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Associate Director of Financial Aid Counseling

Elmhurst UniversityElmhurst, Illinois, United States
On-site Full-time $58K/yr - $65K/yr

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Experience Level

Senior Level Manager

Qualifications

Ideal candidates will have significant experience in financial aid counseling and management, with the ability to lead and mentor staff effectively. Strong analytical skills and a solid understanding of financial aid regulations and compliance are essential. A commitment to student service excellence and the ability to handle complex cases are crucial.

About the job

The Associate Director of Financial Aid Counseling plays a pivotal role in leading and overseeing the customer service and counseling operations within the Office of Student Financial Services (SFS). This position is responsible for managing various student-facing service channels, which include in-person consultations, scheduled appointments, phone interactions, written communications, and departmental messaging. The Associate Director is tasked with overseeing FAFSA verification processes, special circumstance reviews, professional judgment decisions, as well as Satisfactory Academic Progress (SAP) processes. This role is essential in ensuring the delivery of high-quality service while effectively administering student financial aid programs.

About Elmhurst University

Elmhurst University is a vibrant, student-centered institution dedicated to fostering academic excellence and personal growth. We provide a supportive environment where students can thrive and prepare for successful careers.

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