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Assistant Bakery Operations Manager

Insomnia CookiesNew York City NY (Upper East Side)
On-site Full-time $20/hr - $23/hr

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Experience Level

Experience

Qualifications

• 1+ year of leadership experience in restaurant, retail, or hospitality operations.• Strong operational discipline and attention to detail.• Ability to coach and develop hourly team members.• Comfortable working in fast-paced, high-volume environments.• Ability to perform all bakery roles during peak business periods.• Excellent communication and problem-solving skills.

About the job

The Assistant Bakery Operations Manager (ABOM) is a pivotal leadership role aimed at nurturing the next generation of Bakery Operations Managers. ABOMs are expected to perform at near-BOM levels, executing bakery operations with urgency, precision, and accountability while honing the leadership skills necessary to manage a bakery independently.

This role combines hands-on operational excellence with talent development, administrative stewardship, and effective team leadership. ABOMs serve as a vital extension of the Bakery Operations Manager (BOM) and must be prepared to assume full bakery ownership when required. Our store is located on the Upper East Side at 1579 2nd Avenue, New York NY 10028.

KEY RESPONSIBILITIES:

Operational Execution
• Execute all core bakery operations, including inventory rotation, scheduling support, staffing coordination, and maintaining administrative checklists.
• Uphold strict standards for product quality, cleanliness, food safety, and customer experience.
• Assist in ordering processes, maintaining inventory accuracy, and managing shrink control.
• Help create schedules and execute labor to achieve operational goals.

Talent & Team Development
• Facilitate recruiting, interviewing, onboarding, and training of new team members.
• Provide ongoing coaching and real-time performance feedback.
• Hold team members accountable to established standards while promoting a culture of growth and development.
• Ensure onboarding and training programs are delivered in accordance with company standards.

Leadership & Ownership
• Independently manage bakery operations in the absence of the BOM.
• Exemplify urgency, accountability, and operational discipline.
• Collaborate with the BOM and Area leadership to identify operational gaps and implement effective solutions.
• Ensure continuity of operations during leadership transitions or staffing shortages.
• Perform other duties as assigned.

WHAT SUCCESS LOOKS LIKE:
• Ability to independently execute all BOM-level administrative and operational tasks.
• Bakery is fully staffed, trained, and operating at high standards.
• A strong culture of accountability and consistency is maintained.
• Acts as a dependable operational leader during any coverage situation.
• Demonstrates clear readiness and potential for promotion to a BOM role.

QUALIFICATIONS & EXPERIENCE:
• A minimum of 1+ years of leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail are essential.
• Ability to coach and develop hourly team members effectively.
• Comfortable working in fast-paced, high-volume environments.
• Capable of performing all bakery roles during peak business periods.
• Strong communication and problem-solving skills are a must.

About Insomnia Cookies

Insomnia Cookies is dedicated to providing delicious cookies and exceptional service in a fun and welcoming environment. Our Upper East Side location is a vibrant hub for cookie lovers, where we strive for operational excellence and team growth.

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