Customer Support Specialist II - Full Time

Role Overview Truelink Financial is hiring a full-time Customer Support Specialist II. This remote position supports clients throughout the United States. The role centers on assisting customers with questions, resolving issues, and offering guidance related to Truelink Financial's services. What You Will Do Respond to customer inquiries and requests Trouble…

Role Overview The Oceanac seeks a Cook II for the Employee Dining Room in Atlantic City, New Jersey. This is a full-time position focused on preparing and presenting meals for staff members. What You Will Do Prepare and cook a variety of dishes for the employee dining room Ensure each meal meets The Oceanac’s quality standards Support a positive dining experience for team members Location Atlantic City, New Jersey, United States

Join Cprime as a Customer Support Specialist II, where you will play a crucial role in delivering exceptional service to our clients. You will be the first point of contact for customer inquiries, troubleshooting issues, and providing solutions to enhance customer satisfaction. Your expertise will contribute to building strong customer relationships and ensuring their needs are met effectively.

Join Rapsodo as a Customer Support Specialist, where you will be the voice of our brand, delivering exceptional service to our valued customers. In this role, you will handle inquiries, troubleshoot issues, and provide product guidance to ensure customer satisfaction. Your expertise will help us maintain our reputation for outstanding support in the sports technology industry.

ABOUT UNITUnit stands at the forefront of embedded finance, providing innovative and ready-to-launch financial solutions to a diverse clientele. Our services, which include banking and capital options, serve millions of end-users across approximately 100 partners such as Wix, Honeybook, and Relay.As experienced founders with a strong technical background, we are dedicated to building a thriving organization where we take pride in our contributions. Our products facilitate over $40 billion in transactions annually and handle more than 12 million API calls each day. We have successfully raised over $160 million from leading investors, including Insight, Accel, and more than 60 angel investors.The RoleWe are seeking a Part-Time Customer Support Specialist to enhance our dynamic Support team. Reporting directly to the Support leadership, this pivotal position is essential for delivering outstanding service to our customers while contributing to the improvement of our product and internal workflows.This part-time role requires an approximate commitment of 20 hours per week. From your first day, you will engage with real customer challenges and be empowered to make a significant impact within our organization.Key ResponsibilitiesManage, respond to, and triage customer support inquiries across various platforms.Escalate complex or high-impact issues and collaborate with cross-functional teams (Product, Engineering, Operations) to facilitate timely resolutions.Assist in the creation and upkeep of internal and external support documentation, FAQs, and training resources.What We’re Looking ForExceptional attention to detail with the ability to grasp the broader customer and product context.Superior written communication skills and a strong customer-centric approach.Adaptability in learning new tools, systems, and concepts within a fast-paced environment.A collaborative spirit and team-oriented mindset, eager to work across various functions.Genuine interest in fintech, customer support, and the evolution of financial infrastructure.LIFE AT UNITJoining Unit means becoming part of a global team dedicated to fostering a more equitable financial ecosystem. We are a rapidly growing group of passionate individuals who see the big picture and are committed to empowering our clients and their end-customers.

Join our dynamic team as a Coder II at dstaff in Houston, TX! We are seeking passionate individuals who are eager to advance their coding skills in a supportive and professional environment. This full-time position comes with a generous $2,500 sign-on bonus. If you're ready to take the next step in your career, we want to hear from you!

Why Join Us?Brex is revolutionizing the way businesses manage their spending with our AI-driven spend platform. We empower companies—from startups to large enterprises like DoorDash, Flexport, and Compass—to gain control over their finances through integrated corporate cards, banking solutions, and global payments, complemented by user-friendly software for travel and expenses.At Brex, we challenge conventional thinking and encourage collaboration among some of the industry's brightest talents. We are dedicated to fostering a diverse workforce and an inclusive culture, believing that your potential is limitless. We equip you with the necessary resources, tools, and support to propel your career forward.Customer Experience at BrexThe Customer Experience (CX) team is the frontline of the Brex brand, directly influencing customer growth and retention. We provide swift, personalized support while gathering insights that inform product development and policy changes. We work with urgency, empathy, and accuracy to ensure our customers succeed, while also shaping the future of Brex. If you are passionate about solving impactful challenges for ambitious clients, then CX is the perfect fit for you.Your RoleAs a Support Specialist I at Brex, you will play a pivotal role in ensuring our customers are satisfied and productive. You will collaborate closely with Sales, Product, and Engineering teams to establish high standards of customer service, always communicating with empathy and respect.Where You’ll WorkThis role is fully remote, based in Salt Lake City.Key ResponsibilitiesResolve customer inquiries promptly and thoughtfully via email, phone, and chat, leveraging AI tools to enhance service quality and efficiency.Craft personalized, thoughtful responses to a diverse range of customer requests.Analyze incoming requests, identify trends in customer issues, and share insights with the team.Document and report bugs to the Engineering teams for resolution.Contribute actively to team objectives and celebrate successes together.Support the ongoing learning and success of your team by sharing knowledge, mentoring, and assisting with documentation.

