Technical Customer Success Specialist - LATAM

🌍 Transforming Security for Developers.At Aikido Security, we're revolutionizing the way developers interact with security tools. Our mission is to alleviate the challenges posed by traditional security tools that disrupt workflows, delay releases, and create bottlenecks in software development. Our developer-centric security products empower teams to minim…

Jobs for Humanity is hiring a Customer Success Agent to support customers in the Latin American region. This role is based in San Francisco and centers on building strong relationships with clients, acting as their main contact for questions and support. Role overview The Customer Success Agent serves as the first point of contact for customers, providing guidance and resolving issues as they arise. The position focuses on delivering attentive service and ensuring each customer feels supported throughout their experience. What you will do Respond to customer inquiries and offer timely assistance Work to maintain high levels of satisfaction among clients in the Latin American market Support the company’s mission to empower individuals through excellent service Requirements Strong commitment to customer satisfaction Ability to communicate effectively and help others Interest in serving the Latin American market

As a Sales Engineer at Datadog, you will play a pivotal role in qualifying and securing opportunities with our esteemed customers and partners across the LATAM region. Your technical expertise will shine through in engaging sales presentations, compelling product demonstrations, and by supporting crucial technical evaluations (POCs). You will also collaborate closely with our product team, providing valuable insights based on customer feedback and competitor analysis to help steer feature prioritization. Additionally, your role will involve liaising with various teams to address customer concerns, escalate bug issues, and represent our brand with pride. If you are eager to be part of a dynamic, enthusiastic team that offers limitless growth opportunities, we would love to hear from you! At Datadog, we cherish our office culture, which fosters strong relationships and collaboration, and sparks creativity. We operate on a hybrid work model, empowering our Datadogs to achieve a work-life balance that suits their needs.

KnowBe4 supports over 70,000 organizations in managing human risk and building a stronger security culture. With more than 15 years of experience, the company focuses on helping businesses protect themselves from new and evolving threats, including deepfakes and attacks powered by artificial intelligence. The HRM+ platform brings together risk intelligence, technical controls, and tailored training. These resources enable companies to identify, assess, and address risks related to human behavior within their teams. KnowBe4 believes that cybersecurity and environmental responsibility go hand in hand. The company’s approach to resilience includes a commitment to protecting people, safeguarding data, and caring for the planet.

Discover the nearsure experience! Join our vibrant remote team in LATAM: Engage through enjoyable activities such as coffee breaks, tech talks, and team games with colleagues and management. Embrace autonomy: We believe in empowering our employees, fostering open communication, and embracing diversity as our core principles. Your well-being is our priority: Our dedicated People Care team is available from day one to assist with everything from time-off requests to wellness check-ins.Plus, our Accounts Management team ensures seamless, effective client relationships, allowing you to focus on what you do best.Are you ready to grow with us? Here’s what we offer you by joining us! Competitive USD salary – We value your skills and contributions! 100% remote work – Work from anywhere in Latin America!

