-system is hiring a Network Operations Center Engineer (NOC Engineer) to help keep client IT environments stable and secure. This remote role, based in Johannesburg South, Gauteng, focuses on anticipating and resolving network issues before they escalate. The position involves routine maintenance on network devices and calls for someone who can manage high-pressure client situations while providing strong customer service. Main Responsibilities Use scripting and automation tools to streamline processes and reduce response times for network issues. Design and implement automation solutions to lower failure rates and minimize manual intervention on support tickets. Develop internal tools that help engineers resolve problems quickly and efficiently. Create self-service options so clients can address common issues independently. Establish a proforma for each automation project to evaluate potential savings, project timelines, and expected ROI. Maintain and secure a central repository for scripts. Produce regular reports on the progress of automation projects. Build custom reports for the NOC and Service Desk using Power BI and BrightGauge. Automate patching for Windows, third-party, and Mac systems with tools such as Kaseya VSA, Addigy, and Intune. Manage updates for the RMM platform (Kaseya) and analytics platform (BrightGauge). Deliver automated reports on patch status and endpoint compliance. Work with other IT teams to ensure automation solutions fit seamlessly with current systems and workflows. Document automation scripts, tools, and procedures thoroughly. Provide technical support and guidance to both clients and team members on automation solutions and industry best practices.

Join our dynamic team at prime-system as a System and Network Engineer (Level I) where you will play a pivotal role in managing and maintaining our IT infrastructure across diverse client environments. This exciting opportunity involves leveraging your technical expertise in system and network administration to ensure the seamless operation and security of both on-premises and cloud-based systems.As a System and Network Engineer, you will oversee a variety of systems, including networking equipment, servers, firewalls, virtualization technologies, and cloud services, providing comprehensive support to guarantee business continuity and optimal performance.The ideal candidate will demonstrate robust hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies, along with a solid understanding of virtualization platforms such as VMWare. Proficiency in remote access tools, monitoring platforms, and ticketing systems is also essential. A proactive problem-solving approach and the ability to thrive in a fast-paced, multi-client environment are crucial for success in this role.

Join Nintex, a leader in process management and automation, as a Technical Support Engineer in Johannesburg. In this role, you will be crucial in providing exceptional technical assistance to our clients, ensuring their needs are met with efficiency and professionalism. Your expertise will help resolve technical issues and enhance customer satisfaction, contributing to the overall success of our organization.

Join us as a Support Engineer at System Canada Technologies, where your technical expertise and problem-solving skills will help us deliver top-notch support to our clients. You will be responsible for troubleshooting and resolving customer issues, collaborating with developers to enhance our products, and ensuring customer satisfaction through effective communication and timely solutions.

Role overview SupportYourApp is hiring a Technical Support Engineer fluent in English to join its remote team based in Cape Town, Western Cape, South Africa. This position supports B2B clients by helping them configure, troubleshoot, and get the most out of a suite of advanced products. The work combines technical problem-solving, relationship management, and client education. What you will do Configure and customize B2B product solutions, working with platforms similar to Odoo, SAP, or Microsoft Dynamics. Lead demo calls to understand client requirements and showcase product features. Conduct training sessions to help clients use products confidently and effectively. Diagnose and resolve technical issues, especially those involving API integrations and data flows. Guide clients through setup and ongoing product use, acting as a trusted advisor. Manage a portfolio of accounts, focusing on client retention and spotting growth opportunities. Collaborate with product and engineering teams to address complex technical challenges. Build strong customer relationships through clear, proactive communication. Requirements 1–2+ years of experience in technical support, customer success, implementation, or account management. Background with complex B2B platforms (ERP, CRM, or SaaS such as Odoo, SAP, or Microsoft Dynamics). Strong analytical skills and understanding of systems, APIs, and data flows. Hands-on experience with APIs, JSON, HTTP requests, or debugging tools is a strong plus. Excellent communication and presentation abilities. Customer-focused, responsible, and solution-oriented mindset. Fluency in English, both written and spoken. Key attributes Technical curiosity and analytical thinking, with a drive to resolve technical issues and understand how systems work. Interest in APIs and data; familiarity with APIs, JSON, HTTP, and debugging tools is valued. Ability to explain technical topics clearly for non-technical audiences. Self-driven, adaptable, and proactive in managing tasks and priorities. Available to work Monday through Friday, with flexibility for client business hours.

Optasia is a cutting-edge B2B2X financial technology platform that specializes in scoring, financial decision-making, disbursement, and collection. Our mission is to foster financial inclusion for everyone, and we are committed to transforming the financial landscape in our unique way.We are on the lookout for passionate and dynamic professionals who are results-oriented and possess a proactive mindset. Join our team of innovative thinkers who are dedicated to delivering exceptional solutions within an exciting environment. As an Application Support Engineer, you will play a crucial role in ensuring the seamless operation of the services tied to your assigned projects. This technical role demands a self-starter with diverse technical expertise, excellent communication skills, and the ability to tackle complex issues effectively. You should be adaptable, capable of working autonomously, and ready to collaborate as part of a dedicated team.

