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Associate Customer Onboarding Manager

Tipalti SolutionsMedellín, Antioquia, Colombia
On-site Full-time

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Experience Level

Experience

Qualifications

About You:Bachelor's degree in a relevant field or equivalent practical experience. Demonstrated experience in implementation, project management, consulting, or customer success with SaaS applications. Strong project management, communication, and problem-solving skills. Ability to thrive in a fast-paced, deadline-driven startup environment. Deep passion for customer service, with a knack for proactively identifying solutions. Preferred Qualifications:Hands-on experience with ERP applications such as NetSuite, QuickBooks, or Intacct. Knowledge of Accounts Payable and Procurement processes. Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.).

About the job

Tipalti Solutions is looking for an Associate Customer Onboarding Manager in Medellín, Antioquia, Colombia. This role supports clients as they implement Tipalti’s SaaS-based accounts payable automation and global payments solutions. The position focuses on guiding customers through onboarding, ensuring they gain value from the platform.

About Tipalti

Tipalti operates in the fintech sector and recently secured $270 million in Series F funding, bringing the company’s valuation to $8.3 billion. The company’s mission is to improve financial operations for high-growth organizations, helping them compete with the largest enterprises.

What You Will Do

  • Lead implementation projects for Tipalti’s cloud-based accounts payable automation solution.
  • Deliver strong customer service and act as a trusted advisor throughout the onboarding process.
  • Support customers during technical integration, addressing challenges with practical solutions.
  • Oversee project timelines and tasks to keep implementations on track and exceed expectations.
  • Document lessons learned to improve Tipalti’s internal knowledge base and assist colleagues.

About Tipalti Solutions

Tipalti is at the forefront of innovation in the fintech sector, focusing on enhancing financial operations for fast-growing organizations. With substantial backing and a strong vision, we are setting new standards in Accounts Payable automation and global payments.

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