Join 6sense as a Principal Customer Success Manager - Strategic, where you'll be at the forefront of driving customer satisfaction and retention. In this pivotal role, you will engage with key stakeholders, understand their needs, and ensure they derive exceptional value from our solutions. You will leverage your expertise to develop strategic initiatives that foster long-term partnerships and enhance overall customer experience.

Join our innovative team at natter, where your expertise will help us elevate customer experiences to new heights. As a Strategic Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their goals with our solutions. Your insights and leadership will guide clients through their journey, fostering long-term relationships and driving satisfaction. If you are passionate about customer success and eager to make an impact, we want to hear from you!

Role Overview Front Careers is hiring a Strategic Customer Success Manager in Chicago, IL. This role centers on building strong client relationships and supporting customer satisfaction across key accounts. What You Will Do Onboard new clients and guide them through the setup process Support customers to ensure they achieve value from Front Careers products Spot opportunities for account growth and expansion Contribute strategic insights to improve customer engagement and experience

Are you passionate about driving customer success and strategic partnerships? Join Bandwidth as a Strategic Customer Success Manager! In this pivotal role, you will work closely with our clients to ensure they maximize the value of our communication solutions. Your strategic insight will help foster long-term relationships, enhance customer satisfaction, and drive product adoption.

Prolific develops infrastructure for human data, supporting advancements in AI by connecting leading AI model creators with high-quality, diverse data. The Strategic Sales and Success team partners with these organizations, helping them achieve their project goals. Role overview The Strategic Customer Success Manager works closely with prominent AI research and business teams, guiding them to get the most from Prolific’s human data solutions. This role acts as a trusted advisor across the customer lifecycle: from onboarding and growth, through renewals, to advocacy. Collaboration is central, involving regular work with Services, Support, Sales, Solutions Engineering, Product, and Marketing teams to support customer needs and drive adoption. Location This is a hybrid position based in Seattle. Requirements Minimum 6 years of experience in a strategic or enterprise customer success role with direct customer interaction, ideally in settings where increased usage leads to greater value. Proven track record of improving customer satisfaction and outcomes through strategic planning and meaningful engagement.

As a Senior Customer Success Manager within the Strategic Corporate division at Everlaw, you will be a key strategic partner and trusted advisor to leading corporations and their external legal teams. Utilizing your extensive workflow expertise and deep knowledge of the legal sector, you will assist clients in maximizing the value of Everlaw’s solutions, guiding them through effective change management, and facilitating the integration of our tools into their central business strategies. Your role will emphasize the development of high-trust relationships, showcasing credibility, reliability, and a consultative approach to ensure customer success, foster adoption, and deliver quantifiable outcomes. If you are driven by a passion for empowering clients, thrive in fast-paced environments, and are dedicated to doing what is right for both clients and Everlaw, we invite you to join our mission to promote justice by illuminating the truth.At Everlaw, our mission is to advance justice by revealing the truth. We cultivate a company culture that is open and democratic, deeply committed to the professional growth of our team members. We provide an annual learning and development stipend and conduct regular check-ins with managers to discuss career aspirations. If you seek a workplace that values passion, integrity, big thinking, and a continuous desire to learn, we are excited to hear from you.Don’t hesitate to apply if you feel you may be missing some skills. Everlaw encourages all candidates who believe they can contribute value to our team to submit their applications.This is a full-time, exempt position based in our Oakland, CA, or New York City, NY offices, featuring a hybrid work schedule: in-office on Monday, Wednesday, and Thursday with the option to work from home on Tuesday and Friday.

About the Opportunity: We are seeking a Strategic Customer Success Lead to redefine and enhance the value Bluefish provides to Fortune 500 teams. This pivotal role will help us create a scalable customer success framework that integrates profound product knowledge with personalized strategic partnerships. As the Strategic Customer Success Lead, you will oversee a select portfolio of high-value accounts, ensuring they derive continuous value from Bluefish’s offerings. You will act as both a product specialist—aligning customer needs with Bluefish capabilities—and a trusted advisor, guiding customers through the fast-paced AI landscape by offering insights on measurement, optimization, and campaign strategies across AI channels. Key Responsibilities Take ownership of value delivery for a portfolio of strategic enterprise accounts, facilitating meaningful value milestones through direct, high-touch interactions. Act as a strategic partner and advisor to customer stakeholders, providing direction on AI integration, measurement strategies, and campaign enhancement. Work closely with Account Leads to ensure that daily engagements align with global business objectives, renewal processes, and growth initiatives. Create and implement customized success plans that are aligned with customers' goals and measurable outcomes. Encourage deep product adoption by enabling customers to not only understand how to use Bluefish but how to leverage it within their overall marketing and measurement frameworks. Assess account health by utilizing usage data, customer feedback, and sentiment analysis to proactively identify risks, gaps in adoption, and growth opportunities. Transform risk signals into proactive strategies that enhance retention and long-term success. Collaborate across departments including Product, CS Ops, Growth, Services, Sales, and Support to ensure a seamless, high-quality customer experience. Maintain a thorough understanding of the Bluefish product and AI ecosystem to effectively advise customers and contribute to thought leadership. Aggregate insights from strategic accounts and share them with the broader Customer Success team to enhance the overall value delivery process.

