Implementation Specialist

Submittable supports organizations focused on social impact, including nonprofits and government agencies, by providing a platform to manage grants, scholarships, awards, and similar programs. The platform is used for over 30,000 programs, connects with more than 1.2 million applicants, and helps distribute upwards of $10 billion in funding each year. Client…

Submittable creates software used by nonprofits and government agencies to run programs that benefit their communities. In 2024, the platform supported 30,000 programs, connected with 1.2 million applicants, and helped distribute over $10 billion in funding. The company’s mission is to accelerate the work of organizations focused on equity, social justice, education, the arts, health, economic opportunity, and the environment. Role overview This full-time, remote position reports to the Director of Solutions Engineering. The Enterprise Solutions Engineer works directly with government and public sector clients, collaborating closely with the Government Sales Team. The role centers on advancing sales opportunities and leading complex enterprise projects, with a focus on designing and implementing large-scale Grants Management solutions tailored to each client’s needs. What you will do Partner with government and public sector clients to understand their goals and technical requirements Collaborate with the Government Sales Team to move opportunities forward Lead enterprise-level engagements and oversee large-scale implementations of Submittable’s Grants Management solution Apply technical expertise and business insight to deliver solutions that support meaningful change Requirements Experience working with enterprise software solutions Strong collaboration skills, with the ability to communicate across technical and non-technical teams Strategic mindset focused on client success Interest in supporting organizations dedicated to social impact

Join our dynamic team as a Technical Support Specialist, where you'll engage with website events and address customer inquiries in a proactive and effective manner. In this role, you will monitor the functionality of our 24/7 applications, swiftly responding to alerts by resolving issues or escalating them as necessary. Your expertise will be essential in supporting both mobile devices and desktop systems.This full-time position is for our 3rd shift, with on-call duties for one weekend per month, allowing for accrued paid time off. We seek a tech-savvy professional who can foresee potential challenges and desires a stimulating career path.As part of a large team dedicated to the architecture, development, testing, and support of our site, you will have opportunities to contribute to various initiatives. Experience with state government or other governmental organizations is advantageous. This role is connected to a long-term contract that provides exceptional career advancement prospects.This position is fully remote, and candidates must demonstrate reliability and the ability to work independently without direct supervision. Applicants must reside in the United States.We offer the necessary tools, including a laptop and communication devices, to support your success.

Join StemXpert1 as a Technical Support Specialist, where you will play a pivotal role in providing exceptional service and technical assistance to our valued clients. Your expertise will help troubleshoot and resolve issues, ensuring a seamless user experience. We are looking for an individual who is not only technically proficient but also passionate about customer service.

Join our dynamic team as a Technical Support Specialist, where you will play a pivotal role in addressing customer issues and monitoring website events with an intuitive and problem-solving approach. This position involves ensuring the availability of our 24/7 applications and responding to alerts by either resolving issues directly or escalating them to the appropriate teams in real time. You will need to demonstrate expertise in supporting both mobile devices and desktop/laptop environments.We are currently seeking to hire one full-time employee for our 3rd shift, which includes being on-call one weekend per month and accruing paid time off (PTO). This role is perfect for a tech-savvy individual who can foresee potential challenges and seeks a career path that is both rewarding and challenging.As part of a large team responsible for architecting, building, testing, and supporting our website, you may also assist in various related initiatives. Experience with the Pennsylvania state government or other governmental bodies is advantageous. This position is associated with a long-term contract offering excellent opportunities for career advancement.This is a remote work opportunity. Candidates must be reliable and capable of working independently without direct supervision. U.S. residency is required.Laptop and communication tools will be provided.

Join Submittable as a Government Enterprise Sales Development Representative and play a pivotal role in driving our mission to help organizations manage their workflows and funding processes. In this dynamic position, you will be responsible for generating new leads, nurturing relationships, and assisting in expanding our government sector clientele.We are looking for a motivated individual who is passionate about sales and eager to contribute to our growth in the government market. You will leverage your skills to identify potential clients, conduct outreach, and set appointments for our sales team.

