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Experience Level
Experience
Qualifications
Required Qualifications● Excellent verbal communication skills in English, maintaining a clear and professional tone● Previous experience in customer service or call handling● Ability to multitask effectively, managing multiple calls and scheduling tasks● Comfortable working remotely and handling various technologies● Strong attention to detail and commitment to customer satisfaction
About the job
assist-world specializes in commercial HVAC and refrigeration services, operating from Winston-Salem, North Carolina. With over 25 years of experience, the company delivers installation, maintenance, and repair for heating, air conditioning, and refrigeration systems. The team provides 24/7 support to clients across the state, emphasizing dependable and responsive service at all hours.
The After-Hours Customer Service Representative works remotely from the Philippines, supporting customers outside regular business hours. This role centers on managing calls, scheduling appointments, and maintaining a high standard of professionalism during every interaction.
Main Responsibilities
Respond to inbound calls from customers during after-hours periods
Make outbound calls for follow-ups or confirmations as required
Schedule service appointments accurately using company systems
Communicate clearly and courteously with customers
Document all customer interactions following company procedures
Tools Used
ServiceTitan scheduling software
VoIP or phone system for managing calls
About assist-world
assist-world is a leading HVAC and refrigeration company with over 25 years of experience, dedicated to serving clients throughout North Carolina with reliable and responsive 24/7 service.
About Us:Momos is an innovative and rapidly expanding company with its headquarters located in Singapore and the United States. As we embark on a strategic growth initiative, we are excited to broaden our operations across the APAC region. Our primary mission is to enhance customer satisfaction for multi-location brands by leveraging the power of AI.Momos se…
assist-world specializes in commercial HVAC and refrigeration services, operating from Winston-Salem, North Carolina. With over 25 years of experience, the company delivers installation, maintenance, and repair for heating, air conditioning, and refrigeration systems. The team provides 24/7 support to clients across the state, emphasizing dependable and responsive service at all hours. The After-Hours Customer Service Representative works remotely from the Philippines, supporting customers outside regular business hours. This role centers on managing calls, scheduling appointments, and maintaining a high standard of professionalism during every interaction. Main Responsibilities Respond to inbound calls from customers during after-hours periods Make outbound calls for follow-ups or confirmations as required Schedule service appointments accurately using company systems Communicate clearly and courteously with customers Document all customer interactions following company procedures Tools Used ServiceTitan scheduling software VoIP or phone system for managing calls
Role Overview Lalamove is looking for an Operations Associate in Parañaque, Metro Manila. This position supports daily operations and plays a key role in maintaining smooth service delivery. The Operations Associate works with multiple departments to keep communication clear and address issues as they arise. What You Will Do Assist with daily operational tasks to keep processes running smoothly Coordinate with different teams to support workflow improvements Help resolve operational challenges and contribute to problem-solving Support efforts to improve customer satisfaction and service quality
OverviewJoin our dynamic team at EYT as a Customer Support Specialist for US Mortgage Services. We are seeking compassionate and attentive individuals who are dedicated to providing a high-touch customer experience. In this role, you will offer personalized, real-time support to customers as they navigate their significant financial decisions, ensuring they feel informed and supported throughout their journey. This position is perfect for those who excel in fast-paced environments and take pride in delivering outstanding service that goes above and beyond.While a background in luxury hospitality or private banking is not required, a service-oriented attitude is essential. You will play a vital role in helping customers feel at ease, understood, and valued.Key ResponsibilitiesDeliver live, concierge-level support to clients through phone, chat, and real-time communication channels.Guide clients through EYT's offerings and processes with confidence and clarity.Document customer interactions and outcomes accurately in our internal systems.Identify recurring customer inquiries or pain points and relay insights to product and operations teams.Conduct outbound calls to introduce EYT to potential clients.Address or escalate customer complaints through the appropriate channels.Maintain high standards of professionalism, confidentiality, and attention to detail when handling sensitive information.QualificationsRequired: Minimum of 2 years of experience in Sales, Customer Service, HELOC, Mortgage, or Real Estate Financing.Excellent verbal and written communication skills.Quick learner with the ability to grasp new products and processes swiftly.Self-motivated and able to manage multiple tasks effectively under pressure with minimal supervision.Strong attention to detail and commitment to follow-through.Bachelor's degree in Business Administration, Accounting, Finance, or a related field.Preferred: Multilingual skills.Preferred: Experience in fintech, financial services, or regulated industries.Schedule: US Hours (Pacific Standard Time)