About UsAt Remote Talent LATAM, we specialize in connecting exceptional Latin American talent with top-tier U.S. marketing agencies. Our mission is to facilitate a seamless hiring experience, ensuring alignment between candidates' skills, company cultures, and professional goals. While we do not directly employ candidates, we serve as a reliable partner, bridging the gap between outstanding talent and evolving opportunities.About the ClientOur client is a renowned U.S.-based contracting firm that excels in commercial painting and architectural millwork, dedicated to delivering superior craftsmanship, exceptional value, and complete client satisfaction. They prioritize 'win-win' relationships with clients, partners, and suppliers throughout all stages of project execution.Position OverviewWe are on the lookout for a skilled Project Coordinator to assist in the planning, execution, and successful completion of multifamily and commercial painting projects. In this role, you will collaborate closely with the Project Manager to ensure timely project delivery that adheres to scope and company standards. Your responsibilities will include coordinating with clients, suppliers, and on-site teams, maintaining project documentation, and facilitating overall workflow from initiation to project closeout.Key ResponsibilitiesProject Start-Up:Analyze contract agreements, project scope, schedules, and drawings to fully understand project requirements.Facilitate the submission of necessary documentation to General Contractors (insurance, contracts, submittals, samples, bonds, etc.).Support internal kick-off meetings to ensure team alignment.Ongoing Project Management:Maintain and update project logs (RFI, Submittal, ASI, SK, Drawings) and escalate any outstanding items.Review daily reports, project photos, and safety documentation for thoroughness and accuracy.Organize and categorize electronic documents; verify that contracts, insurance, and bonds are up-to-date.Assist the Project Manager in preparing and distributing meeting minutes, short interval schedules, and change orders.Communicate with clients to provide updates on change order logs and project progress.Upload and manage drawings/specifications in Procore.Project Closeout:Prepare Warranty Letters and confirm accurate project completion dates.Coordinate the delivery of attic stock and final documentation to clients.

At MedScout, we are dedicated to empowering MedTech commercial teams with essential data, insights, and tools that facilitate groundbreaking medical innovations for patients in need. Our ambition is to create a premier revenue acceleration platform that combines cutting-edge medical claims intelligence with a user-friendly experience tailored specifically for sales professionals in the medical device and diagnostics sector.Having raised $31.8M, we are excited to expand our Customer Success team. Our achievements have stemmed from the strong relationships and partnerships we have fostered with our clients, and we look forward to nurturing these connections further. As Customer Success Managers, we act as strategic partners alongside our clients throughout their entire journey.Are we a fit for each other?As a growing company, we prioritize operational values over day-to-day tasks. We seek individuals who resonate strongly with the following core principles:Effort on our inputs: We prepare meticulously, give our best effort, and adapt quickly. Emphasizing good practices and a strong work ethic cultivates a winning culture and successful organization.Earn Trust: We honor our commitments to clients, partners, and each other. Active listening, honest communication, and respectful treatment of others are paramount. We strive to embody empathy, inclusivity, and intellectual integrity.Intelligence Drives Operations: We commit to continuous learning and possess the humility to adjust our assumptions when necessary.Hire And Develop The Best: High performers thrive in strong teams. We aim to elevate standards with each hiring and promotion, diligently identifying and nurturing high-potential talent.Take Decisive Action: Continuous improvement is achieved through a hypothesis-driven approach with a focus on rapid experimentation.How will you help build this company?You Operate with Autonomy: Take charge of managing complex, high-value accounts, nurturing relationships from end users to C-suite executives...

Join Tonkean, the world's pioneering customizable process experience platform, where you can create intelligent automations that seamlessly integrate with the applications your organization utilizes. Our platform empowers employees by democratizing access to innovative technologies typically reserved for highly skilled developers, allowing them to redirect their focus towards high-value tasks while automating low-value ones. With our solution, you can effortlessly analyze and route unstructured requests from any source, ensuring smooth collaboration across teams while tracking action items effectively. Designed for all levels of technical expertise, Tonkean guarantees process adoption without the need for extensive change management, as it is completely no-code.At Tonkean, we are committed to achieving compliance, operational excellence, and efficiency through high levels of process adoption. To achieve this, we strive to create processes that enhance the employee experience, catering to their needs and preferences while addressing their challenges.We are looking for a seasoned and empathetic Customer Success Manager to join our team and play a pivotal role in shaping the future of our customer success function. In this position, you will collaborate with high-revenue enterprise clients across various industries to drive adoption, retention, and growth. Your primary responsibilities will include cultivating strong relationships with executive stakeholders, guiding them through the customer lifecycle, and ensuring they achieve measurable business outcomes through Tonkean.This role is perfect for an experienced Customer Success professional who excels in dynamic environments, takes a strategic approach, and is genuinely passionate about delivering customer value. You will influence the evolution of Tonkean’s success model, work cross-functionally with sales and product teams, and act as a trusted advisor to our most strategic accounts.

