Senior Manager, Collections and Recoveries Strategy

Role Overview OppLoans is hiring a Senior Manager, Collections and Recoveries Strategy. This remote role centers on designing and refining collections strategies to improve both customer experience and recovery outcomes. The position leads a team focused on developing and testing new collection approaches, tracking results, and ensuring strategies support Op…

Join Collective as a Sales Manager/Senior Manager and take your career to new heights! As a key player in our dynamic sales team, you'll be responsible for driving revenue growth and managing client relationships. Your strategic vision and leadership will empower our sales professionals to excel, while your insights will shape our market approach. If you're passionate about sales and ready to make an impact, we want to hear from you!

About Us:At Novo, we believe that small businesses are crucial to the prosperity of the U.S. economy, contributing nearly 50% of the GDP and a significant portion of the private workforce. Unfortunately, traditional banking often overlooks their unique needs. Our mission is to revolutionize small business banking by providing cutting-edge financial tools and support tailored for entrepreneurs, freelancers, and startups. With our modern banking platform, we empower small businesses with easy access to essential banking services, enabling them to thrive in today's competitive landscape. Join us as we lead the charge in transforming the banking experience for small business owners!Why Choose Novo?Be part of a fast-growing fintech startup dedicated to empowering small businesses across America.Enjoy a supportive and inclusive workplace culture that encourages your personal and professional growth.Work with state-of-the-art technologies and innovative architectural patterns.Benefit from dedicated learning and development budgets to enhance your skills and team bonding.Enjoy the option to collaborate in person at our offices in NYC and India.About the Role:As an Account Servicing Specialist, you will play a vital role in assisting our customers through their financial challenges while ensuring the health of Novo's lending portfolio. You will engage directly with small business clients who are experiencing difficulties with repayment obligations for our MCA, Credit Card, and various loan options. Your primary responsibilities will involve understanding their financial situations through multiple communication channels, focusing on inbound and outbound calls, and negotiating feasible repayment solutions that benefit both the customer and Novo.This role demands strong communication skills, operational discipline, negotiation prowess, and a deep sense of empathy for customers in a dynamic fintech environment.

Role overview EquipmentShare seeks a Collections Manager based in Dallas, TX. This position leads the company’s collections strategies and oversees daily debt recovery activities. Collaboration with other departments is essential to help achieve financial targets and maintain positive client relationships. What you will do Develop and update policies that guide the collections team’s work Manage and support the collections staff Review and analyze accounts receivable data to spot trends and potential risks Implement practical solutions to improve debt recovery outcomes Impact This role supports EquipmentShare’s financial stability and client satisfaction by providing effective leadership and driving process improvements in collections.

Collectively, part of the Brandtech Group, develops influencer marketing campaigns for brands in technology, fashion, retail, gaming, entertainment, and consumer goods. The team combines strategy, creativity, and technology to deliver programs recognized by The Wall Street Journal, Fast Company, Digiday, AdAge, and Business Insider. Collectively’s work has earned awards from Effie, Webby, Glossy, IMA, Fast Company, and OMMA. The company is known for creative, strategic, and data-driven influencer programs and paid social services. Collectively values long-term partnerships and aims to provide a supportive workplace while delivering high-impact collaborations between brands and creators. Role overview The Account & Strategy Director is a senior leader within the Client Partnership team, based in the New York City metro area. This role oversees one or more client accounts and typically manages a small team of 1-3 direct reports. The Director is responsible for retaining at least $5 million in annual revenue, depending on the assigned client portfolio, and reports to a VP or SVP. What you will do Lead the strategic direction and relationship management for influencer marketing services across assigned accounts Oversee account performance and manage the full account lifecycle Guide Client Partnership staff through core workflows and daily operations Deliver strategic influencer marketing proposals, RFPs, and ongoing guidance to clients Ensure strong collaboration across teams throughout the client journey Requirements Experience managing client accounts and leading teams within influencer marketing or related fields Proven ability to retain significant annual revenue (at least $5 million, depending on portfolio) Strong relationship-building and strategic planning skills Comfort working with cross-functional teams and supporting client goals from proposal through execution

