Senior Analyst, Client Insights at extend | Remote

As a Senior Analyst in Client Insights at extend, you will play a pivotal role in understanding and enhancing client engagement. Your analytical skills will drive actionable insights that inform business strategies, ensuring our clients receive top-tier service and value. You will collaborate with cross-functional teams to gather and interpret data, providin…

About Extend:At Extend, we are transforming the post-purchase landscape for retailers and their customers through innovative AI-driven solutions that elevate customer satisfaction and drive revenue growth. Our all-encompassing platform delivers automated customer service, streamlined returns and exchange management, comprehensive automated fulfillment, and robust product and shipping protection, all complemented by top-tier fraud detection capabilities. By merging cutting-edge technology with outstanding customer service, Extend enables businesses to cultivate trust and loyalty among consumers while optimizing costs and enhancing profitability.Currently, Extend collaborates with over 1,000 prominent merchant partners across diverse sectors, including fashion, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and more. Backed by renowned technology investors, we are headquartered in the heart of San Francisco.Your Role:Act as a key member of the Security Operations team, monitoring and triaging alerts from platforms such as SentinelOne and Wiz. Conduct comprehensive investigations to detect, contain, and mitigate threats and incidents, ensuring a prompt and appropriate response.Proactively identify and evaluate vulnerabilities in both infrastructure and code, collaborating with development and cross-functional teams to resolve issues effectively.Engage in the complete detection lifecycle: model attacker behaviors (MITRE ATT&CK), write and test detections as code across security tools (SentinelOne, Wiz, Okta, AWS CloudTrail), continuously refining to minimize false positives and enhance Mean Time to Detection (MTTD). Support data quality, onboard telemetry, maintain response playbooks, and assist in threat validation across the organization.Assist teams in implementing secure configuration baselines and best practices according to CIS Benchmarks, NIST guidelines, vendor hardening guides, and relevant compliance standards for all company computing assets.Correlate endpoint and infrastructure telemetry to uncover emerging threats. Curate and operationalize intelligence (IOCs, TTPs) into detections and response playbooks, and maintain trusted intelligence feeds.Support Governance, Risk, and Compliance (GRC) initiatives by aligning controls with internal policies and frameworks (e.g., SOC 2, NIST CSF, NYC DFS 500), identifying gaps, aiding audits and evidence collection, tracking remediation, and updating policies and control documentation.Collaborate with engineering and business teams to advocate for security best practices, enhancing the overall security posture.

About Extend:At Extend, we are transforming the post-purchase landscape for retailers and their customers through innovative AI solutions that enhance customer satisfaction while driving revenue growth. Our robust platform provides automated customer service, seamless returns and exchanges, comprehensive fulfillment solutions, and top-tier product and shipping protection, all complemented by our industry-leading fraud detection capabilities. By merging cutting-edge technology with exceptional customer service, Extend enables businesses to foster trust and loyalty, reduce operational costs, and boost profitability.Currently, Extend collaborates with over 1,000 esteemed merchant partners across various sectors, including fashion, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports, and fitness. Supported by some of the most influential technology investors in the field, our headquarters are located in the heart of San Francisco.About the Role:The Fraud Intelligence team is pivotal to Extend's post-purchase protection strategy. We develop advanced analytics engines utilizing signals and transactions from hundreds of millions of users to identify and prevent fraud, enhance decision-making, and unlock business potential.Our passion lies in revealing intricate patterns within complex data to thwart malicious activities and prevent fraud. In this role, you will have the chance to design new fraud prevention features and analytical capabilities from inception. Collaborating cross-functionally, you will formulate go-to-market strategies grounded in your analysis.If you possess a passion for data, are driven by impact, and are eager to solve intricate challenges at the intersection of analytics and fraud prevention, our team will be a perfect fit for you. This is a high-responsibility role where your contributions will directly safeguard retailers, bolster customer trust, and enhance the company's profitability!

