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Experience Level
Mid to Senior
Qualifications
Proven experience as an Apple Subject Matter Expert or similar role. Deep understanding of Apple products, software, and services. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail.
About the job
hellokindred is looking for an Apple Subject Matter Expert for a contract role based in London. This position calls for deep experience with Apple technologies and a strong ability to provide guidance and support to clients.
What You Will Do
Advise clients on Apple products and solutions, drawing on detailed technical knowledge
Work closely with cross-functional teams to help implement Apple solutions successfully
Lead training sessions and workshops to help others get the most from Apple technologies
Location
London
About hellokindred
hellokindred is a leading tech staffing company based in London, specializing in connecting talented professionals with innovative organizations. We pride ourselves on our commitment to excellence and our passion for technology.
Join hyperexponential as a Senior Insurance SME (Pricing and Underwriting)At hyperexponential, we are on a mission to revolutionize the insurance sector with our AI-driven platform, enabling pivotal decisions in a $7 trillion industry. Our innovative approach influences significant real-world outcomes, from space exploration to disaster recovery.Outdated too…
Join hyperexponential as an Insurance Solutions Consultant (Pricing & Underwriting)At hyperexponential, we're revolutionizing the insurance sector with our AI-driven platform that empowers critical decision-making in a $7 trillion industry. Our tools help insurers determine which risks to accept and how to price them, impacting vital real-world scenarios, from successful space missions to the rollout of autonomous vehicles and community recovery after disasters.With traditional methods leading to billion-dollar decisions based on outdated tools, we are changing the game. Our platform integrates data, AI, and human expertise to provide insurers with the quickest route from submission to decision-making, enabling them to act faster, smarter, and with greater confidence.Supported by prominent investors such as a16z, Highland Europe, and Battery Ventures, we are expanding globally, already trusted by nearly 50 of the world's largest insurers. With zero churn and billions in premiums flowing through our solutions, we are redefining the insurance landscape.What started as a single product in one market has swiftly transformed into a multi-product, multi-territory platform that supports every aspect of pricing and underwriting. AI is at the forefront of our endeavors, from creating the first domain-specific AI peer programmer in insurance to revolutionizing workflows within the industry.What sets hyperexponential apart is our team. Here, your impact is determined not by title or tenure but by the challenges you undertake and the discipline you bring. In an environment filled with peers who inspire you, you will accomplish some of the most meaningful work of your career in a company designed for resilience.If you resonate with this vision, we invite you to help us craft the future.About the Pricing & Innovation TeamUnlike many insurance pricing and underwriting roles that focus on a single portfolio, at hyperexponential, you will apply your skills across various insurers. You will witness firsthand how top players are transforming pricing and underwriting, ultimately influencing market best practices.As a senior expert in insurance pricing and underwriting within our Pricing & Innovation team, you will play a pivotal role in how hyperexponential defines and delivers next-gen pricing solutions. This is not a conventional back-office actuarial position; you will collaborate directly with underwriters, actuaries, and product leaders both within our organization and our client base, addressing their challenges, crafting solutions, and envisioning the future of pricing and underwriting.The Pricing & Innovation team merges deep insurance expertise with technical delivery and product insight. In this position, you will establish credibility in pricing and underwriting, and contribute to shaping the future of this industry.
Join Luminance, the revolutionary pioneer in Legal-Grade™ AI technology for enterprises. Backed by esteemed venture capitalists and proudly featured in the Forbes AI 50 list as one of the ‘Most Promising Private AI Companies in the World’, as well as Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is at the forefront of transforming the global legal landscape.As a leading AI firm, Luminance is seeking talented Subject Matter Experts at its London office. Following an impressive $75 million Series C funding round and experiencing a remarkable sixfold growth in annual recurring revenue over the past two years, we invite you to become an integral part of our leadership team within this rapidly expanding AI organization.In this dynamic role, you will leverage your legal expertise to propel your career in an innovative direction. Your responsibilities will span across various domains, connecting our products, customers, and the market:Collaborate closely with our esteemed customers, including industry giants like DHL, AMD, and LG, to ensure they derive maximum value from our technology and deliver an exceptional customer experience.Contribute to shaping pioneering product innovations for our extensive network of over 700 global clients.Act as a passionate ambassador for Luminance, representing the company at industry conferences and public engagements.Serve as a strategic partner to our leadership team.Engage in various additional responsibilities that may arise.
