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Experience Level
Entry Level
Qualifications
The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to work collaboratively in a team environment. Previous experience in customer service or support roles is preferred. A proactive approach to problem-solving and a keen attention to detail are essential.
About the job
The Associate - Customer Happiness position at Aldar Properties centers on supporting customers throughout their experience. Based in Abu Dhabi, this role plays a key part in ensuring clients receive attentive service and leave with their needs met. The position contributes directly to the quality of service Aldar is known for, helping to maintain and enhance client satisfaction.
What you will do
Respond to customer inquiries in a timely and professional manner
Address and resolve customer issues, following up to confirm satisfaction
Provide service that aligns with Aldar’s standards for quality and care
Requirements
Interest in customer engagement and service
Strong communication and problem-solving abilities
Drive to support a positive customer experience
About Aldar Properties
Aldar Properties is a leading real estate development, management, and investment company in Abu Dhabi. We are committed to shaping the future of urban living and creating sustainable communities that enhance the quality of life for residents. Be part of a dynamic team that values innovation and excellence.
As the Manager of Third Party Customer Relations at Etihad Airways, you will play a pivotal role in managing and nurturing relationships with our third-party customers. You will be responsible for ensuring exceptional customer service, developing strategic initiatives to enhance customer satisfaction, and driving performance improvements.
Join VAM Systems as a Customer Relations Executive!VAM Systems, a leading Business Consulting and IT Solutions provider with a robust presence across UAE, Qatar, Bahrain, USA, Australia, Singapore, and India, is seeking a dedicated Customer Relations Executive to enhance our UAE operations.In this role, you will engage with customers to effectively communicate the capabilities of our banking channels, including mobile banking, internet banking, and ATMs. Your expertise will help us deliver exceptional service to our clients.
JOB PURPOSE•Support the establishment and maintenance of relationships with government authorities to ensure timely acquisition of all necessary permits and licenses for development projects.•Collaborate with the project management team to ensure the successful execution of major infrastructure, housing, and development initiatives.ROLES AND RESPONSIBILITIES§Assist in processing all necessary project development and construction permits through external government agencies, and diligently follow up on reviews and feedback from approving bodies.§Ensure effective coordination with project teams to secure permits from relevant internal and external entities, including government authorities across the Emirate of Abu Dhabi.§Oversee ongoing project development and construction to ensure compliance with all obtained licenses and permits.§Monitor and stay updated on government laws and regulations impacting various projects, promptly highlighting any changes that could affect project execution.§Ensure timely procurement of all required permits to avert delays in project delivery schedules.•Assist in validating documents prepared by consultants and contractors for asset handover.•Maintain and manage an asset handover tracker and plan for each project to facilitate the effective implementation of handover processes.•Lead communication and negotiations with local authorities regarding the asset handover process until signing of asset handover agreements.•Report any potential issues that may disrupt the asset handover schedule to ALDAR.•Develop a technical understanding of infrastructure sub-disciplines including roads, wet utilities, and dry utilities.•Support efficient collection, assimilation, and communication of government-related information.•Address critical issues to ensure the delivery of services in the most effective manner.•Cultivate strong stakeholder relationships with key personnel to mitigate delays related to governmental approvals.•Learn and coordinate tracking and management of project-related activities.
JOB PURPOSEAs an Associate in Government Relations, your primary responsibility will be to foster and maintain strong relationships with government authorities to ensure timely acquisition of all necessary permits and licenses for various developmental projects.You will collaborate closely with the Project Management (PM) team to ensure the successful delivery of major infrastructure, housing, and development projects.ROLES AND RESPONSIBILITIES- Facilitate the processing of project development and construction permits with external government agencies, ensuring all reviews and comments are addressed promptly.- Coordinate with project teams to secure permits from relevant external/internal entities, including Government Authorities throughout the Emirate of Abu Dhabi.- Ensure ongoing projects comply with the licenses and permits obtained, monitoring adherence to government regulations.- Monitor changes in government laws and regulations that may impact project development, proactively addressing any amendments required.- Ensure permits are secured timely to avoid project delays.- Assist in validating documents prepared by consultants and contractors for asset handover.- Maintain and manage the asset handover tracker for each project, ensuring adherence to the asset handover plan.- Lead communications and negotiations with local authorities regarding the asset handover process until agreements are signed.- Report any potential issues that could affect asset handover schedules.- Develop a technical understanding of infrastructure sub-disciplines, including roads, wet utilities, and dry utilities.- Support the timely collection and communication of government requirements.- Address critical issues to ensure services are delivered effectively.- Build strong stakeholder relationships to facilitate timely approvals from authorities.
