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Assistant Shop Manager - Truck Services

Travel Centers of AmericaTekonsha, Michigan, United States
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Experience: 2-4 years in a management or supervisory role within the retail or hospitality sector. Leadership Skills: Proven ability to lead, inspire, and develop a team, with excellent interpersonal skills. Customer Service Orientation: Dedication to delivering outstanding service and creating a welcoming atmosphere for customers. Financial Acumen: Basic understanding of budgeting, cost control, and financial performance metrics. Analytical Skills: Strong problem-solving abilities to address issues and make informed decisions. Communication Skills: Exceptional written and verbal communication skills for effective interaction with staff and patrons. Flexibility: Willingness to work various shifts, including weekends and holidays as needed.

About the job

Join Travel Centers of America, a premier operator in the fuel and convenience store sector, as our next Assistant Shop Manager at our Tekonsha, MI location. This pivotal role involves overseeing daily operations, ensuring our travel centers provide exemplary service and quality for all guests.

Key Responsibilities:

  • Support the General Manager in overseeing daily operations, ensuring adherence to company policies and industry regulations.
  • Assist in recruitment, staff training, and performance evaluations to foster a high-performance team.
  • Engage with customers to ensure a positive experience, addressing inquiries or concerns swiftly.
  • Monitor financial performance, assist with budgeting, and implement strategies to enhance operational efficiency and profitability.
  • Uphold safety and health regulations, ensuring a clean and safe environment for both employees and customers.
  • Assist in inventory management, ordering supplies, and maintaining adequate stock levels to meet operational needs.
  • Collaborate with the General Manager on staff development initiatives and promotional activities to enhance customer engagement and drive sales.

If you are passionate about the retail industry and possess strong leadership abilities, we invite you to become part of our dynamic team!

About Travel Centers of America

Travel Centers of America is a leading operator in the fuel and convenience store industry, dedicated to providing high-quality services and products to travelers and customers. We pride ourselves on our commitment to excellence and customer satisfaction.

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