Assistant Manager, Quality Assurance (IP Operations - Shift)

CoupangTaipei, Taiwan

On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications: Proven experience in quality assurance or related field. Strong leadership skills with the ability to manage a team effectively. Excellent problem-solving skills and attention to detail. Familiarity with intellectual property laws and marketplace regulations is a plus. Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

About the job

IP Operations Shift Manager

Coupang is revolutionizing the shopping experience, aiming to amaze every customer from the moment they access the Coupang app to when their order arrives at their doorstep.

In Taiwan, our offerings include 'Rocket Delivery', which provides next-day delivery for a wide range of items at competitive prices, and 'Rocket Oversea', offering free international shipping on millions of best-selling products from Korea, the U. S., and beyond.

We are seeking talented individuals to contribute to Coupang's growth in Taiwan. This is a unique opportunity to join us in creating a world where our customers wonder, 'How did I ever live without Coupang?'

Role Overview

The IP Operations Team functions as a strategic line of defense, committed to maintaining brand integrity and marketplace trust. We adopt a dual-layered strategy of proactive defense and forensic verification, which includes IP Monitoring for counterfeit removal and Seller Gating for channel vetting. Our team also oversees critical Appeals and IPR enforcement, conducting detailed forensic audits of supply chain documentation to settle disputes and minimize legal risks.

As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a dynamic, shift-based environment. Your objective is to ensure that every ticket, be it a counterfeit detection, seller gating review, or IPR report, is processed with precision, speed, and complete adherence to Coupang’s standards. You will act as a coach, people manager, and operational expert.

About Coupang

Coupang is a leading e-commerce platform in South Korea, focused on enhancing the shopping experience through innovative solutions and swift delivery services. Our mission is to provide customers with unparalleled access to products and services, making online shopping seamless and enjoyable.

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IP Operations Shift Manager Coupang is revolutionizing the shopping experience, aiming to amaze every customer from the moment they access the Coupang app to when their order arrives at their doorstep. In Taiwan, our offerings include 'Rocket Delivery', which provides next-day delivery for a wide range of items at competitive prices, and 'Rocket Oversea', offering free international shipping on millions of best-selling products from Korea, the U.S., and beyond. We are seeking talented individuals to contribute to Coupang's growth in Taiwan. This is a unique opportunity to join us in creating a world where our customers wonder, 'How did I ever live without Coupang?' Role Overview The IP Operations Team functions as a strategic line of defense, committed to maintaining brand integrity and marketplace trust. We adopt a dual-layered strategy of proactive defense and forensic verification, which includes IP Monitoring for counterfeit removal and Seller Gating for channel vetting. Our team also oversees critical Appeals and IPR enforcement, conducting detailed forensic audits of supply chain documentation to settle disputes and minimize legal risks. As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a dynamic, shift-based environment. Your objective is to ensure that every ticket—be it a counterfeit detection, seller gating review, or IPR report—is processed with precision, speed, and complete adherence to Coupang’s standards. You will act as a coach, people manager, and operational expert.

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Current Coupang employees: Please complete the Internal Transfer Request Form and submit it with your application. Apply using your Coupang email address. About Coupang Coupang is changing the way people shop, focusing on delighting customers from the first tap in the app to the moment their order arrives. In Taiwan, Coupang offers “Rocket Delivery” for next-day shipping on a wide selection of products at competitive prices. The “Rocket Oversea” service brings free international shipping on millions of top-selling items from Korea, the U.S., and other countries. Coupang continues to grow in Taiwan and seeks talented people to support this expansion. Join a team shaping a future where customers wonder how they ever shopped without Coupang.

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