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Qualifications
Strong problem-solving skills and a keen analytical mindset. Proficiency in application support methodologies and tools. Excellent communication skills, both verbal and written. Ability to work collaboratively in a fast-paced environment. Experience with relevant technologies and financial applications is a plus.
About the job
Join our dynamic team at Adaptive Financial Consulting as an Application Support Analyst in Manila. In this pivotal role, you will be responsible for providing top-notch support for our applications, ensuring optimal performance and user satisfaction. You will collaborate closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance application functionality. Your analytical skills and attention to detail will be crucial in maintaining high service levels and improving our clients' experiences.
About Adaptive Financial Consulting
Adaptive Financial Consulting is a leading provider of financial technology solutions, dedicated to helping businesses optimize their operations through innovative software applications. Our team is composed of experts who are passionate about technology and finance, ensuring that we deliver exceptional services to our clients. Join us and be part of a company that values growth, collaboration, and excellence.
Full-time|On-site|Manila, Metro Manila, Philippines
About the Role:As a pivotal member of our team, you will collaborate closely with clients to design, develop, and implement transformative initiatives aimed at enhancing business performance.Position: Manager / Career Level 7 / 10 – 15 years of experienceLead the comprehensive design, development, and deployment of cloud-based contact center solutions utiliz…
Full-time|On-site|Manila, Metro Manila, Philippines
Job Overview:As a Contact Center Transformation Consulting Analyst, you will partner with our esteemed clients to design, develop, and implement initiatives aimed at boosting their business performance.Experience Required: 2 – 9 years in a consulting or analytical roleConduct requirement workshops with clients to analyze business processes and translate their needs into technical and functional designs.Contribute to the design, configuration, and deployment of Amazon Connect-based contact center solutions across various industries.Design and implement contact flows, IVR logic, routing, and automation frameworks utilizing Amazon Connect and AWS services including Lambda, Lex, S3, DynamoDB, and CloudWatch.Integrate Amazon Connect with enterprise systems like Salesforce, ServiceNow, and AI-driven chatbot platforms through APIs or middleware.Collaborate with solution architects and functional leads to establish architecture blueprints, documentation, and implementation roadmaps.Develop and showcase proofs of concept, demos, and accelerators to highlight value and differentiation in client engagements.Support cloud transformation initiatives for large-scale contact center modernization projects.Contribute to practice development by creating reusable assets, accelerators, and sharing best practices within our global network.Your Skills and Qualifications:At least 2 years of hands-on experience in designing, configuring, and implementing Amazon Connect solutions.Strong familiarity with AWS Cloud services pertinent to contact center solutions (Lambda, Lex, S3, DynamoDB, CloudWatch, IAM).Knowledge of contact center technologies including IVR, ACD, CTI, call routing, and omnichannel capabilities. Proven experience in integrating Amazon Connect with CRM or ITSM platforms like Salesforce or ServiceNow via APIs or middleware.Basic understanding of cloud security, networking, and identity management principles.Exceptional analytical, problem-solving, and client-facing consulting abilities.Aptitude for collaborative work in global, distributed, cross-functional teams.AWS certifications (e.g., AWS Certified Cloud Practitioner or Solutions Architect – Associate) are preferred.Perks of Joining Us:Engage in transformative projects with leading G2000 clients.Opportunity to collaborate with strategic leaders, industry experts, and business intelligence professionals.
Full-time|On-site|Manila, Metro Manila, Philippines
About the Role:As a Senior Manager, you will collaborate with clients to design, implement, and enhance initiatives that improve overall business performance in the realm of contact center transformation.Key Responsibilities:Lead business development efforts for our cloud contact center transformation practice, including proposal generation, solution development, and client engagement across various market units.Develop and execute a comprehensive go-to-market strategy by working closely with market unit leaders and industry practice heads to identify demand, align skill requirements, and coordinate offerings with AWS partnership initiatives.Oversee significant transformation programs, directing teams in delivering Amazon Connect-based architectures, implementing omnichannel contact center solutions, and managing global migrations from legacy systems.Establish transformation methodologies, operating models, and best practice frameworks to create strategies, target operating models, value realization plans, and reusable assets.Act as a thought leader by producing white papers, industry research, and internal/external resources that strengthen the company’s authority in cloud contact center solutions.Facilitate team development by mentoring a global team of transformation practitioners, promoting capability building, and fostering a culture of innovation and excellence.Required Skills and Experience:A minimum of 14-20 years of extensive experience in large-scale business and technology transformation programs, particularly in customer experience or contact center environments across various industries.Demonstrated expertise in Amazon Connect, AWS cloud services, and CCaaS architectures, with a proven ability to engage with C-level executives and convey business value while managing stakeholder relationships.Strong skills in solution development, proposal estimation, and presentation; comfortable in pre-sales and high-level executive discussions.Exceptional communication and presentation abilities, including strong negotiation and complex issue resolution skills.Robust delivery governance capabilities encompassing program controls, financial oversight, risk management, and conflict resolution.Ability to lead and operate effectively in remote, virtual, and global teams with the flexibility to travel as needed for client engagements.
