About the job
Role overview
Spectrum Association Management seeks an Area Manager (Client Relations Manager) to lead its Homeowners Association Management team in San Antonio, Texas. This position guides a group of Community Managers and oversees daily operations across a portfolio of communities. Key responsibilities include financial oversight, vendor coordination, public meetings, and a range of administrative tasks.
What you will do
- Direct and support a team of Community Managers, establishing expectations for service quality and performance.
- Manage daily operations for several communities, including financial management and vendor relationships.
- Ensure compliance with legal requirements and meet important deadlines.
- Attend evening meetings occasionally, typically from 6 p.m. to 8 p.m.
- Encourage a collaborative, customer-focused culture within the department.
- Promote open communication and effective problem-solving.
Requirements
- Minimum of six years managing teams of ten or more, with a strong background in customer service leadership.
- Bachelor's degree required.
- Proven ability to oversee complex service operations and deliver on tight deadlines.
- Strong skills in team development and motivation.
- Dedication to high standards of customer service and quality.
- Positive attitude and a servant leadership approach.
- Willingness to work some evenings for meetings.
- No previous HOA industry experience needed; comprehensive training is provided.
- Experience in hospitality, retail, or restaurants is often a strong fit.
Benefits
- Work in a stable, recession-resistant field.
- Comprehensive onboarding and training in HOA management.
- Weekends and holidays off.
- Supportive culture focused on team growth and client satisfaction.