Socure specializes in real-time identity verification, supporting businesses, government agencies, and individuals in preventing fraud before it occurs. The team addresses complex issues that influence the future of identity verification worldwide. The Senior Strategic Customer Success Manager position is based in San Francisco, CA and focuses on Socure’s largest enterprise clients. The role centers on building strong relationships with executive stakeholders, aligning on business objectives, and ensuring clients realize meaningful value from Socure’s solutions. Key Responsibilities Serve as a trusted advisor to major enterprise customers, emphasizing strategic alignment and long-term partnership. Collaborate with Account Executives to support renewals and identify upsell opportunities. Work alongside Solution Consultants to drive adoption and deliver strong customer outcomes. Lead executive business reviews, participate in governance forums, and coordinate cross-team alignment efforts. Spot and address potential risks, improve transparency, and foster lasting trust with enterprise clients. Who Succeeds in This Role Individuals who take ownership and adapt to evolving situations. Critical thinkers who tackle customer challenges with accuracy and care. Collaborative team players who set and uphold high standards. This position suits those interested in shaping the future of identity verification and working closely with enterprise clients in a collaborative environment.

Join Everlaw as a Senior Customer Success Manager within our Strategic Legal division, where you will play a pivotal role as a strategic partner and trusted advisor to leading law firms in the US (AmLaw 200) and Canada. Utilize your extensive workflow knowledge and legal industry insights to empower customers in maximizing the value of Everlaw’s solutions. You will proactively guide clients through change management, ensuring seamless integration of our products into their core business strategies.Your focus on cultivating high-trust relationships will underscore your credibility and reliability, while a consultative approach will be essential in driving customer success, adoption, and measurable outcomes. If you are passionate about customer empowerment, thrive in fast-paced settings, and are dedicated to doing what’s right for both clients and Everlaw, we invite you to be part of our mission to promote justice through transparency.At Everlaw, we foster an open and democratic company culture that emphasizes professional growth and development. We provide an annual learning stipend and regular discussions about career objectives with managers. If you value passion, integrity, innovative thinking, and a commitment to learning, we encourage you to apply! Don’t hesitate if you feel your skills may not match perfectly; we believe in the potential of every candidate.This full-time, exempt position is based in our Oakland, CA, or New York City, NY office with a hybrid work schedule: in-office Monday, Wednesday, and Thursday, with the option to work from home on Tuesday and Friday.

Join Certifid as a Strategic Customer Success Manager and play a pivotal role in ensuring our clients achieve maximum value from our solutions. In this remote position, you will collaborate closely with clients to understand their needs, facilitate onboarding, and drive engagement strategies that lead to long-term partnerships.

Who We AreSamsara (NYSE: IOT) is at the forefront of the Connected Operations™ Cloud, empowering organizations reliant on physical operations to leverage Internet of Things (IoT) data. Our mission is to provide actionable insights that enhance safety, efficiency, and sustainability across various industries, including agriculture, construction, field services, transportation, and manufacturing. We are excited to digitally transform operations at scale, representing over 40% of global GDP.Joining Samsara means being part of a team that is defining the future of physical operations. You will contribute to a diverse range of innovative product solutions, such as Video-Based Safety, Vehicle Telematics, Applications, Driver Workflows, and Equipment Monitoring. As a recently public company, we offer you the autonomy and support to make a significant impact while building for the long term.About the Role:As a Strategic Customer Success Manager, you will collaborate closely with Samsara’s largest Fleet customers, stepping in post-service delivery to understand their unique challenges. Your role will involve advising clients on how to effectively leverage Samsara’s solutions, establishing yourself as their long-term strategic partner.This position is inherently cross-functional, allowing you to engage with Sales, Support, Sales Engineering, and Product teams, and providing a comprehensive view of a rapidly growing company.This is a remote position open to candidates residing in the US except for the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Enhancing human experiences through every conversation.Join Symbl.ai, a leader in Conversation AI, where you will play a pivotal role in shaping the future of communication technology.

