About the job
As an Account Manager, you will be responsible for effectively managing, developing, and nurturing the assigned client portfolio. Your primary focus will be on driving the sales of technological solutions through a consultative approach aimed at identifying client needs, creating value, and contributing to the sustainable growth of our organization in the Guatemalan market.
Key Responsibilities
Manage the assigned client portfolio while maintaining strong and sustainable business relationships.
Identify new business opportunities within existing accounts and develop strategic new accounts.
Assess client needs and propose technological solutions that align with their business objectives.
Prepare and present commercial proposals, coordinate product demonstrations, and participate in negotiations and closures.
Draft and track quotations, contracts, and commercial agreements.
Coordinate with internal departments (pre-sales, support, operations, finance) to ensure proper execution of sold solutions.
Conduct post-sales follow-up to ensure client satisfaction and identify upselling or cross-selling opportunities.
Keep client and opportunity information updated in the CRM system.
Achieve billing, retention, and growth targets set by the organization.
Prepare periodic reports on commercial management, forecasts, and opportunity progress.
Represent the company at commercial meetings, events, fairs, or networking activities as needed.
Performance Indicators (KPIs)
Achievement of sales targets.
Revenue growth per account.
Client retention and satisfaction.
Number of active opportunities and closing rate.
Value of the sales pipeline.
Average sales cycle time.
Educational Background
A relevant degree or equivalent experience in a related field.
