As a Senior Customer Success Manager, you will take ownership of the retention, expansion, and strategic growth of a high-value portfolio consisting of strategic-level accounts. This senior-level position is tailored for individuals who can seamlessly integrate strategic revenue management, demand generation expertise, and consultative partnership skills. You will be responsible for driving measurable revenue outcomes, uncovering new growth opportunities, and shaping customer strategies on a wide scale. This role demands a proactive leader who can think beyond daily account management while consistently delivering results.Key Responsibilities:Own and achieve revenue targets for a designated portfolio of high-value accounts, fully accountable for retention, expansion, and demand growth.Proactively monitor customer performance to identify trends, risks, and opportunities, taking decisive action to mitigate revenue loss or accelerate growth.Serve as the strategic lead for assigned accounts, fostering executive-level relationships and influencing long-term customer investments and partnerships.Identify risks and demand shifts early, providing clear context on revenue impact, drivers, and recommended actions.Collaborate cross-functionally with other teams to drive demand generation, optimize performance, and unlock new growth opportunities.Lead quarterly business reviews (QBRs) and ongoing performance discussions, aligning customer goals to measurable outcomes and ROI.Maintain a robust pipeline and activity discipline, ensuring consistent engagement through proactive outreach, discovery, and growth initiatives.Utilize CRM and data tools (e.g., Salesforce, Excel, BI dashboards) to forecast performance, track progress, and guide strategic decision-making.Manage escalations with urgency and ownership, ensuring timely resolution while maintaining strong internal alignment.Provide structured feedback from customers and the market to influence product evolution, pricing strategy, and operational improvements.Identify and act on upsell, cross-sell, and demand expansion opportunities, contributing to overall business growth.

Role Overview frontcareers is hiring a Senior Customer Success Manager in Chicago, IL. This role focuses on helping clients reach their goals with our services. The position centers on guiding onboarding, building strong client relationships, and encouraging engagement to support satisfaction and retention. What You Will Do Lead new client onboarding and ensure a smooth transition to our services Develop and refine customer success strategies tailored to client needs Conduct regular check-ins to monitor progress and address concerns Work closely with internal teams to suggest and implement improvements to our offerings Champion customer advocacy throughout the organization What We Look For Proactive approach to problem-solving and client support Experience building and maintaining customer relationships Strong communication and collaboration skills Commitment to customer satisfaction and long-term success

As a Senior Customer Success Manager at Zenoti, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our innovative software solutions. Your expertise will help us build strong relationships with customers, guiding them through their journey and maximizing the value they derive from our product.You will lead a team of Customer Success professionals, driving initiatives that enhance customer satisfaction and retention. Your strategic mindset will be essential in identifying opportunities for upselling and cross-selling while providing actionable insights to our leadership team.

About UsAt Verve, we have revolutionized the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, leveraging data, media, and technology to drive growth and outcomes for advertisers and publishers alike—regardless of the screen or location. With 30 offices worldwide and a commitment to serving visionary advertising clients, Verve is a trusted partner for over 90 of the top 100 U.S. advertisers, 4,000 global publishers, and leading demand-side platforms. Discover more about us at www.verve.com.Your RoleWe are seeking a client-oriented, data-driven professional with extensive knowledge of the programmatic advertising ecosystem. If you excel at transforming complex challenges into practical solutions and are passionate about delivering exceptional client experiences, you will thrive in this role. Familiarity with Demand-Side Platforms (DSPs), mobile programmatic advertising, and campaign analytics is crucial. A proactive and collaborative approach to client relationships and teamwork is essential.

Senior Customer Success Manager Who We Are OpenEye is at the forefront of intelligent cloud video technology, empowering individuals and organizations to enhance their security and operational efficiency. Our innovative cloud-managed video solutions, combined with AI-driven analytics, provide actionable insights that enable businesses to thrive. As a subsidiary of Alarm.com, OpenEye's offerings are available worldwide through a trusted network of certified service providers. Discover more at www.openeye.net. We are on the lookout for a dedicated Senior Customer Success Manager to join our dynamic team. Do you have a passion for transforming enterprise customer experiences into measurable success? We seek a knowledgeable advisor who excels in creating customer value through strategic initiatives while contributing to team growth. If this resonates with you, we encourage you to apply! Job Summary As a Senior Customer Success Manager, you will play a pivotal role in nurturing our customer relationships. You will act as a trusted advisor to enterprise clients, ensuring a seamless journey from onboarding to becoming advocates for our solutions. In our B2B2B landscape, you'll adeptly manage relationships with end-users and essential channel partners. This crucial role is not just about overseeing accounts; it's about building processes, strategies, and a robust culture of Customer Success at OpenEye. Responsibilities Oversee the overall success of a dedicated portfolio, driving mutually beneficial outcomes throughout the post-sale customer lifecycle: Onboard, Adopt, Retain, Grow, Embed, Advocate. Create and implement data-driven account strategies that identify potential risks, align with customer goals, and maximize value and ROI. Consult and devise change management strategies to facilitate user adoption and integrate OpenEye solutions into core business functions. Conduct impactful Quarterly Business Reviews (QBRs) with key stakeholders, showcasing value, sharing insights, and aligning on strategic objectives. Collaborate with Account Executives, Partner Success Teams, and Channel Partners in a shared ownership model to influence positive outcomes. Lead the Voice of the Customer program for your portfolio, translating client feedback into actionable insights and fostering customer advocates for case studies, testimonials, and referrals.

