Associate Technical Service Manager

Sony Interactive EntertainmentUnited Kingdom, Liverpool

On-site Full-time

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Experience Level

Manager

Qualifications

Direct leadership of a geographically diverse staff within the global ALM Support team and the broader PlayStation Studios QA Engineering pillar. Management of technical configuration and overall health of our global Jira and TestRail systems, ensuring they are tailored to the unique requirements of our studios. Oversight of staff recruitment, selection, training, development, and conducting regular performance evaluations. Providing ongoing coaching and mentorship, along with recognizing team successes. Ensuring effective and efficient service delivery to our studios, utilizing data and service metrics to track progress and enhance the quality of our support.

About the job

Role overview

The Associate Technical Service Manager joins the PSS QA Engineering Services group in Liverpool, United Kingdom. This position is part of the global leadership team and focuses on designing and delivering services that support PlayStation studios around the world.

What you will do

Lead the ALM Support team, a multicultural group responsible for service strategy and delivery.
Shape the direction of ALM Support services to meet the needs of PlayStation studios.
Support the professional growth and skill development of team members.
Oversee enterprise ALM systems and workflows, including tools such as Jira and TestRail.
Help studios track progress, maintain quality, and deliver high-caliber games.

ALM Support at PlayStation

ALM Support forms a core part of PlayStation’s development infrastructure. The team manages application lifecycle management systems and workflows, enabling studios to monitor projects and uphold the standards expected from PlayStation releases.

About Sony Interactive Entertainment

Sony Interactive Entertainment is a subsidiary of Sony Group Corporation, recognized globally for its innovation in gaming and entertainment products. The company is dedicated to creating an inclusive and diverse workplace that nurtures creativity and technological advancement.

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