FIRST Global Management Services Inc. logoFIRST Global Management Services Inc. logo

Associate Director of Embedded Solutions

On-site Full-time $155K/yr - $180K/yr

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Senior Level Manager

Qualifications

Key ResponsibilitiesThe Associate Director of Embedded Solutions will work synergistically with FIRST Leadership and the Account Director to develop and execute strategic initiatives for designated accounts or a portfolio of accounts. This role is pivotal in delivering exceptional client service and will lead and inspire team members, fostering effective relationships that resonate with the client’s brand identity. The Associate Director is responsible for ensuring high standards of service delivery to garner excellent feedback from clients and hosts. Your ContributionsLead multi-service and/or global initiatives for dedicated accounts or portfolios. Manage Team Leads, oversee vacation schedules, and ensure comprehensive client coverage. Collaborate with Team Leads to evaluate workload, team capacity, and identify potential challenges, managing resource allocation with a focus on team member skills and career progression. Supervise individual development plans and succession strategies, providing guidance for continuous improvement, while focusing on team development. Ensure timely execution of mid-year and annual performance reviews. Identify and resolve performance issues proactively, fostering open communication for swift resolution. Ensure adherence to service level agreements (SLAs), track key performance indicators (KPIs), and achieve event performance goals while promoting efficient working practices. Maintain compliance with standard operating procedures (SOPs), ensure accurate event documentation, and facilitate seamless transitions.

About the job

Crafting a Brand Begins with an Engaging Narrative

FIRST is a premier global brand experience agency, excelling in Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services for over 30 years. We employ three adaptable delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Annually managing more than 37,000 events and projects across 110 countries, FIRST proudly partners with over 130 brands, focusing on Fortune 500 companies in sectors such as Financial Services, Technology, Healthcare, Media, and Professional Services. Our commitment to excellence is recognized with accolades including the 2026 Chief Marketer Agency of the Year and the Ad Net Zero Award for sustainability.

Discover more about us at: firstagency.com

About FIRST Global Management Services Inc.

FIRST is a distinguished leader in the realm of global brand experiences, renowned for our innovative approach in delivering comprehensive solutions across various service lines. With a rich history spanning three decades, we have established ourselves as a trusted partner for premier global brands, driving excellence in event management and brand storytelling.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.