About the job
Purpose of the Position
To manage, develop, and maintain the assigned client portfolio, ensuring a long-term strategic relationship through consultative commercial management aimed at generating value, revenue growth, and customer satisfaction by providing technological solutions tailored to their needs.
Key Responsibilities
Client Portfolio Management
Continuously manage and follow up on the assigned client portfolio, ensuring timely and quality service.
Maintain solid and long-term business relationships with B2B clients.
Consultative Sales of Technological Solutions
Identify needs, pain points, and improvement opportunities in the client's processes.
Propose technological solutions (software, digital services, custom projects, etc.) aligned with the client's business objectives.
Present clear technical and commercial value proposals.
Account Development and Expansion
Identify growth opportunities within active accounts (upselling and cross-selling).
Promote the adoption of new services, solutions, or business lines of the company.
Management of the Commercial Process
Manage the complete sales cycle: prospecting, requirement gathering, proposal, negotiation, and closing.
Prepare quotes, commercial proposals, and executive presentations.
Ensure compliance with established commercial goals and KPIs.
Internal Coordination
Work collaboratively with internal departments such as Pre-sales, Operations, Technology, Marketing, and Finance to ensure the correct execution of sold projects.
Channel client requirements and follow up on deliverables, timelines, and service quality.
Post-Sale Follow-Up and Customer Experience
Ensure customer satisfaction through effective post-sale support.