About PerfectServePerfectServe is a premier provider of clinical communication and physician scheduling solutions in the health IT sector. Established in 1997, the company has seen consistent growth, especially after significant acquisitions in 2019. With over 400 employees and more than 30,000 customers—including medical practices, hospitals, and health systems—PerfectServe boasts an annual revenue exceeding $100 million.Our mission is to expedite care delivery by enhancing provider schedules and directing communications—messages, pages, calls, and alerts—to the appropriate destination promptly. By fostering real-time information exchange, creating efficient schedules, and automating vital clinical workflows, we aim to elevate patient care and enhance clinician well-being.Recognized by leading analyst firms like Gartner® and KLAS Research, our initiatives have led to notable accolades: In 2026, PerfectServe was honored as the leader in execution and vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration.We received two Best in KLAS awards in 2026—one for physician scheduling and another for ambulatory clinical communications, totaling 11 Best in KLAS awards over the past nine years.Joining PerfectServe means being part of a collaborative team with extensive expertise dedicated to enhancing customer satisfaction daily. We continuously strive to innovate our product development, integrating AI into our solutions and engaging with customers about new workflows. Everyone at PerfectServe plays a crucial role in advancing our mission.If you seek a well-established, technologically advanced company filled with intelligent individuals committed to meaningful work, you have found your ideal workplace!We are on the lookout for technical support superstars to join our expanding team focused on improving clinical communications, streamlining scheduling, enhancing collaboration, and fortifying health systems. Don't miss this opportunity!

Opus1 is revolutionizing the way performing arts education is delivered through our innovative platform. As a premier SaaS CRM tailored for music and performing arts institutions, we empower organizations to effectively manage, expand, and engage their communities via our user-friendly software that connects administrators, instructors, and students seamlessly. Our dynamic startup is dedicated to fostering a vibrant environment for creative education to flourish!We are on the lookout for a passionate Technical Support Specialist to join our expanding team. In this role, you will be the cornerstone of our customer support efforts, providing exceptional assistance through chat, email, and phone, ensuring that each interaction exemplifies our commitment to quality and in-depth product knowledge.If you thrive on helping customers, enjoy problem-solving, and are dedicated to creating outstanding support experiences, we would love to hear from you.Your responsibilities will include:Managing customer interactions through in-app chat, email, and calls, ensuring prompt, accurate, and high-quality supportAssisting customers with their daily use of Opus1 and guiding DIY onboarding customers with real-time implementation queriesDiagnosing product issues and helping customers navigate workflows with clarity and confidenceEnsuring strong response and resolution times in accordance with support SLAsCreating insightful moments by helping customers gain a deeper understanding of the platformUtilizing HubSpot to manage, prioritize, and resolve tickets while maintaining excellent ticket hygiene (tagging, categorization, documentation)Adhering to triage and escalation procedures to ensure efficient issue routing and resolutionIdentifying recurring challenges and reporting trends to Support leadershipContributing to the upkeep of Knowledge Base articles, FAQs, and internal documentation to enhance self-service options and team efficiencyCollaborating cross-functionally with Customer Success, Onboarding, Product, and Sales teams to ensure a seamless customer experience and effective issue resolutionYou will be a great fit for this position if you possess:At least 1 year of experience in technical support, customer support, or help desk rolesStrong communication skills and a knack for problem-solvingA passion for technology and helping others

Join Agility Robotics as a Technical Support Specialist and be a key player in providing exceptional technical assistance to our clients. Your role will involve troubleshooting issues, guiding customers through solutions, and ensuring the highest level of satisfaction. If you are passionate about technology and customer service, we would love to hear from you!

