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Account Manager - Digital Media Measurement

DoubleVerifyNYC Global HQ
On-site Full-time $54K/yr - $96K/yr

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Experience Level

Experience

Qualifications

To excel in this role, candidates should possess strong interpersonal and communication skills, a proactive approach to problem-solving, and a passion for delivering superior customer service. Familiarity with digital media and advertising analytics is advantageous. The ideal candidate will have a proven track record of managing client relationships effectively and be adept at collaborating across multiple teams to drive client success.

About the job

About Us

DoubleVerify stands at the forefront of digital media measurement, data analytics, and insights. Our mission is to provide unparalleled transparency and actionable data for the effectiveness and quality of digital advertising, serving some of the largest brands, publishers, and ad platforms globally. Since our inception in 2008, we have empowered numerous Fortune 500 companies to maximize their media investments with our innovative solutions, fostering a more robust advertising ecosystem. Discover more at www.doubleverify.com.

Your Role

As an Account Manager, you will play a pivotal role in nurturing customer relationships and managing all facets of their accounts. This includes overseeing campaigns from initiation to reporting and billing. You will collaborate closely with Sales, Implementation, Product Management, Engineering, and Finance teams to deliver exceptional service and solutions. Additionally, you will be instrumental in recommending strategies to meet ongoing client needs and educating customers on our comprehensive product suite to help them achieve their advertising objectives.

Operational Excellence and Customer Engagement

  • Develop and maintain contact reports, including Quarterly Business Reviews (QBRs), monthly office hours, feature updates, and educational sessions.
  • Engage in strategic discussions during client interactions (status calls, office hours, QBRs, outings, etc.) and provide regular updates to management.
  • Execute and uphold a Strategic Account Plan for all top-tier advertisers, reviewing account status at least monthly, including product usage, spending trends, and performance against KPIs.
  • Stay informed on industry trends and client-specific news to proactively offer optimization suggestions and new product opportunities.
  • Identify recurring questions, trends, and challenges, and establish action plans to enhance knowledge retention for specific clients.

Customer Retention Initiatives

  • Monitor potential churn risks and escalate concerns promptly to the relevant sales personnel and management.

About DoubleVerify

DoubleVerify is a pioneer in digital media measurement, providing essential data and analytics to ensure the quality and effectiveness of online advertising. Our solutions enhance transparency and deliver actionable insights, helping businesses maximize their advertising investments and improve industry standards.

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