About the job
Spectrum Association Management seeks an Area Manager (Client Relations Manager) for its San Antonio, Texas office. This leadership role oversees a group of Community Managers who handle the day-to-day operations for multiple homeowners associations. The Area Manager balances operational oversight, team development, and a commitment to delivering strong client service.
Key Responsibilities
- Lead, coach, and develop a team of Community Managers responsible for HOA operations, project management, financial oversight, vendor coordination, public meetings, and administrative duties.
- Set strategic direction to help the department exceed client expectations.
- Maintain high standards for customer service, accuracy, and timely communication.
- Foster a positive, supportive culture that values expertise, problem-solving, and proactive engagement.
- Attend evening meetings once or twice a week, typically from 6 p.m. to 8 p.m.
What Makes This Role Unique
- No previous experience in HOA or association management is required; comprehensive training is provided.
- Weekends are free, and holidays are reserved for personal time.
- Leaders from hospitality, retail, or restaurant backgrounds often thrive in this position.
Requirements
- At least six years of experience managing a team of ten or more employees in a demanding, deadline-driven service environment.
- Proven ability as a team leader with a focus on development and motivation.
- Strong commitment to accuracy, quality, and meeting deadlines.
- Service-oriented mindset and proactive communication skills.
- Positive attitude with the ability to foster a collaborative team environment.
- Bachelor’s degree preferred.
This position is based in San Antonio, Texas.
