About the job
Join M-KOPA as our inaugural AI Operations Lead! We are seeking an innovative leader to spearhead a brand-new team dedicated to designing, implementing, and scaling automation and AI agents throughout our organization. With a strong technological foundation already in place, we need a visionary to guide the team, enhance its capabilities, and define its future direction.
Your Impact: Your efforts in automating processes will directly enhance the productivity of over 2,300 employees across our global operations. With a proven track record of enabling over 7 million customers to access more than $2 billion in credit, the solutions you create will play a pivotal role in accelerating our mission. This is your opportunity to contribute to life-changing advancements across an entire continent .
The Opportunity:
Mission-driven Engineering: Each automation you design will empower internal teams and customer-facing staff to deliver financial inclusion to Africa's everyday earners.
Global Recognition: Join a company recognized by TIME 100 as one of the world’s most influential and by the Financial Times as Africa’s fastest-growing for four consecutive years (2022–2025).
Scaling Challenges: With a workforce of over 2,500 across Kenya, Uganda, Nigeria, Ghana, South Africa, the UK, and Europe, our internal teams require intelligent tools that effectively enhance operations without relying solely on hiring.
Environmental Impact: We are proud to be carbon-negative, having eliminated over 2 million tonnes of emissions.
What You Will Do: From day one, you will lead the AI Operations team, overseeing project delivery, expanding the function, and demonstrating its value. Your team will develop automations and AI agents for internal use and act as consultants to help integrate AI into customer-facing products. Collaborate with us to blend advanced AI tools with meaningful work that fosters digital and financial inclusion in Africa.
