As the Customer Success Operations Lead at Contentsquare, you will play a pivotal role in driving customer satisfaction and operational excellence. You will lead initiatives that enhance the customer experience, streamline processes, and ensure that our clients are getting the most value from our solutions. Your expertise will help us innovate and evolve our customer success strategies.

Role overview lastminute.com is looking for an Implementation Specialist to join the Customer Service team in Madrid. The position centers on enhancing customer support operations and helping clients get started with lastminute.com services. The goal is to ensure clients have a smooth experience from initial setup through ongoing use. What you will do Work closely with clients to understand their needs and expectations Provide training and ongoing support on lastminute.com platforms Guide both new and existing customers through the implementation process Address questions and resolve issues to help maintain strong customer satisfaction Requirements Clear communication and effective problem-solving skills Background in supporting customers or clients, especially during onboarding or implementation Ability to collaborate with clients and internal teams Comfort working in a customer-oriented setting This role is based in Madrid.

About PerkPerk (formerly TravelPerk) is a cutting-edge platform dedicated to revolutionizing travel and spend management. Our innovative tools are designed to eradicate the tedious, manual tasks that hinder productivity, automating everything from travel reservations to expense tracking and invoice management. We strive to eliminate shadow work that consumes precious hours, diminishes morale, and stifles innovation, empowering our users to focus on what truly matters.Trusted by over 10,000 companies globally, including industry leaders like Wise, On Running, Breitling, and Fabletics, we address a staggering productivity loss of seven hours per employee each week, a $1.7 trillion challenge in the workforce.Since our inception in 2015, Perk has evolved into a dynamic global organization with a workforce of more than 1,800 professionals across 12 offices, headquartered in London and Boston. We blend innovation, control, and simplicity to transform business operations and enhance workplace satisfaction.Driven by values such as ownership, delivering a 7-star experience, and teamwork, we place significant emphasis on curiosity, purpose, and mindset as key drivers of potential. Our diverse talent team comprises top experts from the travel and SaaS sectors, representing over 70 countries. If you are passionate about making a real impact and transforming how millions experience work, we would love to welcome you to our team.Learn more about us at www.perk.com.The Role:As a Senior Implementation Specialist, you will spearhead the onboarding of new customers onto the Perk platform, offering them tailored advice to enhance their overall experience. Your role will involve guiding clients from their initial signup through to successful platform launch, providing consultative, administrative, technical, and educational support to ensure maximum utilization of the Perk platform.

Join SGS as a Technical Leader in Mining Operations and be at the forefront of advancing mining technology and safety practices. As a key member of our team, you will oversee inspection and field testing operations, ensuring compliance with industry standards while fostering a culture of innovation and excellence.We are looking for a driven individual who is eager to learn and grow within the mining sector. You will collaborate with a diverse team of experts, and your contributions will directly impact the efficiency and safety of mining operations.

Join Convera as a Senior Customer Implementation Specialist in our Rome or Madrid office (hybrid work environment).In this pivotal role, you will take charge of the implementation process for intricate customer engagements, delivering high-level technical expertise and project management. You will manage critical projects, mentor junior staff, and actively participate in refining our implementation methodologies. The ideal candidate will possess extensive experience in customer implementations, exceptional problem-solving abilities, and a passion for customer interaction.Your responsibilities will include:Leading comprehensive implementations for large or complex customer projects, ensuring successful deployment and user adoption.Serving as a trusted advisor, assisting clients with the technical and operational aspects of implementation.Mentoring junior implementation specialists, offering guidance and support when required.Crafting detailed project plans, including timelines, resource allocation, and risk management strategies.Troubleshooting and resolving complex technical issues during implementation, escalating to engineering teams as needed.Collaborating with cross-functional teams to meet customer-specific requirements and ensure alignment with product capabilities.Continuously assessing and enhancing implementation processes for improved efficiency and client satisfaction.Providing feedback to Product and Engineering teams based on insights gained from customer implementations.

Are you ready to make a difference? At Cabify, we are dedicated to transforming urban environments into better places to live. We drive sustainable and efficient mobility that connects passengers and drivers with just one click. While one day cities may not need private cars, there is still much work to be done. Will you join us on this journey? About Your Team The Customer Operations team is central to realizing our value proposition. Our mission is to ensure that the company's strategy is efficiently, reliably, and frictionlessly communicated to all our audiences through robust customer systems and processes. We operationalize the brand's promises, industrializing knowledge to deliver superior service in every market we operate. Role Mission As a member of Customer Operations, your primary goal will be to lead the implementation of strategic enhancements throughout the user lifecycle, ensuring our processes are flexible, analytical, and focused on operational excellence. How Will You Help Us Achieve Our Mission? You will represent Customer Operations in multidisciplinary teams (squads), fostering trust in multicultural environments. You will analyze crucial data and information to identify best practices and improvement opportunities in the customer journey. You will design agile processes and systems that adapt to the ever-changing landscape of the industry and market. You will coordinate cross-functional improvement projects that directly impact the experience and loyalty of our audiences. You will oversee the achievement of milestones by establishing a culture of accountability and continuous improvement.

