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Account Manager - Fully Remote in the Philippines

HostawayRemote job
Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in account management or a similar role. Strong understanding of customer relationship management. Exceptional communication and negotiation skills. Experience with Salesforce or similar CRM tools. A proactive approach to identifying growth opportunities. Ability to work independently and as part of a team.

About the job

Hostaway is seeking an Account Manager for a fully remote role based in the Philippines. This position requires working during North American Eastern Standard Time hours. Hostaway serves over 20,000 property managers worldwide with a platform designed for professional short-term rental operators, providing tools that support efficiency and business growth. The company is profitable, expanding rapidly, and recognized as the first unicorn in the short-term rental PMS sector. More about Hostaway’s story and valuation can be found here.

Role overview

The Account Manager leads the post-sale commercial relationship for a global customer base. The primary goal is to increase Net Revenue Retention by expanding existing customer accounts through add-on products and strategic upselling.

Key responsibilities

  • Drive commercial growth by identifying and acting on expansion opportunities within current accounts.
  • Engage proactively with customers to help them maximize value from the Hostaway platform.
  • Manage a sales pipeline in Salesforce and collaborate with teams across the company.

Targets and collaboration

  • Consistently exceed monthly and quarterly ARR targets by promoting adoption of add-on products, such as Dynamic Pricing, Smart Locks, QuickBooks Online (QBO), and Insurance.
  • Work closely with regional Customer Success Managers for Mid-Market and Enterprise accounts to identify and pursue expansion opportunities. Act as the commercial specialist, leading add-on and upsell sales surfaced by the Customer Success team.

This role requires working during North American EST hours.

About Hostaway

Hostaway is a cutting-edge vacation rental management platform that utilizes artificial intelligence to enhance operational efficiency for property managers. Our innovative solutions are tailored for the short-term rental market, enabling clients to achieve greater profitability and growth.

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