As a Customer Success Manager at Dropbox, you will play a crucial role in ensuring our clients maximize their use of our innovative platform. You will build strong relationships, understand client needs, and guide them towards achieving their goals using Dropbox's solutions.This position demands exceptional communication skills, a strong analytical mindset, and a genuine passion for helping others. You will collaborate closely with cross-functional teams to deliver an outstanding customer experience and drive adoption of our products.

Founded in 2004, NetBrain Technologies, Inc. is a pioneer in no-code network automation. Our innovative Next-Gen platform empowers IT operations teams to seamlessly scale their hybrid multi-cloud connected networks by automating critical processes such as Diagnostic Troubleshooting, Outage Prevention, and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers rely on NetBrain’s platform for their operational success.What We NeedWe are looking for a strategic Senior Customer Success Manager to spearhead post-sales engagement across our key accounts. In this pivotal role, you will serve as a trusted advisor—enhancing product adoption, maximizing customer value, and driving renewals and growth in close collaboration with our Sales team. Candidates must reside in the Midwest region to effectively support assigned accounts.What You'll DoOversee the customer lifecycle post-implementation, coordinating communications to ensure customer success and effective usage of our platform.Build and maintain a trusted advisor relationship that encompasses both technical expertise and strategic account management.Collaborate closely with Regional Vice Presidents from the Sales team to drive renewals and upsell opportunities within our largest accounts.Foster customer satisfaction and loyalty by deeply understanding their critical business challenges and delivering tailored solutions.

About the RoleAt Shipium, we are revolutionizing the supply chain industry. We are in search of a dynamic and relationship-focused Customer Success Manager (CSM) who will not just manage accounts but inspire, empower, and facilitate our customers in maximizing their investment’s potential.As the foremost advocate for your designated portfolio, you will promote product adoption, conduct meaningful Quarterly Business Reviews (QBRs), and ensure our customers meet their long-term objectives. If you excel at fostering loyalty, minimizing churn, and serving as a strategic advisor for SaaS solutions, we are eager to connect with you.What You Will DoDrive Value & Adoption: You will conduct post-implementation kick-offs to ensure seamless transitions. Reinforcing platform insights and showcasing accelerated "time to value" for each client will be key.Relationship Management: Cultivating enduring relationships with clients, guiding them through their journey, and advocating for their needs will be essential.

Role overview Calabrio seeks a Customer Success Manager to lead a remote team supporting Verint customers throughout the United States. This position guides Customer Success Managers as they help clients adopt the Verint platform, achieve measurable results, and build ongoing partnerships. The manager shapes the team’s operating model, oversees renewal processes, tracks customer health, and implements playbooks to drive retention and expansion. Success in this role includes meeting revenue goals, fostering CSM growth, and collaborating closely with Sales, Product, Marketing, and Professional Services to ensure customers realize value from their investment. Team leadership and development Lead, mentor, and develop a team of Customer Success Managers with varied experience. Manage all stages of the employee lifecycle: hiring, onboarding, performance reviews, professional growth, and performance management. Establish a regular team cadence through account health reviews, forecasting, and strategic planning. Set clear expectations for CSM activities, deliverables, and customer outcomes, holding the team accountable to these standards. Provide structured training in executive engagement, business review presentations, storytelling for value realization, and identifying expansion opportunities. Balance team workload for fair account coverage and manageable capacity. Revenue and customer success management Oversee team performance on revenue retention and expansion pipeline targets, particularly those from customer success qualified leads (CSQL). Ensure the team documents customer outcomes, capturing success stories and measurable results. Drive timely renewals by identifying risks early and acting proactively. Supervise creation and qualification of CSQL pipeline, ensuring expansion opportunities move through approval and staging. Monitor customer health scores, adoption rates, and risk signals at the portfolio level, responding quickly to signs of churn or contraction. Ensure regular customer check-ins, success planning, and business reviews are consistently carried out across accounts. Customer engagement and escalation Act as the escalation point for accounts at risk, engaging directly with customer executives to resolve issues and protect revenue. Participate in strategic customer meetings, executive business reviews, and renewal conversations to reinforce Verint’s commitment to customer success.