Full-time|On-site|Abu Dhabi, Abu Dhabi, United Arab Emirates
Job Overview:As an Analyst in Investor Relations, you will play a vital role in executing operational and tactical investor relations activities. You will serve as the primary liaison to buy-side and sell-side analysts, as well as institutional investors. Your efforts will include analyzing the company’s share register to identify significant regional trends and monitoring active funds.Key Responsibilities:Act as the main point of contact for buy-side and sell-side analysts and investors.Assist in evaluating sell-side financial models and analyzing broker reports/market opinions regarding the company and industry, leveraging this data to guide investor relations and business strategies.Serve as a point of contact for shareholder inquiries.Possess a strong understanding of local compliance regulations for listed companies and relevant corporate governance standards.Support the development of corporate presentations and investor communication materials.Prepare quarterly financial disclosures.Oversee and manage quarterly earnings calls and conference discussions.Conduct research and analysis on peers, sectors, and market trends.Monitor market performance and conduct feedback and perception studies.Assist in analyzing capital market data.Evaluate and present financial trends, competitor activities, shareholder concerns, and other factors impacting the business.Thrive in a high-pressure environment and meet tight deadlines.
Why choose to be a part of dLocal?At dLocal, we empower the largest global companies to facilitate payments across 40 countries within emerging markets. Renowned brands trust us to enhance conversion rates and streamline payment expansion seamlessly. As both a payment processor and a merchant of record in our operating regions, we enable our merchants to penetrate the world's fastest-growing emerging markets.By joining our team, you will be part of a remarkable global workforce, collaborating with over 1000 colleagues from more than 30 nationalities, while building an international career that impacts millions of lives daily. We are innovators, problem solvers, and customer-focused. If this resonates with you, we believe you will excel on our team.In this role, you will be integral to the Growth Ops & Partnerships team, collaborating closely with the Operations and Commercial teams to transform strategic partnerships into sustainable total payment volume (TPV), margin, and resilience at a regional level.
JOB PURPOSE:To assist the Chief Representative (CR) in managing client relationships and deal tracking, investigating pertinent information while serving as a liaison with the Head Office. KEY ACCOUNTABILITIES:Manage and update the client and deal database with all relevant details.Support the CR in executing the business development strategic plan and deal origination.Engage with potential clients to identify their trade finance needs along the East-West corridor and recommend solutions through local banking partners.Compile, analyze, and communicate daily action summaries to the CR and relevant stakeholders.Investigate and resolve outstanding deal issues by analyzing data and consulting with the CR and Head Office contacts.Clarify customer inquiries by providing accurate product, quote, and pricing information.Prepare deal tracking reports and other requested reports to illustrate actual versus projected results.Maintain customer database by updating profiles and generating monthly reports.Create deal proposals and presentations by analyzing data and designing effective materials.Enhance professional knowledge by participating in relevant educational opportunities.Contribute to departmental and organizational success by achieving related goals.
Join our dynamic team at Saadiyat Beach Club as a Female Guest Relations Executive. We are seeking a dedicated and enthusiastic Arabic-speaking professional to enhance our guest experience. In this role, you will engage with guests, provide exceptional service, and ensure their needs are met with warmth and professionalism.