Who are we?At Ki Insurance, we’re not just making headlines; we’re shaping the future of insurance. From insuring space shuttles to footballers' legs, we cover a diverse range of risks.Our mission is to digitally transform a 335-year-old industry. Partnering with tech giants like Google and UCL, we’ve developed a cutting-edge platform that leverages algorithms, machine learning, and large language models to provide instant quotes to insurance brokers.As the largest global algorithmic insurance carrier and the fastest-growing syndicate in the Lloyd's of London market, we proudly achieved $100 million in profit within our first three years.Our diverse teams collaborate in an agile, cross-functional environment, focused on delivering the best customer experience. With ambitious goals ahead, we are seeking innovative minds eager to challenge the status quo and drive us to new heights.Your Role:As the Reinsurance Pricing Lead, you will collaborate closely with our Underwriters to ensure the profitability of our portfolio. You'll refine Ki's risk selection process and shape our commercial strategies. This includes executing deal-level pricing for complex reinsurance risks and facility agreements, while providing insights and guidance as needed. You will also develop class-specific management information to communicate effectively with stakeholders across various departments including Underwriting, Portfolio Management, Actuarial, and Algorithmic Underwriting.Key Responsibilities:Deliver deal-level pricing across divisions, particularly for complex and significant deals, while providing subject matter expertise and market insights.Develop and maintain state-of-the-art pricing models beyond existing algorithms, incorporating innovative techniques and technological solutions.Conduct model validation and recalibration exercises, clearly communicating the implications of any changes.Establish and uphold governance and documentation standards for pricing models, supporting the Actuarial Director and Head of Pricing with necessary reports.Work collaboratively with the Algorithmic Underwriting team to enhance class models, injecting subject matter expertise into the development of new techniques and data sources.Integrate with the Casualty Treaty division team, working alongside Underwriters to refine Ki's commercial and strategic initiatives through advanced actuarial insights.
About Us At Ki Insurance, we are at the forefront of innovation in the insurance industry. Our unique portfolio includes insuring space shuttles, world tours, renewable energy projects, and even the legs of famous footballers.Our mission is to disrupt a 335-year-old market through digital transformation. Partnering with industry leaders like Google and UCL, we have developed a cutting-edge platform that employs algorithms, machine learning, and large language models to deliver insurance quotes in mere seconds, a significant leap from the traditional days-long process.As the largest global algorithmic insurance carrier and the fastest growing syndicate in the Lloyd's of London market, Ki Insurance has achieved unprecedented milestones, including generating $100 million in profit within our first three years.Our diverse teams operate in an agile, cross-functional environment, collaborating to create exceptional customer experiences. With ambitious goals ahead, we are seeking brilliant minds to challenge the status quo and help us explore new horizons.Your Role:As a Portfolio Underwriter, you will play a crucial role within our Portfolio Management team. You will assist in shaping and executing underwriting strategies to ensure profitable business operations. Your market understanding will enable you to identify opportunities, evaluate legal considerations, and leverage existing relationships to enhance our visibility in the London Market. You will collaborate with the Account Manager to define and deliver the KiDS underwriting strategy, translating it effectively among our brokers.Your Responsibilities:Utilizing your expertise in property underwriting, you will work closely with Underwriting Directors and the Portfolio Management Team to continuously refine our strategies. You will engage with distribution partners and market feedback to optimize our commercial approach, enhancing our algorithm’s performance and revenue generation strategies.