Full-time|On-site|Manila, Metro Manila, Philippines
About the Job:Join our dynamic team at tasq-work as we seek dedicated and enthusiastic professionals to shape service strategies, design and implement cutting-edge contact center solutions, and enhance our clients' service operations. We value strong communication skills, a solid understanding of relevant technologies, innovative thinking, and a fervent commitment to quality.Key Responsibilities:Analyze customer requests for Contact Center solutions and provide tailored recommendations, especially focusing on On-Premise and Cloud/Hybrid Cloud Solutions.Oversee Contact Center engagements, particularly with Genesys, throughout all project delivery phases.Lead the preparation of business proposals, collaborating closely with internal teams and external vendors to respond effectively to RFIs and RFPs.Enhance Genesys capabilities in collaboration with other managers, expanding our practice through headcount growth, creating insightful viewpoints, and developing assets aimed at improving operational efficiency and customer experience for our clients.
Full-time|On-site|Manila, Metro Manila, Philippines
About the Role:We seek enthusiastic and skilled professionals to define innovative service strategies, design, and implement cutting-edge contact center solutions, and enhance our clients' service operations. Ideal candidates will possess exceptional communication skills, a solid understanding of relevant technologies, creative problem-solving abilities, and a strong commitment to quality service.Key Responsibilities:Analyze customer inquiries related to Contact Centers and recommend optimal solutions, particularly for On-Premise and Cloud/Hybrid Cloud solutions.Oversee Contact Center engagements (with a focus on Genesys) throughout various project delivery phases.Lead the development of business proposals, collaborating closely with internal teams and external vendors (if applicable) to effectively respond to RFIs and RFPs.Manage and enhance Genesys capabilities in partnership with other managers while expanding practices through headcount growth, creating thought leadership content, and developing assets aimed at improving operational efficiency and customer experience for our clients.Are You the Right Fit?Manager - 10+ Years of ExperienceA minimum of 10 years' experience in Customer Service operations and Contact Center channels.Proven experience leading customer service operations assessments/benchmarking, identifying gaps, and building business cases for enhancements.Expertise in implementing multi-channel self-service/IVR and Omni-Channel Orchestration Routing on Genesys PureEngage, PureConnect, Engage Cloud, and Genesys Cloud Suite.Extensive knowledge of Customer Service Operations, with cross-industry experience being an advantage.Hands-on experience with Voice and Non-Voice (SMS, Email, Chat, etc.) application solutions using Genesys Composer and Genesys Designer (preferably within a SIP framework).Ability to proactively identify customer needs through technical benefit assessments, articulating the business value of solutions to address potential objections.Experience in preparing and responding to customer RFP requests, ensuring technical feasibility is carefully qualified.Understanding of on-premise, cloud, hybrid cloud solutions, and cloud economics, including pricing strategies for different Genesys offerings and providing detailed TCO analysis.Experience in Genesys Cloud administration and application development using Genesys Designer.Familiarity with Genesys Framework Components (including but not limited to GVP, eServices, GRE, SIP, URS, Info Mart, GMS, OCS, GPlus Integrations, etc.) or similar solutions.Demonstrated ability to utilize Genesys product solutions to automate customer service processes such as Task Routing, Interaction Routing, CTI, Reporting, etc.
At TTEC Digital, we empower our clients by coaching them to create a workplace where every employee feels valued and supported, fostering exceptional customer experiences through an employee-first approach. Our mission is clear: to cultivate an environment where employees can truly thrive.The Senior Consultant for Zoom Contact Center plays a pivotal role in the development, testing, and implementation of the Zoom Contact Center software platform. This fully remote position requires a hands-on, technically proficient individual with extensive business and technical consulting experience. You will be responsible for deploying the Zoom Contact Center software, necessitating expertise in various call center technologies, including Zoom Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all technology tiers, including but not limited to the design and development of our products and features, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaboration with other developers in an agile or waterfall development setting.