Join our dynamic team at hireframe as an Operations Associate/Manager, where you will take ownership of key operational functions in a fully remote capacity. We are seeking a highly organized, tech-savvy, and proactive individual to excel in inventory management, production scheduling, and effective communication with our U.S. customers and internal teams. Your role will be pivotal in ensuring operational excellence and clarity in communication.Operations, Planning & Forecasting● Lead inventory planning, forecasting, and replenishment efforts for short shelf-life products.● Develop and maintain production schedules along with accurate demand forecasts.● Monitor inventory levels, sales rates, yields, expirations, and potential risks.● Proactively identify operational risks such as stock-outs, excess inventory, and aging products.Systems & Data Management● Assume ownership of Airtable as the central operations management tool.● Ensure operational data is clean, accurate, and well-structured.● Create dashboards, trackers, and workflows using Airtable and Excel.● Effectively present data to summarize issues and propose solutions visually.Communication & Coordination● Oversee operational communications with U.S. customers, distributors, and partners.● Manage emails, follow-ups, and timelines with professionalism and attention to detail.● Summarize issues, root causes, and actionable recommendations for leadership.● Provide support for customer service and order-related coordination as necessary.Tech & Automation● Leverage AI tools (like ChatGPT) to enhance workflows, communication, and analysis.● Exhibit a high level of tech-savviness and adaptability to new tools and systems.● Continuously strive to improve operational processes and documentation.General Startup Support● Approach your work with a strong sense of ownership and accountability.● Be proactive, reliable, and detail-oriented in a fast-paced startup environment.● Support cross-functional needs as the business scales.
Houst is looking for an Operations Associate based in the Philippines. This remote role supports daily operations and aims to improve how the team works together. Role overview This position focuses on streamlining and strengthening operational processes. The Operations Associate helps ensure tasks run smoothly and supports the team’s goals from a home-based setting. Location This is a remote position open to candidates living in the Philippines.
Join a vibrant community that emphasizes work-life balance while offering competitive compensation and remarkable career advancement opportunities!Backroom Offshoring Inc. is a rapidly growing Knowledge Process Outsourcing (KPO) firm based in a state-of-the-art facility at One West Aeropark, Clark Pampanga. We are committed to nurturing a productive and engaging work environment!Key Responsibilities:CLIENT SERVICE EXCELLENCE AND EXPERTISE● Accurately prepare non-profit tax returns, including Form 990, 990-EZ, 990-N, and 990-T, along with any necessary state forms.● Identify and apply tax credits and deductions available to non-profit entities.● Ensure all client tasks are completed within the specified time frame, scope, and budget.● Manage client engagement, expectations, and satisfaction, while effectively communicating with supervisors.● Conduct thorough research and review documentation to identify tax discrepancies.● Apply relevant tax laws to specific client situations.● Demonstrate a solid understanding of tax planning principles.● Maintain comprehensive knowledge of tax codes, regulations, rulings, and legal precedents.● Review research findings and tax returns for compliance with firm policies and professional standards.● Adhere strictly to firm policies, AICPA ethics rules, Circular 230, 6694, and other relevant standards.● Undertake additional duties as necessary.PRODUCTIVITY & BUSINESS GROWTH● A Bachelor’s degree is required; a Master’s degree is preferred.● An active CPA license is mandatory.● 1-3 years of relevant tax experience is preferred.● A thorough understanding of tax legislation and its implications is essential.● Experience in preparing returns and researching complex tax issues.● Strong interpersonal and analytical skills are crucial.Work Setup:RemoteWork Schedule:During training (2 weeks): 9:00 PM to 5:30 AM (plus 1 hour of overtime)Post-training: 6:00 AM to 2:30 PM (plus 1 hour of overtime)Benefits Why Join Us?Benefits:Our benefits package is tailored for full-time employees. For part-time or project-based roles, some benefits may vary and will be discussed during the interview.Core Benefits:HMO coverage starting on Day 1 with free coverage for 2 dependents after 2 yearsLife InsuranceGovernment-mandated benefits20 Annual Leave Credits13th Month PayBirthday & Bereavement LeaveOnsite/Hybrid Extras:Travel SubsidyStaff House Accommodation (within a specified distance)Complimentary Shuttle ServiceFree Lunch & UniformPerfect Attendance Bonus
Join our dynamic team at Adventus as a Junior Operations Associate. In this exciting role, you will support various operational tasks, ensuring smooth processes and assisting with day-to-day management. If you are a proactive individual looking to grow in a fast-paced environment, we want to hear from you!