Full-time|$100K/yr - $100K/yr|On-site|London, England, United Kingdom
Ki-insurance is building new approaches in the insurance market, covering risks from space shuttles to renewable energy projects and athlete protection. Working with partners like Google and UCL, the company uses advanced technology, including algorithms, machine learning, and large language models, to deliver insurance quotes rapidly and efficiently. As the largest global algorithmic insurance carrier and a leading Lloyd's of London syndicate, Ki-insurance has achieved significant growth and profitability within a few years. Role overview The Reinsurance Pricing Actuary will shape pricing strategies for the Treaty book and future reinsurance lines. This position works closely with Underwriters to refine risk selection and support commercial and strategic decisions. The actuary will be responsible for deal-level pricing of complex reinsurance risks and facility deals, providing clear guidance and challenge where needed. What you will do Deliver detailed pricing for the Treaty division, focusing on complex and high-value deals while offering subject matter expertise. Develop and maintain advanced pricing models that go beyond algorithms, applying innovative methods and technology solutions. Validate and recalibrate models, assess the impact of changes, and communicate findings clearly. Ensure strong governance and documentation for pricing models, supporting the Actuarial Director and Head of Pricing with governance and reporting tasks. Work with the Algorithmic Underwriting team to improve class models and contribute expertise to the development of new techniques and data sources. Participate daily in the Treaty division of the Portfolio Underwriting Team, collaborating with Underwriters to drive commercial performance.
Ki Insurance brings together technology and specialty insurance from its London base. The company’s portfolio spans diverse risks, from space missions and global tours to renewable energy projects and sports professionals. Ki collaborates with organizations such as Google and UCL to develop a platform that uses algorithms, machine learning, and large language models to deliver rapid insurance quotes to brokers. Recognized as the largest algorithmic insurance carrier worldwide and the fastest-growing syndicate in the Lloyd's of London market, Ki achieved $100 million in profit within three years. Teams work together in an agile environment, drawing on expertise from multiple fields to deliver new solutions and influence industry direction. Role overview The Algorithm Engineering team is searching for engineers interested in shaping insurance through technology. This role connects underwriting with algorithm development, building machine learning products that support more than 25 business classes, including Commercial Properties, Oil Rigs, and Event Contingency insurance. Algorithm Engineers at Ki help assess risks quickly and accurately, enabling the creation of a profitable and stable portfolio in under a minute. Projects range from large-scale geospatial analysis and managing exposure to natural disasters, to developing machine learning techniques for areas with limited data, such as Terrorism insurance. The work combines technology and specialty insurance, always with a focus on commercial results. How the team works Collaboration across disciplines, blending specialty insurance knowledge with scalable machine learning product development Focus on delivering high-impact features through an iterative and analytical approach Dedicated time for research and development, both internally and with academic partners Commitment to commercial outcomes and maintainable, well-tested code Algorithms primarily developed in Python Fully cloud-native infrastructure, managed as code Location This role is based in London, England, United Kingdom.
Role Overview hellokindred is looking for an Apple Subject Matter Expert for a contract role based in London. This position calls for deep experience with Apple technologies and a strong ability to provide guidance and support to clients. What You Will Do Advise clients on Apple products and solutions, drawing on detailed technical knowledge Work closely with cross-functional teams to help implement Apple solutions successfully Lead training sessions and workshops to help others get the most from Apple technologies Location London
About hyperexponentialAt hyperexponential, we are revolutionizing decision-making in the insurance industry with our AI-driven platform, tackling critical challenges worth $7 trillion. Our tool helps insurers make vital choices, from launching rockets into space to ensuring communities recover from disasters, all while transforming outdated practices in the sector.We are committed to modernizing the insurance landscape by combining data, artificial intelligence, and expert insights to expedite the path from submission to decision, empowering insurers to act swiftly and confidently.Supported by prominent investors such as a16z, Highland Europe, and Battery Ventures, we are expanding our footprint globally and are already the trusted partner of nearly 50 major insurers, achieving zero churn and processing billions in premiums.What started as a single product has rapidly advanced into a comprehensive multi-product platform, enhancing every aspect of pricing and underwriting. Our innovative use of AI not only includes developing the industry's first domain-specific AI peer programmer but also reimagining workflows within the sector.At hyperexponential, our culture values impact over titles and tenure. You will be surrounded by talented peers who will challenge you to deliver your best work in an environment engineered for resilience and growth.If you resonate with this vision, we invite you to join us in shaping the future.About our Pricing & Innovation TeamThe Pricing & Innovation team at hyperexponential diverges from typical actuarial roles confined to a single portfolio. As a Senior Pricing Actuary, you will apply your skills across various insurers, witnessing firsthand how leading companies are reshaping pricing strategies and setting standards in the market.This role is far from a traditional back-office position. Instead, you will collaborate closely with underwriters, actuaries, and product leaders, both internally and externally, to understand challenges, design innovative solutions, and envision the future of pricing and underwriting.The Pricing & Innovation team combines deep actuarial knowledge with technical execution and product expertise. Here, you will establish credibility in pricing while remaining curious about emerging methods, data, and technologies, aiding our clients in navigating industry transformations.