About UsAt SimplePractice, we are dedicated to enhancing access to quality healthcare by providing health and wellness professionals with the essential tools to excel in their private practices.With over 250,000 providers relying on our industry-leading software, we empower practitioners through efficient practice management solutions. Our innovative tools streamline everything from administrative tasks to clinical care, reducing the administrative burden and enabling solo and small group practitioners to flourish alongside their clients.Proudly recognized as the Best Practice Management Solution Provider in 2024 by MedTech Breakthrough and awarded in the Digital Health Awards 2023, SimplePractice is at the forefront of the health tech revolution.The RoleWe are seeking a Strategic Customer Success Manager to collaborate with our largest and most strategic clients, ensuring long-term success through executive alignment, strategic planning, and enterprise-level outcomes.In this role, you will act as a trusted advisor to senior clinical, operational, and executive stakeholders. A strong background in healthcare technology, coupled with an impressive executive presence, is essential for navigating the complexities of multi-stakeholder environments.As a Strategic Customer Success Manager, you will oversee the post-sale experience for high-impact accounts, focusing on retention, strategic adoption, customer health, and the realization of long-term value. Your role extends beyond adoption to emphasize transformation, scalability, and enduring partnerships.ResponsibilitiesOwn Strategic Customer PartnershipsAct as the primary strategic partner for our most valuable customersCultivate and maintain trusted relationships with executive, clinical, operational, and financial stakeholdersDesign and implement multi-quarter account strategies aligned with executive business goalsMap complex stakeholder ecosystems to foster alignment and influence decisionsGain a comprehensive understanding of customer objectives, success metrics, and organizational dynamicsIdentify growth, retention, and risk indicators within enterprise customer environmentsProactively manage renewal risks and lead enterprise-level mitigation strategies

Note: Tebra communicates with candidates only through official email addresses (@tebra.com, @patientpop.com, or @kareo.com) or via its applicant tracking system, Greenhouse. The company does not request sensitive personal information through social media or text, and interviews are never conducted via instant messaging. Role overview The Strategic Customer Success Manager serves as a key partner for Tebra’s customers, guiding them through the adoption of the platform and supporting their long-term growth. This position centers on helping customers clarify business goals, define what success looks like, and achieve real results with Tebra’s technology. Building trust with stakeholders and offering data-driven recommendations are essential parts of the job. The CSM works to ensure customers get the most from the platform, always focused on retention and expansion. This is a remote role for candidates based in the United States. It suits individuals who are comfortable with change and take ownership of customer satisfaction by following processes that foster lasting relationships. Main responsibilities Manage a portfolio of customers, typically with annual recurring revenue under $20,000–$30,000 in specific product areas. Learn each customer's business objectives and connect them to Tebra’s platform, encouraging adoption through best practices. Develop strong relationships with both end-users and managerial stakeholders to support smooth onboarding and ongoing engagement. Reach out proactively to customers to drive adoption, retention, and identify risks early using customer health metrics. Provide tailored, industry-informed recommendations to help customers get the most value from core and additional products. Achieve or surpass quarterly goals for ARR retention and expansion, while identifying new opportunities within the product suite. Keep accurate records of progress, action items, customer needs, and potential risks to ensure clarity and accountability.

About KustomerKustomer is a leading conversational CRM platform dedicated to enhancing customer experiences. With advanced tools such as AI and Automation, zero-code configuration, and a unified data platform that consolidates information from various sources, Kustomer enables businesses to operate more efficiently and provide personalized service across all channels. Our platform is the backbone for renowned customer service brands like Sweetgreen, Starz, Vuori, Resy, and Cotopaxi.Founded in 2015 by innovative entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has secured over $230 million in funding from top-tier venture capitalists. In 2020, Meta expressed interest in acquiring Kustomer, a process completed in 2022, allowing us to join Meta’s Business Messaging Group and revolutionize communication between businesses and customers through modern messaging channels.In 2023, we transitioned back into a standalone entity supported by our original investors, Battery, Redpoint, and Boldstart Ventures, who contributed $60 million. Our vision continues to thrive as we look forward to our next phase of growth, which includes expanding our AI-driven platform, accelerating product innovation, and growing our talented team.At Kustomer, we foster a culture of passion and collaboration where every team member is committed to improving the customer service experience. We are on an exciting growth trajectory and seek individuals eager to learn and tackle challenges daily. Our company embraces a remote-friendly model, with team members spread across the U.S. and U.K., gathering annually for our Kamp Kustomer event.About the RoleWe are seeking a Strategic Customer Success Manager to join our dedicated Customer Success team. This team is vital for nurturing post-sale relationships, ensuring our clients derive significant, measurable value from the Kustomer platform. As a Customer Success Manager, you will connect our customers to the full range of Kustomer's offerings, from our AI-enhanced automation to the actionable insights that drive impactful customer interactions.

