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AI Account Manager

MonksMunich; Stuttgart
On-site Full-time

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Experience Level

Experience

Qualifications

Key ResponsibilitiesManage daily client deliverables, ensuring compliance with all Service Level Agreements (SLAs). Serve as the primary liaison between clients and our internal PMO and creative teams to achieve timely project completion. Oversee the overall client experience, diligently tracking feedback and approvals. Proactively address routine client concerns and identify potential issues while proposing effective solutions. Translate client needs into actionable briefs by utilizing an in-depth understanding of Monks' offerings. Identify upsell opportunities and collaborate with senior management to drive business development. Support client renewals and actively contribute to retention strategies. Prepare and present regular performance reports to clients, meeting the reporting needs of senior account leadership. Facilitate client onboarding and offer guidance on maximizing the value of services for ongoing projects. Collect feedback and insights to enhance service delivery and client satisfaction.

About the job

We want to assure you that we will never ask for payment or bank account details during the recruitment process. As Monks expands, we recommend being vigilant against fraudulent job postings or recruitment scams that impersonate our company. Safeguard your personal data throughout the recruitment journey. While our team may reach out to potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

Role Overview

As an Account Manager at Monks, you will become the primary point of contact for our technology clients, focusing on the integration and implementation of AI solutions for marketing automation. You will facilitate communication between our clients and internal teams, ensuring project timelines are met and clients receive a top-tier experience. We seek individuals who are enthusiastic about discovering new avenues for impactful work.

About Monks

Monks is a forward-thinking agency specializing in innovative AI solutions for marketing automation, committed to delivering exceptional results for our clients. As we continue to grow, we are dedicated to creating a collaborative and inclusive environment that fosters creativity and excellence.

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