Join Docplanner as a Customer Success - Churn Prevention and Retention Specialist and play a crucial role in enhancing customer satisfaction and loyalty. You will be responsible for identifying at-risk customers, implementing retention strategies, and ensuring our clients fully utilize our platform to achieve their goals.Key responsibilities include analyzing customer feedback, collaborating with cross-functional teams to improve service offerings, and developing personalized engagement plans to reduce churn rates. Your analytical skills and customer-centric approach will be instrumental in fostering long-term relationships with our clients.

Location: Barcelona, Catalonia, Spain (Hybrid: at least 3 days in-office)Languages: English and German required CloudTalk develops an AI-driven business communication platform, used by over 4,000 sales and support teams worldwide. Backed by $28 million in Series B funding in January 2024, CloudTalk is trusted by companies such as Deel, Nokia, Glovo, and Revolut. The company aims to unify sales and customer service workflows, making every conversation more productive. Role overview The Customer Success Manager helps clients adopt CloudTalk’s solutions and realize long-term value from the platform. This role centers on building strong relationships, supporting renewals and expansions, and ensuring customers benefit fully from CloudTalk’s features. What you will do Guide customers through adoption and ongoing use of CloudTalk products, focusing on maximizing value. Serve as a product expert, share best practices, and collaborate with Technical Consultants to help clients use advanced features. Monitor customer health by analyzing usage data, identifying issues, and using analytics tools such as Velaris to support retention. Work with Sales and Product teams to ensure smooth handoffs, share customer feedback, and contribute to product improvements. Who thrives here This position suits those who combine a consultative, empathetic approach with a results-focused mindset. Managing a portfolio of clients requires balancing relationship-building with strategic thinking and attention to outcomes. What CloudTalk offers Work at a rapidly growing SaaS company in Europe Hands-on experience with AI solutions in a growing market Collaboration with a diverse, global team across Europe, the US, and Asia (remote and in-person) Personalized 1:1 coaching and mentorship Opportunity to contribute as CloudTalk pursues $100M ARR Get to know the team on Instagram

Role overview Jobgether seeks a Customer Success Manager based in Spain to support a partner company. The position centers on helping enterprise and mid-market customers maximize value from an advanced AI platform. Success in this role means guiding clients through adoption, integration, and ongoing use of AI-driven solutions. Main responsibilities Develop and sustain strong relationships with senior stakeholders at client organizations Translate client business objectives into actionable, data-informed strategies using AI tools Lead customers through onboarding and integration of the AI platform Oversee complex customer programs that may shift as requirements evolve Provide technical troubleshooting and ongoing support as needed Take commercial responsibility by influencing renewals and spotting growth opportunities What success looks like Clients achieve tangible, measurable results from their AI projects Customer relationships remain positive and productive over time Opportunities for renewals and upsells are recognized and acted upon Work environment This role fits someone who adapts well to changing priorities and uncertainty. The team values both strategic thinking and hands-on problem solving, working together to support customer success.

Join Instagrid and be part of the clean-tech revolution in Northern Spain! Our mission is to empower professional workers to transition away from combustion generators, providing them with a safe, efficient, and eco-friendly energy solution.As the Customer Success Manager (f/m/d) for Northern Spain, you will serve as the key liaison for our major clients, reflecting the core values of Instagrid. Your role is essential in delivering an outstanding user experience and promoting the adoption of our innovative technology.Proactively manage framework agreements with key clients, ensuring a seamless experience with our product offerings throughout all client branches.Cultivate and expand your network within assigned accounts, creatively promoting both established and new applications across various business units.Deliver comprehensive product training and support to users, empowering them to utilize our solutions effectively.Ensure clients have access to all necessary resources to maximize efficiency with our products and address all inquiries thoroughly.Optimize product usage to provide maximum value and impact for our customers.