Role Overview Surgimate is hiring a Senior Customer Success Manager to join its remote team in the USA. This position focuses on supporting clients who use Surgimate’s enterprise SaaS platform for surgical scheduling. About Surgimate Surgimate builds digital health solutions that streamline surgical scheduling. The company aims to improve efficiency for healthcare organizations and values both impact and enjoyment in its work. What You Will Do Build and maintain strong relationships with clients, focusing on their long-term success Drive adoption of Surgimate’s products and help clients reach their goals Manage some of the company’s most complex accounts Apply strategic thinking to client interactions and problem-solving Contribute to the development and improvement of Customer Success processes Location This is a remote position open to candidates based in the USA.

Join superdial as a Senior Customer Success Manager, where you will be the key player for your assigned accounts, driving communication, nurturing relationships, and ensuring that every customer maximizes the value of our innovative platform. You will oversee customer interactions from start to finish, balancing proactive outreach with responsive support, while significantly contributing to the scalability of our Customer Success function.This role is an exciting mix of relationship management, analytical problem-solving, and process optimization. You will excel in this position if you possess a consultative mindset, can bring clarity to ambiguous situations, bridge the gap between technical and non-technical discussions, and transform complex challenges into straightforward, actionable strategies.About the Role:Own customer relationships: Conduct meetings autonomously, establish clear next steps, and build trust at all organizational levels of the client.Drive renewals and expansion: Identify churn risks, pursue upsell opportunities, and actively enhance net revenue retention (NRR).Act as the quarterback for your accounts: Collaborate with Product, Engineering, and Operations to ensure seamless execution and swift issue resolution.Bridge business and technical conversations: Grasp customer objectives, technical contexts, and constraints, translating effectively between stakeholders.Bring structure to unstructured environments: Develop repeatable processes and documentation to enhance predictability and scalability in customer management.Leverage data and insights: Employ a quantitative, analytical approach to uncover trends, risks, and opportunities within your portfolio.Collaborate cross-functionally: Work alongside internal teams to gather customer feedback, advocate for product enhancements, and improve overall experiences.Travel occasionally: Engage with customers or participate in industry events as required.What Success Looks LikeClients regard you as a trusted advisor who delivers results.Renewals and upsells contribute to flourishing account growth.You consistently maintain insight into customer health and engagement.The Customer Success team operates more effectively due to the structure and clarity you provide.

Who is Tenable?Tenable® is a leader in Exposure Management, empowering over 44,000 organizations globally to mitigate cyber risk. Our innovative solutions support 65% of the Fortune 500, 45% of the Global 2000, and various government agencies. Join us on our mission to redefine cybersecurity!Why Tenable is a Great Place to Work?Our team members often say, "Our people make the difference!" We cultivate a collaborative environment where we innovate top-notch cybersecurity solutions while fostering a culture of belonging, respect, and excellence. As part of the #OneTenable team, you will partner with some of the brightest minds in the industry, equipped with the support and resources necessary to deliver impactful work. Together, we achieve remarkable results!Your Role:The Senior Customer Success Manager (Sr. CSM) serves as a trusted advisor for strategic accounts, focusing on customer retention, growth, and satisfaction. This position entails managing complex accounts, proactively resolving adoption challenges, and delivering quantifiable business outcomes. Utilizing deep knowledge of Tenable’s offerings, the Sr. CSM will craft customized strategies that align customer objectives with our solutions. Collaboration with internal teams will be key to addressing escalations, guiding advanced product adoption, and ensuring alignment of customer goals with business priorities.Your Opportunity:Lead the onboarding for high-value or complex accounts, ensuring a smooth transition and establishing a strong foundation for success.Develop and sustain strategic relationships with senior stakeholders, acting as a trusted advisor to align customer goals with our solutions.Manage renewal and expansion strategies employing the MEDDPICC sales methodology, using metrics like adoption rates and customer satisfaction scores to gauge success and refine approaches.Monitor customer health metrics proactively to identify risks, mitigate challenges, and implement advanced adoption strategies that align with customer objectives.Leverage advanced technical expertise of Tenable’s product suite to design and implement customized adoption strategies for high-value or complex accounts.Advocate for customers internally by capturing and conveying feedback to enhance our offerings.

