About the job
Join our dynamic team at Hireframe as an Accounts Receivable Associate! We are looking for a committed and proactive professional with a solid understanding of Accounts Receivable processes. The ideal candidate will possess strong problem-solving abilities and a dedication to delivering outstanding customer service.
This is a fully remote position, allowing you to work from home during U. S. business hours.
Key Responsibilities:
- Ensure that all performance metrics are met or exceeded according to standard level agreements (SLAs).
- Oversee the processing of customer refunds effectively and efficiently.
- Manage our internal help desk, providing exceptional service to all requesters.
- Demonstrate due diligence prior to seeking assistance.
- Record relevant payment details in our internal system accurately.
- Respond promptly to all inquiries and requests.
- Identify short payments and escalate them to the Collector for resolution.
- Conduct research to resolve unidentified and unapplied cash by communicating with internal stakeholders and customers via phone or mail.
- Create inter-company journal entries, complete necessary applications, and reconcile cash received with cash applied.
- Own customer interactions from initial contact through to resolution.
- Enhance the reputation of the organization by taking ownership of both new and existing requests, continuously exploring ways to add value.
- Collaborate with internal stakeholders and managers to identify opportunities that will optimize outcomes for all teams.
- Maintain unapplied cash levels at a minimum and resolve sync issues between internal systems promptly.
- Perform additional duties as assigned by management.
