About the job
About Avoca
Avoca is revolutionizing the way home service companies connect with their customers. Our cutting-edge AI-driven conversational agents expertly handle every high-value inbound call, from booking jobs to qualifying leads and maximizing revenue, with a speed and consistency that surpasses traditional human call centers.
In less than two years, we have grown to a team of 85 employees, fostering a vibrant, in-office culture in New York City. In a market worth over $500 billion where missed calls can equate to lost business, we are developing the definitive platform for AI-enhanced customer engagement.
We proudly serve some of the largest names in the home services sector and achieved a remarkable 10x growth in 2025. Our dynamic, high-performance team is rapidly capturing a vast and underserved market, where 85% of missed calls are directed to competitors. Every new hire plays a pivotal role in our success and has the opportunity to make an immediate impact.
About the Role
We are in search of an Agent Product Manager to take ownership of one of our key product lines, guiding it from initial discovery through to deployment.
This position is not suited for a generalist PM. You will delve deeply into a specific product area, collaborating closely with engineering, design teams, and customers to ascertain what needs to be built, the rationale behind it, and how to ensure scalable delivery. You will serve as the vital link between customer needs and engineering execution, distilling insights from Customer Success Managers, Technical Account Managers, and customers into clear and actionable product requirements.
The ideal candidate will prioritize product longevity over immediate customer satisfaction, possess the ability to build swiftly, think systemically, and translate ambiguity into clear directives.
What You’ll Do
Product Line Strategy
Take full ownership of one or more product lines, overseeing the process from discovery to delivery and continuous iteration.
Craft product roadmaps based on actual deployment data and customer feedback rather than mere feature requests.
Make decisive prioritization choices between customer-specific demands and platform-wide enhancements.
Clearly define the capabilities and limitations of the product, ensuring that sales and customer success teams are well-informed.
Cross-Functional Alignment
Act as a bridge between sales promises and engineering realities, advising sales on the features to emphasize, the customer profiles to focus on, and what reasonable timelines look like.
Collaborate with engineering to transition from one-off custom builds to iterative, scalable solutions.
