Join longtail-ai as a Senior Customer Success Manager, where you'll play a pivotal role in ensuring our customers achieve their desired outcomes with our innovative solutions. Your expertise will help guide clients through their journey, providing strategic insights and fostering long-lasting relationships.You will collaborate closely with cross-functional teams to enhance the customer experience and drive product adoption. Be prepared to leverage your skills in communication, problem-solving, and project management to make a real impact.

Join our dynamic Customer Success team at Darwin AI, where we are dedicated to empowering our clients through innovative technology and artificial intelligence. We seek an enthusiastic and proactive Customer Success Executive who appreciates the significance of delivering outstanding client satisfaction. This role is ideal for someone who excels at nurturing long-term customer relationships and enjoys utilizing data and AI tools to enhance client success with our platform.As a Customer Success Executive, you will be pivotal in guiding our clients towards achieving their objectives, driving product adoption, and minimizing churn. You will serve as the primary liaison for our customers, offering continuous support and forward-thinking solutions to facilitate their business growth using Darwin AI.Key Responsibilities: Oversee the ongoing relationships with designated customers, acting as their main contact for support, updates, and optimization of AI solutions. Facilitate Monthly Business Reviews (MBRs) to evaluate customer satisfaction, assess AI performance, and pinpoint areas for improvement. Engage proactively with clients to discover new use cases, relay product updates, and ensure they are extracting maximum value from our AI solutions. Regularly monitor client accounts for signs of churn risk and collaborate with internal teams to devise strategies aimed at enhancing engagement and retention. Conduct training workshops to boost customer proficiency and encourage deeper integration of our tools. Analyze customer feedback and usage data to identify trends, insights, and potential areas for enhancement. Collaborate closely with Customer Support, Product, and Engineering teams to escalate and resolve technical issues while providing feedback for product enhancements. Maintain precise records of customer interactions and progress utilizing Planhat and other CRM tools.

Location: Barcelona, Catalonia, Spain (Hybrid: at least 3 days in-office)Languages: English and German required CloudTalk develops an AI-driven business communication platform, used by over 4,000 sales and support teams worldwide. Backed by $28 million in Series B funding in January 2024, CloudTalk is trusted by companies such as Deel, Nokia, Glovo, and Revolut. The company aims to unify sales and customer service workflows, making every conversation more productive. Role overview The Customer Success Manager helps clients adopt CloudTalk’s solutions and realize long-term value from the platform. This role centers on building strong relationships, supporting renewals and expansions, and ensuring customers benefit fully from CloudTalk’s features. What you will do Guide customers through adoption and ongoing use of CloudTalk products, focusing on maximizing value. Serve as a product expert, share best practices, and collaborate with Technical Consultants to help clients use advanced features. Monitor customer health by analyzing usage data, identifying issues, and using analytics tools such as Velaris to support retention. Work with Sales and Product teams to ensure smooth handoffs, share customer feedback, and contribute to product improvements. Who thrives here This position suits those who combine a consultative, empathetic approach with a results-focused mindset. Managing a portfolio of clients requires balancing relationship-building with strategic thinking and attention to outcomes. What CloudTalk offers Work at a rapidly growing SaaS company in Europe Hands-on experience with AI solutions in a growing market Collaboration with a diverse, global team across Europe, the US, and Asia (remote and in-person) Personalized 1:1 coaching and mentorship Opportunity to contribute as CloudTalk pursues $100M ARR Get to know the team on Instagram

This AI Product Manager role at Ebury centers on building and launching an Internal AI Copilot for the Client Portfolio Management team. The position aims to improve both revenue growth and customer success by enhancing how the company connects with its clients. What you will do Lead the roadmap and delivery of AI-driven tools for managing client portfolios Collaborate with cross-functional teams to gather requirements and assess results Prioritize features that strengthen client engagement and support business goals Collaboration and location The role is based in Madrid. The team works together in the office four days each week, with one day remote.

The Technical Customer Success Manager at Jobgether works closely with clients in Spain to help them succeed with the company’s solutions. This position combines technical knowledge with a focus on building strong, trust-based relationships. What you will do Guide new clients through onboarding, making sure they get up to speed with Jobgether’s products. Deliver training sessions to help customers use features effectively. Provide ongoing support to address questions and resolve issues as they arise. Encourage product adoption and help clients get the most value from the platform. Role focus This role centers on customer satisfaction and technical support. Success comes from helping clients achieve their goals and making sure they have a positive experience with Jobgether’s offerings.