Role Overview Oscar is hiring a Full-Time Customer Service Representative based in Arizona. This remote role focuses on supporting clients and ensuring their needs are met with care and attention. What You Will Do Respond to customer inquiries with clear, helpful communication Resolve issues and answer questions to improve satisfaction Build trust and loyalty by providing consistent, reliable support Location This position is remote and open to candidates living in Arizona, United States.

Role Overview highlightta is hiring a Customer Support Specialist in Oklahoma City, Oklahoma. This role focuses on helping clients by responding to questions, solving problems, and supporting a positive customer experience. The work centers on clear communication and timely solutions. What You Will Do Respond to customer inquiries with professionalism and care Troubleshoot and resolve client issues Support customers to ensure their satisfaction with highlightta's services What We Look For Friendly, approachable communication style Professional attitude Comfort working in a busy setting

dhpace is hiring a Customer Support Specialist in Olathe, KS. This position serves as the first point of contact for customers who need assistance. The role centers on delivering prompt and helpful support, ensuring customers receive clear answers and solutions. Role overview As a Customer Support Specialist, the main responsibility is to handle incoming customer requests and questions. The goal is to provide reliable information and resolve concerns efficiently, helping maintain positive relationships with every interaction. What you will do Respond to customer inquiries through various channels Offer timely and accurate solutions to issues or questions Support the team’s commitment to excellent service Requirements Strong communication and problem-solving skills Ability to manage multiple requests with attention to detail Commitment to providing outstanding customer service

Job Title: Customer Support SpecialistBased in Buckhead, Atlanta, CoServe Global Solutions is dedicated to connecting healthcare providers with suppliers, enhancing their business relationships. Our innovative software-as-a-service (SaaS) applications empower buyers and sellers with transparency and information control, fostering effective collaborations for future growth.Position Summary:We are on the lookout for a reliable, driven, and detail-oriented individual with a minimum of 2 years in customer support. As a Customer Support Specialist, your primary focus will be to deliver prompt, professional, and courteous assistance to our customers. You will manage and document requests through our Support Center via phone and email, ensuring effective resolution and feedback.Mission:Our mission is to provide exceptional customer service to the Vendormate user community. By nurturing customer relationships and consistently exceeding expectations, we aim to make every interaction a memorable one.Desired Outcomes:Resolve an average of 5.0 cases per hour.Maintain a quality score of no less than 95%.Achieve customer satisfaction ratings of at least 90%.Ensure an average login availability of 93.5%.Competencies:EfficiencyOrganization and planningAttention to detailProactivityPersistenceResults-orientedTeamworkCustomer service and interpersonal skillsAccountabilityIntegrityPositive attitude

Folio is an innovative software startup dedicated to enhancing profitability in the hospitality sector by streamlining expenditure management. Our cutting-edge financial operations platform revolutionizes the procure-to-pay process, providing operators with unparalleled control and transparency over their financial transactions. Serving over 300 prominent hotels, we are committed to redefining operational efficiency.Having recently completed our Series A funding round, co-led by Construct Capital and Thrive Capital, we are poised for significant growth.We are actively seeking a Customer Support Specialist to offer outstanding service to our hotel clients and partners. In this role, you will represent Folio as the approachable and dependable voice of our brand, guiding customers through our platform, swiftly resolving issues, and ensuring that every interaction leaves them feeling valued and supported. If you have a passion for assisting others, take pride in delivering exceptional service, and thrive in a dynamic environment, this may be the ideal position for you.Key ResponsibilitiesProduct Support: Act as the primary contact for customers, troubleshooting problems and escalating more complex issues as necessary. We primarily use Intercom to manage customer communications via email and messaging.Voice of the Customer: Collaborate with product, design, and engineering teams to enhance our offerings and customer experience, advocating for client needs and priorities. Work closely with Go-To-Market teams to maximize the value our customers derive from Folio.Operational Processes and Documentation: Address operational requests and proactively seek improvements in our processes and workflows. Develop documentation to empower customers to resolve their issues independently and to enhance our internal teams' capabilities.Build with Us: Help shape the future of Folio Support by leveraging AI and advanced technologies as we scale. We are committed to creating a seamless customer experience characterized by personalization, empathy, and efficiency.This position offers significant visibility across the company, allowing you to collaborate directly with founders, engineering, sales, and other teams. This is a unique opportunity to take full ownership of the customer experience as we grow.

Trupanion seeks a Customer Support Specialist to assist pet owners with questions about its services. The main focus is on providing clear information and practical solutions, helping customers feel supported at every step. What you will do Respond to client inquiries with attention and accuracy Offer solutions that enhance the customer experience Guide pet owners as they use Trupanion’s services Schedule This role follows Pacific Time hours to match customer needs and ensure support is available when it matters most. Location Position is based in Seattle.

