Account Management Team Lead - Italian Speaking

DeliverooManchester - Main Office

On-site Full-time

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Experience Level

Manager

Qualifications

To be successful in this role, you should possess strong leadership abilities, a strategic mindset, and excellent communication skills in both English and Italian. You should have experience in account management, ideally within the foodservice or e-commerce sectors.

About the job

Account Management Team Lead – Italian Speaking

Join Deliveroo in our mission to revolutionize the way people shop and dine, where impact, innovation, and growth are at the core of everything we do. Our Commercial team is pivotal in shaping Deliveroo’s marketplace, focusing on how we serve restaurants, grocers, and emerging verticals globally. From negotiating significant partnerships to discovering new revenue opportunities and designing data-driven growth strategies, we embrace challenges that propel our business forward. If you excel in dynamic commercial environments and aspire to influence a global brand's future, this is the perfect team for you.

We are seeking a Commercial Team Lead (SMB) to join our Manchester office. In this role, you will lead a team of Italian-speaking Account Managers, driving growth for our small and medium-sized restaurant partners in the Italian market.

Your Responsibilities

As part of the SMB Account Management team, you will be at the heart of Deliveroo’s marketplace, representing independent restaurants and small chains that add variety to our customers' experiences. Your mission will be to expand this department by nurturing talent and refining our commercial strategies.

Team Leadership & Coaching

Directly manage and develop a diverse team of Account Managers, overseeing recruitment, performance management, and reward systems.
Provide coaching through regular one-on-ones and development plans, emphasizing commercial best practices such as contract negotiations and growth proposals.
Foster a positive team culture and maintain high morale, ensuring a low turnover rate and a high-performance environment.

Strategy & Execution

Manage resources and prioritize tasks to ensure the team consistently meets growth and retention targets.
Collaborate with Learning & Development to create valuable training resources to enhance the team's commercial impact.
Utilize data and performance analytics to adjust targets, measure success, and report progress to the Head of Account Management.

Operational Excellence

Act as a stakeholder for...

About Deliveroo

Deliveroo is a leading online food delivery service, dedicated to providing customers with the best local dining experiences. We partner with a wide range of restaurants and grocery stores to bring high-quality food directly to our customers' doorsteps, enhancing the way people eat.

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