At Zego, we understand that conventional motor insurance can hinder good drivers. The complexities and high costs often overshadow the true driving capabilities.Since our inception in 2016, our mission has been to revolutionize motor insurance by offering affordable rates for responsible drivers.Our diverse clientele, ranging from van drivers and gig economy workers to everyday car owners, drives our commitment to innovation and excellence.Having successfully sold millions of policies and secured over $200 million in funding, we are just beginning our journey...Role OverviewAs a Senior Pricing Analyst at Zego, you will be pivotal in shaping the company’s pricing strategy with a significant impact on our growth trajectory. You will oversee the complete retail pricing process for various motor products, ensuring alignment with our cutting-edge, data-driven approach. In your senior role, you will spearhead the development of innovative retail pricing models, collaborate with cross-functional teams, and champion advanced techniques in the pricing domain. Your contributions will be vital as we expand our presence in the UK and European markets.Key ResponsibilitiesPartner with Pricing Leadership to execute strategic pricing initiatives for both new and existing motor products.Foster the implementation of advanced pricing methodologies, incorporating telematics and data science, while promoting innovation within the retail pricing team.Evaluate and monitor performance metrics, ensuring alignment with business objectives and providing data-driven recommendations for enhancements.Collaborate across departments including sales, product, data science, and management to share insights and drive business success.Mentor junior team members, helping to cultivate a culture of collaboration and high performance.Qualifications for Success3 to 5+ years of experience in personal lines pricing, with a focus on motor pricing considered a plus.Proven experience in managing personal lines pricing strategies, possessing a creative outlook and a readiness to innovate.Strong analytical and technical skills; proficiency in SQL, Python, R, or similar tools is essential, alongside experience in model development.Exceptional communication skills, with an ability to clarify complex technical concepts to non-technical audiences and influence key stakeholders.A strong balance between commercial goals and pricing integrity, coupled with rigorous analytical standards.Experience in mentoring or coaching junior colleagues, contributing to a supportive workplace culture.
Join hellokindred as a Google and Slack Subject Matter Expert (SME). In this role, you'll leverage your expertise in both platforms to enhance collaboration and productivity across teams. You will be responsible for providing guidance on best practices, optimizing workflows, and implementing effective strategies to maximize the use of Google Workspace and Slack within our organization.
Marshmallow is seeking an Underwriter for a three-month fixed-term contract based in London. This position centers on reviewing insurance applications, analyzing risk factors, and deciding on suitable coverage terms for applicants. Role overview This contract role involves careful evaluation of customer applications and risk profiles. Decisions made in this position directly affect the coverage options offered and support Marshmallow’s goal of making insurance accessible and affordable. What you will do Review and assess insurance applications Analyze risks associated with each applicant Determine coverage terms based on risk evaluation Contract details Fixed-term: 3 months Location: London
About UsWakam is a B2B2C insurance provider specializing in creating white-label insurance solutions through our innovative Play&Plug® technology platform. With over 80 partners, we deliver most of our insurance products via APIs, ensuring seamless integration for our clients.As the European leader in digital and embedded insurance, Wakam operates across 32 countries.We are deeply committed to social responsibility and are a mission-driven company focused on providing transparent and impactful insurance solutions.