About UsDigiCert is a premier provider of intelligent trust solutions, dedicated to safeguarding the digital landscape by ensuring the security, privacy, and authenticity of every interaction. Our cutting-edge AI-driven DigiCert ONE platform integrates PKI, DNS, and certificate lifecycle management, fortifying infrastructure, software, devices, messages, AI content, and agents. Join over 100,000 organizations, including 90% of the Fortune 500, who trust DigiCert to combat today’s threats and prepare for a quantum-safe future at www.digicert.com.Position OverviewWe are seeking a motivated and detail-oriented Technical Support Engineer fluent in German to join our dynamic team. In this role, you will play a key part in ensuring the excellence of our internal and customer-facing security products. If you have a passion for delivering outstanding customer support, we want you on our team.As a Technical Support Engineer, your primary responsibility will be to provide top-tier support via phone and email to our EMEA-based customers utilizing the DigiCert ONE platform.

Role Overview talent-engine is looking for a Senior Analytical Engineer in Centurion, Gauteng, South Africa. This role focuses on building and applying analytical models that support business strategy and improve operations. The position sits at the intersection of data analysis and engineering, shaping how the organization uses data to make decisions. What You Will Do Design and implement complex analytical models to support business needs Apply data analysis techniques to inform and improve decision-making Work closely with teams across the company to integrate analytical solutions into operations

Join our dynamic sales team at Teltonika, a pioneering leader in networking solutions, as a Sales Representative. This role offers you the chance to work with top-tier networking products and enhance your B2B sales expertise.At Teltonika, our networking solutions division specializes in the development and manufacturing of advanced industrial and enterprise connectivity devices, including routers, switches, gateways, and modems. Our products cater to clients across diverse sectors, including Industry 4.0, Smart Cities, and Green Energy.We empower ambitious sales professionals to refine their sales techniques, acquire in-depth product knowledge, and achieve outstanding earnings potential.Key Responsibilities:Drive B2B Sales: Play a crucial role in delivering high-performance networking products, enabling clients to harness the power of advanced IoT technology.Exceed Sales Targets: Take ownership of your success by consistently surpassing monthly sales goals through strategic prospecting and effective relationship building.Identify New Business Opportunities: Actively seek out potential clients and markets that can benefit from our solutions, contributing to Teltonika's rapid growth in Africa.Foster Client Relationships: Build and maintain strong partnerships with existing customers, ensuring they continue to derive value from our innovative offerings.Utilize Cutting-Edge Technologies: Work with solutions developed at Teltonika High-Tech Hill, a world-class technology hub in Vilnius, where IoT innovations thrive.Shape the Future of IoT: Join Teltonika as we expand our presence in Africa and solidify our status as a global leader in IoT.Daily Tasks Include:Prospecting and lead generation through various channels.Conducting market research to identify trends and new opportunities in Africa's technology landscape.Engaging with leads through cold calls, online presentations, and in-person meetings.Presenting our products to potential customers, highlighting their features and unique benefits.

About ElectrumElectrum is at the forefront of next-generation payment solutions.Since 2012, we have been providing reliable, enterprise-grade, cloud-native software designed to enhance financial transaction processing. Our extensive expertise has positioned us as a trusted partner in high-volume, low-value payment schemes, empowering our clients to offer services to millions of South Africans every day.At Electrum, we are committed to making a meaningful impact – creating solutions that matter, acting swiftly, and continuously evolving as we grow. We believe in collaborative creation – working closely with our clients and teams to develop impactful and sustainable solutions. We prioritize trust and safety – fostering open communication, intelligent risk-taking, and trust to cultivate an environment where creativity and alignment prosper. We champion empowered teams – recruiting exceptional talent, collaborating diligently, and upholding high standards, while leading with empathy and kindness.Joining the Electrum team means:Engaging in the entire journey — from concept to product launch.Enhancing your skills through top-tier training and practical learning every day.Receiving mentorship from industry experts dedicated to your professional growth.Thriving in a dynamic and innovative work environment that fosters collaboration and creativity.Addressing real-world client challenges and witnessing the tangible results of your contributions.Exploring ample opportunities for career advancement and skill enhancement.Gaining valuable experience in a leading FinTech setting, contributing to high-impact projects.The OpportunityAs the Team Lead for one of Electrum’s Product Support teams, you will be immersed in a vibrant and innovative environment that balances both client and technical perspectives. This is a career-enhancing opportunity, offering a prominent leadership role and personal development through people leadership in a people-centric organization, client engagement focused on achieving client satisfaction, and opportunities to enhance your technical capabilities in a company where software engineers are enthusiastic about sharing their knowledge.Your RoleAs the Product Support Engineer Team Lead, you will oversee the operational management and performance of an Electrum Product Support team. This role includes leading, mentoring, and developing Support Engineers and Interns, ensuring adherence to processes, and guaranteeing that the team provides high-quality client support while actively contributing to ongoing process improvements. Your primary responsibility will be to uphold operational excellence and cultivate a culture of trust and Radical Candor within your team.