Join extend as a Senior Software Engineer II and be a part of our dynamic team dedicated to building innovative software solutions. In this fully remote role, you will work collaboratively with cross-functional teams to design, develop, and maintain software applications that enhance user experience and drive business success.

Join Talkiatry as a Senior Product Insights Analyst in our dynamic Data team within the Product organization. This influential individual contributor role encompasses a wide range of responsibilities, including product insights, experimentation, modeling, and applied analytics. The ideal candidate will demonstrate strong technical skills and a proactive approach to identifying opportunities, articulating insights, and providing the context necessary for leaders to make informed decisions. We are seeking someone who can provide analytical thought leadership as we continue to grow and enhance our product offerings at Talkiatry.Your responsibilities will include leading projects that produce growth and performance analyses to inform strategic and product decisions, designing and evaluating experiments, building predictive models, and enhancing patient engagement and clinical efficiency. You will be expected to communicate insights in a proactive manner, present results in business-friendly language, and collaborate closely with cross-functional teams including Product, Engineering, and Design, as well as stakeholders from Operations, Clinical, and Finance.About Talkiatry:Talkiatry is revolutionizing psychiatry by providing accessible, human-centered, and responsible care. We are a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist, aiming to address the challenges faced by both patients and clinicians in accessing and delivering high-quality treatment. Every year, 60% of adults in the U.S. with a diagnosable mental illness remain untreated due to accessibility issues, and 45% of clinicians find themselves out of network with insurers due to low reimbursement rates and excessive paperwork. With innovative technology and a human-centered approach, we ensure patients receive the care they deserve while allowing psychiatrists to focus on their passion for medicine.

Antenna stands at the forefront of data and analytics for subscription media services across the U.S. Our standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are essential resources for some of the most esteemed brands in the media and entertainment industries. Leveraging a proprietary AI-driven methodology, we link subscription activities to genuine consumer viewership, offering services, studios, and creators an unparalleled, holistic perspective on subscriber behaviors to fine-tune their strategies for acquisition, retention, and engagement.We are seeking a Senior Insight Analyst to enhance the comprehension of Antenna’s data by delivering top-tier insights. In this role, you will collaborate closely with Client Services, Sales, and Marketing teams to distill complex datasets into pertinent, actionable narratives. You will take charge of intricate, fast-paced projects independently, mentor junior analysts, and keep a strategic eye on market trends.You will report directly to the Manager of Insight Analytics. As a remote-first company, we are looking for candidates who can operate during U.S. business hours, preferably located in a U.S. time zone (Eastern, Central, Mountain, or Pacific).

About AntennaAntenna stands at the forefront of data and analytics in the U.S. Subscription Economy. Renowned for our standardized metrics, competitive benchmarks, syndicated insights, and market intelligence, we empower leading brands in the media and entertainment sectors to gain invaluable insights into subscriber behavior, effectively navigating the dynamic landscape of consumer subscriptions.Founded in 2019 by Jonathan Carson, a distinguished serial entrepreneur with extensive experience in data and analytics, alongside Rameez Tase, an accomplished executive in media and analytics, Antenna is backed by esteemed investors with global expertise in media and technology including Raine Ventures, BDMI, and UTA Ventures. Our dedicated team embodies intellectual curiosity, a passion for service, and a commitment to meeting the needs of our clients and each other. As a small, remote-first organization, our members enjoy the unique opportunity to collaborate closely with senior leaders and grow professionally within an early-stage environment.Position OverviewWe seek a Senior Insight Analyst to enhance the perception of Antenna's data through the delivery of top-tier insights. The Insight Analyst team leverages strategic, data-driven insights to inform critical business decisions. In this role, you will collaborate with Client Services, Sales, and Marketing to convert complex data into relevant, actionable narratives. You will independently manage intricate, fast-paced projects, mentor junior team members, and maintain a strategic outlook on market trends.You will report to the Manager of Insight Analytics. As a remote-first company, we are looking for candidates who can operate during U.S. business hours, preferably based in a U.S. time zone (Eastern, Central, Mountain, or Pacific).Your ResponsibilitiesExtract and analyze Antenna data to craft compelling narratives about the subscription economy, introducing innovative analyses through creative, strategic data methodologies.Communicate findings to both external clients and internal stakeholders; convert complex datasets into clear, persuasive data stories.Support Client Service objectives by overseeing the production of Antenna’s monthly syndicated reports and developing custom analyses in response to client inquiries.Assist Sales and Marketing with pivotal analyst reports, such as the quarterly State of Subscriptions, and respond to urgent requests.Utilize SQL for data navigation and analysis.