Concord Servicing is a pivotal player in the credit market landscape, delivering exceptional loan servicing, backup servicing, and capital markets administration tailored for specialty finance lenders, institutional investors, and asset managers. Our diverse clientele includes originators from fintech, solar energy, home improvement, equipment financing, and various specialty asset sectors. When lenders require a dependable partner for portfolio servicing or trustees need real-time reporting, they choose Concord.Role OverviewThe Director of Collections Strategy is accountable for the technology, execution model, and performance framework that shapes Concord Servicing’s collections outcomes. This position serves as the operational extension of the VP of Contact Center, translating portfolio strategies into dialing architecture, campaign execution, analytics requirements, and quantifiable portfolio results. This is a non-agent managing role focused on systems, performance optimization, and execution rigor within a near-shore collections environment (MXC), supported by limited BPO capacity.This role necessitates regular in-office presence at our Scottsdale, AZ office. Candidates must have reliable commuting capabilities. This is not a remote position.Key Responsibilities:Enterprise Collections Strategy & Portfolio PerformanceEstablish the long-term strategy for outbound collections across all delinquency stages and customer segments.Develop portfolio segmentation philosophy and recovery frameworks that enhance contact strategy and customer experience.Collaborate with Analytics to establish performance measurement benchmarks, predictive insights, and portfolio health indicators.Detect macro trends in delinquency drivers and convert insights into strategic directives.Oversee portfolio-level recovery performance and continuous improvement initiatives.Technology & Platform GovernanceAct as the executive business owner of the Genesys Cloud collections ecosystem.Define strategic direction for dialing strategy architecture, routing logic, campaign orchestration, and automation design.Set governance standards across internal teams and BPO partners to ensure disciplined execution.Collaborate with IT and Product on platform evolution, integrations, and long-term scalability planning.Assess emerging industry technologies, regulatory shifts, and recovery methodologies to maintain a competitive edge.Performance Governance & Leadership AlignmentCreate KPI frameworks, performance scorecards, and accountability models for the collections organization.Identify structural performance risks and devise enterprise-level mitigation strategies.

Mikinok Enterprises is at the forefront of transforming the emergency loan landscape by leveraging advanced machine learning technologies and big data analytics to effectively detect fraud and predict repayment behaviors.We are seeking an experienced Director of Credit & Collections Strategy to spearhead the development, execution, and enhancement of our credit strategies for Mikinok's subprime consumer lending portfolio. This pivotal role is responsible for balancing portfolio performance metrics, including growth, profitability, and loss mitigation. You will also oversee the strategic direction of collections and recovery efforts, utilizing data insights, rigorous testing, and sound risk judgment.As a seasoned leader, you will hire, manage, and cultivate a high-performing analytical team. Collaboration with Data Science, Engineering, Project Management, and Operations teams is essential to translate insights into scalable credit strategies that significantly impact portfolio performance.

About Collective:At Collective, we're on a transformative journey to revolutionize the way independent professionals operate. Our innovative technology, combined with a dedicated team of advisors, enables our members to attain financial self-sufficiency by streamlining processes such as business incorporation, accounting, bookkeeping, tax services, and community access—all within a unified platform. We empower freelancers to harness the same tax advantages as large corporations, allowing them to devote their energy to what they love instead of paperwork.Featured by prominent media outlets including Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, and TechCrunch, we are supported by renowned investors such as General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, Google's Gradient Ventures, and Expa, who have backed legendary companies like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft.Role Overview:We are seeking a Senior Software Engineer to enhance and innovate the core product experiences that drive Collective's member platform. This role offers significant ownership across the entire tech stack, collaborating closely with Product, Design, and Operations teams to deliver promptly and iterate based on genuine customer feedback. You will leverage cutting-edge AI tools and agent-based workflows to speed up development, enhance code quality, and unlock new product functionalities. This position is perfect for engineers who prioritize outcomes over tasks and view AI as an integral component of modern software development.Key Responsibilities:Take full ownership of features—identify problems, craft solutions, deploy, and refine until optimal.Deliver high-quality, user-centric product experiences across both frontend and backend systems.Collaborate with Product and Design teams to translate ambiguous challenges into straightforward, effective solutions and implement them.Utilize AI-driven development tools (code generation, copilots, agent workflows) to enhance efficiency and reduce manual tasks.Identify and integrate AI features into the product that significantly enhance the member experience.Continuously ship updates, monitor what you build, and use user behavior and feedback to inform subsequent iterations.Make informed system design choices that balance speed, scalability, and maintainability—taking ownership of the tradeoffs involved.Enhance developer workflows through automation, internal tools, and AI-assisted processes.