Role Overview Lightspeed Systems is hiring a Customer Technical Support Specialist in Austin, Texas. This role centers on helping clients resolve technical issues and understand product features. The position supports customers directly, aiming to create a smooth and positive experience with every interaction. What You Will Do Troubleshoot technical problems for clients Share clear, accurate product information Work to ensure each customer receives prompt and effective support What We Look For Interest in technology and problem-solving Commitment to helping customers succeed Strong communication skills

Join Our Team as a Technical Support Specialist in Golden Valley, MN!Are you passionate about technology and customer service? We are looking for a dedicated Technical Support Specialist to provide exceptional technical assistance to our customers on our Contractor/Distributor support line. You will play a vital role in ensuring our clients receive accurate and timely resolutions while differentiating BCforward from the competition. As a Technical Support Specialist, your responsibilities will include:• Customer Support: Respond promptly to support-related inquiries via email and phone, demonstrating your knowledge of customer service best practices.• Problem Solving: Diagnose and resolve both hardware and software technical issues effectively.• Applications Knowledge: Stay updated with system changes and product information, utilizing your experience with personal computers and MS Office Suite.• Change Agent: Proactively seek ways to enhance support processes and assist in their implementation.If you are ready to make an impact and grow with us, we encourage you to apply!

Join the dynamic team at Catalate as a B2B Technical Support Specialist, where you will play a pivotal role in delivering exceptional customer support to our business partners. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring a seamless user experience with our products.

Join our dynamic team at Mindlance as a Technical Support Specialist. In this role, you will provide exceptional technical assistance to our clients, ensuring their systems operate smoothly and efficiently. You will troubleshoot issues, offer solutions, and maintain a high level of customer satisfaction.Your expertise in technical support will play a crucial role in enhancing our services and client relationships. If you're passionate about technology and helping others, this is the perfect opportunity to advance your career.

About SwapAt Swap, we are pioneering the future of commerce through our innovative AI-driven platform. We connect backend operations seamlessly with a cutting-edge storefront experience, empowering brands to sell products globally.Our platform is designed for brands that aspire to sell anything, anywhere. Swap centralizes global operations, streamlines intelligent workflows, and enables margin-enhancing decisions through real-time data insights. Our comprehensive suite of products includes features for cross-border sales, tax compliance, returns management, demand forecasting, and our state-of-the-art agentic storefront, providing merchants with complete transparency and the confidence to take action.We are cultivating a company culture that emphasizes clarity, creativity, and shared responsibility as we reshape the landscape of global commerce.About the RoleWe are looking for a dependable, organized, and technically adept Technical Support Specialist who thrives on problem-solving and delivering exceptional customer experiences. In this role, you will address technical inquiries from merchants, diagnose platform issues, and ensure timely and precise resolutions.This position fuses customer support with technical investigation: you will be part troubleshooter, part educator, and part liaison between merchants and our product and engineering teams. You will engage with various workflows, from analyzing API logs to assisting merchants with customs documentation, and play a vital role in enhancing our support function as we expand.Collaboration with our Customer Experience, Product, and Engineering teams will be crucial to keeping merchants on track and continuously improving our support processes.

Join our dynamic team at aircommunities as a Technical Support Specialist! In this crucial role, you will be the first line of support for our customers, assisting them with technical inquiries and ensuring a seamless experience with our products. Your expertise will help us maintain our commitment to exceptional customer service.

Join 8x8, Inc. as an Enterprise Technical Support Specialist, where you will leverage your expertise in technical support to assist our esteemed enterprise clients. You will be instrumental in providing support for our renowned hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your background in computer networking and telecommunications, coupled with your superior problem-solving capabilities and commitment to fostering strong customer relationships, will be vital as we aim to enhance our market share in the hosted unified communications sector.Job Overview:You will guide the strategic direction of enterprise-level support services for 8x8 products targeted at both assigned and shared customers. This includes managing Tier 1 escalations, executing remote phone system configurations, and troubleshooting issues related to quality of service, connectivity, and performance. The ideal candidate will possess a strong ability to cultivate trusted partnerships with technical staff and executives, ensuring a tailored approach to customer support.

EasyLlama creates interactive, mobile-friendly HR compliance training used by millions of employees worldwide. Our programs help organizations build safer, more inclusive workplaces. Over 5,000 clients, including Shake Shack, WeightWatchers, Sephora, JiffyLube, and Y Combinator, trust EasyLlama for on-demand, bite-sized training that fits into any schedule. With a 96% G2 rating and strong customer satisfaction scores, we focus on making compliance approachable and effective. Collaboration, innovation, and a bias for action shape our culture. We aim to set the standard for thought leadership in compliance training. Role Overview The Technical Support Specialist handles complex, escalated technical issues that go beyond standard support. This position investigates problems, troubleshoots integrations, and works closely with teams across the company to resolve customer challenges. Acting as a key connection between Customer Success, Engineering, and other groups, this role helps ensure that clients receive the best possible experience.

