Advisory Solution Consultant (ITOM) for US Federal DoD Community

ServiceNowWashington

On-site Full-time

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Experience Level

Experience

Qualifications

To excel in this role, you should possess:A passion for lifelong learning and building trustworthy business relationships. Exceptional communication and presentation skills, capable of conveying technical and business concepts. Experience in leading technical initiatives within complex organizations, effectively managing change and engaging multiple stakeholders. Ideally, a background in solution consulting or presales in data center domains, with hands-on experience in relevant tools and processes. Proficiency in installing, configuring, customizing, and integrating technologies across various domains such as Cloud, DevOps, Monitoring, and Automation. Adeptness in shaping enterprise architectures within large organizations. Excellent interpersonal skills, a customer-centric approach, and experience collaborating with diverse teams.

About the job

Our commitment to Diversity, Inclusion, and Belonging (DIBs) is fundamental to our achievements. We know that diverse and inclusive teams perform better, and we celebrate the uniqueness of our employees and partners.

The Team

As a vital member of the Specialist Consulting Team at ServiceNow, your role will significantly influence our success by enhancing our Technology Workflows product sales. You will collaborate closely with sales, product management, and executive teams to drive revenue growth for one of our most strategic product lines.

Your Role

In this position, you will leverage your technical knowledge and customer service expertise to support IT Operations Management product sales. You will address customer challenges, demonstrate technical credibility, and communicate the value of our offerings. By leading customer discovery workshops and gathering valuable feedback, you will play a crucial role in our sales process, driving product innovation.

Key Responsibilities:

Engage customers/prospects to utilize the ServiceNow IT Operations Management suite, addressing their business and technical challenges.
Guide clients with innovative insights into the future of ITOM solutions.
Develop and share best practices and resources to educate colleagues and expedite customer value realization.
Collaborate with multiple stakeholders to manage change effectively.

About ServiceNow

Founded in 2004 in sunny San Diego, California, ServiceNow has transformed the landscape of work. Today, we are a global leader, providing innovative AI-driven technology to over 8,100 clients, including 85% of the Fortune 500®. Our intelligent, cloud-based platform connects people, systems, and processes, enabling organizations to discover smarter and faster ways to operate. This is merely the beginning of our journey—join us as we strive to make the world work better for everyone.

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