Join Trunk Tools, a pioneering AI company transforming the construction industry, valued at over $13 trillion. Recently securing a $40M Series B funding led by Insight Partners, our total funding now stands at $70M from esteemed investors like Redpoint and Innovation Endeavors. This funding will propel our growth as we deploy AI agents at jobsites nationwide.Our mission is to innovate construction through intelligent automation, moving away from outdated analog processes by integrating AI into field operations. Founded by industry veterans from Stanford and MIT, our team has developed software utilized by over 140,000 field professionals, influencing millions and contributing to over $10B in construction projects.With our recent developments in ready-to-deploy AI agents, including intelligent document processing and Q&A functionalities, we are rapidly evolving our core operational workflows. With a doubling of our team in the past year to over 65 employees, including more than 25 engineers, we are on the brink of unprecedented growth. This is your chance to be part of a significant turning point.Position OverviewTrunk Tools is in search of a passionate and results-oriented Senior Customer Success Manager to enhance our dynamic team. In this pivotal role, you will ensure that our customers derive maximum value from our software solutions. As the main point of contact for a select portfolio of accounts, you will foster customer engagement, retention, and growth by cultivating strong relationships, identifying upselling and cross-selling opportunities, and guaranteeing that customers fully leverage our offerings. This role requires travel of up to 25%.

About Vibe:At Vibe.co, we are revolutionizing the advertising landscape by enabling brands to forge genuine connections with audiences through data-driven strategies and measurable outcomes. Our innovative platform seamlessly integrates creativity, technology, and automation, enhancing ad experiences across multiple screens, including CTV.As we embark on an ambitious growth journey, aiming to 2.5x our revenue by 2026, content will be pivotal in our strategy. The narratives we craft, the experiences we curate, and the values we convey will solidify Vibe's position as a leader in CTV innovation, recognized by brands, agencies, and partners alike.We are a dynamic, high-performing team that prioritizes clarity, speed, and execution. We embrace rapid experimentation and take pride in content that not only informs but also drives conversions.Your mission:As a Senior Customer Success Manager, you will play a crucial role in enhancing customer retention, driving renewals, and fostering expansion, ultimately creating long-term value for Vibe's fastest-growing enterprise advertisers. You will serve as a strategic partner to brands and agencies, managing the customer relationship from start to finish, ensuring clients achieve maximum impact through effective campaign execution, optimization, and sustainable growth on our platform.This position places you at the heart of Vibe's customer success engine, where you will collaborate closely with Sales, Product, and Analytics teams to deliver exceptional results, unlock new revenue streams, and amplify the voice of the customer in our platform evolution. This role offers significant cross-functional collaboration and ownership as Vibe expands its enterprise business.What you will do:Cultivate and maintain robust, long-term client relationships through proactive engagement and a comprehensive understanding of customer objectives.Oversee the customer relationship throughout the entire lifecycle—from campaign initiation to ongoing optimization—providing strategic counsel, best practices, and actionable insights to ensure successful outcomes.Drive renewals and growth within your assigned portfolio, enhancing retention and identifying opportunities for account expansion through proactive client interactions.Manage a targeted portfolio of enterprise clients, balancing personalized partnership with scalable engagement strategies.Collaborate with cross-functional teams—including Sales, Product, and Analytics—to address challenges, share insights from customers, and ensure alignment with customer needs.

Role overview Skillsoft seeks a Senior Customer Success Manager to join its remote US team. This position is part of the Solutions Organization. The focus is on helping organizations strengthen and apply workforce skills, aiming for clear, measurable outcomes. What you will do Serve as a strategic advisor for enterprise clients, offering guidance on assessing current workforce skills and planning for future needs. Lead executive-level discussions that link learning initiatives with broader business goals and results. Support organizations in turning skill development into tangible business impact, moving beyond just tracking learning activity completion. About Skillsoft Skillsoft’s mission is to help organizations and individuals adapt and grow by building new skills. The team values expertise that supports clients through change and helps them achieve meaningful, lasting results.

