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Account Services Representative

On-site Full-time

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Experience Level

Experience

Qualifications

Minimum Requirements:6 months of direct customer service experience.6 months of computer experience in a work or non-work setting. High school diploma or GED, or equivalent work experience. Must be eligible to work in the United States. Preferred Qualifications:6+ months of experience in a role that requires achieving sales targets.1-2 years of experience in customer service, not limited to call centers. Strong customer service focus and a genuine desire to assist customers. Enthusiastic and personable demeanor. Able to thrive in a call center or highly structured work environment. Proficient computer skills with the ability to navigate multiple screens. Adaptable to constant changes in processes and procedures. Demonstrated history of solid work performance.

About the job

At Cox Communications, we strive to connect people with the things they cherish most. We are currently seeking talented individuals to join our team as Account Services Representatives, where you will represent the voice of our esteemed brand.

Your role will be vital to ensuring our organization's ongoing growth and stability. As an Account Services Representative, you will be a key member of our dedicated, service-focused team that:

  • Delivers exceptional customer experiences through honest, committed care.
  • Handles incoming inquiries, issues, and requests related to account balances, service modifications, billing, and various account services.
  • Identifies opportunities to present additional or upgraded services to customers while ensuring a high-quality service experience.
  • Embodies the core values of Cox by maintaining a respectful and professional approach to colleagues and customers alike.

Join Cox Communications as an Account Services Representative and unlock your potential while enhancing the lives of our customers and advancing your own career.

The Cox Communications Distinction

Cox Communications is more than just a workplace. We are committed to fostering an environment that encourages personal growth and allows you to develop your talents.

Our employees are our greatest asset. To demonstrate our commitment, we offer competitive salaries, an outstanding benefits package (including healthcare, pension, and 401k), and a superior working environment.

We value diversity and are committed to building a workforce that reflects the communities we serve. We encourage a culture that celebrates the unique talents and perspectives of every individual.

Continue reading to discover more about this exciting opportunity and apply to become part of the Cox Communications team today!

Key Responsibilities and Essential Functions

  • Operate within a call center environment, providing top-notch customer care by greeting customers, asking pertinent questions, and attentively listening to understand their needs.
  • Ensure a seamless customer experience by accurately documenting call details and new account information in the system, as well as completing any necessary forms for action by other departments.
  • Foster customer loyalty by following up with clients post-action acknowledgment from other departments.
  • Provide informed responses, solutions, or guidance by interpreting relevant information based on the customer's specific situation.
  • Educate customers about billing details, policies, and procedures regarding pricing, billing, and services.
  • Perform necessary calculations related to fees and timeframes.
  • Collaborate with the Sales team to ensure a cohesive customer experience.

About Cox Communications

Cox Communications stands as the third-largest cable and broadband provider in the United States, serving approximately 6 million customers. We offer a diverse range of advanced digital video, high-speed Internet, and telephone services through our proprietary IP network. Our business clientele, regardless of size, can access our high-speed Internet, phone, long-distance services, in addition to data and video transport solutions. Cox Media specializes in both traditional and innovative media formats, delivering local and national cable advertising alongside promotional opportunities and production services.

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