About the job
Join Evolution, a leading B2B provider of innovative Live Dealer gaming solutions, as we seek an enthusiastic and dedicated Account Manager to be part of our vibrant account management team in Malta. This role focuses on managing Random Number Generation (RNG) brands within our extensive portfolio, including renowned names like NetEnt, Nolimit City, and Red Tiger. As our department continues to expand, we invite you to enhance customer relationships while capitalizing on commercial opportunities with all our key accounts.
The Account Manager position is pivotal to Evolution’s ongoing success. We pride ourselves on providing personalized client management and prioritizing customer satisfaction above all else. You will be the dependable point of contact for our clients, supporting them through both challenges and achievements.
- Efficiently manage multiple clients, balancing day-to-day workloads and addressing any client needs promptly. Keep clients informed with up-to-date documentation and product roadmaps.
- Serve as the primary liaison between the Evolution RNG Division and its partners, ensuring optimal game visibility, revenue optimization, and fostering long-term collaboration.
- Monitor RNG game performance metrics (GGR, spins, retention, top games, etc.) and suggest actionable strategies to enhance KPIs.
- Oversee seamless game launches, manage escalations, and coordinate effectively with internal teams, including technology, compliance, and marketing.
- Collaborate with partners on promotional campaigns, tournaments, and game launches to enhance visibility and engagement.
- Drive growth with partners to meet the organization’s targets and deliverables.
- Build trust and establish relationships with key influencers and decision-makers within client organizations.
- Work with clients to gather data and insights on product performance in comparison to competitors, as well as the impact of targeted campaigns and promotions.
- Proactively identify upselling opportunities for new products and premium offerings while expanding the client's product presence.
- Demonstrate the ability to work independently as your proficiency and knowledge grow.
- Possess a solid understanding of MS Office applications.