Join Us in Revolutionizing the Grocery ExperienceAt Instacart, we are passionate about bringing people together through food. Our mission is to ensure that everyone has access to the groceries they love, giving them more time to enjoy moments with family and friends. While many see grocery delivery as a simple service, we view it as a complex, exciting opportunity to meet the diverse needs of our community. We provide essential services that our customers depend on for their grocery and household needs, while also creating flexible earning opportunities for our Instacart Personal Shoppers.Instacart has become a vital resource for millions, and we are expanding our team to continue pushing our shopping cart forward. If you're eager to make a significant impact and do your best work, we welcome you to join us.Embrace Flexibility with InstacartOur team operates on a Flex First model, allowing employees the freedom to choose where they work best—be it from the comfort of home, a cozy office, or a favorite café—while fostering community through regular in-person events. Discover more about our flexible work approach.Position OverviewThe Customer Success team collaborates with our CPG clients to enhance value creation and satisfaction through Eversight’s innovative SaaS solutions. As a Customer Success Manager, you will oversee the entire customer journey, which includes onboarding clients, guiding them through the micro-testing and data mining processes to derive valuable insights, and consulting with CPG companies on implementing these insights effectively within their organizations. Your ultimate goal will be to assist customers in executing successful promotions and revenue-boosting strategies at scale. This role offers a unique opportunity to experience the excitement and challenges of introducing groundbreaking capabilities to transform the market.Eversight by Instacart represents our data and SaaS division, recognized as a leader in AI-driven promotion optimization and insights. Renowned global brands and retailers rely on the Eversight platform to refine promotional strategies in response to market dynamics, ensuring higher ROI on promotional investments. Eversight by Instacart’s Data Solutions are driving significant margin and sales volume improvements for leading companies like Coca-Cola, Frito-Lay, Haleon, and more.

Senior Customer Success Manager (AMER)About NotabeneNotabene is revolutionizing the infrastructure that facilitates the movement of money in the digital economy. We are advancing beyond our compliance foundations to empower the next generation of digital financial services among regulated institutions with unmatched efficiency. With nearly 50 employees spread across 14 countries and having recently completed our Series B funding round last November with support from prominent investors, including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we seek talented individuals like you to help shape the future of the cryptocurrency industry.Your Impact:At Notabene, our customers' success is at the core of our mission, and our Customer Success team is pivotal to that. As part of the Customer Success team, you will play a crucial role in shaping our Customer Success strategy while also managing and driving the growth of accounts in your portfolio. You will become a trusted advisor to our customers, leveraging data-driven insights to maximize the value they derive from Notabene’s products and services. A significant aspect of your role will involve overseeing the post-sales commercial journey, focusing on customer renewals and upselling within your portfolio.This is an exciting opportunity to join a vital function that will support our growth and expansion.Success Metrics Within One Year:You have positively impacted the net retention rate of your portfolio.You can confidently articulate knowledge of our products and the broader industry landscape.Customers trust you to support them in achieving their objectives.You can effectively manage commercial discussions, proactively identify and address risks, and successfully renew and grow your portfolio.Your Responsibilities:Overseeing the post-sales customer journey, encompassing onboarding, adoption, renewals, and upselling.Building, nurturing, and sustaining long-term relationships with stakeholders in assigned accounts while proactively identifying and reporting on key customer health metrics.Providing expertise, education, and guidance to customers as they implement their Travel Rule Compliance programs.Driving customer upsells by identifying, qualifying, and advocating for upgrade opportunities.