Location: Remote , United States About Rezilient Rezilient is working to make primary care more accessible and convenient. The CloudClinic model blends virtual provider visits with advanced technology, creating a digital healthcare experience focused on each patient. By streamlining care delivery and expanding specialty services, the team aims to offer comprehensive healthcare while keeping patient well-being at the center. Role Overview The Technical Support Specialist serves as the first point of contact for technical assistance at Rezilient. This role supports both internal teams and external users, including customers and patients. Daily work involves triaging questions, troubleshooting issues, handling bug reports, and managing requests. The goal is to resolve matters promptly or route them to the right team for further action. What You Will Do Respond to technical questions and support requests from internal staff, customers, and patients Triage and document issues, bugs, and feature requests Resolve common technical problems or escalate them to Product, IT, Engineering, Clinical, or Care Navigation teams as needed Support product quality initiatives by identifying recurring issues and sharing feedback Help shape support processes as the company grows Who This Role Supports Internal teams across Product, IT, Engineering, Clinical, and Care Navigation External users, including customers and patients

At Intercom, we are revolutionizing customer service through cutting-edge AI technology. Our mission is to empower businesses with the tools they need to deliver exceptional customer experiences.Our AI assistant, Fin, is at the forefront of customer service innovation, allowing companies to provide seamless, around-the-clock support. By integrating with our Helpdesk, Fin transforms into the comprehensive Intercom Customer Service Suite, designed to address complex inquiries that require human intervention.Since our inception in 2011, we've gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. Our commitment to our core values drives us to push boundaries, act with urgency, and deliver unmatched value to our clients.What’s the Opportunity?As the landscape of customer support evolves with AI, we seek a Technical Support Specialist who thrives in a dynamic environment, is innately curious, and possesses fluency in AI tools. You will set a high standard for yourself and your colleagues.In this role, you will manage intricate technical queries related to our advanced features, serve as an escalation point for challenging investigations, provide exemplary customer support, actively engage with customers to maximize their experience on our platform, and contribute to product enhancements, process improvements, and team development. Embracing AI tools alongside your expertise will enable you to resolve complex cases swiftly, fostering a culture of continuous improvement. If you are excited by the prospect of constant learning in a fast-paced environment, this role is perfect for you!If this opportunity resonates with you, we invite you to apply and become our next Technical Support Specialist.

At Lighthouse, we are dedicated to transforming the hospitality industry with our innovative commercial platform. Our technology simplifies complex data, offering businesses actionable insights, advanced pricing tools, and state-of-the-art business intelligence that enables them to maximize their revenue potential.With $370 million in Series C funding and a resolute focus on growth, we have integrated five companies into our mission and achieved over $100 million in ARR in 2024. Our diverse team of over 850 professionals spans 35 countries and encompasses 34 nationalities.At Lighthouse, we cultivate a vibrant community where collaboration and fun are at the heart of our work culture. Together, we strive to revolutionize the hospitality sector. Are you ready to join our exciting journey and make an impact? What You Will DoAs a Technical Support Specialist reporting to the Customer Care Manager, you will be a key resource for our Business Intelligence (BI) products. Your expertise in integration processes, data validation, and analysis will empower you to advise and guide a diverse range of clients, resolve escalated technical issues, and ensure they effectively utilize Lighthouse to enhance their business operations.Your ImpactManage and resolve customer inquiries via chat and email promptly and professionally.Investigate and troubleshoot advanced technical issues related to integration logic, data, and system performance.Collaborate with Engineering, Product, and Business Development teams to address complex bugs and customer challenges.Educate and empower customers to achieve the highest value from our BI products.Utilize and support AI-driven features within our platform to help customers make informed business decisions.Communicate complex technical concepts clearly to customers and internal stakeholders with varying technical expertise.Proactively identify and recommend enhancements to support processes, procedures, and internal tools.Prepare and maintain user manuals and supporting materials to facilitate customer self-service.