Join Instagrid and be part of the clean-tech revolution by delivering pure energy solutions to empower professional workers in transitioning away from combustion generators. Experience a safe, efficient, clean, and silent energy alternative.As a Customer Success Manager, you will serve as the main point of contact for our key clients, ensuring they have an outstanding experience. Your role will be pivotal in promoting the successful integration of our technology, fostering long-term client relationships, and representing the Instagrid brand with enthusiasm and professionalism.Your ResponsibilitiesTake proactive ownership of implementing framework agreements with major clients, guaranteeing a seamless and positive experience with our product offerings across all client locations.Develop and enhance relationships within assigned accounts, providing tailored solutions to support their operational success.Creatively promote both established and new application use cases across diverse business units.Conduct product training and onboarding sessions, empowering users to feel confident in utilizing our solutions.Ensure clients have all necessary information to operate our products effectively and handle inquiries promptly and thoroughly.Maximize product utilization and customer satisfaction, driving high adoption rates.Exhibit strong strategic thinking and superior communication and negotiation skills in Spanish, confidently delivering impromptu presentations.Demonstrate proficiency in Salesforce and Microsoft Office applications.Maintain exceptional organization skills while meeting deadlines in a fast-paced, dynamic environment.Handle confidential information with the utmost professionalism and discretion.

Join Shiji Group as a Customer Success Manager focusing on the DACH (Germany, Austria, Switzerland) region. In this pivotal role, you will be the main point of contact for our clients, ensuring their satisfaction and success with our innovative solutions. You will collaborate closely with various teams to enhance the customer experience and drive product adoption.Key responsibilities include:Building strong relationships with clients to understand their needs and challenges.Providing expert guidance on product usage and best practices.Monitoring client engagement and success metrics.Identifying growth opportunities and facilitating upsell initiatives.

Role Overview MicroStrategy Inc. is hiring a Senior Customer Success Manager in Madrid. This position focuses on helping customers reach their goals and get the most from MicroStrategy’s services. The role includes leading a team committed to improving client satisfaction and strengthening customer engagement. What You Will Do Build and maintain strategic relationships with key stakeholders at client organizations Guide customers on best practices to support their success with MicroStrategy products and services Work closely with teams across the company to deliver solutions tailored to client needs Lead efforts to increase customer satisfaction and engagement

As an Enterprise Customer Success Manager at CyberArk, you will play a pivotal role in ensuring the success and satisfaction of our enterprise clients. Your primary focus will be to cultivate strong relationships with clients, understand their needs, and facilitate their journey towards achieving optimal value from our solutions. You will collaborate closely with cross-functional teams to deliver tailored solutions, drive customer engagement, and contribute to their long-term success.

Join our dynamic team at alan as a Customer Success Manager in vibrant Spain! In this pivotal role, you will be responsible for fostering strong relationships with our clients, ensuring their satisfaction, and driving customer engagement. As a key player in our organization, you will work closely with cross-functional teams to deliver exceptional service and support, helping our clients achieve their goals.

About GoodHabitz GoodHabitz is an international ed-tech company founded in the Netherlands in 2011. With nearly 20 countries and 16 offices, our team of over 400 employees works to make learning accessible, engaging, and enjoyable. We offer online training courses that help individuals reach their potential. Our culture values support, personal growth, and celebrating achievements. We approach challenges with optimism and encourage every team member to bring their unique strengths. Role Overview The Customer Success Manager in Madrid will serve as the main contact for our Spanish clients. This role guides organizations from onboarding through ongoing engagement, helping employees make the most of the GoodHabitz learning platform. Success in this position means building strong relationships, understanding client needs, and ensuring our solutions help customers reach or exceed their goals. What You Will Do Lead inspiration sessions for learning and development ambassadors within client organizations to boost enthusiasm and platform usage. This may include suggesting internal marketing strategies, organizing events, and supporting communication efforts. Maintain proactive contact with customers to understand their needs and challenges, making sure our products are integrated into their daily operations. Manage the customer renewal process by evaluating outcomes, identifying risks, and recognizing new commercial opportunities. Deliver measurable results and success stories for clients, sharing these with colleagues and other organizations as examples of best practice. Embrace personal growth, seek feedback, and share customer insights with the GoodHabitz team to support continuous improvement. Location This position is based in Madrid, Community of Madrid, Spain.

