Qualifications
What You'll DoLead End-to-End Customer DeploymentsAct as the sole accountable owner for the delivery of new AI agent deployments, managing the process from customer requirements to production launch. Approach each deployment as a product launch: define scope, manage trade-offs, adhere to timelines, and ensure delivery quality. Maintain and manage the customer-facing roadmap for each deployment, detailing what features are being shipped, in what order, and the rationale behind those decisions. Hands-On Agent DevelopmentDirectly gather customer requirements and translate them into agent behaviors using our proprietary platform, including prompts, tools, guardrails, and multi-agent workflows. Engage in prompt engineering with AI tools to construct essential components for agents, such as conversation flows, decision logic, and integration behaviors. Deliver production-ready agents capable of navigating real healthcare complexities, including scheduling, patient context, EMR data, and practice-specific edge cases. Continuously enhance agent performance through structured evaluations, live call reviews, and direct customer feedback. Drive Innovative ExecutionTake ownership of zero-to-one execution for new projects, ensuring the successful launch of innovative AI solutions in healthcare.
About the job
About the Role
Hello Patient is seeking a dynamic and technically savvy AI Agent Product Manager to lead the comprehensive delivery of AI agents within real-world customer settings. Our focus is on developing AI-driven voice, SMS, and chat agents that seamlessly integrate into the operational fabric of healthcare practices.
Each customer deployment is treated as a unique product launch, encompassing new workflows, edge cases, integration needs, and adjustments in agent behavior to meet real-world demands. In this role, you will oversee the entire launch process, from initial scoping to the go-live phase. Additionally, you will curate the customer-facing roadmap for each deployment, defining the requirements, prioritizing development tasks, and aligning stakeholders on necessary trade-offs.
This position merges product ownership with active agent construction, converting customer requirements into tangible agent functionalities. You will engage directly with clients to gather insights, translate those into agent logic and workflows, and implement those behaviors using internal tools such as prompts and guardrails.
Your responsibilities will include designing agent behaviors, deploying production-ready multi-agent workflows, and transforming complex healthcare scenarios into systems that function effectively during live interactions. This is a unique opportunity to gain firsthand experience with cutting-edge LLM failure modes in production environments, continuously refining agent performance through structured evaluations, testing, and client feedback.
About Hello Patient
Hello Patient is at the forefront of revolutionizing healthcare communication through advanced AI technologies. We specialize in developing intelligent voice, SMS, and chat agents designed to enhance operational efficiency and patient engagement across healthcare practices.