Role overview PatientPoint is looking for a Senior Analyst, Strategy & Insights to join the team in a fully remote capacity within the United States. This position plays a key role in supporting data-driven decision-making and strategic planning throughout the organization. The Senior Analyst works with complex datasets, applying both quantitative and qualitative analysis to uncover insights that guide business direction and healthcare engagement strategies. What you will do Analyze large and varied datasets to identify trends and deliver actionable insights Provide data-backed recommendations that support strategic initiatives Work closely with teams to improve patient experiences and help shape strategic plans Use both quantitative and qualitative methods to inform business decisions Location This role is fully remote and open to candidates based in the United States.

ezCater stands as the premier technology platform for workplace food delivery in the United States, connecting individuals and organizations in need of food for their offices with a diverse selection of over 100,000 restaurants across the nation. Offering flexible and scalable solutions, ezCater caters to everything from regular employee meals to special one-time events, all supported by round-the-clock customer service featuring real human interaction. Additionally, ezCater empowers businesses to manage their food expenditures through a single, customizable platform. For restaurant partners, ezCater serves as a valuable ally, helping to increase order volume and attract high-value customers. We are proudly backed by leading investors such as Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.As a Senior Sales Operations Reporting & Insights Analyst, you will play a pivotal role in our Sales Operations team, ensuring precision, uniformity, and insight within our sales reporting across various teams and internal systems. This position merges strong analytical capabilities with an in-depth understanding of sales KPIs, territory and account design, and sales compensation.You will take ownership of enhancing core sales reporting, operationalize account and territory assignments, and deliver actionable insights to stakeholders across Sales, Finance, and Marketing. Collaborating closely with our CRM administration and Analytics/FP&A teams, you will ensure that our data, dashboards, and compensation-related reports are reliable and scalable.

Join Assist Rx as a Data Insights Analyst and play a crucial role in transforming data into actionable insights. This fully remote position allows you to collaborate with cross-functional teams to drive data-driven decision-making and enhance operational efficiency.

Join versant3 as a Senior Analyst in Consumer Insights, where you'll play a pivotal role in shaping our understanding of consumer behavior and preferences. You will leverage advanced analytical techniques to extract meaningful insights that drive strategic decisions. Collaborate with cross-functional teams to interpret data and present actionable recommendations to enhance our product offerings.

Riverside Insights is hiring a Corporate Counsel to provide legal guidance and shape company strategy. This position is fully remote and open to candidates based anywhere in the United States. Key responsibilities Offer advice on legal matters to help the company comply with applicable laws and regulations Support business projects by providing practical legal input Assist in creating and carrying out legal strategies that align with company goals Location This is a remote role available to those residing in the United States.