Join our dynamic Customer Success team at Darwin AI, where we are dedicated to empowering our clients through innovative technology and artificial intelligence. We seek an enthusiastic and proactive Customer Success Executive who appreciates the significance of delivering outstanding client satisfaction. This role is ideal for someone who excels at nurturing long-term customer relationships and enjoys utilizing data and AI tools to enhance client success with our platform.As a Customer Success Executive, you will be pivotal in guiding our clients towards achieving their objectives, driving product adoption, and minimizing churn. You will serve as the primary liaison for our customers, offering continuous support and forward-thinking solutions to facilitate their business growth using Darwin AI.Key Responsibilities: Oversee the ongoing relationships with designated customers, acting as their main contact for support, updates, and optimization of AI solutions. Facilitate Monthly Business Reviews (MBRs) to evaluate customer satisfaction, assess AI performance, and pinpoint areas for improvement. Engage proactively with clients to discover new use cases, relay product updates, and ensure they are extracting maximum value from our AI solutions. Regularly monitor client accounts for signs of churn risk and collaborate with internal teams to devise strategies aimed at enhancing engagement and retention. Conduct training workshops to boost customer proficiency and encourage deeper integration of our tools. Analyze customer feedback and usage data to identify trends, insights, and potential areas for enhancement. Collaborate closely with Customer Support, Product, and Engineering teams to escalate and resolve technical issues while providing feedback for product enhancements. Maintain precise records of customer interactions and progress utilizing Planhat and other CRM tools.

Join PlanRadar as a Customer Success Manager focusing on the DACH region (Germany, Austria, Switzerland). In this pivotal role, you will be responsible for fostering strong relationships with our clients, ensuring their successful adoption of our platform, and driving customer satisfaction. Your expertise will be crucial in guiding clients through the effective use of our software, ultimately leading to their success and growth.As a member of our dynamic team, you will have the opportunity to work in a vibrant environment that values innovation, collaboration, and professional development. We are looking for a proactive individual who is passionate about customer success and has a proven record in enhancing client experiences.

At Lighthouse, we are dedicated to transforming the commercial strategy within the hospitality sector. Our cutting-edge commercial platform simplifies complex data, equipping businesses with actionable insights, sophisticated pricing tools, and innovative business intelligence, helping them reach their maximum revenue potential.Supported by $370 million in Series C funding and driven by a relentless pursuit of growth, we have integrated five companies into our journey, achieving over $100 million in ARR in 2024. Our diverse team of more than 850 professionals across 35 countries represents 34 nationalities.Lighthouse is more than just a workplace; it's a vibrant community. Together, we are committed to revolutionizing the hospitality industry in a fun and collaborative environment. Are you prepared to join us on this exciting journey? Your Role:As an Implementation Specialist, you will play a crucial role in onboarding our new customers to Lighthouse, particularly focusing on the direct products from The Hotels Network. You will serve as the primary technical advisor for our clients during the vital post-sales phase, assisting them through the setup process, addressing inquiries, and resolving technical issues to ensure an optimal onboarding experience. Collaboration with Sales, Product, and Technical teams is key, enabling you to leverage AI tools and internal resources for enhanced efficiency.Areas of Impact:Account Activation: Manage the complete client onboarding journey, from initial setup to successful account activation, with regular follow-ups.Client Technical Support: Assist clients with the technical installation of our scripts, offering hands-on support and troubleshooting to ensure a successful setup.Communication: Act as the primary contact for our French-speaking clients, ensuring effective communication and project completion within deadlines.Sales Collaboration: Work closely with Sales Managers to facilitate a swift and smooth transition of new accounts.Technical & Integration Coordination: Collaborate with technical and partnership teams to manage integrations and prioritize requirements.Data Monitoring: Track initial client data and platform metrics to ensure everything operates correctly post-setup.Knowledge Sharing: Document processes and contribute to the team's collective knowledge, enhancing overall team efficiency.

Role overview The Customer Success Specialist at jobgether supports clients during morning hours in Spain. The focus is on helping customers use jobgether’s services effectively and ensuring their needs are addressed. Key responsibilities Respond to customer inquiries and answer questions in a timely manner Identify challenges and offer practical solutions to resolve issues Develop and maintain strong, ongoing relationships with clients Work closely with other teams to provide a smooth customer experience Location and schedule This role is based in Spain and follows a morning work schedule.

At Lighthouse, we are dedicated to transforming the commercial strategy landscape for the hospitality sector. Our state-of-the-art commercial platform simplifies data complexities, equipping businesses with actionable insights, advanced pricing mechanisms, and innovative business intelligence tools to maximize their revenue potential.With a robust backing of $370 million in Series C funding and a relentless pursuit of growth, we have integrated five companies into our ecosystem and achieved over $100 million in Annual Recurring Revenue (ARR) in 2024. Our diverse team of more than 850 professionals across 35 countries embodies 34 different nationalities.At Lighthouse, we cultivate more than just a workplace; we are a vibrant community. Collaborative and enjoyable, we are deeply committed to revolutionizing the hospitality industry together. Are you prepared to join us and shine as part of the most exhilarating journey in this field? What You Will DoAs an Implementation Specialist, you will play a vital role in the client experience by onboarding new customers to Lighthouse, particularly focusing on the direct products from The Hotels Network. You will serve as the primary technical consultant for our clients during the critical post-sales phase, guiding them through the setup process, addressing inquiries, and resolving technical challenges to ensure a seamless onboarding journey. You will collaborate with Sales, Product, and Technical teams, utilizing AI tools and internal resources for enhanced efficiency.Where You Will Have ImpactAccount Activation: Oversee the entire client onboarding cycle, ensuring successful account activation through proactive management and consistent follow-up.Client Technical Support: Provide guidance to clients during the technical installation of our scripts, offering hands-on assistance and troubleshooting to guarantee a smooth setup.Communication: Act as the primary contact for our German-speaking clients, ensuring clear communication and timely project delivery.Sales Collaboration: Work closely with Sales Managers to ensure a swift and seamless transition of new accounts.Technical & Integration Coordination: Collaborate with technical and partnership teams to manage integrations and prioritize technical requirements.Data Monitoring: Track initial client data and platform functionality to ensure everything operates correctly post-setup.Knowledge Sharing: Enhance team efficiency by documenting processes and sharing knowledge within the team.