Role overview Jobgether seeks a Customer Success Manager to support clients in the defence and intelligence sectors across Spain. This position focuses on building lasting client relationships, guiding organizations as they use Jobgether’s solutions, and ensuring customers reach their goals with the product. What you will do Collaborate with defence and intelligence clients to understand their needs and priorities Support clients through onboarding, product adoption, and continued use of Jobgether’s solutions Communicate regularly to monitor satisfaction and address concerns Promote active engagement so clients gain the full value of Jobgether’s offerings Requirements Experience in customer success, preferably with defence or intelligence organizations Strong skills in relationship management Awareness of the specific needs and expectations of clients in these sectors Drive to provide high-quality service and maintain client satisfaction Location This role is based in Spain.

Join Prosci as a Customer Success Manager focusing on the European market. In this pivotal role, you will be responsible for ensuring our clients derive maximum value from our solutions. You will engage with clients to understand their needs, provide tailored support, and drive customer satisfaction and retention.

Join T-Systems Iberia as a Senior Customer Success Manager specializing in Cloud Public solutions. In this pivotal role, you will drive customer satisfaction and ensure successful implementation of our cloud services. You will collaborate closely with clients to understand their needs, provide strategic guidance, and foster long-term relationships.

Jobgether seeks a Customer Success Manager with a solid background in ad technology. This position is based in Spain and centers on building strong relationships with clients in the advertising technology space. Role overview The Customer Success Manager acts as the main point of contact for clients, representing their needs and ensuring their satisfaction. The role involves guiding customers through the implementation and onboarding process, as well as providing ongoing support for their ad tech solutions. What you will do Serve as the primary advocate for customers, understanding their goals and challenges Support clients during onboarding and product implementation Deliver ongoing assistance to help customers achieve value from ad tech products Build and maintain long-term client relationships Requirements Experience in customer success or client-facing roles Strong knowledge of ad technology Ability to communicate clearly and collaborate with clients

Join Instagrid and be part of the clean-tech revolution in Northern Spain! Our mission is to empower professional workers to transition away from combustion generators, providing them with a safe, efficient, and eco-friendly energy solution.As the Customer Success Manager (f/m/d) for Northern Spain, you will serve as the key liaison for our major clients, reflecting the core values of Instagrid. Your role is essential in delivering an outstanding user experience and promoting the adoption of our innovative technology.Proactively manage framework agreements with key clients, ensuring a seamless experience with our product offerings throughout all client branches.Cultivate and expand your network within assigned accounts, creatively promoting both established and new applications across various business units.Deliver comprehensive product training and support to users, empowering them to utilize our solutions effectively.Ensure clients have access to all necessary resources to maximize efficiency with our products and address all inquiries thoroughly.Optimize product usage to provide maximum value and impact for our customers.

As a Bilingual Customer Success Manager at Landbot, you'll play a pivotal role in ensuring our customers achieve their desired outcomes using our innovative chatbot platform. Your primary responsibility will be to support and guide clients in their journey, providing them with the tools and knowledge they need to succeed. You will engage with clients in both English and Spanish, helping them navigate our platform and resolve any challenges they may encounter.

Join PlanRadar as a Customer Success Manager focusing on the DACH region (Germany, Austria, Switzerland). In this pivotal role, you will be responsible for fostering strong relationships with our clients, ensuring their successful adoption of our platform, and driving customer satisfaction. Your expertise will be crucial in guiding clients through the effective use of our software, ultimately leading to their success and growth.As a member of our dynamic team, you will have the opportunity to work in a vibrant environment that values innovation, collaboration, and professional development. We are looking for a proactive individual who is passionate about customer success and has a proven record in enhancing client experiences.

Jobgether seeks a Director of Customer Success to join the team in Spain. This leadership position centers on supporting clients and ensuring they receive attentive, effective service. Role overview The Director will guide the Customer Success team, set clear goals, and help shape strategies that improve client satisfaction and retention. Building strong, long-term relationships with clients is a key part of this role, as is finding ways to refine and enhance every stage of the customer experience. Key responsibilities Lead and mentor the Customer Success team Develop and implement strategies to improve client satisfaction Work to increase customer retention Strengthen client relationships and oversee the customer journey Location This position is based in Spain.