JOB PURPOSE:This strategic leadership position is pivotal in shaping the vision, executing, and continuously enhancing Customer Relationship Management (CRM) systems and customer onboarding processes for both Wholesale and Retail Banking sectors. Acting as a vital link between business goals and technical solutions, this role ensures that CRM and onboarding initiatives are in harmony with the organization’s overarching objectives.The Principal Lead will oversee the complete customer onboarding and KYC (Know Your Customer) management functions, crafting and implementing processes that not only assure regulatory compliance but also promote operational efficiency and outstanding client experiences. Utilizing extensive domain knowledge, cutting-edge CRM technologies, data analytics, and emerging capabilities such as AI, ML, and Agentic AI, this role aims to deliver intelligent, seamless, and compliant customer journeys.A robust understanding of regulatory frameworks, customer experience principles, and operational excellence is essential to foster business growth, enhance customer engagement and retention, and maximize customer lifetime value through innovative and agile methodologies.KEY ACCOUNTABILITIES:Strategic Leadership & Compliance AlignmentFormulate and implement the onboarding and KYC strategy for Wholesale Banking, ensuring compliance with regulatory standards (AML, FATF, Central Bank guidelines) and alignment with business objectives.Lead the CRM strategy across marketing, sales, and service functions to stimulate customer-centric growth and bolster relationship management.Cultivate a culture of accountability, innovation, and continuous improvement within onboarding and CRM initiatives.Digital Transformation & Agile DeliveryDirect cross-functional Agile teams to develop digital, automated onboarding solutions and CRM enhancements.Manage CRM program planning, execution, and delivery, encompassing upgrades, integrations, and the rollout of new features.Collaborate with Technology, Compliance, Operations, and Business teams to ensure smooth customer journeys and system interoperability.Performance Monitoring & Data-Driven InsightsSet and track KPIs for onboarding efficiency, compliance, customer satisfaction, CRM effectiveness, retention, and conversion rates.Evaluate onboarding and CRM data to extract actionable insights that inform strategic decision-making.Stakeholder Engagement & GovernanceServe as the principal contact for onboarding, KYC, and CRM-related issues and escalations.Guarantee that CRM systems and onboarding processes adhere to data privacy regulations (e.g., GDPR), ensuring data integrity and security.Oversee relationships with external vendors and technology partners to provide scalable and compliant solutions.
Role overview Ghobash Group seeks an Account Manager in Abu Dhabi to develop and maintain strong relationships with clients. The position focuses on understanding individual client needs, recommending suitable solutions, and contributing to ongoing business growth. What you will do Manage and nurture relationships with current clients Identify client requirements and recommend tailored solutions Work to ensure client satisfaction and encourage long-term partnerships Support business growth through proactive account management Requirements Proactive, results-oriented approach to managing accounts Strong communication and relationship-building abilities Skill in understanding and responding to client needs
DUTIES & RESPONSIBILITIESPosition Overview:The Account Manager for Emirati Talent will play a crucial role in driving strategic account management and business development initiatives. This position requires a proactive approach in building and nurturing long-lasting relationships with key clients throughout Dubai and the Northern Emirates.Key Responsibilities:Establish and maintain robust relationships with major clients, serving as a trusted advisor and strategic partner.Identify and develop new business opportunities while enhancing existing client relationships to expand CNS’s presence in assigned sectors.Create and execute tailored account plans that align with annual sales targets and CNS’s offerings.Sales Planning and Forecasting:Develop and manage a structured sales pipeline for accurate revenue forecasting and opportunity tracking.Monitor budget cycles and upcoming projects within key accounts to strategically position CNS solutions.Analyze market trends and competitor activities to refine sales strategies and highlight CNS’s unique offerings.Solution Selling & Bid Management:Formulate customized, value-oriented technical and commercial solutions leveraging CNS’s comprehensive portfolio of IT services.Collaborate with pre-sales teams, principals, and solution architects to produce impactful proposals and presentations.Lead contract negotiations to ensure favorable outcomes for profitability and client alignment.Customer Satisfaction & Retention:Maintain high customer satisfaction levels through regular engagement and proactive issue resolution.Act as a primary escalation point, coordinating with delivery, project management, and support teams to address client challenges.Internal Collaboration and Reporting:Partner with PMO, finance, collections, and contract teams to facilitate seamless project execution and billing.Maintain accurate client and opportunity records in CRM systems (e.g., Salesforce, HubSpot).Generate periodic status reports and pipeline updates for senior sales management.