Join the Extended Workforce team at Quantum Work Advisory, a leading advisory practice that specializes in non-permanent hiring solutions. Our team excels in mapping business processes against industry best practices to identify efficiencies and innovative solutions for our clients. We collaborate with various stakeholders, project teams, and subject matter experts (SMEs) to provide comprehensive leadership and tailor-made solutions across cross-functional business groups in the Extended Workforce domain.Key ResponsibilitiesClient Engagement, Research, & AnalysisUtilize QWA’s design thinking methodology to thoroughly understand client needs, requirements, and business objectives.Facilitate on-site and virtual workshops to assess current operations, gather requirements, and achieve consensus on project scope and planning.Gain an in-depth understanding of client issues, including visual representations of current processes, operational designs, and technology challenges.Lead the design and validation of interview and survey outputs to create current state deliverables and artifacts.Analyze documentation, process maps, and technology architecture provided by clients related to their existing Extended Workforce programs.Conduct user experience workshops to identify pain points and develop deliverables such as Experience Maps and Data Flow Diagrams.Engage and communicate effectively with technology architects, executives, and SMEs, both internally and externally.Approach challenges with a critical mindset, questioning assumptions to diagnose issues, design effective solutions, and outline the impacts of recommendations.Collaborate with Change Managers to align change deliverables with client objectives.Develop detailed final recommendations and reports for presentation to client stakeholders.Program & Technology DesignDesign target operating models, including RASCI charts, governance structures, organizational charts, and funding models.Propose solutions that enhance user experience and optimize existing technology ecosystems or implement new Extended Workforce technologies.Generate key decision documents to drive process and technology enhancements.Present the Future State/Opportunity Map to client stakeholders.Customer Relationship ManagementAct as a key liaison with client project sponsors and executives to understand business needs...

As a Senior Analyst specializing in Operational Insights at dstaff, you will play a pivotal role in shaping strategies and driving performance improvements. Your analytical skills will help us derive actionable insights from complex data sets, enabling us to optimize operations and enhance overall efficiency.In this position, you will be responsible for conducting in-depth analyses, creating reports, and presenting findings to stakeholders. You will collaborate closely with cross-functional teams, contributing to data-driven decision-making processes.

Join PatientPoint as a Manager of Client Strategy & Insights, where you will play a crucial role in shaping our client engagement strategies. In this remote position, you will leverage data analytics and client interactions to enhance our offerings and drive impactful insights.

For over two decades, Smartsheet has been at the forefront of empowering individuals and teams to achieve remarkable outcomes. From intuitive work management to innovative, scalable solutions, our mission has always been to enhance productivity. We are dedicated to building tools that enable teams to automate routine tasks, extract valuable insights, and scale operations intelligently. More than just a software company, we create an environment where strategic thinking, action, and impactful work can flourish. We believe that when challenges meet purpose and passion transforms into progress, that’s where the magic happens.Smartsheet is in search of a talented and experienced Senior Revenue Operations Analyst specializing in Insights and Analytics to bolster the productivity of our Go-To-Market organization. In this pivotal role, you will contribute to shaping Smartsheet's growth strategy through insightful data analysis. You will independently lead projects, address complex analytical challenges, and mentor fellow analysts. Your collaboration with senior sales leadership will be key in informing strategic decisions. As part of a dynamic and driven team, you will play a vital role in supporting our Go-To-Market team’s objectives, enhancing pipeline growth, improving retention rates, and facilitating successful deal closures.The ideal candidate is inquisitive and adept at translating business inquiries into actionable analyses, reports, and strategic recommendations. Success in this role requires excellent communication skills to engage a diverse range of internal stakeholders. You should possess a proven ability to identify business opportunities and devise innovative solutions, coupled with strong technical expertise in data analytics tools.Founded in 2005, Smartsheet was established with the belief that teams and individuals worldwide deserve superior methods to deliver their best work. Today, we provide a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and improved business outcomes.You will report directly to our Manager of Revenue Operation Analytics.