As a Strategic Customer Success Manager, you will play a pivotal role in ensuring the health, retention, and growth of Windfall’s most significant and high-value accounts. Acting as the primary strategic partner for clients, you will drive executive-level alignment and maximize their lifetime value, promoting strategic adoption and fostering a robust partnership with Windfall. You will oversee the complete customer lifecycle, from onboarding to long-term growth strategies, while coordinating cross-functional efforts with your colleagues in Sales, Implementation, and Product. You will hold direct responsibility for the Annual Recurring Revenue (ARR) and Net Revenue Retention (NRR) of your designated portfolio.Join us in our mission to transform how organizations perceive and utilize people data. We are committed to our core values: (1) Communicate effectively; (2) Operate transparently; (3) Provide leverage instead of just optimization; (4) Make a positive impact every day; and (5) Act with integrity and trust.

Strategic Customer Success ManagerTeam: SalesProlificAt Prolific, we are not just participants in the AI sector; we are pioneers in crafting the human data infrastructure that is transforming AI development. As foundational AI technologies become more standardized, it is the quality and variety of human-generated data that sets products and models apart. Our Strategic Sales and Success team collaborates with many of the world’s foremost AI model creators on their most critical initiatives.The RoleAs the Strategic Customer Success Manager, you will engage with pioneering AI model developers who are making headlines daily, ensuring they derive exceptional value from our human data solutions. You will act as a trusted advisor to AI researchers, program managers, and business stakeholders, steering the adoption, consumption, and realization of value from our offerings. You will manage the entire customer success lifecycle, guiding clients from onboarding through to maturity, expansion, renewal, and advocacy while working closely with teams across Prolific, including Services, Support, Sales, Solutions Engineering, Product, and Marketing.What You’ll Bring to the Role6+ years of experience in a customer-facing strategic or enterprise customer success role, preferably in an industry related to AI or technology.

Are you a seasoned customer success expert passionate about cultivating trusted relationships with sophisticated investment management clients? Do you excel at collaborating with enterprise stakeholders to enhance product adoption, achieve measurable outcomes, and deliver long-term value? If you are excited about working at the intersection of financial services, SaaS, and AI-driven technology while shaping strategic customer journeys, we would love for you to join our dynamic team.As a Strategic Customer Success Manager, you will be responsible for nurturing and expanding relationships within a portfolio of mid-enterprise and large investment and wealth management firms. You will guide customers from onboarding to long-term maturity, accelerating time-to-value, driving product adoption, and identifying opportunities for growth. This role is pivotal in ensuring customer success, as you will closely collaborate with Sales, Product, and Support teams to align client goals with platform capabilities. You will utilize cutting-edge technologies—including AI tools like ChatGPT, Glean, and Claude Code—alongside platforms such as Salesforce and Pendo to extract insights, streamline workflows, and deliver proactive, high-impact customer engagement at scale.At Ridgeline, we believe that how we work is just as important as what we build. Our team members behave like owners, prioritize growth, and communicate transparently. We embrace positive intent, favor action, and focus on providing solutions rather than merely identifying problems. We celebrate our successes, learn from our challenges, and thrive in a resilient, collaborative, and high-performing culture. If this resonates with you, we’d love to hear from you!You must be authorized to work in the United States without the need for employer sponsorship.

PagerDuty (NYSE:PD) stands at the forefront of Digital Operations Management. In today’s fast-paced digital landscape, organizations of all sizes count on PagerDuty to ensure flawless digital experiences for their customers. Our platform empowers teams to swiftly identify issues and seize opportunities, facilitating collaboration among the right individuals to resolve problems quickly and prevent future occurrences. Over 13,000 organizations, including 60 of the Fortune 100, trust PagerDuty to navigate their Digital Transformation, Cloud Migration, and DevOps Modernization journeys. Our esteemed clientele includes industry leaders such as GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and more. As we expand our capabilities in Digital Operations Management through AI/ML and Automation, we are increasing our adoption across Development, IT, Customer Service, Security, and various other teams.The Strategic Customer Success Manager plays a pivotal role in aligning with key stakeholders within customer organizations, cultivating and nurturing robust relationships that expedite customers’ digital journeys. Customer Success Managers engage directly with a diverse client base, tailored to their market segments, organizational sizes, solution complexities, and lifecycle needs.