About the job
Managing expenses can be a complicated task, often leading to inefficient processes that affect everyone, not just finance teams. At Pleo, we are transforming this landscape. We develop financial solutions that streamline money management, making it empowering and surprisingly effective for both finance teams and employees, all with a vision to help businesses 'go beyond'.
The name 'Pleo' signifies 'more than you’d expect', and adhering to this philosophy has been pivotal to our success over the past decade.
We are currently at a crucial juncture in our journey; every decision we make influences our 40,000+ clients, our business trajectory, and our shared success. We seek individuals who take pride in understanding customer needs, who simplify complex challenges, respectfully challenge the status quo, and consistently aim for excellence. With our ambitious goals, we acknowledge that we don’t have it all figured out, and that’s part of the excitement! We are a motivated, progressive, and importantly, a compassionate team of over 850 individuals from more than 100 nationalities, united in our mission to redefine business spending.
About the Role
We are on the lookout for a commercially savvy Account Manager to join our Mid-Market Account Management Team. In this position, you will play a crucial role in expanding our existing customer base as part of the Customer Growth & Expansion team. If you are passionate about strategic account management, dedicated to customer success, skilled at identifying growth opportunities within complex organizations, and enthusiastic about nurturing relationships and demonstrating ROI, this role is perfect for you!
Who You’ll Collaborate With
You will report to our Senior Sales Manager of Account Management and work closely with teams in Customer Success, Deal Desk, Pricing, and Enablement. Our collaborative team of 16 is committed to delivering value and enhancing our existing customer base. You will also have opportunities to partner with teams across Sales, Support, Product, and Marketing to drive success.
Your Responsibilities
As an Account Manager, you will:
- Identify and capitalize on opportunities within your portfolio to enhance accounts through upselling, onboarding new teams, and aligning product capabilities with evolving customer needs.
- Develop strong relationships with key stakeholders to grasp their strategic goals and uncover additional opportunities for growth.
- Utilize methods like MEDDICC to accurately assess upsell and cross-sell prospects.