Join sosi1 as a Senior Collection Strategist, where you will play a pivotal role in developing and executing innovative collection strategies to optimize our revenue cycle. You will lead initiatives that enhance our collection processes, analyze data to identify trends, and collaborate with cross-functional teams to ensure best practices are implemented.

About Us: Symetria Recovery stands as the premier outpatient rehabilitation provider in Illinois and Texas, built on three transformative principles: addiction is a disease, co-occurring mental health conditions warrant attention, and every patient deserves respect over judgment. We specialize in delivering holistic substance abuse treatment, particularly through our Medication-Assisted Treatment (MAT) approach, within a warm and supportive outpatient environment. Our comprehensive service offerings include our Opioid Treatment Program (OTP) licensure, which encompasses MAT, medically monitored psychiatric care, individual and group therapy (IOP), six days a week nursing care, and continuous aftercare support. Our patients primarily receive Buprenorphine, Methadone, or other FDA-approved medications for addiction. Your Role: As the Program Director, you will operate with significant autonomy within your facility, receiving individual supervision from the Regional Executive Director while also engaging in collaborative group supervision with fellow Program Directors.You will fulfill all duties typical of a licensed clinician, which include leading group therapy sessions, conducting family therapy, performing intake assessments, providing individual therapy, and supervising clinical staff.Your responsibilities will include achieving key performance indicators (KPIs) such as patient census, quality of care, revenue, and expense targets.Ensuring that patient care is evidence-based and aligned with company policies while being delivered in a patient-centered manner will be crucial.You will supervise facility staff, fostering a high-performance team culture in a collaborative and positive work environment.Collaborating with Admissions and Marketing teams to establish community relationships and bolster the company’s reputation will be a key aspect of your role.Building relationships with patient referral sources to drive admissions into the facility will also be essential.As a company ambassador, you will represent Symetria Recovery at community and professional events, conferences, and public relations activities.Resolving complaints and conflicts, both internal and external, will be part of your duties, with support from the Regional Executive Director as required.You will participate in job-specific training to enhance your professional skills and knowledge.A comprehensive understanding of federal and state regulations governing operations will be necessary.

AECOM is actively seeking skilled and dedicated Community Development Block Grant – Disaster Recovery (CDBG-DR) Case Managers to join our dynamic team in delivering essential applicant intake, outreach, and case management services across 27 Texas counties, including Anderson, Bell, Brazoria, Caldwell, Cooke, Dallas, Denton, Fort Bend, Galveston, Guadalupe, Hardin, Hays, Henderson, Hockley, Jasper, Kaufman, Liberty, Matagorda, Montgomery, Newton, Polk, San Jacinto, Smith, Tyler, Trinity, Walker, and Wharton.The CDBG-DR Case Manager will play a crucial role in coordinating services and providing support to program applicants. In this position, a proficient Case Manager partners with individuals or families affected by disaster, acting as the primary contact to assist them in navigating the program requirements and addressing their housing recovery needs. Travel to regional and satellite locations is required, demanding travel of up to 100 miles roundtrip, 2-3 times per week; candidates must reside within commuting distance of the designated office.Key Responsibilities:Conduct outreach, intake, and assessments of program applicants, collecting necessary documentation to establish eligibility.Maintain a manageable caseload of applicants, ensuring regular communication to comply with program guidelines.Uphold confidentiality and provide superior customer service to protect applicants’ information.Keep client-related data systems updated, including case notes and timely record entries; accurately upload and categorize applicant documents.Provide prompt updates to applicants regarding their case status and subsequent steps.Participate in meetings and training sessions organized by the Program, both internal and external; attend pre-construction and key release events with applicants.Support applicants with temporary relocation options, if applicable.Engage in program-related community, coalition, and committee meetings as assigned; advocate for applicants and their housing needs.Collaborate effectively with Team, Team Lead, and Program Management to achieve program objectives and performance targets.Demonstrate a strong work ethic and commitment to maintaining professional boundaries and ethics in client care, with a keen awareness of the impacts of disaster on individuals and communities.Possess a thorough understanding of all relevant Program policies, procedures, and requirements.Other responsibilities as assigned.