Job OverviewJoin PulseMediaNL as a Customer Experience Specialist, where you will be the face of our customer interactions. Your role is pivotal in ensuring that our commitment to quality, responsiveness, and customer satisfaction is evident in every engagement. You will assist customers throughout their journey, addressing inquiries, offering guidance, and maximizing their experience with our services.This position is perfect for an empathetic, solution-oriented individual who thrives in a fast-paced digital landscape.Your ResponsibilitiesCustomer Support & CommunicationProvide timely and professional responses to customer inquiries via email, chat, and phone.Deliver accurate information regarding products, services, and processes.Ensure a positive and helpful customer experience in every interaction.Issue ResolutionEfficiently investigate and resolve customer issues, escalating when necessary.Own customer concerns from the initial contact to resolution.Follow up with customers to confirm satisfaction and resolution.Customer Experience & ImprovementIdentify recurring issues and provide insights to internal teams.Contribute to the enhancement of support processes and the customer journey.Maintain detailed and accurate records of customer interactions in internal systems.CollaborationCollaborate closely with Sales, Operations, and Product teams to meet customer needs.Support internal initiatives focused on boosting customer satisfaction and retention.
JOB PURPOSEThe Senior Vice President will lead Aldar’s front office operations, focusing on funding, financial risk management, and debt investor relations, particularly emphasizing ESG initiatives and credit rating enhancement. This pivotal role demands a comprehensive understanding of funding mechanisms and derivative products, including unfunded facilities. The ideal candidate will drive business strategies through product structuring, investment management optimization, and market risk mitigation, ensuring Aldar's financial stability.This role is exclusively for UAE Nationals.ROLES AND RESPONSIBILITIES- Credit Rating Management: Oversee annual assessments and maintain effective communication with credit rating agencies while reporting directly to the Director of Treasury.- Bank Relationship Management: Cultivate and sustain robust relationships with financial institutions to secure advantageous terms for debt and investment management.- Funding & Long-term Liquidity Management: Implement prudent debt strategies that support Aldar and its subsidiaries' credit standings, ultimately enhancing shareholder value.- Debt Investor Relations: Develop and maintain strong ties with debt investors and collaborate with sell-side credit analysts to improve Aldar’s debt visibility.- Financial Risk Management: Lead initiatives to identify, evaluate, and mitigate interest rate and foreign exchange risks.- Market Research & Analytics: Guide the team in analyzing macroeconomic factors and regulations that may impact Group Treasury functions.- Structuring Solutions and Business Decision Support: Offer specialized structuring advice to enhance returns, improve operational efficiency, and elevate customer experiences.- Capital Structuring and Credit Modelling: Develop optimal capital structures to manage credit ratings, enhance funding access, and improve shareholder returns in collaboration with Aldar’s Corporate Finance division.- Investment Management & Yield Enhancement: Maximize returns on surplus cash while ensuring capital protection and liquidity.
Role overview The Associate - Customer Happiness position at Aldar Properties centers on supporting customers throughout their experience. Based in Abu Dhabi, this role plays a key part in ensuring clients receive attentive service and leave with their needs met. The position contributes directly to the quality of service Aldar is known for, helping to maintain and enhance client satisfaction. What you will do Respond to customer inquiries in a timely and professional manner Address and resolve customer issues, following up to confirm satisfaction Provide service that aligns with Aldar’s standards for quality and care Requirements Interest in customer engagement and service Strong communication and problem-solving abilities Drive to support a positive customer experience
We are looking for a passionate and customer-oriented Customer Service Officer to become a vital part of our customer service team in Abu Dhabi, United Arab Emirates. In this role, you will be instrumental in delivering outstanding support to our clients, addressing their inquiries, and enhancing their overall experience.Proactively sell and cross-sell asset and liability products to both new and existing customers.Evaluate, prepare, and recommend loan product applications along with maintenance requests.Manage customer requests including account openings, online banking inquiries, and various services.Guide customers on utilizing automated banking channels such as ATMs, call centers, and online banking platforms.Generate new customer leads through personal connections and referrals from existing clients.Achieve individual sales targets and engage in daily retail sales team discussions.Meet monthly objectives for onboarding customers to online and mobile banking services.Maintain high levels of customer satisfaction and contribute to our Net Promoter Score (NPS) goals.Handle customer inquiries referred from the call center efficiently.Collaborate with team members and internal departments to resolve customer issues effectively.Participate in mandatory training programs to stay current with bank products and services.Comply with all bank policies, procedures, and regulations.