About EucalyptusAt Eucalyptus, we are dedicated to making good health last a lifetime. With over a billion individuals affected by obesity globally, we strive to combat preventable chronic conditions by providing superior long-term care.Eucalyptus is the driving force behind Juniper, a leading weight-management program that integrates GLP-1 medication with personalized nutrition, physical activity support, and comprehensive care from healthcare professionals including prescribers, nurses, health coaches, pharmacists, and dietitians. Our clinical research validates that our holistic approach significantly enhances patient weight loss during their treatment with Juniper, achieving results that are four times greater than traditional methods.Our Growth Story:Achieved 130% year-over-year revenue growth while reducing cash burn by 90%, with over $100M raised from prominent investors including BOND, NewView, Blackbird, and Airtree.Assisted over 350,000 patients managing obesity across five markets.Secured a selective NICE endorsement to offer services to the NHS.Customized our services for thousands of patients in Germany and Japan.About the Role (Your Responsibilities)As a Quality Specialist, your role is essential in guaranteeing that our patients receive empathetic and high-quality support as we expand. You will collaborate with key stakeholders and frontline operations to maintain care standards, extract insights from patient interactions, and foster continuous improvement in patient support processes. This position reports to the Senior Operations Manager for Juniper Australia.Conduct audits of patient support interactions (email, live chat, calls) with a focus on quality, tone, and compliance with internal standards.Generate weekly quality assurance reports for Team Leads, detailing quality scores, trends, and specific coaching or training recommendations.Analyze quality assurance results and support metrics (e.g., ticket quality, error rates, patient satisfaction) to identify trends and suggest actionable improvements.Maintain and enhance macros and templates for communication.
Founded in 2007, Airbnb has transformed the way people travel, connecting over 5 million hosts with more than 2 billion guests in nearly every country around the world. Each day, our unique accommodations and enriching experiences foster authentic connections between guests and communities.Your Impact:The Workforce Management (WFM) Scheduler plays a crucial role in delivering exceptional support to our guests and hosts through Customer Support operations. In this position, you will oversee headcount allocation across various sites, channels, and tiers, while maintaining strong relationships with partner WFM teams. You will be an integral member of a dynamic and high-profile team, collaborating closely with cross-functional teams to drive optimal outcomes.A Day in Your Role:Collaborate with operations to create and implement schedules based on language, skill set, and contact channel.Establish, manage, and maintain schedules for multiple internal teams.Oversee and report on schedule demands for various partner sites and channels within a shared queue environment.Develop and execute scheduling scenarios, analyzing potential impacts of new business lines, SLA changes, routing, and skill adjustments.Work with the broader WFM team to enhance understanding of capacity planning and forecasting.Monitor and analyze employee performance using data from Genesys.Evaluate and report on historical data and trends, on a daily, weekly, and monthly basis.Identify opportunities to improve operational effectiveness and efficiency through performance data analysis.Effectively communicate with the wider Airbnb team and our outsourcing partners, including preparing performance reports for WBR, MBR, and QBR meetings.
At TTEC Digital, we empower our clients to create a workplace where employees feel appreciated and supported, recognizing that exceptional customer experiences begin with satisfied employees. Our vision is to cultivate an environment where each employee can excel.The NICE CXone Engineer plays a vital role in the development, testing, and deployment of the NICE CXone software platform. This position requires a hands-on approach and expertise in both business and technical consulting. Your responsibilities will include implementing the NICE CXone software and leveraging your technical expertise in various Contact Center technologies such as NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all aspects of technology, including, but not limited to, product and feature design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaborative development in an agile or waterfall framework.