Who are we?At Ki Insurance, we are revolutionizing the insurance industry, insuring everything from space shuttles to footballers’ legs. Our mission is to digitally disrupt a 335-year-old market. Partnering with tech giants like Google and academic leaders from UCL, we've engineered a cutting-edge platform that leverages algorithms, machine learning, and sophisticated language models to deliver instant quotes to insurance brokers.As a pioneer in algorithmic insurance, Ki proudly stands as the largest global carrier in this domain. We are the fastest-growing syndicate within the Lloyd's of London market and the first to achieve $100 million in profit within just three years.Our diverse teams collaborate in an agile, cross-functional environment, united by a common goal: to enhance customer experiences. As we chase ambitious goals, we are on the lookout for brilliant minds eager to challenge the status quo and help us reach new heights.Your Role:As a Senior Risk Actuary, you will partner closely with all divisions at Ki to assess, measure, and manage the organization’s risk exposure. You'll ensure that this critical information is communicated effectively to management and the Board in alignment with our Risk Management Framework. Your responsibilities will include validating our Internal Model, conducting the Own Risk and Solvency Assessment, and adhering to Solvency II, Solvency UK, and Lloyd’s regulations. Additionally, you will provide key analytical support to facilitate the development and execution of Ki’s strategic initiatives, with an emphasis on risk assessment and quantitative analysis.Key Responsibilities: Collaborate with the Head of Risk to establish and integrate enterprise-wide risk management capabilities in accordance with the Board-approved Risk Management Framework.Calculate risk metrics and assist in reporting breaches to the Boards, Risk Committees, and Executive Management Team.Oversee the delivery of reports to Risk Committees, Executive Management, Boards, and regulators, ensuring quality standards are met.Manage the Own Risk and Solvency Assessment (ORSA), including risk appetite setting, annual reporting, business plan evaluations, stress testing, and analysis of emerging risks.Support the Head of Risk in the validation process of the Internal Model and the production of validation reports.Analyze the Group’s underwriting portfolio and reinsurance program to aid in the formulation of the underwriting strategy.Conduct thematic reviews across the organization, focusing on technology utilization and underwriting algorithms.Provide quantitative analysis to support various strategic projects.
Zego is revolutionizing the world of motor insurance, ensuring that responsible drivers are not held back by outdated systems. We understand that traditional motor insurance can be overly complex and expensive, ignoring the true driving behavior of individuals.Since our inception in 2016, we have dedicated ourselves to providing the most affordable insurance options for conscientious drivers. Our diverse clientele ranges from van drivers and gig economy workers to everyday car users, all of whom are central to our mission.Having successfully sold millions of policies and secured over $200 million in funding, we are just getting started on our journey.Role OverviewAs a Retail Pricing Analyst, your mission will be to implement and enhance our pricing optimization strategy. You will act as the crucial link between sophisticated technical algorithms and their real-world market applications. This role is perfect for an analyst with a robust background in insurance, especially within a large personal-lines insurer, who is eager to transition into a dynamic, Python-driven environment that is reshaping motor insurance pricing.Your ResponsibilitiesDeveloping and optimizing retail pricing strategies across UK and European markets to achieve essential business KPIs.Evaluating customer price sensitivity and churn patterns to suggest pricing adjustments that enhance lifetime value and improve portfolio performance.Tracking the effectiveness of optimized pricing and delivering detailed analyses to the Director of Pricing and senior leadership teams.Leading the pricing strategies for new and innovative products, ensuring competitive and mathematically robust market entries.Qualifications for SuccessProficient in Python programming; familiarity with modern coding environments is essential.A background in a complex pricing or actuarial role, preferably within the motor insurance sector.A strong desire to innovate beyond traditional pricing methodologies and utilize contemporary optimization techniques for business expansion.A proven ability to balance commercial objectives with pricing integrity and stability in loss ratios.