Join Ziebro as a Collateral Recovery Agent and play a pivotal role in our team dedicated to asset management and recovery. In this dynamic position, you will be responsible for identifying and recovering collateral while adhering to all legal and regulatory requirements. If you are detail-oriented, have excellent communication skills, and are looking for a challenging yet rewarding opportunity, we want to hear from you!

Join our dynamic team at Ziebro as a Collateral Recovery Agent. In this critical role, you will be responsible for the recovery of collateral assets, ensuring compliance with applicable laws and maintaining positive relationships with clients. Your expertise will contribute to our mission of delivering exceptional service and support.

Garner Health seeks a Senior Strategy & Operations Manager based in New York City. This position leads major projects aimed at improving how the company operates and delivers results. Role overview The Senior Strategy & Operations Manager partners with teams throughout Garner Health to identify areas for improvement and implement solutions that drive growth and efficiency. The work centers on both shaping strategy and ensuring strong execution across departments. Key responsibilities Lead strategic initiatives to enhance company operations Collaborate with cross-functional teams to identify and act on opportunities for improvement Develop and implement solutions that support organizational growth Location This role is based in New York City, New York.

Join Ziebro as a Collateral Recovery Agent, where you will play a crucial role in the recovery of collateral assets. This position requires a proactive individual with a keen eye for detail and strong communication skills. You will be responsible for identifying and recovering assets while maintaining excellent relationships with clients and stakeholders. If you are passionate about asset recovery and enjoy working in a dynamic environment, we want to hear from you!

CCMR3, a division of BHG, Inc., delivers debt recovery services with a focus on empathy and ethical conduct. The team values integrity and encourages fresh approaches to improve the recovery process. Role overview The Account Executive - Credit Card Collections manages the recovery of unpaid credit card debts. This remote position centers on direct outreach to individuals and businesses with outstanding balances. The goal is to secure repayment while maintaining respectful and professional communication. What you will do Contact account holders with unpaid credit card balances Communicate directly with individuals and businesses to arrange repayment Work to recover funds owed to the organization What matters here Commitment to ethical and empathetic practices in every interaction Openness to new ideas that can improve debt recovery outcomes

At Earnest, we empower ambitious professionals to make informed financial decisions and craft the life they aspire to live.Our team, known as 'Earnies', is dedicated to assisting borrowers in confidently navigating their financial journeys by providing innovative borrowing solutions and a more transparent pathway to managing their debt. If you're passionate about making a difference, read on to discover how we can work together to create something exceptional.The Director of Collections Strategies will report to the Chief Product Officer.In this role, you will:Develop and lead a comprehensive collections strategy focused on personal loans and student loan refinancing, initially emphasizing the personal loan program.Create customer-centric recovery strategies that enhance performance throughout the entire delinquency lifecycle, including pre-default stages.Select and oversee third-party vendors, ensuring clear performance expectations and accountability.Utilize data analytics, testing, and cross-departmental collaboration to establish a compliant and scalable collections operation.Define the long-term collections model, determining when to leverage external vendors versus building internal capabilities.About You:10+ years of experience in consumer lending collections, servicing, or recoveries with a focus on strategy and execution.Extensive knowledge of collections operations, compliance, and vendor management.Proven track record of enhancing recovery outcomes while ensuring an excellent customer experience.Highly analytical, comfortable leveraging data to inform decision-making and optimize performance.Strong communicator able to collaborate effectively across Risk, Product, Operations, Legal, Compliance, and Data departments.Preferred Qualifications:Experience in fintech, digital lending, or customer-focused banking.Familiarity with personal loans, student loans, or unsecured installment lending.Experience in establishing or modernizing a collections function from the ground up.Work Location:This position is fully remote, based in the United States.At Earnest, we believe in empowering our employees to lead fulfilling lives. We offer a range of competitive perks and benefits, including:

HousekeeperCompany Overview: Boca Recovery Center is a leading provider of addiction treatment services, dedicated to supporting individuals with substance use disorders and co-occurring mental health conditions. Established in 2016, we operate in multiple states, including Florida, New Jersey, Indiana, and Massachusetts, delivering evidence-based care in a nurturing and structured environment. Our commitment to trauma-informed, client-centered services fosters a pathway to lasting recovery.Position Summary: As a Housekeeper, you will play a crucial role in maintaining the cleanliness and sanitation of our facility, ensuring a safe and welcoming atmosphere for clients, staff, and visitors. Your attention to detail and adherence to health regulations will be vital in infection control and hygiene practices throughout our treatment center.Key Responsibilities:Perform thorough cleaning and sanitization of rooms, hallways, restrooms, and all common areas.Utilize appropriate cleaning equipment for carpets, rugs, and upholstery.Mop and disinfect floors to uphold a clean environment.Maintain cleanliness in kitchens, encompassing appliances and food preparation surfaces.Manage waste disposal, ensuring adherence to safety protocols for biohazardous materials.Restock linens, toiletries, and cleaning supplies as required, monitoring inventory levels.Safety & Compliance:Strictly follow infection control guidelines to safeguard health.Report any maintenance or safety issues promptly.Ensure compliance with HIPAA regulations to protect patient confidentiality.Team Collaboration:Contribute to a positive work environment through effective communication and teamwork.Participate in staff meetings and training sessions as necessary.

Join Advanced Disaster Recovery, Inc., a premier restoration contractor with over 35 years of expertise in the NY/NJ/PA/CT region. We are expanding our team and seeking dedicated, service-oriented subcontractors who are passionate about disaster restoration. Our services include emergency response, construction, environmental solutions, mold remediation, and restoration for fire, smoke, and water damage, catering to commercial, insurance, and residential clients. We operate 24/7, 365 days a year, ensuring our clients receive the best support during challenging times.We are looking for subcontractors skilled in:Constructing wooden structures such as roofing frames, rafters, partitions, joists, and stud workDesigning and installing cabinets, shelving, fitted furniture, drywall, and insulationInstalling fixtures and fittings, including door handles, locks, hinges, and closuresCutting, shaping, and smoothing materials like lumber and fiberglass according to specificationsBuilding window frames, doors, staircases, and other structures using raw or pre-constructed materialsLaying out flooring, roofing, or drywall while ensuring level placement and compatibilityCrafting and assembling furniture, cabinets, and shelves for designated installationsConducting inspections and performing repairs or maintenance as neededConstructing scaffolding and other necessary structures for projectsUndergoing a satisfactory background check

About Collective:Collective is dedicated to transforming the operational landscape for self-employed individuals. Our innovative technology and dedicated team of advisors empower our members to achieve financial independence by managing essential services such as business incorporation, accounting, bookkeeping, tax services, and access to a vibrant community, all through a cohesive platform. Our mission is to provide self-employed professionals with the same tax advantages that large corporations enjoy, allowing them to focus on their passions rather than administrative tasks.We have been featured in leading publications including Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, and TechCrunch. Our esteemed investors include General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, Google's Gradient Ventures, Expa, and others who have supported iconic companies such as YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft.About the Role:As the Head of Strategic Operations, you will play a pivotal role in shaping the future of our AI-driven financial services operations. Reporting directly to the Head of Member Operations and collaborating closely with Product Operations and Service Operations, you will oversee the design and implementation of cutting-edge operational workflows. Your leadership will guide a talented team focused on creating a self-driving financial back office that prioritizes outcomes over traditional methods.Key Responsibilities:Design and optimize all Member Operations workflows, transforming them into productized funnels with structured inputs, orchestrated execution, automated feedback loops, measurable quality, and SLA-bound delivery.Manage the Operations Intelligence Warehouse, ensuring data-driven insights into throughput, quality, variance, and capacity.Implement statistical process control to enhance production workflows, transitioning from anecdotal evidence to data-driven decisions.Develop queuing and capacity models that inform staffing decisions and proactively identify operational bottlenecks.Encode operational standards into Policy-as-Code, automating the enforcement of bookkeeping quality gates, tax scorecards, and AI exception logic.Facilitate the prototype-to-engineering handoff, leveraging low-code and AI-assisted development to deploy operational models rapidly.