Founded in 2004, NetBrain Technologies, Inc. is a pioneer in no-code network automation. Our innovative Next-Gen platform empowers IT operations teams to seamlessly scale their hybrid multi-cloud connected networks by automating critical processes such as Diagnostic Troubleshooting, Outage Prevention, and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers rely on NetBrain’s platform for their operational success.What We NeedWe are looking for a strategic Senior Customer Success Manager to spearhead post-sales engagement across our key accounts. In this pivotal role, you will serve as a trusted advisor—enhancing product adoption, maximizing customer value, and driving renewals and growth in close collaboration with our Sales team. Candidates must reside in the Midwest region to effectively support assigned accounts.What You'll DoOversee the customer lifecycle post-implementation, coordinating communications to ensure customer success and effective usage of our platform.Build and maintain a trusted advisor relationship that encompasses both technical expertise and strategic account management.Collaborate closely with Regional Vice Presidents from the Sales team to drive renewals and upsell opportunities within our largest accounts.Foster customer satisfaction and loyalty by deeply understanding their critical business challenges and delivering tailored solutions.

We are seeking a dynamic and experienced Senior Manager of Customer Success to lead our customer engagement initiatives at Petvisor. In this role, you will be responsible for developing and executing strategies that enhance customer satisfaction, drive retention, and foster long-term relationships. Your leadership will guide a talented team dedicated to providing exceptional service and support to our valued customers.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (we proudly call ourselves Klaviyos) contributes to our dynamic workplace. We believe in providing everyone with an equitable opportunity for success and value the unique insights each individual brings, beyond traditional job criteria. If you feel you are a close match, we encourage you to apply. Interested in learning more about life at Klaviyo? Visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.About the RoleWe are in search of a strategic, systems-oriented, and customer-focused Senior Manager of Customer Success Operations to enhance Klaviyo's Digital-first and At Scale engagement model. In this pivotal role, you will collaborate closely with both the Digital and At Scale Customer Success teams, while also engaging with Product, Customer Education, and Marketing to implement the tools, data, automations, and processes necessary for customers to learn, adopt, and thrive at scale.By working in tandem with the Go-To-Market systems and Customer Success teams, you will drive the operational engine that supports our digital and hybrid engagement models, including lifecycle automation, AI-driven engagement, and enablement for adoption and education. If you excel where technology, data, and customer experience intersect—and you enjoy transforming strategy into scalable, measurable outcomes—this position offers you the chance to influence how tens of thousands of customers experience Klaviyo.How You’ll Make an ImpactConvert strategic digital customer success goals into actionable execution plans, encompassing system enhancements, cross-functional collaboration, and project management.Design and implement scalable lifecycle workflows, triggers, and automations that drive onboarding, adoption, expansion, and ongoing customer success.Operationalize digital customer lifecycle programs, including triggered communications, in-app engagements, personalized guidance, and automated success plans.Enhance the digital customer success technology stack, including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.Lead change management initiatives related to digital transformation efforts within the broader Customer Success organization.Deploy AI and automation strategies to optimize customer interactions and enhance overall satisfaction.

At Ripple Labs Inc., we envision a future where value flows effortlessly, akin to information today. We are pioneering this groundbreaking endeavor with our innovative cryptocurrency solutions, empowering financial institutions, businesses, governments, and developers. By enhancing the global financial ecosystem, we strive to foster greater economic equity and opportunities for all individuals, regardless of their location. Join us to collaborate with a team that supports your professional growth while delivering impactful work.If you’re eager to make a substantial impact and explore remarkable career advancement possibilities, become part of our mission to create tangible value in the real world.YOUR ROLE:The Senior Manager of Customer Success is pivotal to Ripple's mission, focusing on boosting revenue and product adoption among our clientele. This role emphasizes fostering customer relationships by increasing payment volumes, implementing our custody solutions, and uncovering cross-selling opportunities across Ripple's suite of enterprise-grade solutions.KEY RESPONSIBILITIES:Develop a comprehensive understanding of each customer’s technical landscape, organizational structure, decision-making processes, goals, and requirements.Act as a trusted advisor and advocate for Ripple, helping customers realize the full potential of our offerings and engage in the development of innovative solutions.Perform financial and business analyses to assess key financial objectives such as cost reduction and revenue enhancement.Identify and drive upsell and cross-sell opportunities to successful execution, collaborating with cross-functional teams.Lead strategic initiatives in partnership with cross-functional stakeholders (Engineering, Technical Services, Sales, Business Development, Finance, Product Marketing, and Legal), creatively addressing unique business and operational challenges for each customer.Gather and relay customer and market feedback regarding Ripple's value proposition throughout the organization.Champion internal process enhancements at Ripple.