Join hyperexponential as a Pricing ActuaryAt hyperexponential, we are pioneering an AI-driven platform that empowers crucial decisions in a $7 trillion industry—determining risks and setting prices. Our technology influences significant real-world results: from ensuring rockets reach space to facilitating the launch of autonomous vehicles and assisting communities in storm recovery.The insurance sector has long relied on outdated methodologies for making billion-dollar decisions. We are transforming this landscape. Our platform integrates data, AI, and human expertise, providing insurers with the quickest route from submission to decision. This enables them to act more swiftly, intelligently, and confidently in taking on risks.Supported by prominent investors like a16z, Highland Europe, and Battery Ventures, we are expanding our global footprint. Nearly 50 of the world's leading insurers trust us, boasting zero churn and billions in premiums processed through our system.What began as a singular product in a single market has rapidly evolved into a versatile, multi-product platform that enhances every aspect of pricing and underwriting. With AI at its heart, we are developing the world’s first domain-specific AI peer programmer for insurance, akin to GitHub Copilot but with profound actuarial knowledge, and creating workflows that redefine industry standards.What sets hyperexponential apart is our remarkable team. Here, your impact isn’t bound by title or tenure; it’s defined by the challenges you embrace and the dedication you exhibit. Surrounded by peers who inspire you, you will engage in the most rewarding and challenging work of your career in a company built to last.If this resonates with you, come and help us shape the future.About Our Pricing & Innovation TeamUnlike most actuarial roles that focus on a single portfolio within one organization, at hyperexponential, you will leverage your expertise across diverse insurers, gaining insights into how leading companies are revolutionizing pricing and establishing best practices for the market.As a Pricing Actuary within our Pricing & Innovation team, you will be at the forefront of how hyperexponential defines and implements next-generation pricing strategies. This role transcends traditional back-office actuarial functions; you will collaborate closely with underwriters, actuaries, and product leaders—both within our company and with our clients—to grasp their challenges, craft innovative solutions, and envision the future of pricing and underwriting.The Pricing & Innovation team merges deep actuarial knowledge with technical execution and product insight. In this position, you will establish credibility in pricing while exploring new methodologies, data sources, and technologies, assisting our clients in transforming their pricing strategies.
About Us At Ki Insurance, we’re in the business of insuring some of the most exciting ventures around the globe—from space shuttles and world tours to wind farms and even professional footballers’ legs.Our mission is clear: to digitally disrupt and revolutionize an industry that has remained unchanged for over 335 years. Partnering with Google and UCL, we have developed an innovative platform that leverages algorithms, machine learning, and large language models to deliver rapid insurance quotes—within seconds instead of days.As the world’s largest algorithmic insurance carrier, we are proud to be the fastest-growing syndicate in the Lloyd's of London market, achieving an unprecedented $100 million in profit within just three years.Our diverse teams work collaboratively in an agile environment, striving to provide the best possible experience for our customers. As we set our sights on ambitious future goals, we are eager to welcome brilliant minds who are ready to challenge the status quo and explore new horizons with us.Your RoleWe are seeking a Senior Analyst to join our team at Ki Insurance. In this pivotal role, you will ensure that our underwriters receive prompt, consistent, and precise service aligned with the risk aggregation strategy established with the Senior Manager (Catastrophe Modelling) and Head of Risk Aggregation.With your expertise in providing comprehensive and accurate exposure data and modelled loss information, you will facilitate timely reporting for both internal and external stakeholders, ensuring compliance with internal guidelines and regulatory standards.Your role will involve enhancing business understanding of its risk profile, enabling effective aggregate deployment, and continuously seeking opportunities to develop, streamline, and implement best practices for the risk aggregation function, while ensuring alignment across various business classes and modelling applications (e.g., ORI and Pricing). Additionally, you will oversee the daily operations, relationships, and outputs of our outsourced business partner related to relevant modelling and data entry.Key Responsibilities Collaborate with the Risk Aggregation team and relevant functions (capital modelling, actuarial, and ERM) to ensure that modelling processes and assumptions are closely aligned and meet regulatory standards.Deliver accurate pricing, analytics, management information, and reporting to stakeholders (including underwriting and ORI placement teams) in a timely manner.Oversee the quality of exposure data and the data production from Ki's processing teams.Provide subject matter expertise for broader risk aggregation projects and deliverables (e.g., Ki's risk perspective and ORI).