Join Our Team as a Support AssociateAre you looking to kickstart your career in operational support? Hireframe is seeking a dedicated Support Associate to assist in managing junior-level, process-driven operational tasks. This role is integral to our team and offers the opportunity to work remotely from the Philippines.Responsibilities:A. Outreach & Deal SupportExecute outbound brand outreach, targeting approximately 10-15 brands daily.Conduct 2-3 follow-ups with brands that have not responded.Maintain daily brand and talent pipelines using tools like Affinity and CreatorIQ.Support deal operations, including tracking campaigns, deliverables, and brand spending.Assist with invoicing procedures.Respond to incoming RFPs and brand inquiries.Facilitate contract workflows through redlining, version tracking, and storage.B. Scheduling & Administrative SupportOversee scheduling for creator, brand calls, and internal meetings.Coordinate and book travel arrangements.Manage inboxes, including filtering, templated replies, and follow-ups.Order milestone gifts and maintain gifting workflows.Assist in the upkeep of the content calendar, including scheduling uploads and reminders.C. Research & Data OperationsCreate brand outreach lists and vertical-specific targeting data.Analyze social media and content performance metrics.Update CRM tools such as Affinity and CreatorIQ.Maintain internal rosters, creator profiles, and deal tracking sheets.Support talent scouting through basic research and deck preparation.D. General Back-Office SupportParticipate in internal meetings, taking notes and providing summaries.Generate daily/weekly status reports for pods.Manage file organization, data entry, and overall data management.
Remote | Full-time contract | Must be available to work US hours (EST)About the RoleJoin our dynamic recruitment team as a Talent Operations Associate. This is a full-time contract position (40 hours/week) tailored for individuals at the start of their careers, passionate about recruiting, operations, or human resources. Collaborate closely with experienced recruiters to provide an outstanding candidate experience while ensuring seamless operational processes.In this role, you will not be reviewing resumes or sourcing candidates. Instead, your focus will be on managing operational workflows, handling candidate communications, and supporting scalable hiring campaigns. You'll have a unique opportunity to influence our operations by offering insights on tools, templates, and processes.About UsAt Rockstar, we combine human support with GenAI to provide high-quality, flexible, and budget-friendly recruiting solutions for small employers. Our clientele generally comprises businesses with fewer than 50 employees, utilizing our services to secure top talent for under $2K per role (approximately 2–3% of the first-year salary). As a rapidly growing company, we are developing an innovative recruiting infrastructure tailored for small businesses.Your ResponsibilitiesOversee daily recruitment operations across various roles and client accounts.Respond to candidate inquiries with professionalism and empathy.Coordinate and monitor email campaigns for timely candidate outreach.Manage candidate scheduling, confirmations, and reschedules to maintain process efficiency.Provide constructive feedback on communication templates, scheduling processes, and campaign tools to enhance overall efficiency.Collaborate with team members in the US and the Philippines to ensure consistent and high-quality service delivery.Qualifications We Seek1–2 years of experience in recruiting, HR, or administrative/operations roles — preferably post-college in a business environment.Exceptional written English and comfort in communicating with US-based candidates and teams.Strong organizational skills with a keen attention to detail — you ensure that nothing falls through the cracks.A proactive attitude — you identify inefficiencies and propose improvements.Availability to work during US business hours (EST).Bonus: Familiarity with applicant tracking systems or email campaign tools (not mandatory).Additional InformationType: Full-time contract (40 hours/week)Schedule: Must coincide with US business hours (EST)Location: Remote — applicants based in the Philippines are strongly encouraged to apply.Growth Potential: Opportunity to grow with the team and take on more responsibilities over time.
Full-time|On-site|Makati, Metro Manila, Philippines
Handle customer inquiries through various channels including phone (both inbound and outbound), email, and chat to ensure effective problem resolution. Provide exceptional service to our high-value customers, fostering strong relationships by offering customized solutions. Assist customers across multiple platforms including Telegram, Social Media, In-App messaging, Email, and Chat. Deliver personalized customer service by addressing individual customer needs. Engage in continuous training and development initiatives to enhance your skills. Meet or surpass daily/monthly performance targets and other objectives set by your supervisor. Comply with company policies and procedures at all times.
