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Agent Quality Manager

wavemm1Abidjan, Côte d'Ivoire
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in quality management within a customer service environment. Strong analytical skills to assess performance metrics and implement corrective actions. Excellent communication and interpersonal skills. Ability to lead and motivate teams effectively. Familiarity with quality assurance methodologies and best practices.

About the job

wavemm1 seeks an Agent Quality Manager based in Abidjan, Côte d'Ivoire. This role leads quality assurance initiatives to uphold consistent service standards within the agent team.

Main responsibilities

  • Create and oversee processes for monitoring the quality of agent interactions.
  • Coach agents and deliver actionable feedback to encourage professional growth.
  • Collaborate with other departments to enhance the overall customer experience.
  • Promote ongoing improvement and help maintain wavemm1’s reputation for strong service quality.

Location

This position is based in Abidjan, Côte d'Ivoire.

About wavemm1

wavemm1 is a dynamic and innovative company focused on delivering exceptional customer experiences through strategic quality management. Based in Abidjan, Côte d'Ivoire, we are dedicated to maintaining our position as a leader in the industry by fostering a culture of continuous improvement and excellence.

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