Job Overview:Join our dynamic and enthusiastic team at CruiseDirect as a Cruise Concierge! We are seeking motivated individuals who are passionate about delivering exceptional sales and customer support. In this role, you will engage with customers over the phone and chat, providing top-notch service, closing sales, and nurturing strong customer relationships.An ideal Cruise Concierge excels in communication and possesses outstanding interpersonal skills. Patience, empathy, and a love for conversation are essential traits. You will advocate for our customers by understanding their needs and negotiating with suppliers when necessary. Problem-solving will come naturally to you, as you will troubleshoot effectively, addressing customer concerns and inquiries with confidence.Your primary goal will be to contribute to the growth of CruiseDirect by providing a WOW experience that leads to positive reviews, awards, and referrals, all while retaining existing customers and attracting new ones.About CruiseDirect:CruiseDirect is a premier online cruise travel provider, dedicated to offering our customers unbeatable deals on cruise vacations. Since our inception in 2001, we have assisted travelers in finding their ideal cruise packages and booking their dream vacations at the best prices. Our commitment to customer satisfaction and comprehensive travel options makes us a trusted partner for cruise enthusiasts.

Join Zocks as a Customer Support Specialist and play a vital role in enhancing our customer experience. We are seeking a dedicated individual who is passionate about helping customers and providing top-notch support. If you thrive in a dynamic environment and possess excellent communication skills, we encourage you to apply!Location and Logistics: This is a hybrid position, requiring you to report to our Denver office for at least 51% of your working hours. You will need to be present in the office 100% of the time during your initial 60 days of employment to facilitate training and integration.Shifts are available from Monday to Friday, with the following options:7am-4pm MST or 9am-6pm MST.Salary: The starting salary for this role is between $70,000 and $80,000, with the potential for a variable bonus based on the company’s performance.Visas: We are unable to provide sponsorship for work visas for this position. Candidates must have authorization to work in the United States.Interview Process: The interview process includes an initial 30-minute call with our recruiter, followed by up to three interviews lasting between 30-45 minutes each. Expect one interview to focus on hypothetical support scenarios. The total estimated time commitment for interviews is up to 3 hours.Please be aware that due to the sensitive nature of our work in the financial services sector, the selected candidate will undergo background and reference checks as part of the onboarding process.

Are you passionate about providing exceptional customer service? Join Alpha Insight Inc. as a Customer Support Specialist and become a vital part of our team dedicated to enhancing client satisfaction. In this role, you will engage with our clients, address their inquiries, and ensure they have a seamless experience with our products and services.

Join Replit as a Customer Support Specialist and play a crucial role in enhancing our user experience! In this dynamic position, you will provide exceptional support to our users, helping them navigate our platform effectively. Your expertise will drive user satisfaction and foster a vibrant community of creators.

Position: Customer Support Specialist 2Contract Duration: 3+ months, with potential for hireLocation: Blue Ash, OH (On-site only, no remote work available)Job Overview:Start Date: March 23Work Schedule: Monday to Friday, 9 AM - 6 PM ESTPay Rate: $20.00 per hourWe are seeking enthusiastic candidates with backgrounds in customer service roles such as call centers, retail, food service, cashiering, dispatch, or banking. As a Customer Support Specialist, you will be responsible for addressing inbound customer inquiries and resolving issues with exceptional service. At Green Dot Customer Support, we value individuals who are passionate about providing outstanding customer experiences, eager to make a positive impact, and committed to their roles. You will play a key role in enhancing team performance and addressing complex customer challenges.Key Responsibilities:Handle customer escalations and complaints with professionalism, adhering to Green Dot policies. Manage inbound and outbound contacts to maintain service levels and productivity. Take ownership of customer issues and collaborate with various teams to ensure timely resolutions. Employ strong negotiation, problem-solving, and conflict resolution skills to address issues effectively and escalate when necessary. Understand and analyze the root causes of complaints to recommend process and product improvements, serving as the customer's voice within the company.

Join CGS Federal as a Senior Data Specialist IIEmployment Type: Full-Time, ExperiencedDepartment: eDiscoveryCGS Federal is actively searching for a highly skilled Senior Data Specialist II with profound expertise in litigation discovery processes to support the EDRM workflow for a significant Federal agency project.At CGS Federal, we unite driven, talented, and innovative individuals to tackle the most pressing challenges faced by the government using state-of-the-art technology. We are looking for candidates who are eager to contribute to government innovation, value teamwork, and can proactively address the needs of their colleagues. We pride ourselves on fostering a supportive environment where our employees can thrive and achieve professional growth through diverse learning opportunities.Key Responsibilities:- Conduct file manipulation, data loading, conversion services, database indexing, and perform quality assurance checks on data loads.- Develop, assess, and enhance methodologies and procedures for file manipulation compatible with COTS products and litigation support applications.- Ensure that incoming productions comply with the relevant ESI specifications.- Execute advanced tasks related to data export from contractor and client databases, including identifying data for export, confirming redactions and other markups, ensuring compliance with ESI specifications, and conducting quality checks on exported data.- Provide support to client attorneys, investigators, and paralegals by tracking and processing incoming documents, managing document review databases, producing documents for opposing parties in litigation, and maintaining records of produced documents. Applications include Everlaw, Relativity, and others.

Join our dynamic team as a Customer Support Specialist, where you will be the first point of contact for our valued customers. Your main responsibilities will include assisting customers with inquiries, troubleshooting issues, and providing exceptional service. This role is crucial in ensuring customer satisfaction and fostering positive relationships.