ABL Diagnostics S.A. logoABL Diagnostics S.A. logo

Application Support Specialist (M/F)

On-site Full-time

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Experience Level

Entry Level

Qualifications

Experience in ITProficient in Windows environmentFluent in FrenchAble to work autonomously and take initiatives in collaboration with project managers and developers. Team player with a rigorous and organized approach.

About the job

  • Identify anomalies and define solutions to effectively address client inquiries.
  • Communicate and report incidents internally.
  • Monitor improvement initiatives.
  • Track issues with developers.
  • Manage key client technical support.
  • Utilize a call tracking tool for detailed incident analysis.
  • Contribute to international cross-functional projects (process reviews, ticketing systems, organizational issues, etc.).
  • Lead crisis management efforts (play a significant investigative role during crisis cells to reduce incident severity).

About ABL Diagnostics S.A.

Advanced Biological Laboratories (ABL), S. A. is a pioneering software company in diagnostic and medical solutions, established in 2000. We provide molecular biology analyses and software to clinicians in infectious diseases and laboratories specializing in virology and microbiology, covering applications such as HIV, SARS-CoV-2, tuberculosis, HCV, HBV, HPV, CMV, and influenza, among others. For more information, visit our website: www.ablsa.com

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