Full-time|On-site|Manila, Metro Manila, Philippines
Join Our Dynamic Team as a Marketing Transformation Consulting ManagerThe Strategy & Consulting Global Network Song practice is intricately connected to our Global Network Practice, collaborating with clients to enhance their marketing, sales, and service functions. In this pivotal role, you will deliver transformation services powered by innovative offerings such as Living Marketing, Connected Commerce, and Next-Generation Customer Care. These services empower our clients to evolve into living businesses, optimizing their strategies to achieve cost efficiencies, boost revenue, and enhance customer satisfaction, positively influencing key business metrics.As a consulting professional, your close collaboration with clients will allow you to design, build, and implement initiatives aimed at elevating business performance. Your responsibilities will include:Crafting comprehensive campaign strategies and marketing plans across multiple channels.Assessing client Campaign/Marketing capabilities and providing actionable recommendations to optimize their Campaign/Marketing stack, developing use cases to enhance the campaign ecosystem.Creating business cases for campaign strategies and technology solutions.Extracting insights for campaigns through campaign attribution and optimization strategies.Setting and tracking campaign KPIs throughout their lifecycle.Identifying opportunities for marketing process improvements and redefining processes accordingly.Leading and managing at least one significant Salesforce marketing program from strategy definition to execution, leveraging Salesforce Marketing capabilities including SFMC, Pardot, Personalization, Data Cloud, and Salesforce Loyalty.Facilitating requirement gathering and design workshops, preparing solution and functional blueprints, while coordinating solution design and deployment across diverse teams.Exhibiting strong project management skills by effectively mobilizing and organizing multiple stakeholders, both internal and client-side, across various projects.
Full-time|On-site|Manila, Metro Manila, Philippines
Job Summary:We are seeking a highly skilled professional with extensive experience in SAP S/4 HANA across various functions such as Supply Chain & Operations and Finance. Ideal candidates will possess industry-specific expertise in sectors including Resources, Products, or CMT. A background in pre-sales for SAP, particularly in crafting solutions, managing RFPs, and developing compelling narratives for proposals is essential. The successful candidate will demonstrate exceptional client-facing skills, enabling them to lead discussions with stakeholders at all levels of client organizations. Additionally, experience in executing and managing intricate SAP transformation projects is required.The RoleIndustry and Functional Expertise:Showcase industry specialization through comprehensive knowledge in one or more sectors, including Resources (Energy/Utilities/Chemicals), Manufacturing (Automotive/Life Sciences/Consumer Goods/Retail/High-Tech/Software/Semi-Conductors), among others.Exhibit profound functional expertise to engage in technology-agnostic business process discussions with senior leadership, covering all functions: Planning, Sales, Logistics, Procurement, Manufacturing, Finance, and Controlling.Solution Architect Role:Assist clients in realizing value from transformation initiatives by identifying challenges, uncovering opportunities for improvement, and illustrating how SAP capabilities can enhance business outcomes.With a deep understanding of client needs, industry context, and business challenges, contribute to the development of proposals that comprehensively address client requirements.Lead pre-sales initiatives, including business assessments and strategic roadmaps for clients, and provide advisory services related to S/4HANA transformations to address client challenges.Leverage the company’s diverse assets and offerings to create unique proposal responses.Take responsibility for the successful delivery of committed project scopes for clients.Networking and Business Development:Develop and maintain relationships with clients and internal stakeholders.Support project and practice leadership in identifying opportunities with existing clients through proactive engagement and innovative solutions.Collaborate with practice leadership to pinpoint and address new business opportunities.Lead the company’s initiatives related to S/4HANA projects, assembling experts to respond to Requests for Proposals and/or Requests for Information.Thought Leadership and Asset Development:Contribute to the development of thought leadership and relevant assets to enhance company offerings.
At TTEC Digital, we empower our clients to ensure their employees feel valued and fully supported, as we believe that an extraordinary customer experience begins with a satisfied employee. Our vision is to create an environment where employees can truly thrive.We are currently looking for a Technical Account Manager to nurture strategic client relationships, facilitate platform adoption, and guarantee measurable success within Amazon Connect and AWS-based contact center ecosystems. This role encompasses technical leadership, client collaboration, and operational excellence to provide a seamless and high-value Managed Services experience.This position is fully remote! Candidates must be prepared to interview and work in US-based time zones for this full-time role.
Contract|$5/hr - $7/hr|Remote|Remote — Manila, Metro Manila, Philippines
OJ Digital Solutions is on the lookout for a talented and driven Graphic Designer to be an integral part of our fully remote team. This is a contract-based role where your creativity will shine through various design tasks.Key Responsibilities: Transform product images into stunning lifestyle images or infographics tailored for Amazon and other e-commerce platforms. Design captivating packaging that reflects our brand's identity. Note: You don't need expertise in all tasks, as we'll assign projects based on your strengths.Training will be provided to enhance your skills!Our Company Values: Non-corporate and friendly work environment Flexible and laid-back, yet serious about deadlines Trust in your ability to manage your time effectively Strong emphasis on communication in our fast-paced setting
Full-time|On-site|Manila, Metro Manila, Philippines
Role Overview Datacom1 is looking for a Change Analyst in Manila. This role supports the management and implementation of change initiatives across the organization. The Change Analyst examines how changes affect teams and processes, develops strategies to guide transitions, and helps keep stakeholders informed and involved. What You Will Do Analyze the impact of proposed changes on people, systems, and workflows Create and refine strategies to support smooth transitions Communicate with stakeholders to ensure they understand and are engaged in change processes Contribute to more efficient operations and help the organization adapt to change Location This position is based in Manila, Metro Manila, Philippines.