Join intellecthq as a Health Operations Associate, where you will be pivotal in ensuring operational excellence in our health services. In this fully remote role, your core focus will be on optimizing clinic and care operations through efficient data management, process enhancements, and coordinating various projects.This position is ideal for those passionate about operations and who thrive in environments that require collaboration with cross-functional teams while handling data and systems to facilitate seamless service delivery.Operational Support & Excellence:Assist in daily backend operations to guarantee the efficient functioning of clinic and care services.Regularly maintain and update operational systems, including Electronic Medical Records (EMR) and internal tracking solutions.Ensure the accuracy, integrity, and timely updates of data across all platforms.Identify operational inefficiencies and contribute to process improvements for enhanced scalability. Data Management & Reporting:Manage and analyze operational data using tools like spreadsheets to inform decision-making processes.Monitor key performance metrics (e.g., utilization, caseload, session volumes) and assist in regular reporting.Help build and maintain dashboards, trackers, and operational models.Support reconciliation tasks (e.g., payments, credits, claims) as necessary.Project Management & Coordination:Assist in the planning and execution of operational projects and new initiatives.Coordinate effectively with internal stakeholders (e.g., clinicians, operations, partnerships) to ensure timely project delivery.Monitor project timelines, deliverables, and dependencies to guarantee successful rollouts.
Role overview The Driver Operations Associate at Lalamove works to support driver management in Parañaque, Metro Manila. The focus is on improving how drivers perform, upholding operational standards, and assisting driver partners throughout each day. Main responsibilities Track and improve driver performance using key metrics Make sure driver partners comply with company operational standards Offer prompt support and guidance to drivers as needed Impact This role helps Lalamove provide reliable service by strengthening driver operations and building strong relationships with driver partners.
Full-time|Remote|Remote — Metro Manila, Philippines
Join our dynamic fintech client as a Social Media Operations Associate in a fully remote capacity. You will play a critical role in managing and optimizing our social media content across major platforms including LinkedIn, Facebook, and Instagram. Your expertise will ensure accurate tagging and prompt responses to frequently asked questions, enhancing our online presence.
Full-time|Remote|Remote — Makati City, National Capital Region, Philippines
We are seeking a meticulous and customer-focused Sales and Customer Support Associate to become a vital part of our client's team. This role is dedicated to addressing customer inquiries, resolving issues, and delivering exceptional service, while also promoting sales through in-depth product knowledge and relationship building. The ideal candidate will possess excellent communication skills, a proactive problem-solving approach, and the ability to effectively juggle customer support and sales responsibilities.Key Responsibilities:Professionally respond to customer inquiries via phone, email, and chat with efficiency and courtesy.Provide accurate information regarding products, services, pricing, and policies.Promptly resolve customer issues and complaints to ensure satisfaction.Process orders, manage customer accounts, and handle billing or service requests.Identify customer needs and suggest appropriate products or services to drive sales.Maintain detailed records of customer interactions using CRM systems.Work collaboratively with the sales team to meet targets and enhance customer retention.Stay informed about product offerings, promotions, and company policies.Qualifications:Demonstrated experience in customer support, sales, or a related field.Exceptional verbal and written communication skills.Strong problem-solving and organizational skills.Ability to thrive in a fast-paced environment and manage multiple tasks effectively.Familiarity with CRM or ticketing systems is advantageous.A customer-centric approach with a proactive and positive attitude.Technical and Work Environment Requirements:Internet Connection:Primary connection must have a minimum speed of 15 Mbps.Backup connection should have a minimum speed of 10 Mbps and must support work during power outages.Primary Device:A desktop or laptop with at least:Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.A minimum of 8 GB RAM.Backup Device:Must perform at or above an Intel Core i3 processor.Must be operational during power interruptions.Peripherals and Workspace:A working webcam.A noise-canceling USB headset.A quiet and dedicated home office space.A smartphone for communication and verification.
Join Adventus, a leading provider of Information and Communications Technology (ICT) solutions and services with a global presence. We empower organizations to achieve transformative results by implementing innovative solutions and strategic services, ensuring they thrive in today’s fiercely competitive market.With a robust network of technology partners, unparalleled domain expertise, and a commitment to delivering exceptional value, we consistently exceed our customers' expectations.