As an Enterprise Customer Success Manager at Verifiable, you will play a pivotal role in ensuring our enterprise clients achieve their goals and derive maximum value from our services. Your responsibilities will include building strong relationships with key stakeholders, guiding clients through the onboarding process, and providing ongoing support to ensure their success. You will collaborate closely with internal teams to address client needs, enhance product adoption, and drive customer satisfaction.

ABOUT THE ROLE:As the Customer Success Manager at Tapcheck, you will be a pivotal leader with a strong focus on execution, responsible for overseeing the daily operations of our Customer Success organization. You will serve as the operational support to the Director of Customer Success, ensuring the team consistently achieves exceptional customer results in areas such as onboarding, adoption, retention, and revenue expansion.In this role, you will focus on team leadership, coaching, and driving operational excellence. You will manage a team of Customer Success Managers and Onboarding Managers, ensuring that existing programs are executed effectively while continuously seeking opportunities for performance enhancement through data analysis, coaching, and process optimization. This position is ideal for a true builder.Success in this role entails leading a metrics-driven Customer Success team that excels in customer adoption, retention, and revenue generation while ensuring an outstanding customer experience. A demonstrated builder mindset, along with experience in scaling Customer Success programs and systems within rapidly growing organizations, is essential.You will also contribute to the evolution of Tapcheck’s Customer Success strategy by implementing scalable engagement strategies, utilizing automation and AI-driven insights to amplify customer impact while enhancing operational efficiency.This role offers both remote and hybrid options. Employees who are located within 30 miles of Plano, TX, are required to work in the office Tuesday through Thursday. Candidates residing outside of this radius may be considered for a fully remote position based on qualifications and business needs.

Join Our Team as a Customer Success Manager!Are you passionate about ensuring customer satisfaction and driving success? We are looking for a dedicated Customer Success Manager to support our clients remotely. This role is pivotal in fostering strong relationships and ensuring that our customers derive maximum value from our innovative hiring software.At Lever, we believe that our employees are our greatest asset. Our culture is built on collaboration, innovation, and a commitment to excellence. As a member of our team, you will contribute to shaping the future of recruitment technology.

Join our dynamic team as a Customer Success Manager, where you will play a pivotal role in shaping the success of our clients. In this fully remote position, you will engage with customers to ensure they derive maximum value from our innovative hiring software.At Lever, we are on a mission to revolutionize the recruitment landscape. Our platform is trusted by industry giants like Netflix, Shopify, and Spotify, and we pride ourselves on our people-first culture and commitment to excellence. We invite you to become a part of our journey as we continue to lead the way in talent acquisition.

As a Customer Success Manager at ditto, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our products. Your primary focus will be to foster strong relationships, provide exceptional support, and drive customer engagement. You will work closely with our clients to understand their needs and help them navigate our services effectively.Your responsibilities will include onboarding new clients, conducting regular check-ins, and providing insights on product usage to help customers maximize their benefits. We are looking for a proactive individual who is passionate about customer satisfaction and thrives in a fast-paced, remote environment.

Role Overview Material Security seeks a Senior Scaled Customer Success Manager to build lasting partnerships with SMB and Mid-Market clients. This remote position focuses on customers with fewer than 2,500 seats, serving as their main point of contact and ensuring they receive attentive, reliable support. The goal: deliver a customer experience that earns trust and loyalty at scale. What You Will Do Act as the primary liaison for a portfolio of SMB and Mid-Market customers Work closely with Go-to-Market and Engineering-Product-Design teams to support smooth onboarding, product adoption, and ongoing satisfaction Help shape and refine the processes and tools used by the Scaled Customer Success team Promote retention by addressing client needs and strengthening relationships over time Team and Collaboration This role joins the Scaled Customer Success team, which is actively developing new approaches to support a growing customer base. Expect to collaborate across teams and influence how Material Security delivers value to every client.