Who are we? At Ki Insurance, our innovative approach ensures that we are at the forefront of the insurance industry. From insuring space shuttles to footballers’ legs, our mission is clear: to digitally revolutionize a 335-year-old market. Collaborating with tech giants like Google and UCL, we've developed a cutting-edge platform that leverages algorithms, machine learning, and large language models to provide lightning-fast quotes for insurance brokers.Proudly recognized as the largest global algorithmic insurance carrier, Ki is the fastest-growing syndicate in the Lloyd's of London market, achieving an impressive $100 million profit within just three years. Our diverse teams, working in an agile, cross-functional environment, are driven by a shared ambition to redefine insurance and enhance our customer experience.Where you come in?Are you enthusiastic about delivering exceptional, user-focused service? As our Senior Service Desk Analyst, you will take the lead of the Service Desk team, ensuring seamless and efficient technical support throughout the organization.In this dynamic role, you will oversee the daily operations of Ki’s service desk while providing first and second-line support. You will manage a dedicated team of 1-2 Service Desk Analysts, orchestrate workload and scheduling, and act as the escalation point for challenging user issues. Notably, you will devote about 60% of your time to directly supporting employees.What you will be doingOversee daily workload distribution, ticket prioritization, and escalation processes for your team of Service Desk Analysts.Monitor ticket backlogs and SLA compliance, assigning tickets based on complexity and team capacity.Act as the first point of escalation for intricate or high-priority issues requiring expert judgment.Track and report on service desk performance metrics such as ticket volume, SLA adherence, first-contact resolution, and customer satisfaction (CSAT).Provide continuous training and development opportunities for your Service Desk Analysts.Manage 1st and 2nd line support tickets across all Enterprise IT systems, including M365, Okta, Intune, Slack, Notion, and our ITSM platform.Troubleshoot issues with productivity applications like Microsoft 365, Adobe, and Slack.Facilitate onboarding for new employees and offboarding for departing staff.Participate in major incident responses and conduct post-incident reviews.Collaborate with EUC Engineers on device deployments, configurations, and endpoint issues, escalating complex issues as necessary.RequirementsExperience in leading or supporting Service Desk Analysts.Exceptional prioritization and organizational skills, with the ability to adapt to evolving requirements and workflows.
Why join loveholidays?At loveholidays, we believe in collective innovation. Our mission is to make travel accessible to everyone, providing our customers with endless choices, unparalleled convenience, and exceptional value for their next adventure. Our dedicated team serves as our customers' personal holiday advisors, offering the smartest way to plan their getaways.We leverage cutting-edge technology to drive transformative innovation and broaden access to travel. In our Commercial and Support teams, you will find opportunities to accelerate your professional development by actively pursuing learning experiences and defining your career trajectory. You will shape our future by taking ownership of projects and influencing business strategies to achieve common objectives within our vibrant international community of enthusiastic and collaborative teams.Team Overview:The Revenue Management team is focused on optimizing final margins and fostering sustainable growth by strategically managing crucial commercial factors such as pricing, payment options, and cancellation policies.Your Contributions:Reporting to the Head of Pricing & Revenue Management, you will craft and execute data-driven strategies that balance growth and profitability across an extensive array of package combinations. You will also aid in developing scalable revenue management capabilities to ensure long-term commercial success. Daily Responsibilities:Extract actionable insights from internal performance trends across key metrics (such as Margin Per Transaction, Conversion Rate, and Trading Margin), identifying root causes.Analyze competitor offerings and market trends to enhance our competitive position in terms of pricing, payment structures, and cancellation policies.Identify and quantify new opportunities for sustainable top-line growth and margin enhancement.Design and implement sophisticated experiments to optimize revenue management strategies.Collaborate with other commercial teams to recognize and leverage broader trading opportunities, including merchandising.Work alongside Product, Engineering, and Data Science teams to design and develop top-tier, flexible pricing and packaging systems.Effectively communicate performance updates and strategic insights to senior stakeholders.
The Senior Pricing Manager will spearhead the formulation, execution, and enhancement of pricing strategies for The Telegraph’s subscription offerings. By leveraging data analytics, market insights, and commercial acumen, this pivotal position will contribute significantly to subscriber expansion, revenue enhancement, and the maintenance of competitive and attractive pricing for our clientele.Key ResponsibilitiesDesign and implement pricing strategies for all subscription products, ensuring they align with business objectives and market competitiveness.Oversee pricing models, making informed recommendations to bolster revenue and profitability.Perform ongoing pricing analyses, including customer segmentation, price elasticity assessments, and A/B testing, to identify growth opportunities and optimize conversion and retention rates.Create and uphold pricing tools and dashboards that deliver real-time insights to stakeholders.Evaluate the effects of pricing adjustments and refine strategies to meet business goals.Remain informed about industry developments, competitor pricing strategies, and new technologies within the media and subscription sectors.