At Cabify, we aim to revolutionize urban mobility to enhance people's lives. We are a cutting-edge technology platform connecting individual users and businesses to transportation solutions tailored to their needs. Join a team committed to innovation, sustainability, and talent development! Role Mission: The Head of B2B Mobility will take charge of leading Cabify Spain's B2B strategy and its comprehensive execution. Your mission will be to evolve the business vision to solidify the profit and loss of the vertical, drive sales growth, and ensure efficient execution aligned with corporate market needs (SaaS, transportation, and support). How You Will Help Us Achieve Our Mission:Strategic Leadership: Evolve and implement the Corporate unit's strategy, connecting it with the company's global vision.P&L Management: Budget planning and resource control to maximize ROI and ensure EBITDA objectives are met.Customer-Centric Approach: Adapt service solutions (Long Tail, Enterprise, and KAM) according to the evolving needs of clients.Operational Excellence: Define and optimize processes across the commercial funnel (SDR, Sales, and Success) through analytical frameworks and continuous improvement.Talent Development: Build and lead high-performance teams, fostering a culture of collaboration and meritocracy.

Ukio is growing its presence in Barcelona and across Europe, providing fully furnished apartments for flexible stays. The company removes the hassle of traditional rentals by offering straightforward, beautifully designed living spaces for individuals and businesses. Backed by leading European venture capital and recognized among Spain’s top startups, Ukio is expanding its team to reach new markets and deliver on ambitious growth plans. The team values diversity, collaboration, and integrity. Autonomy and ownership are encouraged, and team members come from a wide range of backgrounds and interests. Regular events and a supportive culture make Ukio an engaging place to work. Role overview The B2B Sales Specialist will focus on growing Ukio’s corporate housing solutions in Barcelona, while also supporting strategic markets elsewhere. This role is key to meeting occupancy and revenue goals, building strong relationships with corporate clients, and ensuring their satisfaction. The position offers autonomy and the chance to help shape business outcomes in a startup setting. What you will do Lead and support the sales team with daily strategic initiatives. Manage the full B2B sales cycle, from generating leads to closing complex deals. Convert leads into long-term partnerships to strengthen Ukio’s market presence.

CLO Virtual Fashion is at the forefront of the apparel industry, innovating the future of fashion with state-of-the-art 3D clothing simulation technology. Our comprehensive platform supports every aspect of the fashion lifecycle, from conceptualization and design to production, marketing, fitting, and styling.Established in 2009, CLO has developed a robust digital fashion ecosystem, powered by advanced simulation algorithms that merge the physical and virtual realms of fashion.Our suite of tools—including CLO, Marvelous Designer, and Jinny—facilitates efficient garment creation, while platforms like CLO-SET and CONNECT enhance collaborative efforts, content management, and digital asset workflows. With our intelligent tagging technology, CLO connects both physical and digital garments, fostering a sustainable and integrated fashion framework for the future.As a global leader in digital fashion, CLO operates across 16 offices in 13 countries, with strategic locations in Asia, North America, Europe, and South America. In response to the growing demand for immersive and technology-driven fashion solutions, CLO continues to broaden its international presence, bolstered by a rapidly expanding global user base and a forward-thinking vision.

The Technical Customer Success Manager at Jobgether works closely with clients in Spain to help them succeed with the company’s solutions. This position combines technical knowledge with a focus on building strong, trust-based relationships. What you will do Guide new clients through onboarding, making sure they get up to speed with Jobgether’s products. Deliver training sessions to help customers use features effectively. Provide ongoing support to address questions and resolve issues as they arise. Encourage product adoption and help clients get the most value from the platform. Role focus This role centers on customer satisfaction and technical support. Success comes from helping clients achieve their goals and making sure they have a positive experience with Jobgether’s offerings.