About the RoleIn the position of Senior Customer Success Manager, you will take the lead in fostering strategic customer relationships and ensuring that our clients realize long-term value from their investments across a diverse portfolio of mid-market and enterprise accounts. Your responsibilities will encompass leading success planning initiatives, driving product adoption and customer engagement, and proactively managing risks. You will collaborate closely with cross-functional teams including Product, Engineering, Sales, and Support to enhance customer experiences. Your contributions will directly influence customer retention, satisfaction, and account growth while providing valuable insights to refine our customer and internal processes.Who You AreConfidently navigate strategic accounts and align customer objectives with our organizational goals.Proficient in managing technical and strategic challenges, utilizing internal partnerships to achieve positive outcomes.Adept communicator skilled at conveying complex ideas clearly to diverse audiences.Proactive and adaptable in fast-paced environments, with a commitment to continuous improvement.What You Will DoOversee strategic customer relationships post-sale, focusing on adoption, retention, and the delivery of value with minimal oversight.Facilitate outcome-oriented QBRs/EBRs and lead success planning to align customer objectives with platform capabilities.Enhance platform adoption and feature engagement through best practices, training, and updates on roadmap developments.Utilize data-driven insights to monitor account health, proactively identifying risks, and leading mitigation efforts.Handle complex escalations with timely communication, focusing on fostering long-term customer trust and satisfaction.Work synergistically with Sales, Engineering, and Support to influence renewal and expansion outcomes.Act as the voice of the customer internally, providing structured feedback to Product and other teams.Encourage knowledge sharing and contribute to the development of internal processes or mentoring initiatives where applicable.

PagerDuty (NYSE: PD) is at the forefront of Digital Operations Management, empowering organizations of all sizes to ensure a flawless digital experience for their customers consistently. With PagerDuty, teams can swiftly identify issues and leverage real-time insights to bring together the right stakeholders for faster problem resolution and future prevention. Over 13,000 organizations, including 60 of the Fortune 100, trust us to drive success in Digital Transformation, Cloud Migration, and DevOps Modernization. Our esteemed clients include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. We are rapidly expanding our platform, harnessing AI/ML and Automation to increase adoption across Development, IT, Customer Service, Security, and various other teams within organizations.The Senior Principal Customer Success Manager plays a vital role in engaging with key stakeholders at customer organizations, building and nurturing robust relationships to accelerate their digital transformation journey. The ideal candidate will possess the qualifications outlined below and be open to traveling up to 25% of their time for in-person customer engagements. Customer Success Managers will work closely with clients of varying market segments, sizes, solution complexities, and lifecycle stages, tailoring their approach based on specific customer needs.

Role Overview Cato Networks is hiring a Senior Customer Success Manager in New Jersey, United States. This role focuses on building strong relationships with clients and ensuring they gain the most value from Cato Networks’ solutions. The position centers on supporting customers throughout their journey, helping them reach their business objectives and improve satisfaction with our offerings.

Senior Manager, Customer SuccessAbout DexterityAt Dexterity, we are pioneers in the robotics industry, committed to revolutionizing the world through advanced technology. Our innovative solutions empower individuals to focus on creative and strategic tasks while our robots manage the repetitive and physically demanding activities.Our journey begins with warehouse automation, where the demand for intelligent and resilient supply chains touches millions of lives and businesses globally. With our full-stack robotics systems, we excel at picking, moving, and packing with a level of skill, awareness, and learning akin to humans. Our solutions are software-driven, hardware-agnostic, and have successfully processed over 15 million goods in production. Our customer-centric approach drives every decision we make, as we continually ask ourselves how we can help our clients achieve more with our robotic technology.Backed by esteemed investors like Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures, Dexterity stands as one of the fastest-growing companies in robotics. Join our diverse and passionate team, dedicated to making intelligent robots a reality!Role OverviewAs the Senior Manager, Customer Success, you will play a pivotal role in ensuring our customers' satisfaction and loyalty. You will oversee and implement activities for assigned customers throughout their contract lifecycle, including onboarding, training, and continuous support. This position emphasizes program management, where you will nurture customer relationships during the entire deployment of our robotics solutions. The ideal candidate will possess a proven ability to manage multiple clients, demonstrating resilience and adaptability in the face of complex customer challenges. You will be adept at forging strategic relationships and collaborating with various departments to influence stakeholders at all levels of an organization.Additionally, you will analyze key performance indicators (KPIs) and recommend process improvements to optimize customer satisfaction and retention. This will involve conducting thorough analyses of customer experiences, pinpointing gaps, and developing plans for future enhancements. A strong grasp of our robotics technology and its applications, combined with excellent organizational, communication, and relationship-building skills, is essential for success in this role.