As the Client Director for Omnishopper Insights, you will collaborate intimately with Client Managers, Associate Client Managers (ACMs), and Analysts, offering guidance and mentorship to ensure they effectively utilize NIQ tools and services for data analysis. Your role will be pivotal in ensuring that deliverables align with NIQ standards and service models, empowering clients to derive insights about industries, markets, and consumer behavior to drive informed business decisions. You will spearhead the CS Industry Insights mission for your team, delivering thought leadership and ensuring the achievement of team KPIs.Key Responsibilities:Provide coaching and support to both junior and senior analytics associates, fostering strong performance and professional growth.Champion the CS Industry Insights mission through consistent delivery of thought leadership.Ensure the team meets all KPIs and success metrics.Collaborate with the Account Lead to enhance the customer experience for all clients served by the team.Ensure rigorous execution of the Service Model and Joint Business Plans (JBPs).Facilitate timely completion of the Academy by all team members, enhancing probing skills to uncover critical business questions and ensuring insights align with Academy learnings.Coach the team in selecting and visualizing relevant data to create impactful presentations filled with insights and proactive recommendations.Guide the team in managing client expectations regarding project scope, prioritization, and adherence to JBP priorities.Demonstrate strong question-probing skills to identify key business questions for clients.Drive lead generation by maintaining fluency in the full NIQ portfolio and transforming opportunities into incremental sales through robust client relationships.Proactively collaborate with senior stakeholders to anticipate and mitigate potential challenges.Enhance customer satisfaction by delivering top-tier analyses and impactful insights.Act as a strategist and team leader, embedding a consumer-driven marketing culture.Encourage deeper client inquiry into consumer behaviors and generate CPS leads.Discuss international market use case needs to pursue global client retention by showcasing NIQ’s superior CPS proposition.

Join The New York Times Company as a Senior Business Analyst focusing on Data & Insights. In this pivotal role, you will harness data analytics to drive strategic decision-making and enhance user engagement for our iconic Wirecutter brand. Your expertise will be instrumental in translating complex data sets into actionable insights, supporting product development, and optimizing marketing strategies.

About Extend:Extend is transforming the post-purchase landscape for retailers and their customers by offering AI-powered solutions that enhance customer satisfaction and drive revenue growth. Our all-encompassing platform provides automated customer service, seamless returns and exchanges, end-to-end automated fulfillment, and comprehensive product and shipping protection, all backed by Extend's top-tier fraud detection. By merging cutting-edge technology with outstanding customer service, Extend enables businesses to foster trust and loyalty among consumers while optimizing costs and boosting profits.Currently, Extend collaborates with over 1,000 leading merchant partners across various sectors, including fashion and apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and more. Supported by some of the most distinguished technology investors in the sector, our headquarters is located in the heart of San Francisco.About the Role:At Extend, we prioritize hiring excellence in a dynamic environment where attracting the right talent takes precedence over simply filling positions. Successful recruiters here excel in coaching and collaborating with their hiring teams: defining the ideal candidate profile for specific roles and executing recruitment strategies to secure top hires.We are seeking a seasoned Senior Recruiter to join our team and contribute to the creation of a world-class organization. In this position, you will report to the VP of People and manage the full-cycle recruiting process, focusing on sourcing, engaging, and hiring premier talent for our Revenue and Product & Engineering teams. Your talent market insights, data-driven mindset, and business acumen will be essential in identifying and attracting the best candidates.Your role will be pivotal in cultivating our talent pipeline, providing you the opportunity to significantly influence our growth and culture. If you are a proactive and passionate recruiter who thrives on problem-solving and driving business solutions within a hardworking yet enjoyable environment, we would love to speak with you!What You’ll Be Doing:Oversee the full-cycle recruiting process for our Revenue and Product & Engineering divisions, from candidate sourcing to offer negotiations.Design and implement innovative sourcing strategies to create a strong pipeline of qualified candidates.Collaborate closely with hiring managers and executive leadership to identify staffing needs and develop effective recruitment plans.

Role Overview NielsenIQ is hiring a Client Manager - Insights in St. Louis. This role centers on helping clients succeed by turning data into practical insights. Expect to work with a variety of clients, using analytical skills to shape solutions and strategies that support their business goals.