Full-time|Remote|Remote — Manila, Metro Manila, Philippines
About the Company US Sports Brand is a US-based startup focused on creating versatile, durable, and protective outdoor apparel. The team understands the demands athletes and adventurers face in tough environments, and aims to deliver products that serve as a reliable first line of defense against the elements. Role Overview This remote Amazon Marketing Specialist role is based in Manila, Metro Manila, Philippines. The position centers on boosting the brand’s presence and sales on Amazon. Expect to work closely with creative professionals and play a key part in shaping the company's growth in a competitive market. What You Will Do Customer Experience Review and analyze customer feedback to improve products. Study competitors to identify new opportunities and challenges. Manage customer support, ensuring timely and professional responses. Creative and Listings Oversee Amazon listings, including writing titles, bullet points, A+ content, and storefront layouts. Work with photographers and graphic designers to produce images and videos. Use AI tools for content creation, from images to creative concepts. Conduct product research to spot trends and analyze best-selling styles. Social Media and Launches Plan and execute new product launches on Amazon. Grow brand visibility on social media, partnering with influencers. Work with content creators to boost engagement and reach. What We’re Looking For At least 3 years of hands-on experience in Amazon marketing, e-commerce, or brand management. Strong creative sense for product presentation and lifestyle imagery. Skilled at collaborating with photographers, designers, videographers, and influencers. Comfortable using AI tools for text-to-image, content generation, and video editing. Excellent written and spoken English. Bonus Points Background in sports apparel or fashion. Interest in design, aesthetics, and new creative trends. Experience with social media marketing and influencer partnerships. Role Details Job Type: Direct Employment Employment Type: Full-time Location: Remote (Manila, Metro Manila, Philippines) Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM
Full-time|Remote|Remote — Manila, National Capital Region, Philippines
At Umpisa Inc., we are dedicated to establishing the Philippines as a prominent technology hub on the global stage.As a forward-thinking technology services provider, Umpisa Inc. collaborates with various industries, clients, and talented individuals to innovate groundbreaking solutions through digital transformation, advanced software development, and strategic venture creation.We are committed to developing top-tier, impactful products and solutions that enhance the lives of organizations and individuals alike. We offer fulfilling, challenging, and rewarding career opportunities in software development, product innovation, emerging technologies, and more for qualified candidates.
Join our dynamic team at ttecdigital as a Senior Implementation Engineer, specializing in Five9 VCC Solutions. In this pivotal role, you will lead and execute implementations of our innovative cloud contact center solutions, ensuring seamless integration and optimal performance for our clients. Your expertise will be crucial in guiding client teams through technical challenges, and you will leverage your knowledge to enhance system functionality and user experience.As a Senior Implementation Engineer, you will collaborate closely with cross-functional teams, including product management and customer support, to ensure that our solutions meet the highest standards. You will engage directly with clients to understand their needs, providing tailored solutions that drive satisfaction and success.
Join Nagarro as a Senior Staff Consultant specializing in Entity IT PMO S4 HANA Migration. In this role, you will leverage your extensive expertise in IT project management and S4 HANA implementations to guide our clients through their digital transformation journeys.You will collaborate with cross-functional teams, ensuring that project goals align with business objectives while maintaining high standards of quality and efficiency.
Join WPP Media as a Commercial Finance Analyst and become part of a vibrant team dedicated to driving creative transformation. In this role, you will engage with top-tier Philippine corporations, ensuring financial accuracy and compliance while fostering a culture of collaboration and excellence. Your contributions will be pivotal in shaping our financial strategies and supporting our media initiatives.
Join our dynamic team at Adaptive Financial Consulting as an Application Support Analyst in Manila. In this pivotal role, you will be responsible for providing top-notch support for our applications, ensuring optimal performance and user satisfaction. You will collaborate closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance application functionality. Your analytical skills and attention to detail will be crucial in maintaining high service levels and improving our clients' experiences.