WHO ARE WE LOOKING FOR? We are in search of a meticulous and proactive Operations Associate to join our dynamic team. This role will involve managing and validating data queues, reviewing supporting documentation, liaising with loan servicers, and collaborating with our client’s teams to ensure efficient operations and high levels of client satisfaction. WHAT WILL YOU BE DOING? In your daily duties, you will be tasked with: Data Validation & Data Entry: Review and validate employee loan information and documentation for accuracy and compliance with program standards. Ensure data integrity across all systems. Review and confirm plan account details along with associated documentation. Document Review: Conduct thorough evaluations of participant and employer-submitted materials to ensure compliance with operational standards. Inbox Monitoring: Manage and respond to inquiries in the operations and support inbox, escalating issues when necessary. Servicer Communications: Coordinate with student loan servicers and financial institutions to resolve discrepancies, confirm payments, and maintain accurate account records. Invoicing Operations: Assist in monthly invoicing processes, reconciling data to ensure accurate billing and payment reporting. Cross-Team Collaboration: Work closely with internal departments such as Client Services and Product to enhance processes and support client success. Quality Assurance: Maintain a keen attention to detail and adhere to established workflows to ensure consistent operational excellence. REQUIREMENTS 1-3 years of experience in operations. Familiarity with the financial services industry. Experience with Zendesk is a plus. Strong verbal and written communication skills for effective servicer outreach and documentation. Exceptional organizational skills with the ability to manage multiple priorities. A willingness to learn, adapt to new challenges, and grow within the role. Experience in high-volume, detail-oriented environments is advantageous. Highly detail-oriented and collaborative with various stakeholders. Rate: $5 hourly Hours: 8am - 5pm ET
Job Title: Operations Associate (TikTok Shop)Job Type: Full-time / Remote (Philippines)Work Hours: PST TimezoneJob OverviewJoin our dynamic and rapidly expanding social commerce brand as an Operations Associate (TikTok Shop). In this pivotal role, you will be instrumental in managing daily marketplace operations and enhancing the after-sales experience. Your key responsibilities will include overseeing order management, processing returns, handling refunds and exchanges, resolving disputes, and managing logistics claims while ensuring compliance and operational excellence.Your contributions will significantly impact our marketplace performance, ensuring accuracy and fostering growth across channels.Key ResponsibilitiesOversee daily operations in the TikTok Shop Seller Center, including processing returns, refunds, exchanges, and cancellations.File and monitor logistics claims for lost or damaged shipments, ensuring timely resolutions.Prepare documentation and submit responses for appeals/disputes within the seller portal.Coordinate product replacements and manage related credits, inventory adjustments, and case notes.Maintain comprehensive documentation, trackers, dashboards, and detailed case notes.Analyze trends and recurring issues to provide insights for strategic business decisions.Engage in weekly performance reviews and participate in process improvement discussions.QualificationsMinimum of 1 year of experience in e-commerce operations, order management, customer support, or related fields.Excellent written communication skills in English.Exceptional attention to detail with efficient and accurate data entry skills.Proficient in using spreadsheets (Google Sheets/Excel).Familiarity with CRM/ticketing systems such as Zendesk, Gorgias, or EDesk.Ability to remain organized and maintain composure under pressure, with a focus on resolving queues and completing tasks.Previous remote work experience is advantageous.Preferred QualificationsKnowledge of TikTok Shop, Shopify, Flexport, or similar marketplace platforms.Experience with seller portals, after-sales processes, and dispute resolution.Understanding of platform SLAs, documentation standards, and policy compliance.Interest in advancing your career within marketplace operations, customer experience, or process design.BenefitsPaid Time OffWork From HomeTraining & Development Opportunities
About the Role indiecampers is looking for an HR Operations Associate to support the APAC region from Manila. This position focuses on handling HR administrative work, maintaining compliance with local labor laws, and helping to strengthen employee engagement across multiple offices. What You Will Do Manage day-to-day HR administrative tasks for the APAC region Support HR leaders in rolling out HR strategies that reflect company culture and values Monitor and help ensure compliance with local labor regulations Assist with initiatives to improve employee engagement Location Based in Manila, Philippines.
Join Lalamove as a Driver Operations Associate, where you'll play a pivotal role in onboarding our delivery partners. This position entails facilitating a seamless integration experience for drivers, ensuring they are equipped with the necessary tools and knowledge to succeed in our dynamic platform. You'll be instrumental in enhancing the driver experience, contributing to our community-driven mission of connecting people and services efficiently.