Join the dynamic team at First Abu Dhabi Bank as a Customer Service Officer, where you will be the first point of contact for our valued customers. In this role, you will provide exceptional service, resolving inquiries and ensuring customer satisfaction in a fast-paced banking environment.
Join our dynamic team at First Abu Dhabi Bank as a Customer Service Officer. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your responsibilities will include addressing inquiries, resolving issues, and ensuring customer satisfaction. We value proactive communication and a commitment to excellence.
As the Director of Customer Data and Insights at Etihad Airways, you will play a pivotal role in shaping our customer engagement strategies. You will be responsible for leveraging data analytics to gain valuable insights into customer behavior, preferences, and trends. Your expertise will drive initiatives that enhance customer experiences, improve retention rates, and increase overall satisfaction.We are seeking a visionary leader who can effectively manage a team of data analysts and collaborate with cross-functional departments to implement data-driven solutions. You will be key in developing strategies that align with our business goals and promote a culture of data literacy across the organization.
On-site|On-site|Abu Dhabi, Abu Dhabi, United Arab Emirates
Join Burson, a global leader in communications, as a Senior Account Executive in our Government & Public Affairs team. In this pivotal role, you will be the primary liaison for UAE Government clients, delivering exceptional service and managing accounts with finesse. Your responsibilities will include crafting high-quality content such as press releases, reports, and presentations, while building and nurturing robust media relationships to effectively pitch stories aligned with client objectives. This is an exciting opportunity to shape narratives and drive impactful results in a dynamic environment that encourages collaboration and innovation.
Overall ObjectivesDesign and architect comprehensive customer journeys that yield quantifiable business and experience results, closely aligned with strategic capabilities and value streams.Serve as the primary architect for customer-centric design and enterprise architecture, ensuring harmony between customer experience (CX), business objectives, and supporting technologies.Facilitate cross-departmental collaboration to integrate capability-based design into customer journeys and digital platforms.Act as a strategic collaborator in journey modernization initiatives, applying structured business architecture methodologies to enhance agility, personalization, and service excellence.Ensure a clear connection between journey design and business outcomes as well as enterprise goals.Incorporate technical architecture principles such as cloud-native design (AWS, Azure), event-driven and asynchronous processing, and serverless architectures into journey platforms.Guarantee alignment with contemporary system architecture and optimization of value streams across customer engagement layers.Role Specific ResponsibilitiesLead the establishment, modeling, and upkeep of enterprise customer journey blueprints, ensuring traceability to capabilities and strategic outcomes.Collaborate with CX, product, strategy, and channel teams to incorporate journey insights into transformation initiatives.Support the identification and optimization of value streams, ensuring business capabilities and challenges are addressed through architecture.Co-design future operating models for key journeys (e.g., onboarding, service recovery, complaints handling).Ensure journey initiatives are architecturally robust, technically viable, and synchronized with enterprise capabilities and processes.Maintain documentation within the business architecture repository, aligned with EA standards and taxonomy.Integrate cloud-native services and serverless components to boost scalability and agility of journey platforms.Apply event-driven architecture principles to facilitate real-time customer interactions and orchestration.General Functional ResponsibilitiesRepresent customer journey perspectives in enterprise architecture boards, governance forums, and transformation design reviews.Ensure architecture artifacts demonstrate alignment with the wider data, application, and technical landscape.Encourage standardization of reusable digital capabilities (e.g., onboarding KYC, authentication, communication) across journeys.Monitor journey performance, maturity, and value realization, contributing to architecture KPIs and roadmap tracking.Mentor architects, analysts, and product owners on capability-led, experience-driven design.Contribute to the advancement of enterprise architecture practices by integrating journey thinking into frameworks.
