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Assistant General Manager - Truck Services

Travel Centers of AmericaNapoleon, Ohio, United States
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications: Experience: 2-4 years in a management or supervisory capacity within the retail or hospitality sectors. Leadership Ability: Demonstrated proficiency in leading, motivating, and developing a team, complemented by exceptional interpersonal skills. Customer Service Focus: Dedication to delivering outstanding service and creating a welcoming environment for customers. Financial Acumen: Basic understanding of budgeting, cost management, and financial performance indicators. Analytical Skills: Strong problem-solving abilities to identify issues and make informed decisions. Communication Proficiency: Excellent verbal and written communication skills for effective interaction with staff and customers. Adaptability: Willingness to work varied shifts, including weekends and holidays as needed.

About the job

Join Travel Centers of America, a premier leader in the fuel and convenience store sector, as we seek a passionate and skilled Assistant General Manager for our Napoleon, OH location. This vital role involves managing daily operations to ensure our travel centers consistently provide exceptional service and quality to every customer.

Key Responsibilities:

  • Assist the General Manager in the oversight of daily operations, ensuring adherence to company policies and industry standards.
  • Facilitate the recruitment, training, and performance assessment of team members to cultivate a high-achieving workforce.
  • Interact with customers to ensure a positive experience, addressing inquiries and resolving issues swiftly.
  • Track financial performance metrics, aid in budget creation, and implement strategies to enhance operational efficiency and profitability.
  • Uphold safety and health regulations, ensuring a clean and secure working environment for both employees and customers.
  • Support inventory management, including supply ordering and maintaining optimal stock levels to meet business needs.
  • Collaborate with the General Manager on staff development initiatives and marketing strategies to enhance customer engagement and drive sales.

If you are enthusiastic about the retail industry and possess strong leadership capabilities, we invite you to become a valuable member of our dynamic team!

About Travel Centers of America

Travel Centers of America is a leading operator in the fuel and convenience store industry, committed to delivering exceptional service and quality products to our customers. Join us in our mission to create a welcoming atmosphere at our travel centers across the nation.

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