About the job
The MUFG Business Process Outsourcing (BPO) Team specializes in providing comprehensive middle office and trade support services tailored for investment managers. By outsourcing their operational functions to our dedicated BPO team, clients can benefit from specialized expertise, enhanced scalability, and the opportunity to concentrate on their core investment strategies.
As an Associate Director, you will assume a pivotal leadership role, ensuring the delivery of high-quality services, fostering robust client relationships, and driving operational excellence. You will serve as a senior escalation point, manage multiple client accounts and operational processes, and spearhead continuous improvement initiatives within the BPO framework. This position demands advanced technical knowledge, exceptional leadership abilities, and the confidence to engage effectively with clients, brokers, custodians, and internal teams.
The ideal candidate will engage with prospective clients throughout the APAC region and must possess the capability to communicate and showcase our business offerings with clarity and depth.
Key Responsibilities:
- Provide senior oversight of daily middle-office operations, ensuring cash, position, and trade activity reconciliations are executed accurately and promptly.
- Oversee trade support processes, including trade matching, confirmation, instructions, and settlement, across various asset classes.
- Monitor third-party matching platforms and custodian portals to guarantee timely matching and settlement.
- Support and supervise the complete trade lifecycle from post-execution through to settlement, working closely with brokers, custodians, and counterparties to minimize settlement fails.
- Ensure all client deliverables are met on a daily, weekly, and monthly basis, adhering to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Review and maintain the integrity of SLAs with clients, ensuring that new requests are assessed appropriately.
- Act as a senior escalation point for clients, ensuring that issues are handled with urgency and professionalism.
- Conduct senior-level quality assurance checks on client deliverables to ensure accuracy and completeness.
- Lead, mentor, and develop junior team members to foster a high-performing culture.
- Drive process improvements to enhance efficiency, mitigate risks, and improve client experiences.
- Sponsor and lead departmental and cross-functional projects, including client onboarding and the implementation of new tools.
- Ensure that operational procedures are current and aligned with industry standards.
