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Accounts Receivable Associate

HireframeRemote — Philippines
Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications: 1-2+ years of experience in finance/accounting, specifically in Accounts Receivable. Bachelor’s degree in Finance, Accounting, or a related field. Detail-oriented with a strong focus on accuracy. Excellent analytical and problem-solving capabilities. Exceptional time management skills with a track record of meeting deadlines. Ability to thrive in a fast-paced environment with tight deadlines. Strong organizational and prioritization skills. Proficient in Microsoft Office Suite. Experience with NetSuite and/or HighRadius is a plus.

About the job

Join our dynamic team at Hireframe as an Accounts Receivable (AR) Associate! We are looking for a motivated and detail-oriented individual with a solid foundation in AR processes. The ideal candidate will possess outstanding analytical abilities and a passion for delivering exceptional customer service.

This is a fully remote position, allowing you to work from the comfort of your home during U. S. business hours.

Key Responsibilities

  • Meet or exceed performance standards as defined by service level agreements (SLAs).
  • Process customer refunds efficiently.
  • Oversee the internal help desk and deliver top-notch service to all requesters.
  • Demonstrate due diligence before seeking assistance.
  • Accurately input payment details into the internal system.
  • Respond promptly to inquiries and requests.
  • Identify short payments and escalate them to the Collector for resolution.
  • Conduct research and resolve unidentified or unapplied cash by collaborating with internal stakeholders and customers via phone and mail.
  • Prepare inter-company journal entries, ensure proper applications, and reconcile cash applied to cash received.
  • Manage customer communications from initial contact through to resolution.
  • Enhance the reputation of the organization/department by taking ownership of both new and existing requests, continually seeking opportunities to add value.
  • Collaborate with internal stakeholders and managers to pinpoint areas for improvement to optimize outcomes for all teams.
  • Maintain unapplied cash at minimal levels and swiftly resolve sync issues between internal systems.
  • Perform additional related duties as assigned by management.

About Hireframe

Hireframe is a leading provider of nearshore and offshore staffing solutions. We operate as a remote-first organization with diverse team members located in the United States, Mexico, and the Philippines. We pride ourselves on our robust benefits package and commitment to professional growth for our employees.

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