Join Electrum as a Product Support EngineerAt Electrum, we are not just a payment software technology company; we are innovators driving the future of financial transaction processing in South Africa.Since our inception in 2012, we have been delivering reliable, enterprise-level, cloud-native software solutions that enhance the efficiency of financial transactions. Our specialized knowledge has made us a trusted partner in high-volume, low-value payment systems, facilitating services for millions of South Africans every day.We are committed to making an impact by designing solutions that truly matter, embracing urgency, and fostering continuous learning as we expand our reach. Collaboration is at the heart of our operations, and we work hand-in-hand with our clients and teams to create meaningful and sustainable solutions. Safety and trust are paramount; we promote open dialogue, encourage smart risk-taking, and nurture an environment where creativity flourishes. Additionally, we focus on building empowered teams by hiring exceptional talent and fostering a culture of collaboration, high standards, empathy, and kindness.As part of the Electrum team, you will:Engage in the entire product lifecycle — from initial concept to the successful launch of the product.Enhance your skills through top-tier training and practical experience every day.Receive mentorship from industry experts who are dedicated to your professional growth.Thrive in a dynamic and innovative workplace that encourages collaboration and creativity.Address real-world customer challenges and see the tangible impact of your contributions.Take advantage of numerous opportunities to advance your career and broaden your expertise.Gain valuable experience in a leading FinTech environment, working on impactful projects.Your RoleAs a Product Support Engineer, your role will be pivotal in ensuring the seamless operation and optimal performance of our payment processing products and services. You will tackle technical issues head-on, providing solutions that enhance user experience and maintain the integrity of financial services. This position is more than a support role; it is an opportunity to become integral to a team that is reshaping the payment landscape in South Africa.

Join our dynamic team at DotActiv, where we empower retailers and suppliers across more than 90 countries to enhance their in-store experiences through our innovative software solutions. Our platform equips users with powerful data-driven tools to create effective assortments and product layouts that significantly boost store performance. With access to a vast library of resources on our online learning platform and a searchable knowledge base, our users are well-supported in their journey.As a Technical Support Consultant, you'll play a vital role in ensuring our customers receive the empathetic and knowledgeable support they require. Your key responsibilities will include:Analyzing knowledge base user engagement data and contributing valuable content to enhance the customer experience.Managing and resolving customer support cases by providing effective and meaningful solutions, including knowledge base articles, remote support, scheduled training, troubleshooting, and expert advice.Offering strategic space planning guidance that transcends basic technical support, helping clients achieve their business objectives.Reviewing customer support cases to identify opportunities for new feature development and logging software errors for prompt resolution.Conducting data analysis, processing, and validation using Excel and SQL to ensure accuracy in customer plans. (A mandatory course on this will be part of your onboarding process.)Participating in a rotational on-call schedule to provide exceptional support across various time zones, with additional remuneration for your on-call availability.This position offers the flexibility of remote work with a competitive monthly salary ranging from R18,000 to R22,000, depending on your qualifications and experience. We are seeking a proactive individual who is passionate about providing top-notch customer support.

Role overview Xceptor is looking for a Solutions Engineer based in Cape Town. This position involves frequent interaction with clients to understand their requirements, provide technical guidance, and support the delivery of Xceptor products. Collaboration with teams across the company is essential to ensure solutions align with client needs. What you will do Gather and analyze client requirements to guide solution design Offer technical advice throughout the implementation phase Collaborate with colleagues in different departments to deliver projects successfully Requirements Strong problem-solving skills Willingness to learn and adapt in a technology-focused setting Interest in developing and refining technical solutions for clients

Join our dynamic team as a Talent Acquisition Resourcer specializing in support for a UK-based recruitment consultancy. This is an essential back-office role focused on identifying and sourcing top-tier candidates for exclusive RPO contracts in the engineering, clean tech, and scientific sectors.You will collaborate closely with a UK leadership team that boasts over 35 years of combined experience in global recruitment. While they maintain client relationships, you will concentrate on your expertise: finding exceptional talent for niche, high-value positions. This role presents an exciting opportunity to thrive in a fast-paced, professional environment where your sourcing and headhunting skills will significantly contribute to the success of long-term client engagements in the UK.

As a Technical Support Representative at CrewBloom, you will play a vital role in our client's support team, delivering expert assistance to English-speaking clients facing a variety of technical challenges. Your responsibilities will include diagnosing and resolving issues for Mac and Windows systems through phone support and remote access tools. We are seeking candidates with a robust background in BPO call center environments and substantial experience troubleshooting Apple Macbook and Windows PC.Key Responsibilities: Conduct over-the-phone troubleshooting and remote diagnostics for complex technical issues on Mac and Windows systems. Address performance issues such as slow computer speeds, operating system reinstallations, Mac recovery, PC resets, malware and virus removals, driver updates, and Microsoft Outlook problems. Troubleshoot hardware issues, including hard drives, RAM, and power supplies. Resolve network and internet connectivity issues, browser problems in Google Chrome, and PC game crashes. Set up and troubleshoot WiFi-connected printers and address driver issues. Provide prompt solutions, document customer issues accurately, and ensure thorough follow-ups. Utilize sales techniques to upsell support packages after service resolution. Exhibit organization, punctuality, and reliability as key professional traits.